CSR - Executive

Job Description

Job Description FYERS is a fast-growing, award-winning trading and investment platform designed for active traders and investors. We are a bootstrapped company led by our founders who are extremely passionate about creating best-in-class value to our diverse customers, employees, and communities. With over 800,000 customers and recognized as the ET Best Bootstrapped Startup of the Year 2023. Why Join Us? Be part of purpose-driven initiatives that create real change. Learn and grow under the mentorship of experienced leaders. Work in a dynamic and inclusive environment that values innovation and empathy. Requirements We are looking for a passionate and driven individual to join our team as a CSR Executive. In this role, you will work closely with the HR Head to plan, coordinate, and implement CSR initiatives that align with our organizational values and make a meaningful impact on society. This is an exciting opportunity for a fresher who is eager to start their career in social impact and sustainability. Key Responsibilities Assist in designing and executing CSR programs and campaigns in line with company goals. Support in planning and implementing community outreach, sustainability, and education initiatives. Coordinate with internal teams, NGOs, and external stakeholders for effective program delivery. Track and maintain records of CSR activities and prepare reports for internal and external communication. Support volunteer engagement and employee participation in CSR events. Help in creating content for CSR updates, reports, newsletters, and social media. Assist with audits, impact assessments, and documentation of CSR outcomes. Desired Skills And Attributes Passion for social impact and community development. Excellent communication and coordination skills. Ability to manage multiple tasks and meet deadlines. Basic understanding of CSR concepts and sustainability Proficiency in MS Office (Word, Excel, PowerPoint). A collaborative mindset with a proactive approach and highest level of work ethic & integrity. Educational Qualifications Bachelor’s degree in Social Work, Business Administration, Humanities, or related fields. Benefits Imagine joining a team where your well-being is paramount, offering you full access to fitness facilities, virtual medical consultations, and flexible leave options. Enjoy the peace of mind with top-tier group medical coverage, robust personal accident protection, and extensive term life insurance for you and your family. Celebrate your successes with individual and team awards in a culture that values trust and openness, ensuring your achievements are always recognized. Elevate your career with our clear advancement pathways, internal mobility options, and leadership development programs. Thrive in an environment that not only supports your professional growth but also prioritizes your overall wellness and happiness. Talent Acquisition Team We are Great Place to Work ® Certified ™ Recognized by Great Place to Work ® India Requirements Role Overview: The CRM / CLM lead will spearhead customer relationship and lifecycle management strategies to drive customer acquisition, engagement, retention, and profitability. This role will involve the design, implementation, and optimization of systems and processes to enhance customer experience and maximize customer lifetime value (CLV). Key Responsibilities: Strategy Development and Execution Develop and implement comprehensive CRM and CLM strategies aligned with the organization’s business goals. Lead initiatives to optimize customer segmentation, targeting, and engagement across various channels. Analyze customer journeys to identify pain points and areas for improvement in client interactions. Technology and Systems Oversee the selection, deployment, and management of CRM plaƞorms and tools. Collaborate with IT and Data Analytics teams to integrate CRM systems with other plaƞorms for seamless customer data management. Ensure data accuracy and integrity across CRM systems while maintaining compliance with data protection regulations. Customer Engagement and Retention Design and implement personalized campaigns to improve customer satisfaction, loyalty, and retention. Monitor customer behavior and develop strategies for proactive engagement to prevent churn. Foster a culture of customer obsession across the organization. Performance Analysis and Reporting Set KPIs and performance metrics for CRM and CLM initiatives. Analyze data to measure the effectiveness of customer lifecycle strategies and provide actionable insights. Prepare detailed reports and present findings to senior management. Key Requirements: Education: Bachelor's degree in Business Administration, Marketing, Finance, or a related field. A Master’s degree is preferred. Experience: 7–10 years of experience in CRM, CLM, or related roles within the financial services or stockbroking industry. Strong knowledge of customer relationship management plaƞorms (e.g., Clever Tap , Zoho, HubSpot) and data analytics tools. Proven ability to design and implement data-driven customer lifecycle strategies. Deep understanding of stockbroking or financial services industry dynamics, regulations, and customer behavior Core Competencies Customer-Centric Mindset: Demonstrated ability to place customers at the core of all decisions. Analytical Thinking: Strong problem-solving and data interpretation skills. Communication: Exceptional written and verbal communication skills. Leadership: Experience leading cross-functional teams and driving organizational change. Tech Savviness: Proficiency in leveraging technology for customer engagement and lifecycle management. If you are passionate, creative and would like to grow with us in this journey, then please apply with your latest profile which will help us review fitment and connect. Show more Show less