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Introduction: About Quranium In a world where rapid innovation demands uncompromising security, Quranium stands as the uncrackable foundation of the digital future. With its quantum-proof hybrid DLT infrastructure, Quranium is redefining what's possible, ensuring data safety and resilience against current and future threats, today. No other blockchain can promise this level of protection and continuous evolution. Quranium is more than a technology—it's a movement. Empowering developers and enterprises to build with confidence, it bridges the gaps between Web2 and Web3, making digital adoption seamless, accessible, and secure for all. As the digital superhighway for a better future, Quranium is setting the standard for progress in an ever-evolving landscape. Role Overview We are hiring a DevOps Engineer to architect and maintain the infrastructure supporting our blockchain nodes and Web3 applications. The ideal candidate has deep experience working with GCP, Azure, AWS, and modern hosting platforms like Vercel, and is capable of deploying, monitoring, and scaling blockchain-based systems with a security-first mindset. Key Responsibilities Blockchain Infrastructure Deploy, configure, and maintain core blockchain infrastructure such as full nodes, validator nodes, and indexers (e.g., Ethereum, Solana, Bitcoin) Monitor node uptime, sync health, disk usage, and networking performance Set up scalable RPC endpoints and archive nodes for dApps and internal use Automate blockchain client upgrades and manage multi-region redundancy Web3 Application DevOps Manage the deployment and hosting of Web3 frontends, smart contract APIs, and supporting services Create and maintain CI/CD pipelines for frontend apps, smart contracts, and backend services Integrate deployment workflows with Vercel, GCP Cloud Run, AWS Lambda, or Azure App Services Securely handle smart contract deployment keys and environment configurations Cloud Infrastructure Design and manage infrastructure across AWS, GCP, and Azure based on performance, cost, and scalability considerations Use infrastructure-as-code (e.g., Terraform, Pulumi, CDK) to manage provisioning and automation Implement cloud-native observability solutions: logging, tracing, metrics, and alerts Ensure high availability and disaster recovery for critical blockchain and app services Security, Automation, and Compliance Implement DevSecOps best practices across cloud, containers, and CI/CD Set up secrets management and credential rotation workflows Automate backup, restoration, and failover for all critical systems Ensure infrastructure meets required security and compliance standards Preferred Skills And Experience Experience running validators or RPC services for Proof-of-Stake networks (Ethereum 2.0, Solana, Avalanche, etc.) Familiarity with decentralized storage systems like IPFS, Filecoin, or Arweave Understanding of indexing protocols such as The Graph or custom off-chain data fetchers Hands-on experience with Docker, Kubernetes, Helm, or similar container orchestration tools Working knowledge of EVM-compatible toolkits like Foundry, Hardhat, or Truffle Experience with secrets management (Vault, AWS SSM, GCP Secret Manager) Previous exposure to Web3 infrastructure providers (e.g., Alchemy, Infura, QuickNode) Tools and Technologies Cloud Providers: AWS, GCP, Azure, Vercel DevOps Stack: Docker, Kubernetes, Terraform, GitHub Actions, CircleCI Monitoring: Prometheus, Grafana, CloudWatch, Datadog Blockchain Clients: Geth, Nethermind, Solana, Erigon, Bitcoin Core Web3 APIs: Alchemy, Infura, Chainlink, custom RPC providers Smart Contracts: Solidity, EVM, Hardhat, Foundry Requirements 3+ years in DevOps or Site Reliability Engineering Experience with deploying and maintaining Web3 infrastructure or smart contract systems Strong grasp of CI/CD pipelines, container management, and security practices Demonstrated ability to work with multi-cloud architectures and optimize for performance, cost, and reliability Strong communication and collaboration skills What You'll Get The opportunity to work at the intersection of blockchain infrastructure and modern cloud engineering A collaborative environment where your ideas impact architecture from day one Exposure to leading decentralized technologies and smart contract systems Flexible work setup and a focus on continuous learning and experimentation

Introduction: About Quranium In a world where rapid innovation demands uncompromising security, Quranium stands as the uncrackable foundation of the digital future. With its quantum-proof hybrid DLT infrastructure, Quranium is redefining what's possible, ensuring data safety and resilience against current and future threats, today. No other blockchain can promise this level of protection and continuous evolution. Quranium is more than a technology—it's a movement. Empowering developers and enterprises to build with confidence, it bridges the gaps between Web2 and Web3, making digital adoption seamless, accessible, and secure for all. As the digital superhighway for a better future, Quranium is setting the standard for progress in an ever-evolving landscape. Role Overview We are hiring a DevOps Engineer to architect and maintain the infrastructure supporting our blockchain nodes and Web3 applications. The ideal candidate has deep experience working with GCP, Azure, AWS, and modern hosting platforms like Vercel, and is capable of deploying, monitoring, and scaling blockchain-based systems with a security-first mindset. Key Responsibilities Blockchain Infrastructure Deploy, configure, and maintain core blockchain infrastructure such as full nodes, validator nodes, and indexers (e.g., Ethereum, Solana, Bitcoin) Monitor node uptime, sync health, disk usage, and networking performance Set up scalable RPC endpoints and archive nodes for dApps and internal use Automate blockchain client upgrades and manage multi-region redundancy Web3 Application DevOps Manage the deployment and hosting of Web3 frontends, smart contract APIs, and supporting services Create and maintain CI/CD pipelines for frontend apps, smart contracts, and backend services Integrate deployment workflows with Vercel, GCP Cloud Run, AWS Lambda, or Azure App Services Securely handle smart contract deployment keys and environment configurations Cloud Infrastructure Design and manage infrastructure across AWS, GCP, and Azure based on performance, cost, and scalability considerations Use infrastructure-as-code (e.g., Terraform, Pulumi, CDK) to manage provisioning and automation Implement cloud-native observability solutions: logging, tracing, metrics, and alerts Ensure high availability and disaster recovery for critical blockchain and app services Security, Automation, and Compliance Implement DevSecOps best practices across cloud, containers, and CI/CD Set up secrets management and credential rotation workflows Automate backup, restoration, and failover for all critical systems Ensure infrastructure meets required security and compliance standards Preferred Skills And Experience Experience running validators or RPC services for Proof-of-Stake networks (Ethereum 2.0, Solana, Avalanche, etc.) Familiarity with decentralized storage systems like IPFS, Filecoin, or Arweave Understanding of indexing protocols such as The Graph or custom off-chain data fetchers Hands-on experience with Docker, Kubernetes, Helm, or similar container orchestration tools Working knowledge of EVM-compatible toolkits like Foundry, Hardhat, or Truffle Experience with secrets management (Vault, AWS SSM, GCP Secret Manager) Previous exposure to Web3 infrastructure providers (e.g., Alchemy, Infura, QuickNode) Tools and Technologies Cloud Providers: AWS, GCP, Azure, Vercel DevOps Stack: Docker, Kubernetes, Terraform, GitHub Actions, CircleCI Monitoring: Prometheus, Grafana, CloudWatch, Datadog Blockchain Clients: Geth, Nethermind, Solana, Erigon, Bitcoin Core Web3 APIs: Alchemy, Infura, Chainlink, custom RPC providers Smart Contracts: Solidity, EVM, Hardhat, Foundry Requirements 3+ years in DevOps or Site Reliability Engineering Experience with deploying and maintaining Web3 infrastructure or smart contract systems Strong grasp of CI/CD pipelines, container management, and security practices Demonstrated ability to work with multi-cloud architectures and optimize for performance, cost, and reliability Strong communication and collaboration skills What You'll Get The opportunity to work at the intersection of blockchain infrastructure and modern cloud engineering A collaborative environment where your ideas impact architecture from day one Exposure to leading decentralized technologies and smart contract systems Flexible work setup and a focus on continuous learning and experimentation

