9087 Escalation Jobs

Job Title: Team Leader/ ATL Job Description: We are seeking a Team Leader to manage a team of 20-25 associates, ensuring daily operational goals are met and providing excellent customer experience. The role involves handling escalations, motivating the team, evaluating performance, and addressing operational issues. Roles and Responsibilities: Lead and motivate a team to achieve operational targets Handle customer escalations and provide timely resolutions Monitor performance and conduct regular evaluations Plan team schedules and resources Manage customer complaints and escalation calls when needed Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Application Question(s): What is your current location dehradun ? Experience: TL Inbound: 1 year (Preferred) Work Location: In person

1. Understanding of server architecture, deployment, maintenance, and troubleshooting. 2. Ability to diagnose and resolve hardware issues, Knowledge of optimizing hardware performance. 3. Understanding of firewalls, and secure network design, Basic Knowledge of SAN Storage. 4. Understanding of RAID configurations, storage provisioning, and management. 5. Experience with backup software (e.g., Veeam, CommVault, Veritas) and Tape Library. 6. Knowledge of disaster recovery planning and implementation. 7. Ensuring the integrity and security of backed-up data. 8. Understanding of change management processes and tools. 9. Ability to communicate effectively with technical and non-technical stakeholders. 10. Strong analytical skills to troubleshoot and resolve complex issues. 11. Experience working in a collaborative environment, often with cross-functional teams. 12. Knowledge of virtualization technologies (e.g., VMware, Hyper-V). Roles and Responsibilities 1. Documentation and Reporting of information (such as Daily Activity Statistics, System performance incidents, System architecture, configurations and Key metrics) to the EWS team for review. 2. Timely resolution and minimal disruption to services and Diagnosis of Technical Issues and Troubleshooting. 3. Maintaining integrity and security of Software updations and patching. 4. Ensure the proper functioning of servers and other hardware components critical to the EWS solution. 5. Plan and execute hardware upgrades or replacements to improve performance or address obsolescence. 6. Attending to VAPT observations and ensuring rectifications. 7. Continuously monitor hardware, database, and Network performance and implement tuning measures to optimize system efficiency. 8. Oversee the configuration and management of network components supporting the EWS solution, ensuring reliable and secure connectivity. 9. Diagnose and resolve network-related problems that impact the EWS application, working with network engineers as needed. 10. Continuously evaluate and improve processes related to the operation and support of the EWS solution. 11. Take Backups and Test restoration of database and applications as per Bank’s Backup and Restoration Policy. 12. Follow established escalation procedures to refer complex or unresolved issues to higher-level support or specialized teams. Coordinate with senior engineers, network administrators, and vendors as necessary. 13. Monitor storage usage and plan for future capacity needs. 14. Troubleshoot and resolve database-related issues in a timely manner. 15. Apply patches and updates to database software to address vulnerabilities and bugs. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Work Location: In person

About this role: Wells Fargo is seeking a Lead Operational Risk Officer. In this role, you will: Develop, implement, and monitor risk-based programs to identify, assess, and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems, or external events Maintain a balance between risk mitigation and operational efficiency Evaluate the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls Analyze extremely complex business and system changes to determine impact, identify operational risk issues and participate in the development of risk ratings Provide operational risk expertise and consulting to complex business units for initiatives with high risk, generally spanning multiple business lines Design and develop the most complex testing strategies, methodologies and analysis. Consult with the business to develop corrective action plans and effectively manage change. Identify training opportunities. Design and coordinate the development of training materials and coordinate or deliver training. Report findings and develop business cases to influence executive. management, management committee member or head of business on the need for controls to mitigate risk. Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. Lead project or virtual teams and mentor less experienced staff. Required Qualifications: 5+ years of Operational Risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: 5+ years of experience in Risk & Compliance, operational risk management ( includes Financial Risk or audit , or the management of a process or business with accountability for compliance or operational risk), or a combination of both; of which 5+ years Financial Risk management . Strong analytical skills with high attention to detail and accuracy, and ability to draw conclusions and translate findings from complex data Experience gathering, analyzing and interpreting large datasets Ability to execute in a fast paced, high demand environment while prioritizing work and balancing multiple priorities Advanced Microsoft Office skills (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint ) Ability to work effectively in a team environment and across all organization levels, where flexibility, collaboration and adaptability are important Ability to exercise independent judgement and creative problem solving techniques IORA reporting and Insights. Knowledge and understanding of Finance in Banking world Experience with Risk Appetite Metric and Key Indicator programs Experience with Risk Control Self-Assessment (RCSA) process Experience with Operational Risk Event (ORE) assessment process Experience with Enterprise Risk Identification (ERID) assessment process Experience with Tableau and other visualization tools, with the ability to incorporate a visual data story into an actionable narrative for executive audience Knowledge of SHRP and other risk systems Background in establishing and managing training programs Ability to review and develop work plans and effectively summarize results. Job expectations: Shift timings: 1:30 PM to 10:30 PM. Industry certifications such as CPA, CIA, CA preferred. Excellent verbal, written, and interpersonal communication skills. Posting End Date: 29 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced and exceptional Senior AI / Machine Learning Engineer to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems. You will also be responsible to: Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary. Design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures. Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale. Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time. Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. Lead technical initiatives for AI system integration into existing products and services. Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models. Requirements Qualifications / Experience / Technical Skills Bachelor's degree in Computer Science, or a related field, or equivalent practical experience. 5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java). Demonstrated experience building production conversational AI systems including chatbots, virtual assistants, and automated support agents using LLMs (OpenAI, Anthropic, open-source models). Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, and conversation flow management. Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling. Strong background in customer support metrics and KPIs including CSAT, first contact resolution, average handle time, and containment rate optimization. Experience with sentiment analysis and emotion detection for escalation triggers and customer satisfaction monitoring. Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions. Proficiency with contact center platforms (Zendesk, Salesforce Service Cloud, Genesys, or similar) and their API integrations. Experience implementing real-time agent assist systems that provide suggestions, knowledge articles, and response templates during live interactions. Familiarity with compliance and security requirements for handling sensitive customer data in automated systems (PCI, HIPAA, GDPR). Experience with A/B testing and experimentation frameworks for optimizing conversation flows and response strategies. Soft Skills / Personal Characteristics Strong communication abilities to explain technical concepts Collaborative mindset for cross-functional team work Detail-oriented with strong focus on quality Self-motivated and able to work independently Passion for solving complex search problems (REQ ID: 2158)

