Observability Engineer

CORE BUSINESS OPERATIONS

The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms across industries. As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.

ROLE

Level: Senior Consultant

As a Senior Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines, using agile frameworks. You will also be responsible for mentoring junior team members and liaising with onsite & offshore teams to understand functional requirements.

You will also be responsible to analyze client migration requirements, design and develop features and follow agile methodologies.

The work you will do includes:

We are hiring a Senior Dynatrace Consultant with 6-10 years of experience to lead and strategize end-to-end observability solutions. This role requires deep technical expertise in Dynatrace monitoring, advanced performance troubleshooting, and incident management leadership. We are looking for an Observability Engineer with strong experience in DevOps, Cloud Engineering, and SRE best practices to drive end-to-end observability across our cloud infrastructure. You will be responsible for designing, implementing, and managing monitoring, logging, and alerting solutions to ensure system reliability, availability, and performance. The ideal candidate should have hands-on experience with Dynatrace, BigPanda, ServiceNow, and Opsgenie, along with expertise in AWS, Kubernetes, CI/CD, and infrastructure as code (IaC) tools like Terraform.

QUALIFICATIONS

Skills / Project Experience:

• 7+ Years of experience in Observability, DevOps, SRE.
• 5+ Years of experience in AWS services like Lambda, databases, VPC, Route53, EKS, Docker
• And CICD Tools.
• Hands-on expertise with Dynatrace monitoring, log analytics (Grail) and alerting.
• Experience with Terraform for IAC.
• Expretise in incident response and on-call management using bigpanda, Opsgenie and servicenow.
• Architect and implement enterprise-wide Dynatrace observability strategies.
• Lead performance engineering, system reliability, and continuous monitoring improvements.
• Define and enforce SLI, SLO, and SLA policies across applications and infrastructure.
• Drive incident response automation, ensuring P1 and P2 incidents are resolved efficiently.
• Reduce MTTD and MTTR by leveraging AI-driven Dynatrace Davis insights.
• Serve as a technical advisor and escalation point for complex performance issues.
• Collaborate with stakeholders, IT leadership, and DevOps teams to enhance observability practices.
• Mentor junior engineers and conduct training sessions on Dynatrace best practices.

Must Have:

Observability & Monitoring

• Implement monitoring and dashboarding solutions using Dynatrace, ensuring real-time visibility into applications, infrastructure, and services.

• Set up log monitoring using Dynatrace Grail, ensuring comprehensive log analysis and correlation.

• Define and configure custom and default alerts in Dynatrace to detect anomalies and system issues proactively.

• Develop static and dynamic alerting mechanisms to minimize noise while ensuring prompt incident detection.

• Integrate monitoring solutions with BigPanda, enabling AI-driven event correlation and incident response.

Incident & Service Management

• Establish robust incident management workflows, ensuring seamless detection, triaging, and resolution of issues.

• Work with ServiceNow for ITSM integration, ensuring structured incident tracking and resolution.

• Configure Opsgenie for on-call rotations, escalations, and automated incident notifications.

• Drive post-incident reviews to identify root causes, implement corrective actions, and improve system resilience.

Cloud & Infrastructure Automation

• Deploy, manage, and scale AWS services, including Lambda, S3, RDS, DynamoDB, EKS, IAM, Security Groups, VPC, and Route 53.

• Automate infrastructure provisioning using Terraform and ensure best practices in Infrastructure as Code (IaC).

• Implement GitHub Actions and Harness CI/CD pipelines for automating deployments and ensuring release stability.

• Utilize Docker and Kubernetes for containerized workloads and manage service mesh solutions for traffic routing and security.

Site Reliability & Performance Optimization

• Define SLOs (Service Level Objectives), SLIs (Service Level Indicators), and error budgets to enhance service reliability.

• Analyze performance bottlenecks using Dynatrace and suggest optimizations to improve system efficiency.

• Implement self-healing mechanisms, auto-scaling policies, and failover strategies to enhance system resilience.

• Champion best practices for cloud security, cost optimization, and governance across AWS environments.

Good to Have:

• Certifications in AWS, Kubernetes (CKA/CKS), or Terraform.
• Knowledge of distributed tracing and service mesh solutions.
• Experience with auto-remediation strategies and AI-driven incident management.

Education:

Prior Experience:

• 5+ years of experience in Observability, DevOps, or Site Reliability Engineering (SRE).

• Hands-on expertise with Dynatrace monitoring, log analytics (Grail), and alerting.

• Strong knowledge of AWS services (Lambda, S3, EKS, IAM, RDS, Route 53, VPC, Security Groups).

• Experience with Terraform for Infrastructure as Code (IaC) and AWS resource provisioning.

• Proficiency in Docker & Kubernetes, with experience in service mesh architectures.

• Hands-on experience with CI/CD tools like GitHub Actions and Harness.

• Expertise in incident response and on-call management using BigPanda, Opsgenie, and ServiceNow.

• Strong programming/scripting skills in Python, Bash, or Go for automation.

• Excellent problem-solving skills and ability to work in a fast-paced environment.

Location:

The team

CBO practitioners work on design, delivery, and support of a variety of solutions that help our clients meet business objectives. These solutions range from large-scale ground-up custom developed applications to cloud-based development and integration services and customizing industry sector-focused packages. As an Analyst/Consultant hire on this team, you will be tasked with working on appropriately assigned technology platform, project management or functional roles based on your experience along with adjacent area technologies.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU (Deloitte University): The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.

Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

‘Deloitte’ is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL (Deloitte Touche Tohmatsu Limited), a UK (United Kingdom) private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities.

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For information on CBO visit - https://www.youtube.com/watch?v=L1cGlScLuX0

For information on life of an Analyst at CBO visit- https://www.youtube.com/watch?v=CMe0DkmMQHI