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ͏ Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ͏ ͏ Mandatory Skills: Service Desk Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Us: Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs - so our clients can better succeed in an ever-changing world. Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview: We are looking for an experienced Kubernetes Administrator and Developer to manage our containerized environments and support cloud-native application development. This hybrid role involves both operational administration of Kubernetes and Docker platforms and development responsibilities for containerized applications and microservices. Responsibilities: Key Responsibilities: Container & Orchestration Administration: Install, configure, and maintain Kubernetes clusters and Docker containers in production and development environments (on-premises or in the cloud) Monitor and optimise cluster performance, scaling, and resource usage. Set up and manage Kubernetes components like deployments, services, ConfigMaps, Secrets, persistent volumes, and ingress controllers. Implement security best practices for containers and orchestration tools (RBAC, Pod Security Policies, etc.). Manage and deploy Helm charts and custom resources. Automate provisioning, deployment, monitoring, and scaling using CI/CD pipelines. Experience with monitoring/logging tools like Prometheus, Grafana or Fluentd Development Responsibilities: Build, test, and deploy containerized applications using Docker. Develop microservices and APIs that run on Kubernetes. Write and maintain Dockerfiles and Kubernetes YAML manifests. Create and maintain scripts for automation and monitoring using Bash, Python, or Go. Work closely with DevOps and software engineering teams to integrate solutions into the CI/CD pipeline. Troubleshoot and resolve issues in staging/production environments. Qualifications: Required Skills & Experience: B. Tech in Computer Science, Information Technology, or related field. 3+ years of hands-on experience with Docker and Kubernetes in production environments. Solid understanding of container lifecycle, orchestration, and container networking. Experience in setting up Kubernetes clusters and Docker containers in older versions, which are unavailable in the online repository. Experience with cloud-native development and Kubernetes services on AWS (EKS), Azure (AKS), or GCP (GKE). Proficient with CI/CD tools (Jenkins, GitLab CI, ArgoCD, Flux). Strong scripting and automation skills (Shell, Python, or Go). Preferred Qualifications: Kubernetes certifications: CKA (Certified Kubernetes Administrator) or CKAD (Certified Kubernetes Application Developer). EEO Statement: TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. The complete job description and application are available on TRC’s career site. TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Transport Coordinator Integrated Facilities Management (Country, Region) What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what we’re looking for. Reporting to the facility manager, you’ll provide efficient and cost effective transport service to the client. You’ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, you’ll ensure that our staff log their boarding and initial pick up time—and that only those listed on our roster sheet are picked up. Should the need arise, you’ll also make sure that approval is on hand for staff in need of pick up. You’ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you’ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, you’ll be in charge of filling our log books upon arrival to the client’s site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, you’ll be constantly collaborating with teams across the board—especially in this role. As the person in charge, you’ll be central in supporting the transport team at the client’s facility. You’ll also be responsible for keeping in touch with our vendor supervisors. In addition, you’ll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as you’ll look into and prepare daily, weekly and monthly transport reports. Sound like you? To apply you need to have: A strong drive toward excellence Working at JLL, you’ll see yourself working with many of the industry’s premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years’ experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Key Responsibilities: Design & manage CI/CD pipelines (Jenkins, GitLab CI/CD, GitHub Actions). Automate infrastructure provisioning (Terraform, Ansible, Pulumi). Monitor & optimize cloud environments (AWS, GCP, Azure). Implement containerization & orchestration (Docker, Kubernetes - EKS/GKE/AKS). Maintain logging, monitoring & alerting (ELK, Prometheus, Grafana, Datadog). Ensure system security, availability & performance tuning . Manage secrets & credentials (Vault, AWS Secrets Manager). Troubleshoot infrastructure & deployment issues . Implement blue-green & canary deployments . Collaborate with developers to enhance system reliability & productivity .\ Required Qualifications & Skills: 7+ years in DevOps, SRE, or Infrastructure Engineering . Strong expertise in Cloud (AWS/GCP/Azure) & Infrastructure-as-Code (Terraform, CloudFormation) . Proficient in Docker & Kubernetes . Hands-on with CI/CD tools & scripting (Bash, Python, or Go) . Strong knowledge of Linux, networking, and security best practices . Experience with monitoring & logging tools (ELK, Prometheus, Grafana). Familiarity with GitOps, Helm charts & automation . Preferred Skills: Certifications ( AWS DevOps Engineer, CKA/CKAD, Google Cloud DevOps Engineer ). Experience with multi-cloud, microservices, event-driven systems . Exposure to AI/ML pipelines & data engineering workflows . Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Provident Fund Ability to commute/relocate: Palayam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current Monthly salary? Least expected monthly salary? How early you can join? Experience: DevOps: 5 years (Required) SRE: 5 years (Preferred) Terraform: 4 years (Preferred) Docker & Kubernetes.: 4 years (Preferred) CI/CD: 4 years (Preferred) Linux: 5 years (Preferred) Azure: 5 years (Required) Language: malayalam (Required) Location: Palayam, Thiruvananthapuram, Kerala (Preferred) Work Location: In person

Qualification 5+ Years Experience as Node.JS 5+ Years Experience as MongoDB Experience with Angular/ React.js is an added advantage. Strong foundation in MongoDB and Cassandra DBs. Ensure code quality : Ensure that the code is of high quality, meets coding standards, is well-documented Resolve technical issues: Expertise in code reviewing, Identify and resolve technical issues that arise during development and guide the team to create effective and reusable coding. Sound knowledge in creating semi-automated approach for code review, functional check, file handling operations, Database queries, global variables, etc. Must have strong debugging and troubleshooting skills, with solid understanding of logging and exception handling Knowledge on AI / ML / computer vision-based applications. Strong communication skills Job location: Trivandrum Job Types: Full-time, Permanent Ability to commute/relocate: Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current Monthly Salary? Expected Monthly Salary? How early you can join? Experience: Node.js: 5 years (Required) MongoDB: 5 years (Required) Microservices: 4 years (Preferred) Redis: 3 years (Preferred) Language: Malayalam (Preferred) Location: Thiruvananthapuram, Kerala (Preferred) Work Location: In person

Role Description Role Proficiency: Contributes in driving the Product Vision that addresses cross-domain market needs with strong business viability in line with the Product/Platform Portfolio and guidance from Managers. Assists Managers in delivering the desired product and platform outcomes from initial conception to implementation and support. Outcomes A strong evangelist of Product & Platforms Division’s Vision and Philosophy Actively contributes in driving the product vision approach after sound product research and discovery through modern product discovery practises Performs primary and secondary research; executes and tracks the product/platform strategy Ensures clear and unambiguous translation of Product Value Roadmap of deliverables to enable the product team to complete work Ensures adherence to the Product Value Roadmap set by Product Managers and Product Leadership Drafts user stories and ensures they are clearly understood by the cross functional product teams Ensures Product requirements are gathered and prioritized Ensures commitment to and tracking of clear Product Metrics under guidance from Managers Drives the execution of product development in collaboration with Product Team members comprised of Product Design Technology & Data Science Tracks/drives Product Metrics and success goals under the guidance from Managers Adherence to modern product management practises and standards; providing periodic status updates Supports Product Managers and Senior Product Managers in product demos Supports in achieving the Product OKRs Measures Of Outcomes Adherence to agreed product