6638 Itil Jobs

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow - IT Service Management. Experience3-5 Years.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Unified Communication. Experience3-5 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Primary Skill: Ability to work in a 24/7 rotational shift environment (Work from Office) Excellent listening and comprehension abilitie Proficient in basic computer operations and MS Exce Strong analytical thinking and multitasking capabilitie Familiarity with data-driven modules and tool Secondary Skill: Handle customer queries and concerns via voice calls using designated front-office tool Provide prompt and effective solutions while maintaining a high level of customer satisfactio Ensure adherence to company policies and maintain a clean and professional work environme t Continuously update knowledge of processes and tool Always demonstrate proper telephone etiquette and professional communication Mandatory Skills: Customer Service( Reservation).

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: WebLogic Admin. Experience1-3 Years.

iOPEX Technologies is seeking to hire a highly specialized Technical Business Analyst to support our major telecom client's ServiceNow Value Cluster . This role will focus on analyzing and translating business/operations requirements from large and mid-market customer contracts into ServiceNow specifications, with the ultimate objective of migrating customer support agents from legacy technical applications to ServiceNow. Key Client Context Position supports the client's Value Cluster area for ServiceNow. Role bridges operations/business teams and ServiceNow implementation/development team. Focus is on large and mid-market customer contracts (non-SMB). Critical objective: Accelerate requirements-to-implementation cycle from months to 1-2 weeks by standardising requirements/template. Ultimate goal : Successfully migrate customer support agents from legacy applications to ServiceNow. Key Responsibilities Understand and interpret the "voice of operations" and business teams handling large customer contracts. Analyze current tools ecosystem (primarily NGST but also other auxiliary systems) used by operations teams. Translate as-is operational processes and requirements into ServiceNow specifications. Create standardized templates for requirement gathering and analysis to streamline the ServiceNow implementation process. Develop feasibility assessments and provide specific recommendations for ServiceNow implementation. Act as technical liaison between operations teams and the ServiceNow implementation team. ServiceNow implementation team will create low-level design documents. Build and maintain standardized processes for converting business requirements to ServiceNow specifications. Identify optimization opportunities during the translation process. Support the migration of customer support agents from legacy systems to ServiceNow. Required Skills Experience 3+ years as a Technical Business Analyst with focus on systems implementation. Strong technical understanding of ServiceNow platform architecture and capabilities. Experience working with large enterprise telecommunications operations. Proven ability to translate complex business processes into technical specifications. Experience with large-scale customer contract management systems. Strong understanding of ITIL framework and its implementation within ServiceNow. Experience creating standardized templates for requirement analysis. Demonstrated success in reducing implementation cycles through process optimization. Experience working with legacy platform migrations to modern cloud platforms. Background in agent support systems and transition planning. Technical Requirements Deep understanding of ServiceNow platform capabilities and technical components. Experience with ServiceNow modules including Customer Service Management , ITSM, and Contract Management. Knowledge of telecommunications industry systems and workflows. Experience in requirements traceability and verification methodologies. Understanding of agent support tools and customer management systems. Additional Qualifications ServiceNow technical certifications highly desired. ITIL v4 certification preferred. Experience with large and mid-market customer management in telecommunications. Demonstrable experience in reducing implementation timeframes through standardized analysis approaches. Background in agent training and transition management.

This is a pivotal role within a collaborative and forward-thinking team where your technical expertise will directly influence enterprise-wide service delivery. Youll work closely with project managers, analysts, and business stakeholders to build scalable, efficient, and secure ServiceNow solutions that align with business priorities. Ideal candidate for this role will be an experienced ServiceNow Developer with a strong understanding of platform capabilities and a passion for innovation. This individual brings a combination of technical proficiency, stakeholder engagement skills, and a continuous improvement mindset. Key Skills Experience: Overall 7 + yrs of experience as a Software Developer. Minimum 3-5 years of direct experience as a ServiceNow Application Developer. Experience developing, configuring, and customizing the ServiceNow platform to meet business requirements. Working knowledge of the process for developing and supporting custom applications. Hands-on experience with ServiceNow App Engine, Studio, Scripting, Workflows, UI Builder, Workspaces, and Integration Hub. Strong experience with JavaScript. Ability to write clean, efficient, and maintainable code. Must posses an active ServiceNow certification. Flexible and adaptable, with the ability to learn new concepts quickly. Proven ability to work effectively in a team environment with aggressive deadlines and multiple priorities, as well as independently with minimal supervision. Excellent written and verbal communication skills.

