Process Improvement Manager

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Preferred Industries

About Mastroke

At Mastroke, we don’t just run digital campaigns — we craft digital breakthroughs. Founded in 2019, we've grown into a 100+ strong team of creatives, strategists, and marketers driven by one bold mission: to empower people and businesses to grow fearlessly in the digital era.

We specialize in building performance-driven strategies across paid ads, social media, content, and branding — all designed to move the needle, not just the metrics. Whether you're a startup or an enterprise, our full-funnel solutions help you scale with clarity, creativity, and confidence.

Why Join Mastroke?

● Growth Starts Here: Your learning curve will become your launchpad — every project is a chance to grow. ● Diverse Clients, Global Impact: Work with brands across EdTech, SaaS, Retail, Healthcare, and more.

● Performance-Obsessed, Data-Driven: We blend creativity with data precision to deliver real results.

● Collaborative Culture, Flat Structure: No red tape — just bold ideas and agile teamwork.

● Award-Winning Work: Our campaigns drive millions in revenue and earn industry recognition.

Role Overview

We’re hiring a Process Manager to own and improve internal workflows, team efficiency, and cross-departmental alignment. You’ll lead process governance, monitor KPIs, drive adoption of new tools (including AI-based solutions), and ensure all teams operate with clarity, agility, and accountability. This is a high-ownership role designed for someone who thrives on structure, clarity, and optimization, and can operate across marketing, delivery, and strategy functions.

Key Responsibilities:

� � Process Design & Optimization

● Map, analyze, and improve existing workflows for cross-team efficiency (Marketing, Design, Content, Development, Strategy)

● Develop scalable frameworks for recurring operations using Agile and Lean methodologies

● Standardize processes via SOPs, Notion docs, and internal audits

� � Performance Monitoring & Reporting

● Implement tracking systems to monitor KPIs, KRAs, team output, task status, and delivery timelines

● Build real-time dashboards and weekly/monthly reporting loops for leadership

● Identify bottlenecks or blockers, conduct root-cause analysis, and recommend solutions

� � Agile Program Management

● Lead sprint ceremonies — planning, standups, reviews, retrospectives

● Ensure sprint objectives align with business and department priorities

● Maintain sprint hygiene and delivery accuracy through JIRA, Asana, or equivalent tools ⚙ Tooling & Automation Ownership

● Research, evaluate, and roll out tools that automate repetitive tasks or improve tracking/reporting

● Pilot AI tools (e.g., Notion AI, Zapier, ClickUp AI, n8n, Make, etc.) to optimize team productivity

● Work with department leads to train teams and standardize tool usage

� � Documentation & Governance

● Own process and SOP documentation, version control, and audit trails

● Drive compliance with SOPs and ensure clear handoffs across departments

● Run quarterly process reviews and process adoption health checks Required Skills & Competencies

● Strong grasp of Agile (Scrum/Kanban) and Lean methodologies

● Proven track record in process improvement, operations optimization, or program management

● High proficiency in project management tools (JIRA, Confluence, Asana, ClickUp, Trello)

● Working knowledge of dashboards & data visualization (Google Data Studio, Power BI, Looker Studio)

● Experience with automation or AI tools for process enhancement (e.g., Zapier, Notion AI, n8n)

● Excellent interpersonal and documentation skills to drive alignment and adoption across teams

● Strong analytical thinking and the ability to translate insights into action

Preferred Background

● 2–5 years in Process/Operations/Program Management roles within digital-first or fast-paced environments

● Bachelor’s degree in Business Administration, Marketing, IT, or a related technical field

● Mandatory: Certified Scrum Master® (CSM) or equivalent Agile certification

● Exposure to CRM platforms (Zoho, HubSpot), productivity suites (Notion, Slack), and analytics platforms ● Experience collaborating with marketing, product, creative, and analytics teams

Perks and Benefits:

● Strategic ownership of internal operations and performance improvement initiatives

● Direct exposure to senior leadership and business planning processes

● Global project involvement and international client coordination

● Weekly knowledge-sharing and team learning sessions

● Opportunity to explore and integrate cutting-edge tools and AI solutions to transform how we work