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world This Position Reports To Operations Manager In this role you will perform direct marketing and sales activities, so as to maintain and develop sales in accordance with agreed business plans. You Will Be Mainly Accountable For Leading the execution of small and medium-size projects and ensure that all related activities are performed in accordance with ABB policy, contractual agreements, quality standards, health, safety & environment requirements, financial targets, as well as schedule commitments Leading the project team allocated to the project, defining main guidelines, allocating project tasks, and motivating and monitoring internal and external resources to accomplish all tasks and milestones. Provides performance feedback regarding allocated resources working on projects Defining, jointly with the Project Controls department, a” project plan documents, including scope and financial plans, schedule and risk management plans Ensuring that the project follows execution best practices and ABB policies. Effectively monitors and controls project progress and efficient resource utilization. Monitors and controls project financials, overseeing project invoicing status, cost, expenses and cash flow. Identifies, qualifies, quantifies and manages project risks, and ensures that all opportunities are identified and pursued. Captures, analyses and shares lessons learned throughout the project Ensuring that the project is formally closed out, as contractually agreed. Drives the formal acceptance of the project, contract close—out and its acknowledgement by the customer Ensuring that the project consistently applies contract and claims management, in accordance with ABB policies and contractual agreements. Coordinates with Supply Chain Management, and successfully procures required services, materials and equipment for the project from external and internal suppliers. Support Supply Chain Management in supplier negotiations, claims and project changes Acting as key contact for the customer and an escalation point for project issues. Builds and maintains strong relationships with internal and external stakeholders and effectively communicates with all stakeholders Ensuring the project follows and complies with company health, safety, and environmental policies Qualifications For The Role You have Bachelor’s or Master’s degree in Electrical or Electronic Engineering You have 8+ years of Experience on similar position You are at ease communicating in English, Arabic & French language is preferable You are experienced in managing complex projects Possess general knowledge in 800xA, Freelance, Advant, Infi and all ABB control systems is preferable Possess general knowledge about E-Houses and electrification (MV, LV) and drive control scope Possess deep knowledge in cost, schedule, HSE, quality, risk, change and stockholders Management Ability to demonstrate experience in Automation and Electrification systems projects execution Possess experience in Cement, Metal, Mining & P&P applications We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunsWhatRunstheWorld 95974212

Job Description: Compensation Partner (APAC& Middle East) plays a pivotal role in designing and implementing competitive, equitable compensation programs that attract, retain, and motivate top talent globally. As a strategic partner to HR and business leaders, you will provide expert guidance on all aspects of compensation. This role will report to the Global Head of Total Rewards. If you're a resourceful, analytical, and adaptable leader who thrives in a fast-paced, growth-oriented environment, this role is for you. Key Responsibilities Collaborate and implement compensation programs, policies, and procedures across APAC and Middle East, ensuring all programs comply with statutory regulations. Designing and maintaining job evaluation, grading systems, and salary structures. Manage annual compensation cycle planning and execution, including budget allocation, merit increases, bonus planning, communication, roll-out and change management Serve as the primary point of contact for all stock-related inquiries locally Participate in global compensation surveys and analyze resulting data to determine the competitive position for individual jobs. Research and develop salary ranges for different job families and countries where Nextracker operates. Review existing benefits policy and design to ensure they are market relevant and develop new policies as needed. Monitor utilization of benefits and prevent cost escalation. Partners with talent acquisition, HRBPs, business leaders, and managers to train them on Nextracker rewards philosophy and programs, helping them make informed compensation decisions. Partner with cross-functional teams on payroll deliverables, including counter-approval as required. Keep abreast of emerging trends and best practices and look for opportunities to incorporate them into the Nextracker Compensation programs. Analyzing compensation data and preparing reports for leadership. Ensuring data integrity in HR systems and optimizing operational efficiencies. Advising on job leveling, market pricing, and incentive plan design. Monitoring industry trends to enhance compensation strategies. Job location is in India, Hyderabad Qualifications & Experience 7-10 years of progressive experience in compensation, including global programs. Expertise in job architecture, market pricing, salary structures, and equity programs. Experience with HRIS systems (e.g., Workday) and compensation analytics tools. Strong proficiency in Excel, Google Sheets, and data visualization. Analytical problem-solving skills with the ability to translate data into actionable insights. Exceptional project management and organizational skills. Strong communication skills. Bachelor’s degree in human resources, Business, Finance, or a related field. Preferred Qualifications Knowledge of Equity Administration Experience working within a high growth, technology company Exposure to Executive Compensation At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services. For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations. Culture is our Passion

We are Hiring Sr. Executive – CRM (Corporate and Client Relationship) Company - MD India Health Insurance TPA Job Description Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new updates and upcoming events/meetings Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office Open to travel Desired Candidates Profile Qualification – Any Graduate. Experience – Fresher to 3 years Should have own vehicle (2 Wheeler) with license. If Interested share your resume recruitment1@mdindia.com Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Work Location: In person

Role & responsibilities Maintain proper inventory of pharmacy, dispensing medication in OP and IP, indent handling. Ensure proper inventory of medicines and disposables. Ensure correct dispensing of medicines against OP prescriptions and IP indents. Ensure to maintain double lock narcotics key, and maintain narcotic register properly. Ensure to write shortage medicines in corresponding book including bounce items Daily audits to reduce contra errors and quantity mismatches. In case of non-availability of drugs, follow escalation matrix with concern doctor/nurses to issuing substitute. Overall responsibility for all cash transactions involving OP and IP pharmacy and ensure timely remittance of sales procedure to accounts department. All pharmacy staff is responsible to maintain proper registers and doing GRN's To dispense "right drug, right dose to the right patient" Cross check with the patient bill, drug name, batch no, sale qty, expiry and mrp before going to dispense the medicines to patients. Dispense the drugs with speed, accuracy and taking care of cash transactions and handovers. Preferred candidate profile Minimum Qualifications - D Pharmacy/B Pharmacy with Telangana PCI. Technical Qualifications Computer Knowledge Minimum 1 to 5 years in relevant experience. Co ordination with the staff and ability to work in a team Able to speak local language along with understanding of Hindi and English. Work Location: H No. 1-54/56/3, JS Plaza, Madeenaguda, Telangana 500049. Further Details Contact : 91004 75890 Interested candidates can share your updated resume to madinagudahr@ankurahospital.com Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹28,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Work Location: In person Expected Start Date: 25/06/2025