The role is to provide both the Business Units and IT Management with the assurance and visibility that IT Controls are executed in a controlled and managed way. In addition to the specific responsibilities detailed below, the successful candidate will be expected to demonstrate understanding in other areas of Risk & Control Management including strategies surrounding Process Engineering, Configuration Management, Change, Incident & Problem Management, Non-Conformities and Corrective Actions Management, Risk Identification and Control, Project Management and Tools and Methods. Responsibilities Direct Responsibilities Conduct periodic controls assessments across process areas in scope. Raise any non-compliance, and follow up of the corrective actions until closure. Liaise with global and local IT control areas to ensure their certification is timely and appropriate. Perform periodic Root Cause Analysis of process issues and non-compliances at Project and Application Domain level. Ensure that the exercise is planned, executed effectively and reported to appropriate level. Participate in minimising production risks and issues, including but not exclusively, by helping to devise, and by implementing, sufficient regular controls. Ensure appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified. The enforcement of Permanent Controls, providing ongoing risk & controls self-assessment status of the control environment. Contribute all relevant management information (KPIs/KRIs) to the various scope reports/dashboards. Assist with Historical Incident management process, including liaising with various stakeholders involved, root cause analysis and impact evaluation. Contributing Responsibilities Contribute to the upkeep and maintenance of the ISPL Permanent Control Framework Maintaining relevant Operational Permanent Control (OPC IT) processes and procedures Technical & Behavioral Competencies Good knowledge of IT Risk & Audit domain with focus on Internal and/or External Audits. Good understanding of IT Controls Framework and experience executing controls. Understanding of IT Software, IT Infrastructure and IT Service Management domain is a value add. Strong analysis & problem solving skills Structured and methodical mindset Proactive approach with a strong ability to work on own initiative Ownership of work and commitment to delivery Can do attitude Team oriented (both local and global) Good interpersonal and communication skills Big picture awareness make relationships between tactical issues and strategic options Client focused Pragmatic and creative approach Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Communication skills - oral & written Personal Impact / Ability to influence Critical thinking Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 3 years None

Company Description: Computer Solutions East, Inc. (CSE) is an accredited full-service Software Licensing, Network Services and Support provider based in Bangalore Urban district. With expertise in Managed IT Services, Microsoft and Cisco technology consulting, Network and Telecommunications, Application Development, Cloud Solutions, Outsourced IT Helpdesk and Virtualization, CSE offers 'Business Technology Simplified' services and products. As a Microsoft Gold and Cisco Premier Partner, CSE is dedicated to providing top-quality IT services to small to medium-sized businesses. Role Description: This is a full-time hybrid role for a Sr. System Administrator at Computer Solutions East, Inc. The Sr. System Administrator will be responsible for leading a team of system administrators, network administrators, and backup administrators. The day-to-day tasks include overseeing software licensing, network services and support, managing Microsoft and Cisco technology consulting, and coordinating application development. While the role is located in Bangalore Urban district, some remote work is acceptable. Qualifications: Experience in software licensing and network services Proficiency in Microsoft and Cisco technology consulting Expertise in application development and virtualization Experience in managing Microsoft Dynamics 365 / CRM and Microsoft Azure Knowledge of vendor XML integration and fixed monthly contracts Strong leadership and project management skills Excellent communication and interpersonal skills Ability to work independently and remotely Bachelor's degree in Computer Science or related field Job Responsibilities: · Manage, administer, troubleshoot and configure various applications: Admin Centers, Azure, Meraki, Mimecast, Datto, RingCentral, ManageEngine, ServiceNow etc. · Implement and enforce security measures to protect the company's IT assets and data, including antivirus, firewalls, and intrusion detection systems. · Maintain and manage Active Directory (AD) services, including user accounts, group policies, and access controls. · Manage, troubleshoot, configure Servers and workstation. Apply updates and security patches. Install, configure, and maintain servers both physical and virtual. Ensuring their availability, performance, and security. · Manage and maintain the company's IT infrastructure, including servers, networks, and systems. · Configure and maintain network infrastructure, including routers, switches, access points and firewalls. · Manage, configure and troubleshooting Exchange and associated email systems, including mailbox management, distribution lists, and email security. · Configure and manage Camera System and Storage solutions, including and NAS. · Develop and test disaster recovery plans to minimize downtime in case of system failures or disasters. · Regularly monitor