roll-out timelines Achievement of Product Metrics Achievement of Product OKR's Product Team Performance Number of domain and product certifications Outputs Expected Plan to develop outstanding products and platforms: Strong research enabling sound Product Discovery Co-facilitates Discovery Sprints under guidance from Product and Senior Product Managers Write and articulate impressive user stories by capturing and translating solutions for identified user problems into product features that deliver value and impress users Execute early feasibility risk mitigations through product prototyping/POCs Adherence to Product OKR's Design To Deliver Vast End -user Experience Facilitate sound user research across target market segments Influence implementing design user-centric experiences throughout the user journey Assist in defining user experience (e.g. wire framing journey maps) partnering with product designers Research The Market To Ensure An Unfair Advantage Sound understanding of market trends partner ecosystems and competitive strategies Understanding users the marketplace the competition and future trends for the domain or type of system being developed through customer and market research competitive analysis and rapidly acquiring domain expertise Define and articulate unique product and business differentiation Manage Business To Acquire Additional Markets Assist in implementing the GTM strategies and achieve the metrics for product success Protect assets and mitigate risks employing IP knowledge Manage Great People Inspire Product teams communicate with diverse groups and influence change throughout the organization Use Great Technology Good understanding and usage of tech stacks Good understanding of exponential technologies including AI/ML IoT Blockchain Agile proficiency for Rapid Product Discovery & Development Employ the latest technology in product management by diving deep into technology trends and architectures Employ Great Methods In Product Management Understand different product management and development approaches Understand product usage models Skill Examples Ability to understand and articulate the core positioning messaging and value propositions of the product Ability to support product demos to customers/end users Ability to define the user experience to be incorporated into the User Design Aptitude in creating user stories Ability to create market customer and competition research based on understanding of market trends partner ecosystems and competitive strategies Capable of motivating the team to build and deliver impressive products Knowledge Examples Knowledge Examples Domain / Industry Knowledge: Working knowledge of standard business processes within the relevant industry vertical customer business domain Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies Proficient in user story writing Knowledge of market trends partner ecosystems and competitive strategies Proficient in product documentation Expertise in people management Knowledge of technology trends and architectures Additional Comments Product Owner Location: Offshore (Kochi, Trivandrum, Chennai) Type: Full-time Role Overview As the Product Owner, you’ll own the vision, roadmap, and backlog for our end-to-end Enrollment and Billing suites. You’ll align product strategy with CMS requirements, drive value for Health Plan clients, and ensure seamless member and financial workflows across all Lines of Business. Key Responsibilities 1. Product Strategy & Roadmap Define and socialize a unified roadmap that encompasses: o Enrollment: Plan configuration, member onboarding (NewApp, PBP Change), disenrollment, reinstatement, eligibility/EFT file flows, and CMS reporting. o Billing: Claims processing (835/820/277), invoice and retro workflows, premium billing adjustments, ACH/MMR/MPWR integrations, and reconciliation dashboards. Conduct competitive analysis of enrollment/billing solutions and integrate market best practices (auto-renewal, exchange connectors, AI-driven exception handling). 2. Backlog & Release Planning Write and prioritize epics, features, and user stories covering: o EDI transaction engines, DTRR automation, vendor-file ingestion, Work Queue orchestration, correspondence management, and financial reconciliation. Lead sprint planning, backlog grooming, demos, and retrospectives with Agile teams, ensuring each story has clear acceptance criteria and compliance checks (CMS, HIPAA, NCQA). 3. Stakeholder Alignment & Governance Serve as the primary liaison for Health Plan leadership, vendor partners, onshore/offshore delivery teams, and CMS auditors. Present product health metrics—enrollment turnaround, DTRR exception rates, days-to-payment, invoice accuracy—and drive continuous improvement initiatives. 4. Regulatory & Quality Assurance Monitor CMS guidance (Annual Enrollment Period, SEP expansions, 21st Century Cures Act), HIPAA X12 updates, and state Medicaid requirements; translate into actionable backlog items. Oversee QA strategy to include compliance test scenarios, audit-ready logging, and performance benchmarks. 5. User Experience & Integration Partner with UX/UI designers to craft intuitive member and provider portals, correspondence templates, and finance dashboards. Define API/flat-file interfaces for PCP/Provider directories, PBM lookups, claims systems, clearinghouses, and bank payment networks. 6. Metrics & Continuous Delivery Establish KPIs—first-pass enrollment acceptance, membership accuracy, invoice generation time, remittance posting accuracy—and use data insights to refine the product roadmap. Champion DevOps best practices for CI/CD, automated testing, and incremental delivery of high-value features. You Bring 7+ years as a PO or senior BA owning US healthcare Enrollment and/or Billing products. Proven track record with EDI engines (834/270/271, 835/820/277), DTRR-driven reconciliation, and premium billing workflows. Expertise in Agile/Scrum, backlog management (Jira/Aha), and stakeholder governance. Strong analytical mindset, excellent communication, and ability to translate complex regulatory requirements into product features. Bachelor’s or Master’s in Healthcare Management, Business, or related field. Skills Healthcare,Product Management,Project Management

About Focuz Focuz is a well-funded early-stage startup on a mission to redefine video intelligence. We are building a next-generation platform that transforms raw video streams from any camera into structured, actionable insights. Our architecture is designed to be robust, scalable, and portable, capable of running both in the cloud and on-premise for our customers. We are a small, agile team of builders, and we're looking for foundational members who share our passion for solving hard problems in distributed systems and networking. About the Role As our foundational Senior DevOps Engineer, you will be the architect of our entire infrastructure, automation, and networking strategy. This is a high-impact role that goes far beyond traditional CI/CD and cloud management. Your primary mission will be to solve the complex networking challenges inherent in connecting thousands of on-premise devices to our cloud services, and to wrap those solutions in elegant, code-driven automation. You will be responsible for everything from deploying our core services to architecting the network pathways that allow real-time video to flow reliably across firewalls and private networks. You will own our "Infrastructure as Code" vision, our observability platform, and the deployment strategy for our on-site agents. If you are excited by the challenge of building a resilient, distributed system and are not afraid to dive deep into networking protocols, this role is for you. What You'll Do Lead our "Infrastructure as Code" (IaC) strategy from the ground up. You will write the code (using tools like Pulumi or Terraform) that defines and manages all our cloud and on-premise resources. Design and automate the deployment of critical networking infrastructure, including STUN/TURN servers for WebRTC NAT traversal and highly-available MQTT brokers for IoT communication. Solve real-world network complexity problems to ensure reliable connectivity between our on-premise agents and our cloud platform. Architect and implement a comprehensive observability platform. You will be responsible for gathering and correlating metrics, logs, and traces from every part of our system - from on-site camera stream health and network bandwidth to our cloud APIs and AI workflows. Develop and maintain robust CI/CD pipelines (e.g., using GitHub Actions) to automate the entire build, test, and deployment lifecycle. Own the containerization strategy for all our applications, creating efficient and secure Docker images designed to run on customer-managed hardware. Collaborate closely with the development team to diagnose connectivity issues, optimize data flow, and build a seamless, reliable developer experience. What you'll bring 5+ years of professional experience