Summary
Position Summary
ServiceNow SAM/HAM – Senior Consultant - Lead Solution Advisor
Deloitte’s Cyber Risk Services
help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise.Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms.
Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting.
Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license.
Work you will do
As a Senior Consultant, the key job responsibilities will be to:
- Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations.
- Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services.
- Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models.
- Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success.
- Deliver ServiceNow training and provide support to teams on complex system configurations.
- Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments.
- Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities.
- Possess the skills and knowledge necessary to support sales activities within the domain of expertise.
The Team
Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you.Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow HAM & SAM. The Senior Solution/Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions.We are looking a ServiceNow HAM/SAM Developer to design, automate, and optimize hardware asset management processes. The role demands expertise in HAM/SAM configuration, workflow automation, integration, and custom development within ServiceNow.
Key Responsibilities for HAM Developer:
- Configure and maintain HAM modules, asset classes, models, and locations.
- Integrate HAM with CMDB, Discovery tools (e.g., ServiceNow Discovery, SCCM), and procurement systems.
- Develop and automate workflows and catalog items using Flow Designer.
- Write and troubleshoot business rules, client scripts, and custom modules.
- Ensure accurate asset tracking and inventory management across all lifecycle stages.
- Enforce asset receiving, tagging, and recording policies.
- Conduct inventory audits and manage stockrooms and depots.
- Enable RFID/barcode integration and automated validation.
- Design dashboards and reports for asset lifecycle, compliance, and utilization.
- Optimize HAM processes for cost, utilization, and compliance.
Key Responsibilities for SAM Developer:
- Implement and configure ServiceNow SAM Pro for software asset and license management.
- Normalize discovered software using Content Library and publisher packs.
- Integrate with Discovery tools and SCCM to collect usage and installation data.
- Manage software models, entitlements, and license metrics.
- Map licenses to contracts and entitlements for major vendors (e.g., Microsoft, Oracle, Adobe).
- Track software consumption and compliance; automate software reclamation.
- Perform gap analysis between installations and entitlements.
- Develop license compliance and audit-ready reports.
- Manage true-up processes and vendor audits with Procurement and Legal.
- Maintain data integrity across software catalog, CMDB, and entitlements.
- Build workflows for software requests, approvals, provisioning, and de-provisioning.
- Analyze usage patterns and recommend optimization opportunities.
- Integrate SAM with contract and vendor management modules.
- Define and enforce policies to ensure software compliance.
- Preferred key skills required:
- 5-7 years of experience
- Good knowledge of operating systems, servers, hardware environment, software licensing, etc., preferred
- ServiceNow certifications such as CSA, CIS-ITAM, HAM/SAM Specialist preferred.
- Hands on experience of HAM/SAM, CMDB, Discovery integrations, and inventory management.
- Proficiency in Flow Designer, catalog development, scripting, and troubleshooting in ServiceNow.
- Knowledge around software licensing for vendors
- Usage of SAM tools like SCCM, Flexera, and SNOW recommended
- Ability to prioritize tasks, work on multiple assignments, and manage ambiguity
- Ability to work both independently and as part of a team with professionals at all levels
- Good communications and interpersonal skills
- Strong analytical skills and ability to think out of the box
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 307668