servers, networks, and critical devices in real-time using various monitoring tools. · Provide technical support and troubleshooting assistance to end-users, resolving IT-related issues promptly and effectively. · Work independently and proactively to address IT issues and maintain system availability, even without direct supervision. · Document system configurations, procedures, and troubleshooting steps for future reference and knowledge sharing. · Perform regular backups and disaster recovery procedures to safeguard critical information. · Collaborate with IT team members and other departments to implement IT projects and initiatives. · Stay up to date with industry trends and best practices to continuously improve IT infrastructure and systems. · Document system configurations, procedures, and troubleshooting steps for future reference and knowledge sharing. · Other related job that will be assigned by the supervisor/manager. · Team Management: Create Roster for complete coverage to avoid any Business Impact, handle escalations · Manages and organizes Service Desk, establishes performance expectations, and monitors results. Guide IT professionals/contractors and other staff within the organization. · Conduct regular team meetings, performance evaluations, and one-on-one sessions to ensure team development and alignment with project goals. · Foster a positive and collaborative team environment. Oversee the planning, execution, and successful delivery of technical projects. · Identify technology and project management challenges, reporting to IT leaders accordingly. · Ensure the design and architecture of software solutions are scalable, secure, and maintainable. · Perform code reviews and ensure adherence to best practices and coding standards. Communicate technical concepts and project progress to non-technical stakeholders. Stay current with emerging technologies and industry trends. Encourage a culture of innovation within the team. · Identify opportunities for process improvements and implement best practices. - Constant monitoring and managing of incidents and events, with proper and timely action to mitigate or solve the situations. · Ensure Service Desk operation and follow-up of workflows and tickets, escalating as needed. · Maintain the highest level of customer support for the customer base across the various offices through proactive management and implementation of continuous improvement initiatives; provide high-touch white-glove service. · Participate in Business Continuity and Disaster Recovery planning as required, focusing on operational improvements to reduce Recovery Time Objectives (RTO). Update process documentation as needed, following ITIL recommendations. · Assists in the implementation of Network systems and data management. Works to ensure optimal performance of the organization’s technological infrastructure (networks and computer systems). · Ensure smooth delivery and operation of IT services by monitoring systems performance. Complete routine audits of services provided to ensure the quality of performance. Report on monthly metrics for IT-related operations. · Provide fast response and support to impromptu situations or emergencies when necessary. · Responsible for developing, mentoring, and coaching direct reports, ensuring a trained, motivated, and professional staff capable of providing efficient and effective operations and exceptional service. · Maintains adequate staffing. Help identify, develop, and implement onboarding and training/ training-related needs from new processes or process improvements within the scope of IT operations. · Provide and track training and development opportunities for staff to enhance their skills and knowledge. Job Requirements: · Bachelor’s degree in computer science, Information Technology, or related field. · At least 5 years of solid work experience in related industry, preferably in MSP · With a good verbal and written English communication skills. · Has the ability to communicate technical information to a non-technical person. · Hands-on experience configuring, troubleshooting, managing, and maintaining servers, both physical and virtual, in a Windows & Linux environment. · Expertise in configuring, maintaining, and troubleshooting network infrastructure components, such as routers, switches, firewalls, APs, and VPNs. · Strong knowledge and hands on experience with Admin Centers & Azure Environment · Experience and knowledge with the following technology is a huge advantage: o Mimecast o Datto o Cloudflare o ManageEngine o ServiceNow · Proficiency in administering and supporting various administrative portal applications used in business operations. · Extensive experience with Active Directory (AD), including user account management, group policies, and access controls. · Familiarity with security best practices and tools, including antivirus, firewalls, and intrusion detection systems. · Good Knowledge and experience using ticketing tools “ServiceNow” to manage IT incidents, service requests, and changes. · Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex IT issues. · Strong communication and interpersonal skills, with the ability to work effectively both independently and as part of a team. · Proven ability to work autonomously and proactively without direct supervision. · Solid documentation skills, with the ability to create clear and comprehensive documentation of system configurations, procedures, and troubleshooting steps. · Familiarity with various operating systems and platforms (e.g., Windows, Linux, Mac OS). · Can work in rotational shifts. · Amenable to work in night shifts.

