At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Role Overview
The
Java Support Analyst
is responsible for
maintaining, troubleshooting, and optimizing enterprise Java applications
. This role involves
incident resolution, performance tuning, API troubleshooting, database optimization, and CI/CD deployment support
. The analyst will work in an
Agile, DevOps-driven environment
and support
legacy modernization, application enhancements, stabilization, and performance improvements
for mission-critical applications in
Freight, Rail, and Logistics
industries.
Required Technical Skills
🔹
Java, Spring Boot, Hibernate, JPA, REST APIs, Microservices
🔹
Database performance tuning (Oracle, MySQL, PostgreSQL, SQL Server, MongoDB)
🔹
CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps)
🔹
Cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes)
🔹
Monitoring tools (Splunk, ELK, Dynatrace, AppDynamics, New Relic)
🔹
Security frameworks (OAuth, JWT, SAML, SSL/TLS, LDAP, Active Directory)
Key Responsibilities
1️
⃣ Incident & Problem Management
✅ Provide
Level 2/3 support
for Java applications, resolving production issues, API failures, and backend errors.✅ Diagnose and troubleshoot
Java-based application crashes, memory leaks, and performance bottlenecks
.✅ Analyze logs using
Splunk, ELK Stack, Dynatrace, AppDynamics, or New Relic
.✅ Work with
ITIL-based Incident, Problem, and Change Management
processes.✅ Perform
root cause analysis (RCA)
for recurring production issues and implement permanent fixes.
2️
⃣ Java Application Debugging & Optimization
✅ Debug and analyze
Java applications built on Spring Boot, Hibernate, and Microservices
.✅ Fix issues related to
RESTful APIs, SOAP web services, JSON/XML parsing, and data serialization
.✅ Optimize
Garbage Collection (GC), CPU, and memory utilization
for Java applications.✅ Work with
Java profiling tools (JVisualVM, YourKit, JProfiler)
to identify slow processes.✅ Assist developers in resolving
code-level defects and SQL performance issues
.
3️
⃣ API & Integration Support
✅ Troubleshoot
REST APIs, SOAP services, and microservices connectivity issues
.✅ Monitor and debug
API Gateway traffic (Kong, Apigee, AWS API Gateway, or Azure API Management)
.✅ Handle
authentication and security
for APIs using
OAuth 2.0, JWT, SAML, and LDAP
.✅ Work on
third-party system integrations
with SAP, Salesforce, ServiceNow, or Workday.
4️
⃣ Database Support & SQL Performance Tuning
✅ Analyze and optimize
SQL queries, stored procedures, and indexing strategies
.✅ Troubleshoot
deadlocks, connection pooling, and slow DB transactions
in
Oracle, PostgreSQL, MySQL, or SQL Server
.✅ Work with
NoSQL databases like MongoDB, Cassandra, or DynamoDB
for cloud-based applications.✅ Manage
ORM (Hibernate, JPA) configurations
for efficient database transactions.
5️
⃣ CI/CD & Deployment Support
✅ Support
CI/CD pipelines
using
Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps
.✅ Work on
Docker and Kubernetes-based deployments
for Java applications.✅ Assist in
automated testing and validation
before production releases.✅ Troubleshoot
deployment failures, rollback strategies, and hotfix releases
.
6️
⃣ Cloud & DevOps Support
✅ Monitor Java applications deployed on
AWS, Azure, or GCP
using
CloudWatch, Azure Monitor, or Stackdriver
.✅ Support
containerized deployments using Kubernetes, OpenShift, or ECS
.✅ Manage
logging, monitoring, and alerting for cloud-native Java applications
.✅ Assist in configuring
Infrastructure as Code (Terraform, Ansible, or CloudFormation)
for DevOps automation.
7️
⃣ Security & Compliance Management
✅ Ensure
Java applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001)
.✅ Monitor and mitigate
security vulnerabilities using SonarQube, Veracode, or Fortify
.✅ Implement
SSL/TLS security measures and API rate limiting
to prevent abuse.
8️
⃣ Collaboration & Documentation
✅ Work in
Agile (Scrum/Kanban) environments
for application support and bug fixes.✅ Maintain technical documentation,
troubleshooting guides, and runbooks
.✅ Conduct
knowledge transfer sessions
for junior support engineers.
