Observability Engineer

Job Description

Join Our Journey at VuNet At VuNet, were at the forefront of developing an innovative Business Observability platform. Our approach integrates big data and machine learning to revolutionize how customer journeys are monitored and user experiences enhanced. Our cutting-edge solutions are transforming digital payment experiences for major financial institutions, fostering financial inclusion nationwide. In our dynamic environment, we encourage our teams to tackle challenging customer and business issues. We value creativity and efficiency, rapidly transforming brilliant ideas into exceptional products that our customers adore. Our approach is grounded in teamwork, with cross-functional groups delving into details and engaging in constructive debates, all united by our mission to establish VuNet as a leader in the tech product industry. What You Can Make Happen We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Observability Engineers. Work with customers to understand their Business, application and IT landscape to design and deliver solutions for unified visibility, monitoring and analytics. Are you ready to be a part of VuNets trailblazing team? Join us and contribute to making a positive impact on the world. Roles & Responsibilities Excellent verbal / Written communication (Added Written as well) and good attitude. Flexible to work in shifts that includes night shift Basic understanding of process and importance of it along with managing reports/documentation. Experience in working at NOC / Command Centre driven using SLA , Experience in ITIL Incident Management and Major / P1 incident management Fluency in MS Excel, power-point is required. Skills & Experience Preference to the candidates who have experience in NOC monitoring tools such as (ITOM, ITSM) as L1 resource. Willingness to learn new technologies and upgrade themselves as and when required. Understanding of infrastructure and flow, how all the components work hand in hand (Network, server, application and database). Educational Qualifications: Must have completed Three-year undergraduates such as Bachelors of Science or Bachelors of commerce with minimum 2 years of work experience. Good to Have Skills & Attributes Good verbal and written communication skills to connect with customers at varying levels of the organization. Ability to operate independently and make decisions with little direct supervision. Additional Information Should be open to work in 24*7 shifts. Benefits 100% Health Coverage of Medical insurance along with family. Financial protection on disability, Life and accidental death for the employee. 100% Parents Coverage for Medical insurance. Mental wellness programs, and counseling with 1:1 sessions. Our Culture VuNet believes in delivering WoW through service. VuNet supports career development programs to expand our People skills and enhance the expertise with various training programs. VuNet advocates open culture by having transparency, inclusivity, adaptability, and collaboration with an environment that fosters employee satisfaction, motivation, and trust, and also having an open communication, collaboration, and innovation within the teams.