Company Description 👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in. Job Description REQUIREMENTS: Experience 7+ years Strong experience in ServiceNow Development specializing in CMDB, ITOM, ITSM and Service Mapping. Hands-on experience in ServiceNow integrations with third-party systems. Experience in either of other modules i.e. SPM or GRC or HRSD and ITIL knowledge. Candidate should have ServiceNow SPM module certification. Strong understanding of ITIL principles Ability to translate business requirements into technical solutions Develop and implement technical solutions and conduct component Integration Tests. Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS) Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail. RESPONSIBILITIES: Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. Determining and implementing design methodologies and toolsets Enabling application development by coordinating requirements, schedules, and activities. Being able to lead/support UAT and production rollouts. Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement Giving constructive feedback to the team members and setting clear expectations. Helping the team in troubleshooting and resolving complex bugs Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. Carrying out POCs to make sure that suggested design/technologies meet the requirements. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Job Description Senior Manager, Infrastructure Engineer The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview An Infrastructure Engineer to join our Network Hyper-Deployment Squad as part of the Network Orchestration Services Product Line. In this role, you will collaborate closely with other Product Technical teams within Network and Collaboration Services, ensuring alignment with product strategies and standards. Your primary responsibility will be network infrastructure deployment projects and initiatives, with a specific focus on enterprise network edge, perimeter, and cloud networking solutions. We are seeking an individual with extensive knowledge across these technological domains, and your expertise is pivotal to our success. Moreover, our team is deeply engaged in cutting-edge projects, particularly in the automation of Network Infrastructure. Joining us means being a contributor to these initiatives, taking part in advancing the forefront of network deployment and automation. What will you do in this role: The primary responsibility of the Infrastructure Engineer is to Participate in various complex network deployments (site, region, global), onboarding of network devices, ensuring proper configuration, testing, and integration into the existing network infrastructure. Collaborate with cross-functional teams, Product Teams including network architects and support teams, to ensure seamless integration and alignment of deployed devices. Collaborate with Business Technology Partners to support for business-led initiatives and resolve standard configuration deviations Troubleshoot and resolve network deployment issues, leveraging knowledge of network protocols, routing, switching, wireless and security technologies Stay updated with emerging technologies and industry best practices in network deployments, device onboarding, and automation Assisting in implementing DevOps and Infrastructure as Code principles to achieve velocity, better quality, and predictability in networking through automation Continuously identify improvements and opportunities (process efficiency, automation) to adopt best practices and streamline system management, eliminating manual work. Demonstrates the ability to adapt current work processes, technical procedures to meet emerging needs and the ability to evaluate new ideas and proposed methods for practicality and ease of implementation. Demonstrates the ability to evaluate technical work tasks with others for timely completion and to avoid potential setbacks. Demonstrates the ability to adjust work to accommodate sudden task changes and avoid potential threats to meeting task deadlines. What should you have: Bachelor's degree from an accredited educational institution OR equivalent corporate working experience Possess over 7 years of extensive hands-on experience in continuous network delivery, deployments, or support for large-scale organizations, and additional experience in specific automation use cases (Ansible, Terraform) would be very advantageous Technical proficiency in Network Infrastructure, including LAN, WAN / SD-WAN, Wireless, DMZ with an understanding of current trends and lifecycles (Cisco, Juniper, Arista, VMware) Knowledge of other Network Products - Firewalls (Cisco, Palo Alto), Load-Balancing (F5), Data Centre technologies (Cisco Nexus, Arista and ACI), Cloud (AWS, Azure) is an additional advantage Having a DevOps mindset with good understanding of DevOps principles, best practices, and tools (JIRA, GitHub, Confluence) Experience with ITSM, ITIL, ServiceNow Excellent communication and collaboration skills to effectively work with cross-functional teams and stakeholders. Preferred Qualifications: Experience with one or more general purpose programming languages, and markup languages (e.g., Python, XML/JSON/YAML, etc.) would be advantageous Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who we are: We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What we look for: Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: With the continuing in-sourcing effort within Network Services (NCOS), specifically the exit of Accenture SoW, new optimised and modern roles and functions are being hired into Merck/MSD as FTE. This role is for Infrastructure Engineer in the Hyper-Deployment Product to install / deploy / provision network devices with the customer on the first place enabling speed and agility. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Availability Management, Capacity Management, Change Controls, Configuration Management (CM), Design Applications, Incident Management, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs Preferred Skills: Job Posting End Date: 08/30/2025 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R353504

