7350 Jobs in Kochi

Sales Activities Conduct open market and field sales Acquire Saving/Current accounts through various activities Engage in cold calling and follow-up with references Work on geographical areas to meet sales targets Customer Relationship Management Build and maintain relationships with existing customers Cross-sell financial products to existing customers Understand customer needs and provide suitable solutions Track and resolve customer queries and complaints Target Achievement Achieve sales targets for accounts and cross-selling Monitor and report on sales performance Implement strategies to enhance customer value Coordinate with internal teams to facilitate product awareness

Position: Assistant Manager HR Key Responsibilities: Payroll Management Statutory Compliance: Recruitment and Onboarding Incentive Processing HR Operations Support Assisting HR Head Desired Candidate Profile: Bachelors or Masters degree in HR Health insurance Annual bonus Provident fund

Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in Malayalam Candidate should be comfortable working from office 6days - Mumbai - Infinity Tower Mindspace, 1-B, Zakeria Rd, behind Lakozy Toyota showroom, Malad, Rajan Pada, Ekta Nagar, Malad West, Mumbai, Maharashtra 400064, IndiaRole & responsibilities.

Role & responsibilities Appoint and manage new dealers who can sell Truecoats paint products like Epoxy coatings, Roof Tile Coat, Floor Coatings, Water proofing Coating , Water-Based Enamel etc. Focus on outlets such as: Iron and steel shops Roofing and tile dealers Waterproofing and construction chemical stores New paint shops not already selling Truecoat Preferred candidate profile Achieve monthly sales & collection targets from assigned districts. Appoint new dealers in specialty outlets and ensure consistent billing. Visit 1012 outlets daily across districts and maintain reporting discipline. Generate secondary sales through painter interactions , contractor follow-ups , and site leads . Provide basic after-sales support to customers through dealers. Maintain relationships with bulk buyers , fabricators, and applicators.

We're looking for experts in any one of the following: Core Java Support Engineer Dot Net(MVC, C#, ASP .NET) Support Engineer Mainframe Support Engineer Java Spring Boot Micro Services Support Engineer TIBCO Developer / Support .Net Core ReactJs

JOB DESCRIPTION 1. To work as DGCA Coordinator. 2. Supervision of Training records upkeep 3. Follow up on progress of Licence, Medical, TR/OMD updation 4. Preparation for MBI by DGCA annually 5. Liaison with Flight Operations for Training requirements 6. Detailed scope of work as per DGCA CAR. 7. A strong understanding of aviation principles, regulations, and procedures is essential. 8. Candidates should have knowledge of various areas of aviation including aircraft systems, regulations, and emergency procedures. 9. Fully proficient for ensuring safety in the field. 10. Previous experience of the airline is preferred, however candidates from aviation training organizations also can apply. Please email to careers@alhindair.com, solomon@alhindair.com

Role & responsibilities - Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. - Ensures high levels of customer service orientation and application of bank policy. - Cross sells existing bank products to customers. - Informs customers of new products or product enhancements to further expand the banking relationship. - Plans and conducts special sales initiatives and events for prospective and existing clients. - Coordinates with other group companies to provide seamless access to other products. - Maintains complete relationship record for assigned customer accounts. - Tracks customer complaints/queries and turnaround times for customer satisfaction Fresher who is interested in Field sales can apply.

Manager HR @ Kochi masters degree (MBA/MSW/MLS) 8yrs+ | up to 10LPA should be at AM level or above must know: malayalam hindi english Call ASHUTOSH @ 93731 07892 Urgent Hiring, APPLY NOW!

Overall 5+ years of experience working on Magento / Adobe Commerce Cloud • Deep Knowledge in Magento 2 + • Able to build custom reusable modules from scratch. Deep understanding of Magento 2 architecture and best practices.