About Us HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future. Roles and Responsibilities The incident commander will collaborate with other teams, including vendors, to drive the incident to closure. The incident commander will lead the Major Incident (P1) in full capacity and work towards restoring services with the best possible effort minimizing the impact. Bridge leadership and Coordination during a Mission-critical incident will be a crucial role. Send out communication and timely notification for all incidents will be the responsibility. The incident commander will continually work on all Ageing tickets and ensure no open, unattended, unassigned tickets for more than the agreed duration. The Incident commander will be responsible for sending out daily/weekly/monthly reports on IM performance, Tickets, Dashboards & Management reports related to Incidents. The Incident commander will collaborate will all tower leads and take ownership of educating/training PRG on the IM process, Escalation process, & engagement processes for effectiveness. The Incident commander will also own CAB adherence Coordinate activities between multiple support groups at all levels to ensure adherence to SLAs where multiple groups are needed to resolve a single incident Required Skills ITIL Foundation or Expert Certification (Preferred) Strong communication skills Coordination and Collaboration skills Eye for detail & Good understanding of statistical and analytical principles and processes The ability to interact successfully with all levels of the Customer and IT provider organization. Good negotiating, problem-solving, facilitation, and moderation skills Knowledge and experience of contract and supplier management roles (how it ties into Service Level Agreements (SLAs) What You'll Get Competitive salary. Fun-filled work culture (https://www.highradius.com/culture/) Equal employment opportunities. Opportunity to build with a pre-IPO Global SaaS Centaur.

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 70,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world. Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities. Primary Responsibilities: The Sr. Manager of Enterprise Data Governance Oversight and Monitoring will be responsible for monitoring and reporting on compliance for our data governance program to ensure that our Federated Data Offices adhere to our policies and standards. The Sr. Manager will be responsible for: Monitoring & reporting first-line adherence to data governance and other policy and standard requirements Ongoing monitoring of and Monitoring & reporting first-line adherence to data governance and other policy and standard requirements Ongoing monitoring of reporting on Data Quality Controls, including aggregation of results, threshold breaches, escalation needs. Ongoing monitoring of and reporting on Data Quality Issues at each stage of the issue lifecycle, including aggregation of results, timeline breaches, escalation needs. Monitor remediation of gap and observation in policy compliance. Track and report metrics for key risk indicators (inherent and residual risk). In-depth analysis of data quality issues to surface themes that would benefit from common solutions and/or process adjustments. Collaborate across EDG to ensure that FDOs are meeting documentation requirements and publishing necessary program health reports. Providing support in training, communications, and change management related to Data Governance across the enterprise. Support compliance with Data Governance, Data Management, and other policies. Qualification Requirements: A successful candidate will have: A strong strategic approach with 5+ years prior experience developing, implementing, and updating data governance policies and standards. Experience with risk assessments and metrics aggregation and reporting Knowledge of regulations such as BCBS-239, GDPR, CCPA, and others Proven track record of driving results in a fast-paced environment often with significant ambiguity. Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment. High degree of organization, individual initiative and personal accountability and resiliency. Bachelor's degree required; Master’s degree or equivalent professional certification in data risk management, internal audit, operational risk, etc. preferred. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

As a Quality Analyst at FREED, you will be responsible for recommending, implementing and monitoring preventive and corrective actions to ensure the Quality Assurance Standards are constantly maintained. Role description: Audit associate calls and share timely feedback. Coach, guide and mentor associates on importance of soft skills and product knowledge. Assess gaps that hinder service and conversion impacting overall quality of the call. Maintain and contribute to overall Quality through direct communication and support from Training. Liaise with Operations to understand pain areas on a weekly and monthly basis to plan audit behavior and frequency. Publish reports on a daily, weekly, monthly on associate/team performance to keep all leaders informed. Conduct an RCA and publish an RCA report or mail to Operations Manager in case of client escalation. Inform Training of all client/customer escalations to enable intervention and add takeaways to the curriculum. Run reward and recognition-based audit programs in association with Operations. Encourage the associates perform better through correct feedback technique and constant presence/interaction on the production floor. Conduct continuous internal/external calibrations and publish variance report as per requirement. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Work Location: In person