in a DevOps, SRE, or Infrastructure Engineering role with a strong software engineering mindset. Deep, hands-on expertise with Infrastructure as Code (IaC). You must have significant experience with modern IaC tools like Pulumi (highly preferred) or Terraform. A strong, practical understanding of networking principles and protocols (TCP/IP, UDP, DNS, firewalls, NAT). You must be able to reason about and solve complex connectivity issues. Expert-level knowledge of Docker and containerization. You should be comfortable deploying and managing Docker applications on bare-metal Linux servers. Proven experience building and maintaining CI/CD pipelines for a production environment. A strong passion for and practical experience with observability. You should have experience building monitoring and logging solutions (e.g., using the Prometheus/Grafana stack). Experience with a major cloud provider (AWS, GCP, or Azure). A proactive, ownership-driven mindset and the ability to drive complex technical projects from concept to completion. Nice to have Direct experience deploying and managing real-time communication infrastructure (STUN/TURN, MQTT, WebRTC gateways) is a massive advantage. Proficiency in a general-purpose programming language for infrastructure tasks (e.g., Python, Go, TypeScript), especially in the context of a tool like Pulumi. Experience with configuration management tools like Ansible. Familiarity with GitOps principles and tools (e.g., ArgoCD, Flux). What we offer A fully remote and flexible work environment. A foundational role with a massive impact on the product, architecture, and company culture. The opportunity to solve challenging networking and infrastructure problems that are core to our business. A key strategic position where you will build a modern, greenfield infrastructure with a "code-first" philosophy. #focuz

We are seeking a seasoned Site Reliability Engineer (SRE) with a solid background in payment systems and high-availability architectures. The ideal candidate will have hands-on experience managing large-scale, distributed systems in production, with a deep understanding of reliability, scalability, and performance tuning in the financial services or payments industry. Key Responsibilities: Design, build, and maintain scalable, resilient, and secure infrastructure for high-volume payment platforms. Ensure system uptime, reliability, and performance through effective monitoring, alerting, and incident response strategies. Collaborate with software engineering and DevOps teams to implement CI/CD pipelines and improve deployment efficiency. Automate infrastructure management tasks using Infrastructure-as-Code (IaC) tools (Terraform, Ansible, etc.). Proactively identify and mitigate system bottlenecks, failures, and potential points of failure. Manage disaster recovery strategies, failover planning, and performance testing for critical payment services. Work with development teams to ensure services are designed for reliability, scalability, and observability from the ground up. Participate in root cause analysis and post-incident reviews to prevent future outages. Required Skills & Experience: 8+ years of overall experience in infrastructure engineering or SRE roles, with at least 3+ years in the payments/fintech domain . Strong understanding of payment protocols (UPI, IMPS, RTGS, NEFT, SWIFT, etc.) and transaction processing systems. Proven expertise in Linux systems administration , cloud platforms (AWS, GCP, or Azure), and container orchestration (Kubernetes). Solid experience with monitoring/logging tools like Prometheus, Grafana, ELK Stack, Splunk , etc. Proficiency in one or more scripting languages (Python, Shell, Go, etc.) for automation. Experience with incident management , SLAs, and system troubleshooting in high-pressure environments. Familiarity with security and compliance practices in the financial sector (e.g., PCI-DSS, ISO 27001). Preferred Qualifications: Previous experience supporting mission-critical applications in banking or financial services . Exposure to Kafka , Redis , or other real-time streaming and caching technologies. Experience with Site Reliability Engineering principles and implementing SLOs/SLIs . Understanding of the Error Budget (EL) concept and how it ties into availability and release decisions. Experience on any performance testing tool like K6, JMeter, LoadRunner . Familiarity with mocking tools like Mockito, WireMock, Microcks .

Job Title: Senior Software Engineer – AI/ML (Tech Lead) Experience: 5+ Years Location: Gurugram Notice Period: Immediate Joiners Only Roles & Responsibilities Design, develop, and deploy robust, scalable AI/ML-driven products and features across diverse business verticals. Provide technical leadership and mentorship to a team of engineers, ensuring delivery excellence and skill development. Drive end-to-end execution of projects — from architecture and coding to testing, deployment, and post-release support. Collaborate cross-functionally with Product, Data, and Design teams to align technology efforts with product strategy. Build and maintain ML infrastructure and model pipelines , ensuring performance, versioning, and reproducibility. Lead and manage engineering operations — including monitoring, incident response, logging, performance tuning, and uptime SLAs. Take ownership of CI/CD pipelines , DevOps processes, and release cycles to support rapid, reliable deployments. Conduct code reviews , enforce engineering best practices, and manage team deliverables and timelines. Proactively identify bottlenecks or gaps in engineering or operations and implement process improvements. Stay current with trends in AI/ML, cloud technologies, and MLOps to continuously elevate team capabilities and product quality. Tools & Platforms Languages & Frameworks: Python, FastAPI, PyTorch, TensorFlow, Hugging Face Transformers MLOps & Infrastructure: MLflow, DVC, Airflow, Docker, Kubernetes, Terraform, AWS/GCP CI/CD & DevOps: GitHub, GitLab CI/CD, Jenkins Monitoring & Logging: Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Sentry Project & Team Management: Jira, Notion, Confluence Analytics: Mixpanel, Google Analytics Collaboration & Prototyping: Slack, Figma, Miro Job Type: Full-time Pay: ₹900,000.00 - ₹1,300,000.00 per year Application Question(s): Total years of experience you have in developing AI/ML based tools ? Total years of experience you have in developing AI/ML projects ? Total years of experience you have in Handling team ? Current CTC? Expected CTC? In how many days you can join us if gets shortlisted? Current Location ? Are you ok to work from office (Gurugram , sector 54)? Rate your English communication skills out of 10 (1 is lowest and 10 is highest)? Please mention your all tech skills which makes you a fit for this role ? Have you gone through the JD and ok to perform all roles and responsibilities ? Work Location: In person

About Us: Sun King (Greenlight Planet) is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.8 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive. Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 32 million people in more than 60 countries and have sold over 8 million products worldwide. From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market. Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct- to-consumer sales network, including thousands of trusted sales agents (called as “Sun King Energy Officers”) in local communities across local communities. For Sun King Energy Officers, this is not only a good source of income and employment but also they become an important member of their community bring light and catering to local energy needs within their communities. Today, with over 2700+ full-time employees in 15 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to innovative sales and distribution strategies, to setting up better collection mechanisms, to better training strategies, to more efficient logistical and after- sales service systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers. Job location: Gurugram (Hybrid) About the role: Sun King is looking for a self-driven Infrastructure engineer, who is comfortable working in a fast-paced startup environment and balancing the needs of multiple development teams and systems. You will work on improving our current IAC, observability stack, and incident response processes. You will work with the data science, analytics, and engineering teams to build optimized CI/CD pipelines, scalable AWS infrastructure, and Kubernetes deployments. What you would be expected to do: Work with engineering, automation, and data teams to work on various infrastructure requirements. Designing modular and efficient GitOps CI/CD pipelines, agnostic to the underlying platform. Managing AWS services for multiple teams. Managing custom data store deployments like sharded MongoDB clusters, Elasticsearch clusters, and upcoming services. Deployment and management of Kubernetes resources. Deployment and