What You'll Do Develop well-designed and scalable applications Deliver medium complex modules on time meeting functional, quality and performance requirements Ability to understand and research unfamiliar code base Comfortable handling ambiguous or undefined problems and the ability to think abstractly Software development in one or more programming languages such as C# .Net, HTML5/CSS/JavaScript, Angular Develop features on time, meeting functional, quality and performance requirements Work effectively in an Agile environment following and practicing Scrum processes Maintain high-quality standards on all deliverables Propose innovative solutions to address business problems Continually upgrade technical and product know-how Adept at working with minimal guidance Experience You'll Bring Bachelor's degree in Computer Science or any STEM-related programs 3-5 years of professional software development experience with knowledge in both frontend and backend technologies Good understanding of Data Structures, Algorithms, OOPS and Database concepts Good communication and problem-solving skills Pride in ownership and passion for innovation Experience or strong interest in agile methods such as Scrum/XP, Business Driven Development, and Continuous Deliver SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers . SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

Checkers - Job Description Junior Checker - 2 to 4 years relevant work experience Checker - 5 to 8 years relevant work experience Senior Checker - 9 to 12 years relevant work experience Quality & Solution Mindset Skilled in Tekla Software Capable of handling AISC Codes Good Checking experience in Main Steel & Misc structures Vast Exposure in Commercial Projects Ability to read and understand requirements from Architectural Drawings Proficient in studying & working from input drawings (Structural & Architectural) & client specification Modelers - Job Description Junior Modeler - 5 to 6 years relevant work experience Modeler - 6 to 8 years of relevant work experience Senior Modeler - 9 to 12 years relevant work experience Speed & Accuracy in work Proficiency in AISC Codes (US Standards) Ability to read and understand Structural/Architectural Drawing Proficiency in Tekla System and Custom Components Competent in 3D Modelling, erection drawing and detail drawing (Assembly and Single Part) Proficiency in numbering and number related solutions Detailers - Job Description Junior Detailer - 1 to 3 years relevant work experience Detailer - 4 to 5 years relevant work experience Senior Detailer - 5 to 6 years relevant work experience To detail all shop & erection drawings Expertise in Tekla & AISC Standards Active & Communicative

Role & responsibilities 1. Recruitment and Hiring: Developing and implementing recruitment strategies. Sourcing, screening, and interviewing candidates. Conducting background checks and reference checks. Extending job offers and managing the onboarding process. 2. Training and Development: Identifying training needs and developing training programs. Providing guidance and support to employees for professional development. Evaluating the effectiveness of training programs. 3. Compensation and Benefits: Administering employee benefits programs, including health insurance, retirement plans, and other perks. Ensuring that compensation structures are competitive and aligned with industry standards. Managing payroll and ensuring accurate and timely payments. 4. Performance Management: Establishing performance expectations and metrics. Providing regular feedback and conducting performance reviews. Addressing performance issues and developing performance improvement plans. 5. Employee Relations: Serving as a point of contact for employee inquiries and concerns. Mediating disputes and resolving conflicts. Ensuring a positive and respectful work environment. 6. Compliance: Ensuring compliance with all applicable employment laws and regulations. Maintaining accurate employee records and documentation. Representing the organization in legal matters related to employment. 7. Strategic HR Planning: Developing and implementing HR strategies aligned with overall business objectives. Forecasting future workforce needs and planning for talent acquisition. Contributing to organizational design and succession planning. 8. Maintaining Company Culture: Promoting a positive and inclusive workplace culture. Encouraging employee engagement and morale. Implementing initiatives to foster a sense of belonging and teamwork. Preferred candidate profile