Job Description Position Overview The APAC Program Manager – Channel Enablement is accountable for transforming the way Agilent supports its commercial organization by leading the full deployment of a hybrid administrative support model. This includes full ownership of outsourced admin operations, 3rd party vendor management, and data analytics/reporting infrastructure — all designed to minimize administrative workload for sales and improve customer engagement time. The Program Manager will harmonize fragmented processes across countries and business units, integrating internal and external resources into a unified support system. The role is also responsible of implementing a robust vendor governance, streamline sales-support workflows, and deploy data automation tools to reduce manual reporting, improve turnaround time (TAT), and enable proactive decision-making. This role collaborates with Sales, COpC, Procurement, Finance, Compliance, and IT to align tactical execution with operational excellence across the APAC region. Key Responsibilities 1. Admin Outsourcing Ownership Lead the implementation of a scalable outsourcing model to handle administrative tasks. Ensure outsourced support meets high quality standards, industry benchmarks for turnaround time (TAT), and delivers strong ROI. Integrate outsourced teams with internal admin resources to maximize synergy, flexibility, and knowledge sharing. 2. 3rd-Party Vendor Governance Serve as the single point of accountability for all 3rd Party vendors supporting APAC Commercial Organization. Establish and manage SLA scorecards, QBRs, performance dashboards, and escalation procedures. Optimize the vendor landscape across countries and businesses to reduce redundancy, ensure agility, and align with strategic goals. Ensure on-time, accurate invoicing and accruals, and full compliance with company procurement and financial controls. Oversee vendor onboarding, audits, and risk assessments with support from Legal and Compliance teams. 3. Process Harmonization Across APAC Map, standardize, and continuously improve sales support workflows across countries and business units. Design SOPs, templates, approval flows, and knowledge libraries to drive efficiency, consistency, and compliance. Maintain flexibility to accommodate local requirements while implementing regional frameworks. 4. Data Analytics & Reporting Automation Develop and manage real-time dashboards for monitoring admin task volumes, TAT, SLA performance, and satisfaction metrics. Implement self-service analytics tools that minimize manual reporting effort from sales teams. Work with BI and IT teams to optimize current and future sales tools (e.g. Salesforce). 5. Agile Execution of New Programs and Ad-Hoc Initiatives Act as a flexible program manager for new initiatives or executive requests aligned with enablement, productivity, and operational excellence. Quickly mobilize resources to scope, plan, and execute new programs in a structured and measurable way. Maintain agility to support evolving organizational needs across APAC. Qualifications Bachelor’s degree in Business, Operations, or Engineering; MBA preferred 10+ years in program management, shared services, or vendor governance Expertise with CRM, Power BI, Smartsheet, vendor portals, and analytics Deep understanding of APAC sales operations and support environments Experience managing budgets, accruals, and vendor contracts in complex orgs Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Administration

Job Description You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise. Service Engineer-Varanasi Company: B. BRAUN MEDICAL (INDIA) Job Posting Location: IN-New Delhi Functional Area: Field Service Working Model: Onsite Requisition ID: 5690 Are you a Service Engineer passionate about Technical Service for innovative healthcare products? If so, this opportunity could be for you! Join us in at B. Braun in India, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare! As a Service Engineer at B. Braun Group you will play a vital role maintaining efficient production processes for the manufacturing of our high-quality medical products. Key Responsibilities Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing. Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution Pre Sales Support and Installation of Medical Equipments. Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same Care & Maintenance to be carried out as per schedule. Follow SOP for Opening, attending calls and closing them on time Proper escalation of unresolved issues to the appropriate internal teams What you will bring to the team: Show Trust, Value Diversity, Be Accountable to performance delivery. Initiative and execution towards active learning in order to be competitive and effective. Ability to plan logically and conduct numerical analysis. Innovativeness and ability to drive ideas and change and include different perspectives. Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership. Excellent written, communication & listening skills and empathy. Stake holder management Demonstrate performance and result orientation and utmost integrity , equity. Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics. Any other Graduates apart from the above with relevant technical experience can apply. 1-3+ Years of Customer Service in Medical Device/Equipment is most preferred. What sets B. Braun apart? B. Braun is one of the world's leading medical technology companies headquartered in Germany. We are proud to say that since the inception of our India operations in 1984, we have made significant strides in the Indian healthcare market. We supply more than 5,000 products and 120,000 articles in areas like anaesthetics, intensive care medicine, cardiology, extracorporeal blood treatment and surgery. Our core values of Innovation, Efficiency, Sustainability, Trust, Accountability, and Diversity foster a performance-driven culture where we challenge each other constructively to grow personally and professionally. Recognized through awards such as 'Dream Companies to Work For' and 'Great Place to Work,' we invite you to join our team driven by a shared vision – to protect and improve the health of people around the world. What can we offer you? Exciting sales incentives Mediclaim & life insurance Recognition & rewards to celebrate your efforts. Learning programs & skill development to accelerate your growth. Global exposure to broaden your horizons. Paternity & birthday leave for life’s special moments. Mental wellness support with counselling and mindfulness sessions. What’s next? Upon receiving your application, our dedicated Talent Acquisition team will review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary! We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here Check us out on Social Media! B. Braun Group LinkedIn B. Braun India Facebook B. Braun Group YouTube

- 5+ years of Reliability Program Manager or equivalent experience - Bachelor's degree, or 2+ years of Amazon experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with computers, including MS Excel, Word and Office Amazon is currently looking to hire an experienced Real Estate Manager to join the team and play a critical role in supporting all property acquisition activity for the Quick Commerce business across Amazon's India Network . This role will be based in Mumbai. Regular travel will be required and this role reports to the Sr. Manager - Real Estate in Bangalore. In this role you will support the India team to ensure the timely completion of new lease transactions including renewals, expansions, terminations, and reconfiguration of existing warehouse space. This encompasses the entire process from working with the local management team in defining the requirements, lease negotiations (business and legal terms), on-site surveys, comparative financial analysis of lease transaction, and project management to affect the end result. Your primary objective in this role is to provide adequate, cost effective storage/operation space for Amazon on the continent given the market conditions working to challenging deadlines and budgetary requirements. Key Tasks/Responsibilities: - Support the India team to fulfill the overall strategy for maintaining and developing space requirements of Amazon India Warehouse/storage strategy - Develop and implement investment models together with market player to optimize investments - Discuss with local stake holders and governmental bodies to ensure support for FC (Fulfillment Center) expansions - Develop the annual India real estate business plan & budget, and will be responsible for transactions to meet the business plan - Developing regular communications to all business owners including local and central Finance managers, IT, legal, Operations, Facilities and Engineering functional representatives - Landlord relations, negotiation and contractor management, including escalation of any issues beyond regular daily activity - Alteration management and reducing Fix costs (all building related costs) 5+ years of team management, budget responsibilities, supplier management, problem solving, and client/ customer relations experience Experience with preventive maintenance procedures, industrial electrical, industrial controls, and industrial electronics & robotics Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Number of Positions available: 6 Job Description: Required Engagement and Delivery Competencies Must Have Experience in: IBM CP4i or equivalent Middleware Project /Module Lead experience *any CBS product Banking Domain Knowledge in Retail, Payment and Technical Interface design, develop and Integration Hands on Project Management Experience & delivery management ( 5 years as a lead) Enthusiastic Client Engagement and Customer Satisfaction outcomes by key deliverables as part of experience by engaging clients at AGM / DGM levels Ability and experience to lead teams of 20+ members and own a business module completely from deliveries, maintenance, client engagement and client satisfaction as an autonomous group. Kubernetes, Containerization concepts, deployment and systematic release management in multiple VMs SOP creation and maintenance Leading a monitoring sub- team Mindset and Ability to hone, create, utilize and build teams by internal training and upliftment in the area of deliverable to main team fluidity is a must. Energetic and agile. Preferred/Good to have Experience in: Java/J2EE, PL/SQL, UNIX IBM CP4i or equivalent middleware platform Banking exposure Responsibility of / Expectations from the Role: Client Engagement and Requirement Understanding Independently leading a team of 20+ members to deliver software outcomes in terms of changes, fixes and maintenance, including code reviews, release to production and version management. Designing solution based on requirement in Integration, middleware, Interfacing layer Software, so experience in payment space working will help. Client Communication & Client Escalation Management, Day to day working with client and responsible for Customer Satisfaction of his/her area Maintaining SLAs as per contracts/agreement with client. Team Player and multitasking and scheduling Who Can Apply: Experience : 10 to 15 Years of Experience, preferably in BFSI or Banking Domain Are local to Mumbai and suburbs(must come to office, it is not work from home) openness to work in shifts (if required) are willing to travel to client site anywhere in India (if required) Education: Minimum BE/BTech from Recognized University Note: Working from client Location (Belapur Navi Mumbai) Work from Home: Not Allowed by Client Working as per Domestic Banking Calendar Days (All Saturday working except 2nd & 4th) However banking holidays of Mumbai Zone will be applicable and candidate will get banking holidays Cateina Technologies Office Location 126, First Floor, Shivkrupa Industrial Estate, Lal Bahadur Shastri Rd, Vikhroli (West), Mumbai, Maharashtra 400083

