IT Manager

IT Manager – Digital Transformation & Enterprise Solutions

Organization Overview

Established in 1984 in Kerala, Herbal Isolates (part of Synthite Group) is a trusted global leader in value-added food ingredients. Our organization is a growth-oriented mid-sized enterprise with an annual turnover of approximately ₹150 Crores. We are undertaking a strategic digital transformation involving enterprise application management, automation, AI implementation, and integrated systems that align IT operations with business objectives.

Position Summary

The IT Manager will lead, manage, and support all technology initiatives and maintain business continuity across critical IT systems. This includes overseeing business process automation, ERP/CRM systems, AI integration, user lifecycle support, and infrastructure. The candidate will be a key driver in aligning digital innovation with business needs through stakeholder collaboration, vendor coordination, and sustainable technology deployment.

Key Responsibility Areas

A. Strategic Technology Implementation

1. Material Resource Planning (MRP)

• Implement and manage MRP systems to improve inventory management and procurement planning.
• Ensure integration with operational workflows and accurate forecasting capabilities.

2. Knowledge Repository Development

• Establish a digital knowledge management system with controlled access, versioning, and AI readiness.
• Centralize SOPs, policy documents, product manuals, training sheets, and best practices.

3. Third-Party Software Deployment (Labour, Power, Steam Monitoring)

• Identify, implement, and integrate third-party solutions for utility and workforce analytics.
• Ensure system interoperability with ERP or custom dashboards for reporting.

4. Coordination with SAP Business One Partners

• Lead all SAP B1 activities: configuration, partner liaison, module customization, and post-go-live support.
• Ensure uptime, security, and alignment with evolving business processes.

5. AI Agents & ChatGPT Enterprise Implementation

• Deploy internal AI agents for support, admin requests, and workflow automation.
• Lead adoption of ChatGPT Enterprise as a decision-support tool for executives.
• Ensure secure integration and responsible use practices.

6. Robotic Process Automation (RPA)

• Identify, design, and deploy attended and unattended RPA bots across critical business functions.
• Monitor bot performance and ROI post-deployment across teams.

7. Zoho CRM Implementation and Management

• Implement and customize Zoho CRM for sales, marketing, and service workflows.
• Ensure seamless integration with ERP, email, website, and analytics tools.

8. Bank API Integration

• Develop secure API integrations with financial institutions for real-time transaction visibility, reconciliation, and automation.
• Align with both IT security policies and banking protocols.

B. Operational Support & System Administration

1. Systems & Infrastructure Management

• Maintain day-to-day operations of IT systems including hardware (PCs, printers, servers, switches), software (OS, firewall clients, antivirus), cloud services (AWS, OneDrive), and backups.
• Deploy, configure, and troubleshoot computer systems, networks, VPN connections, and MDM/DLP software.

2. Vendor & ISP Coordination

• Work directly with ISPs (Jio, BSNL, Asianet) to ensure uninterrupted Internet services and adequate bandwidth.
• Liaise with hardware/software service providers to resolve escalated IT issues.

3. User & Helpdesk Support

• Provide Tier 1 and Tier 2 end-user support related to hardware/software/network issues.
• Track, prioritize, and manage open cases for business users.
• Establish productive relationships with users, ensuring high satisfaction through timely support.

4. Preventive Maintenance & Security

• Conduct scheduled maintenance, updates, backups, and audits for all systems and applications.
• Administer domain renewals, MS365 account security (email passwords, admin controls, forwarding rules), and website uptime monitoring.

5. SAP Operations Support

• Provide super user training and facilitate UAT with SAP providers.
• Support users in SAP report/query development as per business requirements.
• Optimize performance across SAP modules used by the organization.
• Deploy necessary SAP patches and upgrades outside business hours to avoid disruption.
• Maintain licensing (SAP & RDP), server passwords, and documentation.

6. Data Management & Testing Support

• Assist with data updates to user-maintained tables for testing or production environments.
• Help develop training manuals and test scenarios. Lead/support user training sessions.
• Provide post-cutover SAP support, monitor performance, and resolve production incidents through ticket tracking.

Required Qualifications and Experience

• Bachelor’s degree in IT, Computer Science or related discipline; professional certifications preferred (e.g., SAP, RPA, PMP, Microsoft, ITIL).
• Minimum 5+ years of professional experience in enterprise IT, system administration, ERP/CRM, and business automation tools.
• Hands-on experience with SAP Business One, Zoho CRM, IT infrastructure management, API integrations, and cloud platforms.
• Fluency in cybersecurity practices, system backups, endpoint protection (DLP/MDM), and VPNs.
• Demonstrated track record in vendor and project management, user training development, and team collaboration.

Personal Attributes

Proactive, with a passion for digital transformation and operational excellence.

Ability to bridge technical and business needs, driving cross-functional collaboration.

High standards of integrity regarding data privacy and security.

Demonstrated ability to handle multiple projects and deadlines in a fast-changing environment.

Reporting Structure

Reports To: Managing Director

Supervises: Functional Analysts, Support Staffs, External Consultants & Service Providers

Key Success Metrics

• 99.9% uptime of IT systems and networks
• On-time delivery and adoption of all new IT solutions and projects
• High end-user satisfaction and support response performance
• Compliance with data security, licensing, and digital infrastructure health
• Demonstrated gains in productivity, insights, and operational efficiency via automation & intelligence tools