Job Summary for Key Accounts Manager position: Location: Cochin (Kochi) We are seeking a dynamic and results-driven Key Account Manager to spearhead sales efforts for our cutting-edge CPaaS, Conferencing, Voice Drop, SMS, WhatsApp, and Contact Center solutions. This is an excellent opportunity for a motivated professional with a proven track record in solution sales to join a fast-growing organization. The role requires a strong hunter mentality, client relationship management expertise, and a passion for driving revenue growth in a highly competitive market. If you are looking for a challenging role with long-term career growth opportunities, we encourage you to apply. Key Responsibilities: Sales Strategy & Execution: Develop and execute sales strategies to achieve and exceed revenue targets for CPaaS and related solutions. Lead Generation: Identify and nurture leads through networking, referrals, digital platforms, and direct prospecting. Client Needs Analysis: Conduct detailed client consultations to provide tailored solutions that meet their unique requirements. Pipeline Management: Build and manage a robust sales pipeline, ensuring consistent deal closures and revenue growth. Solution Delivery: Collaborate with internal teams to ensure successful implementation and client satisfaction post-sales. Relationship Management: Build strong, lasting relationships with clients to drive repeat business, upselling, and cross-selling opportunities. Market Analysis: Stay updated on industry trends, market dynamics, and competitor activities to refine sales strategies. Reporting: Prepare and present sales reports, forecasts, and insights to senior management. Collaboration: Work closely with Marketing, Operations, and Customer Support teams to design and deliver seamless client experiences. Experience: Minimum 35 years of experience in solution sales, with a focus on CPaaS, conferencing, or contact center solutions. Technical Knowledge: Familiarity with CPaaS technologies and cloud communication tools is a significant advantage. Communication: Exceptional verbal and written communication skills in English and Hindi (additional proficiency in Local language i.e. Marathi, Gujarati, Kannada, or Malayalam is a plus based on region). Tools & Technology: Proficiency in MS Office and experience using CRM systems; knowledge of AI tools for lead tracking and data analysis is a bonus. Sales Acumen: Proven success in lead generation, account management, and closing high-value deals. Client Focus: Strong empathy and relationship-building skills to understand and address client needs effectively. Organization: Excellent organizational and time management skills to handle multiple priorities efficiently. Preferred Soft Skills: Self-motivated and goal-oriented with a hunter mindset. Empathy and adaptability to build meaningful client relationships. Strategic thinker with problem-solving capabilities.

Role & responsibilities We are seeking a dedicated and dynamic Sales Specialist to join on a full-time basis. The Sales Specialist will be pivotal in driving product sales, engaging with healthcare professionals, and showcasing our products' value. This role demands good communication skills, the ability to deliver effective product demonstrations, and a strong commitment to customer service. The Sales Specialist will also be responsible for executing sales strategies, managing day-to-day sales activities, and contributing to the overall growth and success of the company. Qualifications A bachelors degree in Life Sciences, Biomedical Engineering, Business Administration, or a related field. A Master’s degree or MBA is often preferred. 2-5 years of experience in sales, preferably in the medical device, healthcare, or pharmaceutical industries. Proven track record of achieving sales targets. Excellent sales and negotiation skills, with the ability to build and maintain relationships with healthcare professionals. Strong verbal and written communication skills, with the ability to deliver compelling presentations and product demonstrations to healthcare professionals. Flexibility and willingness to travel extensively within the assigned territory to meet with clients, attend conferences, and participate in product demonstrations.

Greetings!! We are looking for Territory business managers The TBM is responsible for promoting and selling the pharmaceutical products of the company to healthcare professionals such as doctors, pharmacists, and hospitals. The TBM works to increase product awareness, answer queries, and provide guidance on usage while meeting sales targets in the assigned territory. Experience: 1. 2+ years Experience in Cardio Diabetic in applied territory . Interested candidates kindly revert me with an updated profile ASAP Regards Dhanya