management of custom metrics exporters, trace data, custom application metrics, and designing dashboards, querying metrics from multiple resources, as an end-to-end observability stack solution. Set up incident response services and design effective processes. Deployment and management of critical platform services like OPA and Keycloak for IAM. Advocate best practices for high availability and scalability when designing AWS infrastructure, observability dashboards, implementing IAC, deploying to Kubernetes, and designing GitOps CI/CD pipelines. You might be a strong candidate if you have/are: Hands-on experience with Docker or any other container runtime environment and Linux with the ability to perform basic administrative tasks. Experience working with web servers (nginx, apache) and cloud providers (preferably AWS). Hands-on scripting and automation experience (Python, Bash), experience debugging and troubleshooting Linux environments and cloud-native deployments. Experience building CI/CD pipelines, with familiarity with monitoring & alerting systems (Grafana, Prometheus, and exporters). Knowledge of web architecture, distributed systems, and single points of failure. Familiarity with cloud-native deployments and concepts like high availability, scalability, and bottleneck. Good networking fundamentals — SSH, DNS, TCP/IP, HTTP, SSL, load balancing, reverse proxies, and firewalls. Good to have: Experience with backend development and setting up databases and performance tuning using parameter groups. Working experience in Kubernetes cluster administration and Kubernetes deployments. Experience working alongside sec ops engineers. Basic knowledge of Envoy, service mesh (Istio), and SRE concepts like distributed tracing. Setup and usage of open telemetry, central logging, and monitoring systems. Job Type: Full-time Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Provident Fund Work from home Application Question(s): What's your expected CTC? What's your notice period? What's your current CTC? Experience: AWS: 3 years (Required) Linux: 3 years (Required) Python: 2 years (Required) Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Job Title: Lead Analyst - P2P Business Unit: WCM US Shift Location: Bangalore, India Wipro is seeking an Lead Analyst for the Accounts Payable/P2P (WCM) - Bangalore Location. Key Responsibilities: Responsible for day-to-day AP processes within US region. Invoicing, query handling, vendor management, pay run, rejections, reporting Work with Client leads within the various countries to identify needs and areas for improvement Support internal users and vendors with the use of Coupa to process invoices Support global AP processes as required Must have experience working with Asia invoices and local country requirements Experience with Oracle Cloud is a plus Logging all invoices upon receipt and monitoring their progress through the payables process Reviewing invoices to ensure they contain the necessary information for accounting and payment Preparing reports to various finance teams based on data in Coupa, including review of payables outstanding, vendor spend, and invoice volumes Identifying anomalies in invoices/payment cycles and flagging them to management Responding to queries about invoices that have been processed or are in-process Ensuring that relevant internal controls are maintained and adhered to Continually identifying ways to improve accounts payable process flow Routine constituents: Work with rest of the COE team and Treasury to process invoices, issue payments, and support user queries/mailbox Interaction with global based corporate finance team to discuss vendor queries, coding of invoices, volume of payables and feeds to downstream systems, including systems issues Follow-ups with treasury team to complete certain payments and review banking details Open channel of communication with other employees supporting vendor risk, accounts payable, treasury and finance operations to ensure “best practices” are shared Ad-hoc interaction with the Accounts Receivable departments of service providers Discussions with administrative assistants around the region regarding the status of approvals or inquiries from vendors Desired Candidate Profile: Postgraduate with 2-7 years of experience in an account payable role within a multinational company Accounting degree, although does not necessarily need to be a chartered accountant Experience with a large Enterprise Resource Planning system such as Oracle or SAP, and ideally experience using the Coupa or Ariba procurement platforms Proficient in Microsoft Excel, including use of pivot tables and lookup’s Detail-oriented Strong written and oral communication skills US Shift – 6 PM to 3.30 AM (IST) ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Responsible for centralized management and ordering of Veteran Appraisals for Call Center, Retail and Wholesale Channels Review of invoices submitted by vendors including approval or hold for disposition decisions Analysis, identification, and communication of information regarding vendor orders Reviews of invoices submitted by vendors including approval or hold for disposition decisions Communicates both verbally and written with key stakeholders as needed to provide smooth processing of information Processes all invoices ensuring billing is accurate and approved per vendor contracts Resolves invoice discrepancies with vendors when necessary Validate accuracy of invoices against internal and external systems Responsible for logging and tracking all invoices received and paid Processes contracts and requests/inquiries in conjunction with Procurement and HR Technology processes Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Work Location: In person

Job Description About the Role: We are looking for a skilled Backend Developer to join our dynamic team and take ownership of the backend infrastructure for our application. The ideal candidate will have experience working with AWS services, Node.js, and the Serverless framework, and be capable of designing scalable, secure, and efficient backend solutions. Key Responsibilities: * Develop, deploy, and maintain serverless backend APIs using AWS Lambda and API Gateway * Design and manage scalable databases using DynamoDB * Handle file storage and retrieval with AWS S3 * Implement backend logic and integrations using Node.js * Ensure best practices for security, performance, and scalability * Collaborate with the frontend team to integrate APIs and troubleshoot issues * Monitor, debug, and optimize backend performance Required Skills: * Strong proficiency in Node.js * Hands-on experience with AWS services: Lambda, API Gateway, DynamoDB, S3 * Proficiency with the Serverless Framework * Knowledge of RESTful APIs and best practices * Familiarity with CI/CD, logging, and monitoring tools * Good problem-solving and communication skills Job Type: Full-time Pay: ₹900,000.00 - ₹1,200,000.00 per year Location Type: In-person Work Location: In person Speak with the employer +91 9646963015

About the Organization We are a leading AMISP (Advanced Metering Infrastructure Service Provider) in India, manufacturing over 5 Lakh smart energy meters monthly with fully captive Design, Development, Validation, Software, and Managed Services teams. With a current turnover of ₹600 Cr and exponential growth ahead, we are expanding into smart water and gas metering. This Kolkata-based role supports the digital backbone of our secure, data-intensive ecosystem. Position Overview We are seeking a hands-on and strategically inclined **Principal Security Architect – Cloud & Application Security**, with deep experience in securing high-scale digital platforms and distributed data systems. This is a developer-centric role that blends architecture-level thinking with implementation-grade depth. Candidates from high-growth startups, e-commerce, or tech-driven logistics firms (e.g., Rapido, BlueSmart, etc.) handling massive, real-time data flows are encouraged to apply. Suggested Designation Principal Security Architect – Cloud & Application Security Key Responsibilities · Own end-to-end security architecture across multi-cloud environments (AWS, Azure, GCP, etc.). · Lead implementation of DevSecOps pipelines integrating SAST, DAST, container scanning, and infrastructure as code (IaC) security. · Define, enforce, and audit secure coding practices across development teams and CI/CD pipelines. · Integrate SIEM and monitoring tools (e.g., Splunk, ELK, Wazuh) for proactive threat detection, alerting, and incident response. · Design secure database access and encryption protocols for time-series and high-volume telemetry data. · Support product, cloud, and customer integration teams on GDPR, ISO 27001 and other compliance needs. · Conduct regular threat modelling, security risk assessments, and third-party audits. · Mentor software, DevOps and infrastructure teams in security-first principles and zero-trust architecture. Required Skills & Experience · 5–7 years hands-on experience in application and cloud security roles, with total experience not exceeding 10 years. · Strong development background with secure coding in .NET, Python, or Java environments. · Security architecture design for distributed cloud systems and microservices. · Hands-on with at least two major cloud platforms (e.g., AWS, Azure) and their native security services. · Experience implementing and managing SIEM tools and incident response playbooks. · Well-versed with IAM, VPCs, WAFs, container security, KMS, and tokenization techniques. · GDPR Certified; deep understanding of data privacy regulations and data protection impact assessments (DPIAs). · Strong working knowledge of ISO 27001, SOC2, OWASP Top 10, and NIST security frameworks. · Exposure to large-scale data platforms with real-time ingestion, storage, and access requirements. Preferred Background · Developer-turned-security-architect with practical exposure to DevSecOps and large-scale data protection. · Experience in high-growth e-commerce, mobility, or logistics startups managing dynamic and voluminous user data. · Comfortable working in hybrid or multi-cloud managed service provider (MSP) environments. · Strong ethical grounding, analytical mindset, and deep commitment to safeguarding digital systems. · Bachelor’s or Master’s degree in Computer Science, Information Security, or a related technical field. Authority & Strategic Impact · Define the security vision, controls, and posture for all cloud and application platforms. · Own technical decisions related to encryption, access policies, vulnerability management, and compliance programs. · Act as the organization’s security representative during customer audits, pre-sales technical reviews, and vendor assessments. · Collaborate cross-functionally with Product, DevOps, Software, QA, and external partners for secure product delivery. · Establish secure SDLC practices, perform security reviews, and mentor teams across the product lifecycle. Additional Cloud Management Competence · Serve as the technical bridge between internal development teams and multiple external Cloud Service Providers (CSPs). · Possess strong familiarity with cloud-native service offerings (e.g., networking, identity, logging, serverless, and security controls) across AWS, Azure, or other major platforms. · Contribute to and challenge architectural decisions from CSPs with a deep understanding of multi-cloud design patterns and their trade-offs. · Translate business and security requirements into cloud-specific implementations in a collaborative and iterative fashion. · Participate in regular technical reviews, PoCs, and solution evaluations with cloud partners to align roadmap objectives with scalable delivery plans. · Guide internal development and DevOps teams to match security expectations and architecture hygiene demanded by MSPs or CSP integrations. · Understand service-level agreements (SLAs), shared responsibility models, and cloud-native observability in the context of metering data systems. · Drive internal enablement by simplifying complex cloud constructs and improving developer readiness in multi cloud environments

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Our work area includes development of data science models to identify aberrant billing patterns in healthcare claims data. We are a team of data scientists working on developing, evaluating of advance data science models Role requires evaluation of various data science models through advanced statistical techniques and identify improvement opportunities resulting in business impact, creating different metrics for models, and building solid relationships with global analytics teams Candidate should be expert in data science and analytics with significant amount of team/stakeholder management and project delivery skills in one or more like, Model Building, Model Validation, Outlier detection Analytics, Risk Analytics, Multivariate Analysis and Model Deployment Primary Responsibilities: Leading a team of highly qualified team of data scientists with experience in formulating and solving complex problems Oversee development of predictive modeling algorithms using statistical tools, statistical modeling, optimization, algorithm development to synthesize large data sets Apply critical thinking skills and perform advanced analytics with the goal of solving complex and multi-faceted business problems and generate deep insights through the analysis of data and understanding of operational processes and turn them into actionable recommendations Providing both technical consulting to business leaders at an appropriate level of information encapsulation Develop actionable AI, NLP, machine learning solutions and propose recommendations and strategies to solve commercial opportunities in unique ways that return optimal value to our business Use a flexible, analytical approach to design, develop, and evaluate predictive and prescriptive models and advanced algorithms that result in optimal value extraction from the data Deliver robust and scalable analytic solutions in an automation ready state Collaborate with lines of business to understand their analytic needs, contribute to shaping business solutions and communicate results of analytics Develop and expand a fledgling applied research program with focus on impact-focused initiatives, rapid prototyping, and obsession with converting applied research into software Be a hands-on leader and teach by example by building prototypes using variety of predictive methods while adhering to the AI, ML development cycle (e.g. iterative EDA, prediction specification, feature engineering and model tuning) Participate in meetings business stakeholders, data experts, software/platform engineering, physicians to scope R&D use-cases and convert them into scope of work Be a thought leader and coach the junior team members in the wide variety of statistical/predictive methods (e.g. DL, VAE, Bayesian nets etc) to attack a given prediction use-case Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: PhD/M.Sc./MS College Degree or Higher in operational research, applied mathematics, statistics with a quantitative emphasis from tier I colleges only 10+ years of experience conducting statistical, research-minded analysis of variety of data types/forms with aim to utilize this analysis into building or optimizing predictive methods 10+ years of deep, hands-on experience in Deep Learning, NLP, AI, machine Learning and Computer Vision applied to the healthcare or other high-stakes domains (direct experience in a cloud environment is highly valued) 10+ years advanced programming exposure in SAS or Python including SQL, and good exposure to tool/libraries/forms such as Spark, pandas, scikit family, numpy/scipy, matplotlib, streamlit Experience applying computational algorithms, statistical and programming methods using (R and Python) to structured and unstructured data Experience with one or many of these topics such in customer churn, intent prediction, disease/damage progression, anomaly detection, sequence-based models, time-series forecasting or time to event modeling Experience in deploying machine learning models in a production setting (logging, monitoring, alerts) in a cloud environment Proven experience in understanding complex problems and datasets and driving data testing and strategic testing of ideas to come up with first-class solutions Apply knowledge of statistics, machine learning, programming, data modeling, simulation, and advanced mathematics to recognize patterns, identify opportunities, pose business questions, and make valuable discoveries to prototype development and product improvement Self-drive knowledge accumulation of methods and modeling advances by reading research publications, blogs and attending presentations and webinars Proven ability to offer thought leadership at a meta level Preferred Qualification: Experience and understanding of US healthcare system, billing of medical claims and associated data environments At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

