ABOUT FLUTTER ENTERTAINMENT
Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.
Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the 'Pioneers' section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector.
Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.
FLUTTER ENTERTAINMENT INDIA
Our Hyderabad office, located in one of India’s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 780+ employees working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.
We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we’re dedicated to creating a brighter future for our customers, colleagues, and communities.
OVERVIEW OF THE ROLE
Flutter's Corporate Real Estate (CRE) function is dedicated to delivering best-in-class service to the business. Our vision centre’s on continually enhancing our spaces, empowering our people, and optimizing our services through foundational excellence, strategic innovation, and continuous improvement.
Our key strategic goals include fostering an environment where colleagues can excel and significantly enhancing the overall Flutter work experience. To support our ambitious future growth, we are seeking an India Operations Cluster Lead. This critical role will oversee our operational real estate portfolios across India (GUR - BLR & HYD), ensuring continuous improvement of workspaces and delivering exceptional services to the Flutter business. A core objective will be proactively preventing operational disruptions within the CRE workspace function.
The India Operations Cluster Lead, in close collaboration with the Head of CRE (India) and key CRE stakeholders across functions and locations in India, manages daily operations, assimilates crucial information, and enhances site visibility to mitigate knowledge loss throughout our Indian facilities.
KEY RESPONSIBILITES
The successful candidate should bring a robust background of at least 15+ years in corporate real estate, distinguished by significant contributions in asset management, property development, and financial planning. A bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field is preferred.
They must possess a strong track record of effective team leadership, demonstrated ability in executing strategic vision, and consistent achievement of organizational objectives. This pivotal role will be instrumental in driving and enhancing CRE's operational efficiency throughout our Indian facilities.
Furthermore, candidates should possess strong analytical skills, a high level of integrity and professionalism, be proactive and results-oriented, demonstrate the ability to work under pressure and manage multiple priorities, and show a consistent commitment to continuous improvement.
KEY RESPONSIBILITES
- Strategic Facilities Management:
- Strategy Development and Implementation: Collaborate with the Head of CRE (India) and relevant stakeholders to develop and execute a comprehensive Corporate Real Estate (CRE) strategy that aligns with overall business objectives within India.
- Cluster-Wide Standards and Policy Management: Establish and enforce consistent standards, policies, and procedures for all facilities within the India cluster. Ensure compliance with local regulations, safety standards, and company guidelines.
- Space Utilization and Optimization Support: Support strategic initiatives focused on space utilization and optimization. Maximize occupancy efficiency and foster productive work environments across all locations.
- Sustainability Program Leadership: Drive and implement sustainability programs across the India cluster to reduce environmental impact and align with the company's Environmental, Social, and Governance (ESG) goals.
- Operational Excellence:
- Overseeing Day-to-Day Operations: Manage the smooth and efficient operation of all facilities in the cluster and build a partnership with our partners.
- Vendor Management and Procurement: Lead the selection, negotiation, and management of contracts with various India facilities-related vendors, ensuring cost-effectiveness and service quality.
- Budget Management and Control: Develop and manage the annual budget for India cluster, ensuring cost control, accurate forecasting.
- Performance Monitoring and Reporting: Establish key performance indicators (KPIs) to track facility performance, identify areas for improvement, and provide regular reports to Head of CRE and global stakeholders within the CRE world .
- Leadership and Team Management:
- Work around leading a High-Performing Team: Recruit, train, and manage a team of facilities professionals across different locations in India, fostering a collaborative and results-oriented culture.
- Performance Management and Development: Set clear performance expectations, provide regular feedback, and support the professional development of team members.
- Cross-Functional Collaboration: Work closely with other departments (e.g. CRE, IT, HR, Finance, Security, Compliance) to ensure seamless integration of facility services and support overall CRE business needs.
- Communication and Stakeholder Management: Effectively communicate facility-related information to employees and stakeholders, addressing concerns and building strong relationships.
- Compliance and Safety:
- Ensuring Regulatory Compliance: Stay updated on and ensure compliance with all relevant India local laws, regulations related to facilities management in India.
- Environmental Compliance: Ensure adherence to environmental regulations and promote sustainable practices within the facilities across India
- Project Management:
- Support in Facility-Related Projects: Support various facility-related projects, such as office renovations, expansions, relocations, and infrastructure upgrades, ensuring they are completed on time, within budget, and to the required standards.
- Capital Expenditure (CapEx) Management: Manage the planning and execution of capital expenditure projects related to India facilities, ensuring proper justification, budget control, and return on investment.
- Key Focus Areas Specific to India :
- Navigating Diverse Local Regulations: Understanding and complying with varying state-level regulations and requirements related to facilities and safety across India .
- Managing Infrastructure Challenges: Addressing potential challenges related to power supply, water availability, and transportation infrastructure, and implementing robust backup plans.
- Cultural Sensitivity: Leading and managing diverse teams and interacting with vendors and stakeholders with cultural awareness and sensitivity.
- Cost Optimization in a Competitive Market: Continuously seeking opportunities for cost savings and efficiency improvements within the facilities operations.
- Innovation and Process :
- Support in Identifying and implementing innovative facility solutions involves scouting for emerging technologies, piloting and scaling innovative projects, and developing and implementing smart building initiatives.