Location: Pune Experience: 6–10 years Type : Full-time About the Role: We are looking for a proactive and experienced Customer Success Manager (CSM) to manage and grow our portfolio of enterprise clients using monday.com. This role is critical in ensuring customer satisfaction, successful onboarding, adoption, and long-term retention. You will act as the bridge between clients and our internal teams — sales, pre-sales, and delivery — while owning key metrics like renewals, expansions, and customer advocacy. Key Responsibilities: Account Management & Growth Own post-sales relationships with enterprise customers to ensure satisfaction, retention, and growth. Drive renewals, expansions, and upgrades across your portfolio. Identify cross-sell and upsell opportunities through a deep understanding of client needs and usage. Manage guest user bases and strategize potential conversion paths into paying licenses. Customer Engagement & Advocacy Lead customer onboarding, training, and regular check-ins to ensure adoption and value realization. Conduct Executive Business Reviews (EBRs) and strategy sessions with key stakeholders. Act as a strategic advisor to help clients align monday.com with their project and business objectives. Collaboration & Delivery Support Work closely with the delivery team to translate business requirements into solution implementation plans. Coordinate with the pre-sales team for tailored demos and enablement sessions. Serve as a liaison between customer needs and internal teams to ensure successful project delivery. Customer Support & Advocacy Serve as the first line of escalation for customer issues and coordinate with technical teams for resolution. Proactively identify usage gaps, adoption risks, and provide success plans to mitigate churn. Build strong relationships with C-level executives, project managers, and key decision-makers. Required Skills & Experience: 6–10 years of experience in Customer Success / Account Management roles, preferably in SaaS or project management platforms. Proven track record of renewals, expansions, and upsells within enterprise client bases. Strong communication, presentation, and negotiation skills, especially with C-level stakeholders. Hands-on experience in driving strategic initiatives and customer success programs. Ability to handle complex client scenarios and act as a trusted advisor. Familiarity with tools like monday.com, Salesforce, Gainsight, or similar platforms is a plus. Comfortable working across time zones and with global teams. What We Offer: Opportunity to work with a high-growth SaaS platform transforming work management. Collaborative team culture focused on client success and value delivery. Learning and development support for continuous growth. Department: Sales Designation: Manager