JOB DESCRIPTION OF TELE COUNSELLORS / PRE SALES EXECUTIVE (ED -TECH )- NOIDA Core KPIs for Tele‑Counsellors / Pre‑Sales Executive 1. Lead & Outreach Activity Number of outbound calls made per day must be between 100-120 depending on connectivity. Number of outbound emails and follow‑ups must be 50+ per day 2. Lead Qualification & Conversion Report to submit on daily basis Contact rate: % of calls where the lead picks up or responds Qualification rate: % of contacts that meet criteria and move to demo or next stage Counselling appointments scheduled (number and % of qualified leads booked) Conversion rate: % of demos or queries resulting in enrollment or payment 3. Revenue & Sales Performance The Percentage of Revenue generated out of converted leads will be attributed to the counsellor. 4. Efficiency & Productivity 2.5 Hours to 3 Hours Talk Time needs to be generated on daily basis. Number of dials will vary on talk time achieved. Hourly Basis activity on CRM will be evaluated. 5. Follow‑Up & Engagement Follow‑up effectiveness: Reminders have to be set on CRM & Call back must be done on time. Not Connected Leads: At least 3 attempts in a day. 6. CRM & Data Accuracy CRM update compliance: Lead disposal notes, statuses must be entered properly with a proper Pipeline. Data integrity: accuracy of lead info, consent, and status updates 7. Soft Skills & Quality Metrics Call quality score: will be decided based on call audits, adherence to scripts, tone, handling objections Customer satisfaction metrics such as first-call resolution or NPS feedback where applicable ## Key Performance Areas (KPAs) KPA Area Description Lead dialing & Outreach: Making initial contact, outbound reach Lead Qualification: Assessing interest, intent, and fit Appointment Scheduling : Booking demos or counselling calls Conversion: Converting leads to enrollment CRM Management : Logging and managing lead data properly Efficiency & Productivity : Managing call volumes, talk time, follow-ups Quality & Support Skills :Communication quality, call audits, customer experience OUR CORPORATE OFFICE - Plot No.-GH01A,Sector -16C T-11, SUITE NO.-1901, GREATER NOIDA(WEST),GAUTTAM BUDDHA NAGAR-201308 DROP YOUR RESUME AT - hrteam@skillzrevo.com Talk to HR - 8083569742 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ 6–10 years of hands-on experience in AWS cloud engineering and DevOps practices. Proficiency in writing CloudFormation and Terraform templates (YAML/JSON) for complex AWS environments. Familiarity with GCP and Azure core services and console. Strong knowledge of AWS core services: EC2, VPC, IAM, S3, Lambda, RDS, ELB, ECS, etc. Experience with CI/CD tools such as Jenkins, AWS CodePipeline, GitHub Actions, or GitLab CI. Experience in Linux system administration and scripting (Bash, Python, or PowerShell). Familiarity with version control systems (Git), artifact repositories, and infrastructure lifecycle management. Good understanding of networking concepts, DNS, security groups, firewalls, and VPNs. Experience with monitoring and logging tools such as CloudWatch, Prometheus, Grafana, etc. Strong problem-solving skills and a proactive mindset. Mandatory Skills: Cloud App Dev Consulting. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

ID: 2692 | 5-6 yrs | Noida Roles and Responsibilities: Role Purpose: Maintain and enhance the IaC-driven cloud infrastructure, pipelines, and environments post team-exit. Key Skills: Azure DevOps Services (Repos, Pipelines, Artifacts) Terraform (advanced) – infrastructure provisioning CI/CD pipeline design and automation ARM templates, Bicep, or equivalent (if used alongside Terraform) Monitoring & Logging – Azure Monitor, Log Analytics Security & Compliance – Azure Policies, RBAC, NSGs, etc. Networking Basics – VNets, subnets, peering, firewalls Experience Level: 5+ years total experience in cloud infrastructure 3+ years hands-on in Azure and Terraform Should have delivered or supported production-grade, IaC-managed platforms Primary Skill: Azure

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Team Lead - Power Automate Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ We are seeking a skilled and proactive Senior RPA Developer with hands-on expertise in Microsoft Power Automate (Cloud and Desktop) to design, develop, and deploy automation solutions. The ideal candidate will have a strong understanding of business processes, workflow orchestration, and RPA best practices to deliver scalable and robust automation solutions. Key Responsibilities: Development & Implementation: Design and build end-to-end automation solutions using Power Automate (Cloud Flows and Desktop Flows). Integrate workflows with Microsoft 365, SharePoint, Teams, Outlook, SQL, Excel, and third-party systems via connectors or APIs. Solution Design & Documentation: Analyze business requirements and translate them into technical process designs. Create detailed documentation including PDDs, SDDs, and user guides. Testing & Deployment: Conduct unit and integration testing; support UAT and production rollout. Ensure exception handling, logging, and performance tuning in all developed solutions. Collaboration: Work closely with business analysts, solution architects, and support teams for requirement clarification and deployment. Support junior developers by reviewing their code and providing mentorship. Support & Maintenance: Monitor bot performance, perform root cause analysis, and support issue resolution. Implement change requests and enhancements in existing workflows. Required Skills: Strong hands-on experience with Power Automate (Cloud and Desktop/RPA). Good knowledge of Microsoft 365 ecosystem (Excel, Outlook, Teams, SharePoint). Experience working with APIs, custom connectors, and HTTP requests. Basic knowledge of scripting (PowerShell, JavaScript, or VBScript) is a plus. Familiarity with Dataverse, Power Apps, and Power BI is advantageous. Understanding of RPA governance, DLP, and security principles. ͏ ͏ We are seeking a skilled and proactive Senior RPA Developer with hands-on expertise in Microsoft Power Automate (Cloud and Desktop) to design, develop, and deploy automation solutions. The ideal candidate will have a strong understanding of business processes, workflow orchestration, and RPA best practices to deliver scalable and robust automation solutions. Key Responsibilities: Development & Implementation: Design and build end-to-end automation solutions using Power Automate (Cloud Flows and Desktop Flows). Integrate workflows with Microsoft 365, SharePoint, Teams, Outlook, SQL, Excel, and third-party systems via connectors or APIs. Solution Design & Documentation: Analyze business requirements and translate them into technical process designs. Create detailed documentation including PDDs, SDDs, and user guides. Testing & Deployment: Conduct unit and integration testing; support UAT and production rollout. Ensure exception handling, logging, and performance tuning in all developed solutions. Collaboration: Work closely with business analysts, solution architects, and support teams for requirement clarification and deployment. Support junior developers by reviewing their code and providing mentorship. Support & Maintenance: Monitor bot performance, perform root cause analysis, and support issue resolution. Implement change requests and enhancements in existing workflows. Required Skills: Strong hands-on experience with Power Automate (Cloud and Desktop/RPA). Good knowledge of Microsoft 365 ecosystem (Excel, Outlook, Teams, SharePoint). Experience working with APIs, custom connectors, and HTTP requests. Basic knowledge of scripting (PowerShell, JavaScript, or VBScript) is a plus. Familiarity with Dataverse, Power Apps, and Power BI is advantageous. Understanding of RPA governance, DLP, and security principles. ͏ Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: RPA. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Hiring: Junior IP/MPLS Network Engineer Locations: Noida Industry: Telecommunications Experience Level: 2–3 Years Certifications Required: CCNA or JNCIA or Nokia NRS I/II About the Role: We are seeking motivated Junior IP/MPLS Network Engineers with 2–3 years of experience in Telecommunications or ISP environments. This is a fantastic opportunity to deepen your knowledge in core networking , particularly with Nokia SROS 7750 routers and IP/MPLS technologies , in a real-world telco environment. Key Responsibilities: Assist in designing and implementing IP/MPLS core and edge network infrastructure. Configure and maintain Nokia 7750 SR-series routers under the guidance of senior engineers. Support ongoing network operations, including troubleshooting and incident response. Monitor network performance and escalate issues when needed. Collaborate with teams on upgrades, migrations, and network expansions. Follow established procedures and documentation practices. Required Skills & Experience: 2–3 years of hands-on experience in Telecom/ISP networking environments. Practical knowledge of Nokia SR OS (SROS) and 7750 routers (lab or production exposure). Familiarity with IP/MPLS protocols: BGP, OSPF, IS-IS, LDP, RSVP-TE, VPNv4/v6. Understanding of QoS , VPLS , VRF , and service provisioning . Strong troubleshooting skills and a learning mindset. Certification: One of the following is mandatory – CCNA , JNCIA , or Nokia NRS I/II . Nice to Have: Exposure to network automation (Python, Ansible). Interest or knowledge in SDN/NFV concepts. Familiarity with service provider monitoring and logging tools. Interested? Send your resume to aman@technokraftserve.com or DM me directly. Job Type: Full-time Pay: ₹30,526.22 - ₹62,566.04 per month Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. ͏ Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLA’s defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis ͏ Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases ͏ Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case ͏ Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Health and Welfare (HW). Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Who We Are At Critical Start, we’re on a mission to make everyone a valued member of a winning team, united by an inspiring purpose: shaping the future of cybersecurity. Since 2012, we’ve been dedicated to safeguarding organizations from cyberattacks, preparing for evolving threats, and earning recognition for our innovative contributions to the industry. We thrive in an agile, collaborative environment that fosters creativity and action. At Critical Start, innovation drives everything we do. We pioneered the first MOBILESOC app for on-the-go threat detection and response, automated alert resolutions to maximize efficiency, and cut alert investigation time by 99.3% - transforming the way cybersecurity teams work. Our team and customers genuinely value the impact we make every day. Want to hear more from our team? Watch this video to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look. What can we offer you? A chance to make an impact every day—whether protecting customers or contributing to a greater mission. Collaboration with talented, supportive teammates who value accountability and growth. A commitment to continuous improvement, striving for excellence, and breaking past mediocrity. A culture of learning, innovation, and inclusivity, where every idea matters. Recognition for being at the forefront of the industry—we’ve received accolades that prove we’re doing something right. A supportive environment where you belong and your contributions truly matter, as one team member put it: “Every day presents new challenges and opportunities for growth, and the culture is unlike any other. Who You Are We are seeking a Software Support Engineer to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The ideal candidate is a collaborative team member who thrives in team-oriented environments, actively engaging with software engineers, product support engineers, security engineers, customer relationship managers, and other stakeholders to contribute to shared goals and exchange insights. This individual is adaptable and resourceful, able to navigate complex and evolving software environments with confidence, respond effectively to new challenges, and develop creative solutions to unforeseen issues. They are customer-focused, recognizing the importance of delivering high-quality software and enhancing the user experience, while also remaining attentive to feedback from both users and team members. Additionally, they are organized and efficient, demonstrating the ability to manage tasks effectively, prioritize work based on urgency and impact, and handle multiple issues and projects simultaneously to ensure timely resolution and delivery. We welcome individuals from all backgrounds and are committed to fostering an inclusive, respectful, and supportive workplace. What You Will Be Doing? Monitoring and Issue Management: Track Issues: Regularly review and monitor issues in our tracking systems for new bugs and tasks and system alerts. Prioritize: Assess and prioritize incoming issues based on impact and urgency, ensuring critical problems and task requests are addressed promptly. Troubleshooting and Debugging: Diagnose Problems: Investigate and diagnose software defects by analyzing logs, reproducing issues, and debugging code. Resolve Bugs: Implement fixes for identified bugs and issues, test the fixes to confirm resolution, and ensure that changes do not introduce new problems. Code Maintenance and Refactoring: Review Code: Examine existing code to understand functionality and identify areas that require maintenance or optimization. Apply Updates: Make necessary code updates to improve software performance, security, and maintainability based on established coding standards and practices. Refactor Code: Improve the structure and readability of existing code by refactoring, enhancing code quality, and simplifying complex logic. Testing and Verification: Create and Maintian Test Cases: Develop and execute unit test cases and scripts to validate bug fixes, enhancements, and updates. Verify Changes: Ensure that changes to the codebase are tested thoroughly to confirm that they resolve the issues and meet quality standards. Incident response: Monitor: Responsible for monitoring systems, identifying potential issues, and responding to incidents in real-time. Resolve: Work to quickly understand the root cause, develop a solution, and implement it to restore normal operations. Documentation and Reporting: Update Documentation: Maintain and update internal technical documentation, including code comments, runbooks, and internal guides, to reflect recent changes and fixes. Report Progress: Provide regular updates on issue status, code changes, and testing results to senior engineers, product support engineers, security engineers, customer relationship managers and project managers. Collaboration and Communication: Coordinate with Teams: Work closely with senior engineers, product support engineers, security engineers, customer relationship managers, and other stakeholders to understand requirements, gather feedback, and ensure alignment on project goals. Participate in Meetings: Attend team meetings, such as stand-ups and sprint reviews, to discuss progress, share insights, and plan upcoming tasks. Learning and Professional Development: Stay Informed: Keep up-to-date with industry trends, new technologies, and best practices relevant to software maintenance and support. Seek Feedback: Actively seek feedback from peers and mentors to improve your skills and performance. Participate in training sessions or workshops as needed. Customer and Support Interaction: Assist Support Teams: Provide technical support to product support teams by addressing escalated issues and offering solutions or explanations. Incorporate Feedback: Gather and analyze feedback from users and support teams to identify areas for improvement and implement necessary changes. Continuous Improvement: Optimize Processes: Identify opportunities to improve documentation and maintenance processes, and suggest enhancements to streamline workflows and increase efficiency. Contribute Ideas: Share innovative ideas and approaches for improving software quality and user experience with the team. What You Will Bring? Required Qualifications: Education: A Bachelor’s degree in Computer Science, Software Engineering, or a related field. Experience: 3 + years of relevant experience in an engineering role. Problem-Solving Skills: Strong analytical skills to identify issues, troubleshoot effectively, and implement solutions quickly. Communication: Clear and concise communication skills, both written and verbal, to collaborate with team members and document solutions. Team Orientation: Ability to work well in a team environment, sharing knowledge and learning from others. Development Tools Proficiency: Strong knowledge and experience with Python, Git, and Django. Desired Qualifications: Experience with Incident Response: Previous experience or coursework related to incident management or troubleshooting in a production environment. Familiarity with Software Development Lifecycle (SDLC): Understanding of the phases in software development, from requirements gathering to deployment. Knowledge of Databases: Basic understanding and experience with relational databases. Understanding of Monitoring Tools: Experience with monitoring and logging tools like Sentry, New Relic or similar. Experience with Internal Tools: Familiarity with internal tools such as Jira for issue tracking and Confluence for documentation. Other Skills: Familiarity with Linux, Terraform What It's Like Working Here Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. What does our Compensation and Benefits package entail? Competitive salary Statuary PTO (Paid Time Off) policy Depending on the role, you may work in the office, remotely, or adopt a hybrid work model. We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience. Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Mental And Physical Requirements It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. Physical: Stationary position for extended periods of time. Constantly operate a computer. Occasionally you may be required to move equipment or other items up to 20 lbs. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Mental: Must be able to apply established protocols in a timely manner. Make timely decisions in the context of workflow. Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. Ability to work effectively and efficiently in high stress situations. Ability to simultaneously address multiple complex problems. How to Apply: Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ͏ Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ͏ ͏ Mandatory Skills: TIS Service Desk. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.