- Optimizing Workflows through Technology Identify opportunities to streamline and automate facility management processes using digital tools, mobile applications, and AI-powered platforms for tasks like maintenance scheduling, work order management, and space booking
- Utilize data on space occupancy and usage patterns to identify opportunities for optimizing layouts, implementing flexible workspace solutions, and reducing underutilized areas.
- Further develop operating standards, processes, and procedures for site
Operational Excellence:
- Standardizing Processes and Best Practices:
- Developing and Implementing Standard Operating Procedures (SOPs): Create and enforce standardized processes for all core facility operations.
- Benchmarking and Identifying Best Practices: Continuously evaluate the performance of different facilities within the cluster/CRE HUB and against industry benchmarks to identify and implement best practices that drive efficiency and reduce costs.
- Driving Efficiency and Cost Optimization:
- Identifying and Implementing Cost-Saving Initiatives: Proactively analyse facility expenditures and identify opportunities for cost reduction in areas such as energy consumption, water usage, waste management, and vendor contracts.
- Optimizing Resource Allocation: Ensure efficient allocation of personnel, budget, and other resources across the cluster to maximize output and minimize waste.
- Implementing Energy Management Programs: Develop and execute strategies to reduce energy consumption, improve energy efficiency, and potentially explore renewable energy options, contributing to both cost savings and sustainability goals.
- Support during site audits and inspections:
- Produce reports for India Facilities as required by the Head of CRE and wider business, including financial and operational reporting on a regular basis
- Development and implementation of Workspace policies in line with the global workspace group, with the principle of simplification.
- People: The role will be focusing on the human element within the India facilities management function. This involves ensuring the well-being, productivity, development, and positive engagement of the team and the wider employee population who utilize these facilities by Building and Inspiring a High-Performing Team, Mentorship and Coaching
- Stakeholder Engagement and Communication:
- Building Strong Relationships with Internal Stakeholders: Collaborate effectively with HR, IT, Finance, and other departments to understand their needs and ensure services align with their requirements and support their objectives.
- Communicating Information Clearly: Keep employees informed about relevant facility updates, policies, and changes through clear and accessible communication channels.
- Being a Point of Contact and Advocate for Employee Needs: Act as a liaison between employees and the team, advocating for their needs and ensuring their voices are heard.
- Managing Expectations and Building Trust: Communicate transparently about limitations and challenges, managing expectations and building trust with the employee population and working closely with wider CRE functions including Risk & Compliance, Physical Security, and the Leasing Teams.
Finance and Commercial:
The India Operations Cluster Lead role adds a critical layer of responsibility beyond pure operational management. This role would be deeply involved in the financial performance related to the company's workspace portfolio across India.
- Financial Planning, Budgeting, and Forecasting:
- Developing and Managing cluster Budgets : Create, manage, and oversee the annual and budgets for India cluster. This includes operational expenses (OpEx) and capital expenditures (CapEx).
- Financial Forecasting and Analysis: Conduct regular financial forecasting, variance analysis, and reporting on costs, identifying trends, risks, and opportunities for optimization.
- Cost Control and Efficiency Initiatives: Drive initiatives to reduce costs, improve efficiency, and maximize the return on investment for all facilities.
- Financial Reporting and Compliance: Ensure accurate and timely financial reporting related to cluster.
- Commercial Strategy and Value Optimization:
- Chargeback and Cost Allocation Models: Develop and implement appropriate chargeback or cost allocation models across different business units or cost centres within India.
- Capital Expenditure (CapEx) Management:
- Developing and Justifying CapEx Proposals: Lead the development of business cases and financial justifications for capital expenditure projects related to upgrades, expansions, or new developments in India cluster.
TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE
- Success in the India Cluster Lead role will be measured by a comprehensive set of key performance indicators.
- A primary focus will be on achieving Operational Efficiency & Effectiveness, ensuring streamlined processes and optimal resource utilization across the India cluster.
- Financial Performance & Cost Management are critical, with success demonstrated through meeting budgetary targets, optimizing expenditures, and driving profitable growth.
- Furthermore, fostering a positive Employee Experience & Satisfaction is paramount, reflected in high levels of engagement, retention, and talent development within the India team.
- The role's Strategic Contributions & Leadership will be assessed by the successful development and implementation of cluster-specific strategies that align with broader CRE goals, as well as by demonstrating strong leadership qualities.
- Finally, effective Stakeholder Management, encompassing clear communication and a collaborative approach with internal and external partners, will be crucial for achieving overall business objectives and ensuring long-term success for the India cluster which includes Hyderabad Gurgaon Bangalore
BENEFITS WE OFFER
- Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.
- Career growth through Internal Mobility Programs .
- Comprehensive Health Insurance for you and dependents.
- Well-Being Fund and 24/7 Assistance Program for holistic wellness.
- Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
- Free Meals, Cab Allowance , and a Home Office Setup Allowance.
- Employer PF Contribution , gratuity, Personal Accident & Life Insurance.
- Sharesave Plan to purchase discounted company shares.
- Volunteering Leave and Team Events to build connections.
- Recognition through the Kudos Platform and Referral Rewards .
WHY CHOOSE US
Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India