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: We are looking for a highly skilled Senior Security Operations Engineer to support and enhance our global security posture. This role focuses on vulnerability remediation across infrastructure, applications, and databases. The ideal candidate will have hands-on experience with Azure, Wintel, Java application support, and SQL databases, and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 5+ Years Primary Skills: Linux, Azure, Windows, Applications Support Secondary Skills: Microsoft SQL, Networking knowledge Responsibilities : Perform vulnerability remediation across infrastructure, applications, and databases. Monitor and respond to security incidents, ensuring timely resolution and documentation. Support and maintain secure operations in Azure and Wintel environments. Provide application-level support for Java-based systems and SQL databases. Collaborate with global teams to align with security standards and best practices. Ensure compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware & software planning. Minimum Job Requirements: Bachelor's degree, or Minimum 5 years of experience in Security Operations or related technical roles. Strong hands-on experience with Microsoft Azure and Wintel infrastructure. Experience supporting Java applications and SQL databases. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills. Ability to work in a rotational 24x7 support model. You bring a solution-driven mindset, stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Security Engineer Associate or equivalent. ISO 27001 Lead Implementer/Auditor certification. Worker Type: Employee Worker Type: Employee

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: We are looking for a highly skilled Security Operations Network Analyst to support and enhance our global security posture. This role focuses primarily focuses on Network Security vulnerability remediation but will also include infrastructure & applications. The ideal candidate will have hands-on experience with Networks and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 3+ Years Primary Skills: Cisco, Azure, AWS Secondary Skills: Palo Alto, Fortinet Responsibilities : Provide network level support for Cisco, Azure and AWS environments. Perform vulnerability remediation across infrastructure & applications. Monitor and respond to security incidents, ensuring timely resolution and documentation. Provide application-level support for Java-based systems, Oracle & SQL databases. Collaborate with global teams to align with security standards and best practices. Ensure compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware & software planning. Minimum Job Requirements: Bachelor's degree, or Minimum 3 years of experience in Security Operations or related technical roles. Cisco Certified Network Associate (CCNA) certification (required). Strong Experience supporting Networks. Hands-on experience with Microsoft Azure, Wintel & Linux infrastructure. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills. Ability to work in a rotational 24x7 support model. You bring a solution-driven mindset, stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Security Engineer Associate or equivalent. PCNSE, JUNCIA or NSE AZ-700 Worker Type: Employee Worker Type: Employee

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: We are looking for a highly skilled Security Operations Database Engineer to support and enhance our global security posture. This role focuses primarily focuses on Database vulnerability remediation but will also include infrastructure & applications. The ideal candidate will have hands-on experience with Oracle, SQL & Postgres databases, and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 3+ Years Primary Skills: Oracle, SQL, Postgres Secondary Skills: Azure, Windows, Linux Responsibilities : Provide database-level support for Oracle, SQL Server, and PostgreSQL environments. Perform vulnerability remediation across infrastructure & applications. Monitor and respond to security incidents, ensuring timely resolution and documentation. Provide application-level support for Java-based systems, Oracle & SQL databases. Collaborate with global teams to align with security standards and best practices. Ensure compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware & software planning. Minimum Job Requirements: Bachelor's degree, or Minimum 3 years of experience in Security Operations or related technical roles. Strong Experience supporting Oracle and SQL databases. hands-on experience with Microsoft Azure, Wintel & Linux infrastructure. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills. Ability to work in a rotational 24x7 support model. You bring a solution-driven mindset, stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Security Engineer Associate or equivalent. Worker Type: Employee Worker Type: Employee

job description Role: service support administration engineer skills ITIL ServiceNow, ITSM Programming Languages Java Script (Basic Knowledge). Databases MySQL (Basic Knowledge). Operating System Windows. Tools Jira EXP: 2YRS TO 5YRS Job Type: Full-time Shift: Day shift Education: Bachelor's (Preferred) Work Location: In person