Job Title : Senior Style Associate Department : Retail Stores Reports To : Store Manager Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability. Key Responsibilities : Customer Focus Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions. Address issues professionally and ensure customer needs are met. Gather customer feedback to improve products and services while addressing any concerns promptly. Sales Mastery Responsible for achieving store sales targets. Drive solution-based sales by understanding customer needs and offering relevant products and services. Focus on selling higher-value products to increase the average transaction value. Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets. Demonstrate negotiation and objection-handling to convert prospects into loyal customers. Flexibility and Change Management Adapt to changing customer needs and share product and customer insight with the team. Demonstrate problem-solving skills to address challenges and manage resistance effectively. Show learning agility by quickly adopting new processes or strategies to improve sales and service. Decision-Making Utilize analytical thinking to make sound operational decisions. Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning. Store Operations Excellence Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies. Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover. Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency. Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks. Leadership Excellence Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions. Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team. Assist in training and mentoring new and existing team members to improve their understanding of products and services. Candidate Requirement : Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail. Must be above 20 years of age and below 35 years of age. Basic computer skills and microsoft office Proven track record of exceeding sales targets consistently Experience in providing exceptional customer service and building strong customer relationships Experience in mentoring team members Experience in handling cash transactions and inventory management Proficient in POS systems and other relevant retail technologies Knowledge of visual merchandising principles Positive and enthusiastic attitude Excellent presentation and grooming standards Flexibility and adaptability to work varied shifts

Raksha Technologies is 25 years young, Pure Play Cyber Security System Integrator with its HQ in Chennai, with PAN India operations for Sales and Services. Focusing on Information Security Space, we have emerged as a pioneer in providing specialized end-to-end Quality Solutions to customers across India Products, Service, Training and Consultancy. Raksha Technologies, Great Place to Work (2024-25), ISO 9001: 2015 & 27001: 2022 Certified organization, with an Employee First-One Team culture approach, is a joyous place to work for 100+colleagues with high employee retention rate. We have been recognized by key vendors and Trade Magazines in the IT Industry with 80+Awards. We are what we repeatedly do...For making a difference, Raksha welcomes you. We are looking for an enthusiastic BigFix Administrator who can individually manage the Configuration, Patch Management and System Administration activities. Job Title : BigFix Administrator Experience : 2+years Location : Kerala (Kochi), Bengaluru (JP Nagar) Job Type : Full Time Key Responsibilities: Perform Patch management tasks include maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures. Able to support multiple networks. Ensure necessary administration tasks are completed, direct others as necessary. Should be proficient in Networking & Client Server architecture. Develop and document technical processes and procedures as needed. Should be proficient in Windows & Linux OS support. Should have good troubleshooting skills for Windows OS issues. Should be proficient in Linux OS support. Should have good troubleshooting skills. Experience with Linux YUM patching and Linux OS administration is preferred. Experience on scripting (Bash, KSH) preferred. Experience with SCCM and Windows OS administration is preferred (good to have) Test new releases of patches to ensure compatibility and minimize user impact. Experience on any scripting for Windows (PowerShell, VBScript, batch scripting) preferred. Experience working as BigFix operator. Knowledge of BigFix console and basic administration. Hands on Experience with BigFix patching support in Windows Experience on different BigFix modules like Inventory, BigFix Compliance a big plus. Technical Experience: Should have 2+years experience in strong proficiency in Patch Management. Preferred to have a good understanding of BigFix relay servers Good to have a well understanding of Servers downtime, scheduled Jobs in BigFix Experience with replication configuration with Active Directory and BigFix Nice to have exposure in creating Power-Shell based scripts and executing through actionable scripts in BigFix Fixlet creation in BigFix, Multi package execution using BigFix Experience in developing Relevance queries & Action script in BigFix preferred Excellent troubleshooting skills for resolving BigFix client issues. Professional Attributes: Good verbal and written communication skills to connect with customers at varying levels of the organization Ability to operate independently and make decisions with little direct supervision. Key Skills: Patch Management, Basic Networking Concepts, Application Deployment, Software Distribution, System Administration, HCL BigFix, Linux Server, Windows Server, OS Upgradation, Active Directory, Scripting and Endpoint Security, Client Server model Role & responsibilities.