Job Description Job ID DIRSO012705 Employment Type Regular Work Style on-site Location Pune City,India Role Dir. Software Engineering UKG is looking to hire a Director of Engineering to join our extremely talented HCM Engineering. The Director of Engineering is responsible for the direct management of fast evolving product engineering teams, improvement in processes and service quality, strategic planning and management of resources. Plays a critical role in enhancing and enabling business capabilities through technology innovation and collaboration with the business, manage and execute a development roadmap and possesses a true passion for technology that is readily apparent in their past experience and/or personal projects as well as is an expert with the technologies being used by the team. Balance this with building relationships with their business product owners to execute the development roadmap. Drive innovation and manage product development teams within a fast paced, agile environment Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics Recruit IT professionals with business and industry experience, and develop, reward and energize a competent, effective team within the technology organization. Identify and implement strategies to attract and maintain a highly skilled and engaged workforce. Manage and/or lead software development teams, obtaining necessary resources, acting as an escalation point and removing impediments to achieve goals and objectives Engage in hands-on design and ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product roadmaps Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, engineers, and quality assurance Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases Qualification Experience with cloud-based SaaS applications Experience with Containerization Technologies Experience with Integrating Internal or External enterprise systems via APIs, Events, or other integration implementations 6+ years of experience managing software engineering teams designing and building software products in a fast paced , complex and dynamic product development environment Extensive hands-on experience building and managing the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies Proven experience attracting, hiring, retaining and leading top engineering talent and high-performance product engineering teams (i.e. FTEs, not contractors) UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation : For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Profile- CMS Software Operator(Male) Location- Bajaj Nagar, Nagpur Experience- 2-3 Years Education- Graduate with certification in IT or a related field, Preferred: Associate or bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related discipline Key Responsibilities: Operate and monitor software applications to ensure uninterrupted service and performance. Perform routine system checks, maintenance tasks, and backups. Detect and report errors, bugs, or performance issues in software systems. Follow operational procedures and schedules for system updates, data processing, and reporting. Maintain system logs and documentation related to operations and issues. Coordinate with IT teams for troubleshooting and escalation of technical problems. Assist in software installations, updates, and configurations as directed. Monitor system security, user access, and usage reports as required. Ensure compliance with company policies and data security standards. Salary- 18000 to 25000 in Hand Office Time- 10:00 AM to 7:00 PM Type- Full Time Here Apply- hr@celectricmobility.com www.celectricmobility.com Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Description Responsibilities: Investigate alerts, security incidents and seeking out potential security issues through log analysis, and use of tools such as SIEM, UEBA, EDR, etc. Ensure that there is a timely response to any cyber incidents to minimise the impact to the business, including interacting with different technical teams and business areas where needed. Primary escalation point for complex incidents to conduct investigation, and initiate containment actions required . Escalate high priority or high severity alerts/incidents to escalations team according to the prescribed process. Safely acquire and preserve the integrity of cyber security data required for incident analysis to help determine the technical/operational impact, root cause(s), scope, and nature of incidents. Escalation point to provide process and/or technical advice for Level 1 analysts. Manages shift workload to make sure they are assigned and handled according to KPI targets. Prepare and send the end of shift report to Leadership team. Document, attend and lead the handover call to ensure updates, unassigned tickets, tasks, and incident investigation that needs to be continued by next shift will be communicated . Perform quality audit for tickets that were handled by Level 1s to ensure incidents were handled according to prescribed processes. Recommend alert/s for tuning to minimize false positives and improve the businesses’ security posture against attackers and threats. Regularly contribute to the SOC playbooks and knowledgebase with findings from investigations such as different attacker tools, tactics, and procedures which can be applied to future investigations. Help deliver training to mature skills of new joiners or colleagues Requirement: You will be working as part of a 24/7 SOC across different locations and therefore you must be a true team player, with the ability and desire to engage with different internal stakeholders and colleagues to deliver the very highest standards of service and support. 4 - 7 Years’ Experience working as part of a mature cyber defence centre or security operations centre. To be effective, you need to have great troubleshooting skills, the ability to research problems and the ability to effectively communicate during stressful times, while keeping a cool, calm, and friendly approach when dealing with stakeholders and colleagues. Solid time management skills and be dependable. Hands on experience of using a SIEM, UEBA, and EDR as a Level 2 security analyst. Leading Investigations and comfortable talking to stakeholders and colleagues on both a technical and non-technical level Great verbal and written communication skills, and the ability to write reports in a structured methodology. BSc/MSc in a security field or equivalent experience working within a security related function . To be inquisitive, with a strong sense of personal responsibility for learning and self-development. Being able to identify common attack techniques within the context of specific technologies. Working knowledge of networking protocols/technologies (e.g. TCP, IP, HTTP/HTTPS). Working knowledge of Unix, Linux, and Windows operating systems Qualifications Graduate. Any relevant security certifications (SSCP, OCSP, Security+, CySA+, etc.). Any relevant network certifications (Network +, CCNA, etc.). Knowledge of other key IT fields (such as Web Applications, databases, Active Directory, network security systems such as web proxies, firewalls & data loss protection) . Exposure to attack and penetration methods and tools. Working knowledge of scripts, tools, or methodologies to enhance our incident investigation and processes (such as Python, PowerShell, etc.).

