IT Manager

Role Purpose

Own, manage, and continuously improve all enterprise business applications (SAP

Business One ERP, Integrated Operations Portal, Integrated Sales App, Keka HRMS,

and future ecommerce platform). Drive endtoend project executionfrom idea, scoping,

planning, build, integration, rollout, stabilization, to measurable results. Lead a small

crossfunctional internal + vendor team to deliver reliable, scalable, and businesscentric

solutions.

Key Responsibilities

1. SAP Business One Ownership

• Act as primary functional + technofunctional authority across all SAP B1 modules

(Financials, Sales, Purchase, Inventory, Production, MRP, Service, Fixed Assets,

Banking, Costing, Approvals, Analytics).

• Lead enhancements, version upgrades, localization, GST compliance, and

performance tuning.

• Maintain master data discipline, authorization matrix, change control, and audit

readiness.

2. Integrations & Application Ecosystem

• Manage and optimize integrations between SAP B1, Operations Portal, Sales

App, Keka HRMS, ecommerce site, and future systems (APIs / Service Layer /

ETL jobs).

• Define and enforce integration standards, error handling, logging, and data

reconciliation processes.

3. ECommerce & Digital Enablement

• Support/drive ecommerce platform roadmap (product master sync, pricing, stock

visibility, order capture, customer selfservice).

• Ensure seamless order-to-cash and fulfillment flow into SAP.

4. Project & Delivery Management

• Convert business needs into clear BRDs / user stories, scope, timelines, resource

plans, and risk logs.

• Use project management tools (e.g., ClickUp / Jira / MS Project) to maintain plan,

milestones, dependencies, and status dashboards.

• Run standups, reviews, UAT cycles, golive checklists, and postimplementation

reviews.

5. Continuous Improvement & Automation

• Identify process gaps, manual work, data integrity issues; propose and implement

automation (workflows, alerts, dashboards, RPA / scripts, reporting).

• Build KPI/BI requirement handover documents for analytics team.

6. Team Leadership & Stakeholder Management

• Lead, coach, and upskill internal application / support team.

• Coordinate with Finance, Operations, Sales, HR, Production, Logistics, and

Management for priorities and adoption.

• Maintain clear communication, escalation, and expectation management.

7. Vendor & Partner Management

• Evaluate, onboard, and govern external implementation / support partners.

• Ensure SLAs for incident response, enhancements, and uptime are met.

• Control scope creep and cost; negotiate change requests.

8. Governance, Security & Compliance

• Enforce role-based access, SoD (Segregation of Duties), backup & recovery

routines, patching, and performance monitoring.

• Support statutory / internal audits (GST, inventory, financial controls).

• Oversee documentation: configuration registers, interface maps, SOPs, user

manuals, training material.

9. Incident, Problem & Change Management

• Establish triage process, root cause analysis, preventive actions, and release

calendar.

• Maintain application health dashboard (uptime, backlog aging, defect density).

10. Reporting & Metrics

• Publish weekly / monthly dashboards on project progress, enhancement pipeline,

SLA adherence, user adoption, integration success rates.

• Track ROI of key initiatives (cycle time reduction, error reduction, productivity

gains).

Required Qualifications & Experience

• Bachelors degree in IT / Computer Science / Engineering (Masters preferred).

• 8–10+ years handson experience with SAP Business One (functional or

technofunctional) covering multiple modules and real project lifecycles.

• Proven record of endtoend project delivery (scoping to benefits realization).

• Strong integration experience (SAP B1 Service Layer / APIs / JSON / REST,

middleware, ETL, or similar).

• Exposure to HRMS (e.g., Keka) and mobile / web application integration.

• Working knowledge of ecommerce workflowsRole & responsibilities

Ability to read & guide on SQL queries (HANA / MS SQL), data validation, and

performance basics.

• Practical understanding of GST, Indian statutory needs, approval workflows, and

audit trails.

• Experience with project management & collaboration tools (ClickUp / Jira /

Confluence / MS Project / Teams).

Technical Skill Set (Must Have)

• SAP B1 Core Modules & Configuration

• SAP B1 Service Layer / DI APIs / Integration concepts

• SQL (queries, joins, basic optimization), Data Mapping & Reconciliation

• Authorization, UDFs, Queries, Layouts / Print templates

• Change & Release Management, Documentation discipline

Technical Skill Set (Good to Have)

• Basics of Python / Power Automate / RPA for automation

• BI / Dashboard exposure (Metabase / Power BI / Crystal Reports)

• Ecommerce platform (Magento / Shopify / custom) integration experience

• Basic understanding of Azure / onprem hybrid environments

• Knowledge of HRMS data structures (attendance, payroll, org structure)

Core Soft Skills

• Strong communication (simplify technical topics for business users)

• Structured problem solving & root cause analysis

• Stakeholder alignment & expectation management

• Planning, prioritization, and risk management

• Team mentoring, delegation, and performance tracking

• High ownership mentality and bias for outcomes

Preferred candidate profile