Position: Preschool Teacher/Supermaam Timing: 9:00 AM to 2:30 PM(Monday-Friday)/10 AM to 4 PM(Saturday) Working Days : Monday to Saturday (5.5 Days) Website: www.footprintseducation.in Qualification : Graduation/Post Graduation/ NTT or any teacher training course with Experience in any pre-school for more than 3 years. Job Location: House No-64/2394 & 64/2395, Old Kaloor, Kathrikadavu Road, Kochi , Kochi - 682017 ' Roles and Responsibilities: Ensure that a safe and secure learning environment is provided to the kids. Develop and maintain a constructive and ongoing rapport with children and parents. Ensure that a variety of materials and resources is provided to the kids to explore, manipulate and use, both in learning activities and in imaginative play Attend to children's basic needs. Enforce all administration policies and rules. Implementing curriculum and given planner with guided activities Enforce policies, take daily observation/anecdotes, plan for each activity. Responsible for childs development and growth in various aspects Ensure that the parents concern is being addressed without affecting relationships. with them. Collaborate with other teachers and administrators in the development, evaluation, and revision of high scope programs. Store, maintain, enhance the inventory and educational materials of the classroom. Adapt teaching methods and instructional materials to meet childs various needs. and interests Participates in all the trainings. Must have Pan card and Aadhar card. Ensure that children are in complete supervision during Nap Time, Arrival time, dispersal, Mealtime, Washroom. Skills and Specification: Graduate/ NTT or any teacher training course with Experience in any pre-school for more than 3 year or more. Age should be 20 or above. English fluency: Reading-She can read and understand planner. Writing-Can write Anecdotes, Care call and COR. Speaking-Can talk to Parents and Children. Website: www.footprintseducation.in

Role- Oracle Cloud HCM Techno-Functional Consultant Location-Bangalore & Kochi Work Mode- Hybrid Modules- Compensation/Benefits/Talent Management Preferred candidate profile We are looking for an experienced Oracle HCM Cloud Techno-Functional Consultant Modules-Compensation/Benefits/Talent Management (mandatory any 1) Key Responsibilities: Assist in formulating system strategy and gathering business requirements for Oracle Compensation/Benefits/Talent Management. Lead fit-gap analysis, defining both current ("as-is") and future ("to-be") business processes. Cultivate and maintain business and vendor relationships with diverse stakeholders. Anticipate client/project needs and develop alternative solutions. Required Skills & Qualifications: Reports OTBI & BI Publisher US client consulting experience. Oracle Cloud Certified Implementation Professional. Interested candidates can mail jasleen@hiresquad.in or call 8766331528

The Talent Acquisition Executive is responsible for managing the talent acquisition function of the organization. They will develop and implement strategies to attract, source, and hire top talent that aligns with the company's goals and values. They will oversee the recruitment process, collaborate with hiring managers, build strong relationships with external partners, and continuously improve recruitment practices to ensure the organization has a competitive edge in acquiring and retaining the best talent. Key Responsibilities Design and execute talent acquisition strategies aligned with organizational goals and workforce needs. Lead end-to-end recruitment processes including sourcing, screening, interviewing, and selection. Collaborate with hiring managers to define role requirements and create accurate job descriptions. Implement diverse sourcing strategies through job boards, social media, referrals, and professional networks. Strengthen employer branding and ensure a positive candidate experience throughout the hiring journey. Monitor recruitment metrics and use data-driven insights to continuously improve hiring effectiveness. Requirements: 2 - 4 years of hands-on experience in the Talent Acquisition domain. Prior experience in roles such as Talent Acquisition Executive or equivalent. Proven track record in bulk hiring/lateral hiring/tech trainer hiring, or campus recruitment. Experience managing end-to-end recruitment processes. Familiarity with applicant tracking systems (ATS) and HR software. Strong knowledge of employment laws and hiring regulations. Ability to work in a fast-paced, dynamic environment with shifting priorities. Skills: Must-Have In-depth understanding of talent acquisition tools, strategies, and best practices. Strong interpersonal and communication skills. Proven ability to build effective relationships with internal stakeholders and external partners. Analytical thinking with the ability to make data-driven hiring decisions. Team leadership and management capabilities. Proven headhunting ability to identify and engage high-potential candidates through proactive outreach and networking strategies Good-to-Have Experience with employer branding initiatives. Ability to improve and optimize the candidate experience. Knowledge of industry-specific talent trends. Experience working in a high-growth or startup environment. Job Overview Work Location: Hyderabad ( On-site ) Working Days: 6 days Work Timing: 10 Am - 7 Pm

Bachelor’s or master’s degree in architecture from a recognized institution. 7–12 years of professional experience in architecture, with a strong focus on design leadership. Preference for candidates with experience in GCC/ International projects Required Candidate profile Proficiency in design tools such as SketchUp/Rhino, AutoCAD, Adobe Creative Suite, and rendering tools like Enscape. Knowledge in Revit and Grasshopper is a plus.