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Associate Information Security Incident Response Analyst is a developing subject matter expert, responsible for assisting with the detection and monitoring of threats and suspicious activity affecting the organization's technology domain. This role supports the work of technical staff from various business areas as well as third-party technical experts. The Senior Associate Information Security Incident Response Analyst role uses their developing technical competencies of systems and automated mechanisms to detect unauthorized activity on company information assets. Key responsibilities: Assists with the prevention and resolution of security breaches and ensure incident and problem management processes are initiated. Supports access management activities according to the policy. Assists with the implementation of and discuss security service audit schedules, review access authorisation and perform the required access controls and testing to identify security weaknesses. Supports global team of Cyber Security Analysts and specialists. Notifies internal and/or external teams according to agreed alert priority levels, escalation trees, 2nd level triaging of security alerts, events, and notifications. Communicates status of response, resolution and final root cause analysis to the appropriate stakeholders. Ability to follow and update established and/or ad-hoc processes and work instructions and create procedures where deficiencies are identified. Logs, manages and coordinates service requests through to resolution including the identification, isolation, resolution and escalation of IT infrastructure faults. Develops an understanding of current and emerging threats, vulnerabilities, and trends. Supports the review of current configurations of company's production information systems and networks against compliance standards. Provides support in the investigation of information security incident causes and follow processes to resolve these causes. Assists configuration management by applying tools, techniques and processes to track, log and correct information related to CIs. To thrive in this role, you need to have: Knowledge of technological advances within the information security arena. Understanding of inter-relationships in an overall system or process. Knowledge of information security management and policies. Ability to think critically, analyze information, and solve less complex problems. Academic qualifications and certifications: Bachelor’s degree or equivalent in Information Technology, Computer Science or related preferred. SANS GIAC Security Essentials (GSEC) or equivalent preferred. SANS GIAC Certified Intrusion Analyst (GCIA) or equivalent preferred. SANS GIAC Certified Incident Handler (GCIH) or equivalent preferred. Required experience: Moderate experience in a Technology Information Security Industry. Moderate experience using End Point Protection Software. Moderate experience using Enterprise Detection and Response software. Moderate experience or knowledge of SIEM and IPS technologies. Moderate experience with Wireshark or tcpdump to identify normal and abnormal/malicious traffic patterns and behaviors. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Function Legal & Compliance Sub function Health Care Compliance Category Senior Analyst, Health Care Compliance (P6) Location Mumbai / India Date posted Jun 23 2025 Requisition number R-015521 Work pattern Hybrid Work Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Legal & Compliance Job Sub Function: Health Care Compliance Job Category: Professional All Job Posting Locations: Mumbai, India Job Description: Lead Specialist, H ealthcare Compliance Johnson & Johnson Medical India S UMMARY: Implements the Health Care Compliance (HCC) program locally under supervision of the HCCO medical India to ensure business practices and activities are in compliance with related J&J internal guidelines, local laws and regulations and anti-corruption laws including the Foreign Corrupt Practices Act. Serves as a strategic business partner for local management and coach towards all covered employees, to assure that the company culture of compliance is a natural element in day-to-day business. P ROFILE: Position reports into the Associated Director, HCC, J&J MedTech India Requires strong communication, organizational and analytical skills. Broad business experience and ability to influence business decisions and business partners. Ability to understand business situations and propose solutions. E S S E NTIAL DUTIES AND RESPONSIBILITIES The Lead Specialist will ensure that the HCC program effectively prevents and/or detects violations of law, regulations, J&J policies, including the Health Care Business Integrity Guide (HCBI), Prevention of Corruption Act, NMC - National Medical Council Guidelines (Formerly MCI - Medical Council Of India) and UCMPMD - Uniform Code for Marketing Practices in Medical Devices issued by Department of Pharmaceuticals in respective partnering franchises and/or departments. Partnering with franchise and/or department leadership team to ensure compliance ownership and right tone at the top. Support ethical decision-making within the business by participating in franchise and / or department leadership team meeting, reviewing promotional strategies and other significant business initiatives. Ensure business activities with Health Care Professionals (HCPs) / Government Officials (GOs) are planned in consistence with applicable HCC policies and procedures by reviewing and pre-approving those activities. Acting as a consultant by providing day-to-day guidance and advice to covered employees & the Professional education team. Deploy HCC policies and/or procedures in the covered franchise and/or department by providing necessary training and/or communication to covered employees, managing changes, and monitoring implementation. Implementing and following up on the Management Action Plan and guiding the business partners to close gaps and implement corrective actions. Implementing the escalation process for serious allegations, as appropriate. Stimulating and contributing to innovative approaches towards HCP’s and GOs which are consistent with the HCC/HCBI guidelines and framework. Conduct monitoring activities and investigations as required. Providing metrics as required Support risk assessment process. Support third party intermediary due diligence process (TPI-DD) Interface with legal counsel regarding HCC requirements and interpretation. E DUCATION and EXPERIENCE: Chartered Account with GRC/ forensic audit experience A minimum of 6 years of relevant experience Expected Knowledge: Anti-corruption laws such as FCPA & Prevention of Corruption Act Local codes & regulations applicable in the Medical Device Industry such as UCMPMD, NMC Guidelines J&J Credo; J&J Code of Business Conduct J&J Health Care Business Integrity Guide (HCBI) S KILLS and ABILITIES: Demonstrate strong organizational, interpersonal and communication skills. Innovative, Independent and objective thinker, able to advance ideas and influence others. Manage conflicts in an open and constructive manner. Excels at developing and maintaining effective partnerships and working relationships with key stakeholders at all levels of organization based on an understanding of their concerns, needs and motivation. Strong drive for results and solution orientated. Fluent in English (reading, writing, verbal) High level of integrity with good ethical core values COMMENTS: This position description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments and less significant responsibilities may also be performed by the incumbent.

Job Title: Customer Service Manager – Emails Location: Mumbai (Work from Office – Monday to Saturday) Budget: ₹35,000 – ₹40,000 per month Experience: 4-5 years in customer service (email and escalation handling preferred) Designation: CS Manager (Emails) Job Summary: We are looking for a proactive and detail-oriented Customer Service Manager – Emails to manage escalations efficiently and ensure high customer satisfaction. The ideal candidate should have strong communication skills, experience in handling customer escalations via email and calls, and the ability to meet defined service benchmarks. Key Responsibilities: 1. Escalation Management Ensure 95% of escalation emails are responded to within 24 hours. Maintain a structured follow-up system for pending or unresolved cases. Prioritize urgent queries and ensure timely redressal. 2. Escalation Call Line Availability Ensure over 90% of escalation calls are attended with hold times under 10 minutes. Coordinate with team members to maintain availability and response SLAs. Track and report on call response metrics weekly. 3. Customer Satisfaction (CSAT) Maintain an average CSAT score of 4.3 or above on escalated cases (emails/calls). Analyze feedback from escalated cases and share action points with the team. Implement corrective measures for any feedback falling below expectations. Requirements: Bachelor’s degree in any field. Minimum 2 years of experience in leading a customer service team and escalation handling (preferably in email support). Strong written communication and problem-solving skills. Familiarity with CRM tools and ticketing systems is a plus. Ability to work under pressure and manage multiple cases simultaneously. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person

Responsibilities & Key Deliverables Improve Receipt Quality through improving RIR time, escalation of repetitive issues, suppliers etc.Liaise with Supplier Quality Improvement group by communicating the supplier non conformances and ensure the action plan from SQI. Monitor the effectiveness of the actions taken.Improve DOL performance.Ensure adherence of process and product audits.Monitoring and Improving line rejection and customer line rejection RPH to achieve the Quality targets.Coordinate daily ORC meetings and ensure faster resolution of issues.coordination with manufacturing, supplier Quality, Design for resolution of the issues.Ensure adherence to Quality systems and maintaining the MIS, Ensuring proper data and document control.coordination with other manufacturing plants for horizontal deployment of actions and improvements.Ensuring faster resolution of field issues and External Customer Handling.Act as Customer representative in CFTs like APPAP, PFMEAs, New product, etc.Can identify and apply latest techniques in measurement, statistical analysis and quality assured processes.Can conduct Statistical analysis to aid decision making relating to process improvements.Meet M and M Quality expectations by solving problems / making improvements with the help of advanced statistical tools and drive continual Improvements Preferred Industries Automobile Tractor Manufacturing Education Qualification Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Diploma in Engineering General Experience 10 to 12 years in Automobile Manufacturing in Quality Assurance or manufacturing Critical Experience System Generated Core Skills 7 QC Tools Analytical Thinking Communication Skills Cost Optimization Creative Thinking Customer Sensitivity Hydraulics Interpersonal Skills ISO 9000 - Quality Management ISO TS 16949 - Quality Management ISO/IEC 17025 Testing & Calibration Measurement System Analysis (MSA) Dimensional Metrology Process Control Plan (PCP) Product Knowledge & Application Statistical Analysis Statistical Process Control (SPC) Product Knowledge - Transmission Service Orientation Quality Control Service Management System Generated Secondary Skills Job Segment: Engineer, Hydraulics, Engineering