Date: Jun 22, 2025 Job Requisition Id: 61707 Location: Bangalore, KA, IN Bangalore, KA, IN Hyderabad, IN Indore, IN Pune, MH, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire AWS Glue Professionals in the following areas : 3 or more years’ experience in AWS Glue + Redshift + Python 3+ years of experience in engineering with experience in ETL type work with cloud databases Data management / data structures Must be proficient in technical data management tasks, i.e. writing code to read, transform and store data Spark Experience in launching spark jobs in client mode and cluster mode. Familiarity with the property settings of spark jobs and their implications to performance. SCC/Git Must be experienced in the use of source code control systems such as Git ETL Experience with developing ELT/ETL processes with experience in loading data from enterprise sized RDBMS systems such as Oracle, DB2, MySQL, etc. Programming Must be at able to code in Python or expert in at least one high level language such as Java, C, Scala. Must have experience in using REST APIs SQL Must be an expert in manipulating database data using SQL. Familiarity with views, functions, stored procedures and exception handling. AWS General knowledge of AWS Stack (EC2, S3, EBS, …) IT Process Compliance SDLC experience and formalized change controls Working in DevOps teams, based on Agile principles (e.g. Scrum) ITIL knowledge (especially incident, problem and change management) IT Process Compliance SDLC experience and formalized change controls Proficiency in PySpark for distributed computation Familiarity with Postgres and ElasticSearch At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Location Bangalore, Karnataka, 560100 Category Engineering / Information Technology Job Type Full time Job Id 1186291 No Tier 3 Engineer – Linux, VMware, Compute This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What you’ll do: Responsibilities: The engineer is required to have strong Admin, Operate and Manage skills in Linux OS, VMware vSphere and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Provide advanced support and strategic guidance. Lead complex issues, root cause analysis, and performance tuning. Supports transition and transformation initiatives, migrations, upgrades, and automation. Acts as a technical liaison between internal teams, customers, and third-party vendors. Mentor junior engineers and contribute to knowledge sharing and process improvement. Key Responsibilities: Resolve customer’s issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. What you need to bring: Eligibility & Qualification: Bachelor’s degree in Engineering (or Equivalent). Minimum 8 years of relevant experience in Enterprise Managed Service environment. Expertise in HPE Synergy and Proliant servers. Expertise in RedHat Linux. Expertise in VMware vSphere and SRM. Certification on the latest tracks of RHCE, RHCSA is required. Certification on the latest tracks like VMware VCP and HPE Service Guard is an added advantage. ITIL foundation certification on the latest track is preferred. Experience in leading technical teams or Projects is an added advantage. Flexible working in 24/7 support environment. Minimum level should be SPE if applying as part of Internal Job Posting. Technical Skills: Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting. Admin, Operate and Manage vSphere Datacenter. Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management. Strong scripting and automation skills using Bash, Python, and Ansible Experience in ESXi and vCenter upgrades. Experience in ESXi command line interface. Experience in vCenter management. Experience in vSphere Performance Monitoring, Performance Chart, and esxtop. Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS). Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations. Experience in vSphere security and ESXi hardening. Good understanding of VMware SRM and vSAN. Experience in log analysis and RCA. Admin, Operate and Manage HPE Synergy, C7000, Proliant, Virtual Connect. Experience in Network troubleshooting, packet capture using pktcap and Wireshark. VMware PowerCLI knowledge and scripting experience. Good understanding on DHCP, DNS and Active Directory. Basic knowledge of Physical Network and Storage technologies. Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL). Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Services Job Level: Expert HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Location Bangalore, Karnataka, 560100 Category Engineering / Information Technology Job Type Full time Job Id 1186262 No L2 Engineer - Linux, VMware, Compute This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. What you’ll do: Responsibilities: The engineer is required to have strong Admin, Operate and Manage skills in Linux, VMware vSphere and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly. Provide support and strategic guidance. Lead P1 issues and calls. Supports transition and transformation initiatives, migrations, upgrades, and automation. Acts as a technical liaison between internal teams, customers, and third-party vendors. Contribute to knowledge sharing and process improvement Key Responsibilities: Resolve customer’s issues via telephone, email, or remote sessions. Identify and escalate issues in a timely manner to vendor according to process guidelines. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Collaborate with other technology teams in diagnosing and isolating the cause of complex issues. Maintain quality on case documentation, SLA timeframes and operational metrics. Performs within the Productivity Measure of the team (scorecard). Handle Problem Management, Post Incident Reviews and RCA. What you need to bring: Eligibility & Qualification: Bachelor’s degree in Engineering (or Equivalent). Minimum 5 years of relevant experience in Enterprise Managed Service environment. Expertise in RedHat Linux. Good working knowledge in VMware vSphere and SRM. Good working knowledge in HPE Synergy and Proliant servers. Good working knowledge in HPE Service Guard. Certification on the latest tracks of RHCE, RHCSA, is an added advantage. Certification on the latest tracks like VMware VCP is an added advantage. ITIL foundation certification on the latest track is preferred. Flexible working in 24/7 support environment. Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting. Admin, Operate and Manage VMware vSphere. Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management. Strong scripting and automation skills using Bash, Python, and Ansible Experience in ESXi and vCenter upgrades. Experience in vCenter management. Good understanding of vSphere Networking and Storage. Experience in log analysis and RCA. Good understanding of HPE Synergy, C7000, Proliant, Virtual Connect. Good understanding of DHCP, DNS and Active Directory. Basic knowledge of Physical Network and Storage technologies. Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL). Non-Technical Skills: Excellent written and verbal communication skills. Commitment to deliver high quality product and solution support. Must achieve excellent customer satisfaction. Take ownership and work with high productivity and efficiency. Support other team members and seek their advice to make decisions on complex issues. For Internal Job Movement: Approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Overview: Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth. StoneX Apprenticeship Are you looking to gain real world experience in an entrepreneurial culture? Consider an apprenticeship at a thriving global financial services firm and launch your career with StoneX ! A StoneX Apprenticeship will provide development, support, career growth, and an endless array of opportunities. You can expect to make an impact on the business and experience a career defining apprenticeship program. Apprenticeship Perks: In addition to the real-world experience, you’ll gain at StoneX, we’re excited to offer apprentices several perks which include the following: Compensation : All apprentices are paid at a competitive rate. Socials: Networking and acclimation to the company, office, and city are important aspects of the apprenticeship program. Socials and local favorites are planned at various points, with large events at the beginning and end of your apprenticeship. Access to Senior Leaders: Senior leaders are involved in the apprenticeship program from day one, delivering trainings, presenting on firm business, weekly leadership calls, and even attending socials. Training: Virtual and in-person trainings to get apprentices onboarded and connected with the company globally. Mentorship: Apprentices have a mentor and buddy to help answer any questions and work alongside during your apprenticeship. Responsibilities: Position Purpose: We are seeking a Production Support Engineer to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments, troubleshooting complex technical issues, and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment. Primary duties will include (not limited to): Production Support & Incident Management: Monitor and maintain production systems to ensure high availability and performance. Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs. Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence. Providing advanced troubleshooting and resolution. Application Support for Payments Applications (Java/.NET, MongoDB, SQL, Azure Cloud): Provide support for applications, troubleshooting technical issues, ensuring performance and availability. Collaborate with development teams to address code-related issues and support application deployment. Optimize application performance and conduct regular health checks to ensure system stability. Cloud Technologies Support: Work with cloud technologies (Azure) to ensure seamless integration, deployment, and management of production applications and databases. Resolve cloud infrastructure issues. Implement and manage cloud security measures to protect sensitive data and applications. ITIL Process Adherence: Ensure compliance with ITIL processes, particularly Incident Management and Problem Management, to ensure service continuity and minimize downtime. Contribute to the implementation and improvement of ITIL best practices within the organization. Documentation & Reporting: Maintain accurate records of incidents, problems, changes, and resolutions. Generate and analyze reports on service performance, identifying trends and opportunities for improvement. Qualifications: Essential Technical Skills Back End: Mongo, SQL Architect: Java/.NET Cloud: Azure Desired Skills Basic understanding and experience of using AIML (Artificial Intelligence Markup Language) and Agentic AI to document, develop, and test software StoneX Essential Qualifications Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion Sound verbal/written communication abilities Effective interpersonal skills Sense of urgency Honesty, curiosity, and tenacity Strong work ethic and emphasis on attention to detail The confidence to fail Early Careers Requirements Pursuing a relevant bachelor’s degree course from an accredited university Finishing university by 2026 Available for a January 2026 start on a full-time 6-month program Working environment : Hybrid (team dependent)