Experience:15–18 yrs in architecture,with proven leadership in design and project delivery A bachelor's degree in architecture. At least 15 years of experience in a similar role In-depth knowledge of project management methodologies and tools. Required Candidate profile Extensive experience in project management within the architecture and design industry, managing large-scale projects.

Product Promotion and Sales Building and Maintaining Relationships Providing Product Information and Support Maintaining Records and Reporting Territory Management:

5+years of experience in backend development using Python, with mandatory skills of Python scripting, Pydatic, AIOHTTP, MSSQL, Liquibase, Redis, Kafka, React JS, Docker & Microservices. Required Candidate profile Expertise in AWS (EC2, EKS, S3, RDS, Lambda, API Gateway, IAM etc.). Experience with ORMs like SQL Alchemy or Django ORM, Apache Kafka & Amazon Cognito. Solid experience in REST API development.

Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Technical Lead to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. We are looking for a highly skilled Technical Lead Tools and Automation with hands-on experience in implementing and managing ZOHO tools, DevSecOps, and Observability Solutions within a banking environment. The ideal candidate will bring deep technical expertise, banking industry experience, and a strong focus on automation, service management, performance monitoring, and DevOps practices Role & responsibilities Lead the design, implementation, and administration of ZOHO tools (primarily ZOHO Desk, ZOHO Analytics, and ZOHO FSM) for ITSM and APM processes. Manage the end-to-end lifecycle of automation projects, from requirements gathering to rollout and support. Collaborate with cross-functional teams (IT Infrastructure, DevOps, Compliance, Risk) to develop automation for incident management, problem management, change requests, and asset tracking. Monitor and analyze application performance using ZOHOs APM capabilities, Observability Solution; define SLAs and thresholds. Lead the implementation of observability solutions across infrastructure, application, and network layers to improve monitoring, alerting, and root cause analysis. Support and drive DevSecOps practices including CI/CD pipeline for automated deployments. Drive integration of these tools with existing banking systems (e.g., Core Banking, CRM, IAM). Define and implement automation scripts/workflows to reduce manual effort in recurring IT operations. Create dashboards and reports for IT service delivery and performance metrics using ZOHO Analytics. Mentor junior engineers and serve as a technical escalation point for tools and automation issues. Ensure compliance with banking regulatory requirements in all automation and observability initiatives. Work closely with InfoSec teams to implement role-based access and data protection policies across all these tools and related systems. Preferred candidate profile Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 8+ years of IT experience with 3+ years in a technical leadership role. Proven expertise in ZOHO tools – especially ZOHO Desk, Creator, FSM, and Analytics. Strong background in IT Service Management (ITSM) frameworks (ITIL v3/v4 preferred). Experience implementing or managing APM solutions and performance tuning dashboards. Hands-on experience with observability tools such as ELK, Prometheus, Grafana, or OpenTelemetry. Familiarity with DevOps principles and tools. Hands-on scripting knowledge (e.g., JavaScript, Deluge, Python). Good knowledge of REST APIs, system integration, and automation workflows. Prior experience in banking or financial services domain is preferred. Familiarity with compliance frameworks like PCI-DSS, SOX, or RBI Guidelines is a plus. Excellent communication, stakeholder management, and documentation skills. Automation tools and frameworks: Knowledge of tools like Selenium, Jenkins, Ansible, Terraform, or others (Preferred) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Foundation or Practitioner Certification. ZOHO Certified Developer or Administrator (Preferred)