Production Coordinator Apply Now Apply Later Job ID 10124062 Location Mumbai, India Business Industrial Light & Magic Date posted Jun. 23, 2025 Job Summary: The youngest of all of the ILM studios, the Mumbai studio leverages the expertise and technological know-how developed over 40 years at Industrial Light & Magic combined with the top artists and technicians in the region. Knowledge and culture flow freely between the company’s five studios and the global team shares tools and workflow allowing for seamless partnership on all projects. As we grow ILM Mumbai, we are seeking a Production Coordinator to join as one of the first members of the team and be a part of building the studio and its technology infrastructure. The Production Coordinator’s primary emphasis is on scheduling, communication and coordination for a specific group (discipline) of artists (or multiple groups) on any given project. This position reports to Project (“Show”) Producer and Production Manager, while also working with other Coordinators on the project in keeping the show operating in an organized and efficient manner. Coordinators are also responsible for working with and delegating to the project Production Assistants. Each Coordinator usually works closely with their specific group of artists’ Supervisor or Lead in crewing, scheduling, and managing that group’s body of work. Coordinators are significant points of information on the show and need to be able to balance multiple needs, projects, and tasks at one time. What You’ll Do Work closely with your discipline supervisors in crewing, casting and scheduling your discipline’s body of work, keeping in mind the overall show schedule, client reviews, bids, and other discipline needs. Establish a process for communicating discipline targets, assignments, and priorities to your artist crew, as well as the overall show crew. This should be daily and/or weekly. Schedule, track, and manage assigned work within the ILM Internal Tracking Tool as well working with Production Managers to display the information in a physical form (magnet boards / conference rooms) in order to be visible to the team. Ensure work is on schedule for each department and is meeting internal and external (client) deadlines. Check in with artists on a regular basis regarding workload, targets, needs, etc Set up turnovers with discipline crew. Communicate turnover information to all artists assigned to asset(s) or shot(s). Track client needs, reviews and deliveries to make sure your discipline hits their targets. Serve as key communication liaison between all parties relevant to your work. Provide updates, priorities, reschedules, and status of all shots at any given moment. Anticipate and communicate issues to to reach solutions in a timely manner. Supervise, delegate to, and train assigned Production Assistant(s). Act as primary point person for organizing dailies/shot reviews throughout the day on behalf of your discipline Supe/Lead. Take notes regarding feedback and decisions made and enter any required information into the Internal Tracking System/communicate to all so as to provide updates to all others impacted. Prioritization and escalation of technical support issues. Perform special projects as needed. Communicates with all parties on the project, from Supervisors to Production leadership and peers, to artists. What We’re Looking For 3 To 7 years work experience in production to include strong working knowledge of post production techniques and terminology. Proficiency in Macs/PCs including Microsoft Word and Excel. Knowledge of UNIX and familiarity with Google Suite is favourable. Must possess very strong organizational and communication skills and be able to handle a variety of tasks in an efficient manner while meeting deadlines. Ability to work collaboratively with people across all levels Attention to detail, follow through and strong communication skills. JoinILM Visit Our Latest News to Learn How Story Drives Everything We Do Step Inside Our World of Stories to Learn More About Us at ILM Discover How We Challenge the Impossible Every Day. Learn More About Our Projects

DEMNavi Mumbai Posted On 22 Jun 2025 End Date 21 Aug 2025 Required Experience 0 - 1 Years Basic Section No. Of Openings 0 Designation Trainee Test Engineer Closing Date 21 Aug 2025 Organisational MainBU Cloud Sub BU DEM ParentCC COGS CostCenter COGS Legal Entity QualityKiosk Technologies Private Limited Legal Entity Location Navi Mumbai Country India Region India State Maharashtra City Navi Mumbai Working Location Ghansoli Client Location NA Skills Skill MONITORING COMMUNICATION Highest Education B.TECH/B.E CERTIFICATION NON MANDATORY Working Language ENGLISH JOB DESCRIPTION JD No. SM-TTE Role Operations Monitor Engineer Position/ Designation Trainee Test Engineer Reporting to Team Lead Position Statement / Purpose: Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience. Key Deliverables (Key Result Areas): Application Monitoring Sanity Check Communication Skills Escalation Process Working Effectively on Timely Alerts Task Management Key Responsibilities (Job Description): Application Monitoring: It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External). Sanity Check: This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities. Effective Communication: Proactive and prompt communication with clients to resolve their queries quickly and accurately. Escalation Process: Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure. Working Effectively timely alert: All the failures captured by automation should be analysed and raised to respective stake holders in timely manner. Task Management: Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking. Key Performance Measures and KPIs: Defects Handling Average Handling Time Timely Escalation to the client No Client Complaints and Internal defects Accuracy and Completeness Effective Communication with internal and external stake holders KPIs – Performance Quick Thinking along with managing multiple tasks Highlight and raise alert in the stipulated time No internal & external compliant defect Monitoring and meeting SLA Correctness of Transaction Adherence of the process defined. Organizational Process Adherence Timely Applying leaves Maintaining office decorum Following code of conduct policy Skills Enablement Refresher Sessions Learning & Development certifications Attending Enhancement Session by learning & development team Attending Learning & development sessions organized by the team Key Decision Pointers (capture any decision-making authority, if any): Analysis of error captured by automation Mandated Certifications in the role: Certification courses related to domain & process Linked Career Roles – Manual test engineer to Automation Engineer Performance engineer Through learning and certifications, Internal Job Rotations available across the organization. Background: Education: Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent Work Experience: 0 to 6 Months Technical Knowledge mobile browser testing (preferred) Knowledge of monitoring Behavioural/Soft Skills Communication skills Ability to prioritize tasks. Punctuality Willingness to work in shifts. Willingness to reskill/upskill