About this role:
Wells Fargo is seeking a Senior Process Engineer. This role is part of Human Resources Transformation and Products Team and services all lines of businesses under Human Resources. The Human Resources (HR) Process Excellence & Transformation team is seeking a Senior Process Engineer. This team defines, measures, improves, and governs HR business processes to deliver consistent, desired outcomes for our customers; manage our operations efficiently and effectively, and strengthen risk management and compliance; performs deep dive analysis of process design and performance to provide improvement solution that drives efficiency, effectiveness or our business processes and elevates employee experience. Critical thinking, understanding of emerging technologies (like AI, Gen AI, RPA, Chatbots), consulting, problem solving, decision making, strong communication and ability to work effectively in a fast-paced, ever-changing environments are key capabilities for this role.
In this role, you will:-
Develop and lead redesign initiatives that encompass analyses and future state redesigns
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Manage assigned complex initiatives involving multiple business process segments to identify risks
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Complete and lead integrated process analyses, identifying procedural and control deficiencies, opportunities, and recommending solutions
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Consult with team to understand, influence, adapt research, and create alternatives for consideration, drive results, and bring issues to resolution
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Make decisions and resolve issues to meet business objectives
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Interpret policies, procedures, and compliance requirements
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Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
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Interact with internal customers
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Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:-
4+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:-
Proven experience in developing and executing process improvement strategies, validating positive financial results through the establishment of performance tracking capabilities that drive process efficiency, effectiveness, and an improved customer experience.
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Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences
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Demonstrated ability to deliver relevant information to business partners and senior leaders in that persuades, educates, and enhances understanding.
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Ability to drive business awareness of quality/process management methodology and coach teams in process management and continuous process improvement and operational excellence.
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Demonstrated capability to manage multiple initiatives concurrently, recognizing the significance of competing priorities
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Skilled in the use of Business Process Management Notation (BPMN) software such as iGrafx
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Knowledge and understanding of Statistical Analysis software such as Minitab, SAS JMP
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Knowledge and understanding of Rapid Process Automation software such as Ui Path, Blue Prism
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Experience in Design Thinking and/or Human Centered Design (HCD)
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Change Management skills such as Prosci/ADKAR, PMP, CAPM or Agile
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Lean Six Sigma Black Belt and/or strong experience in consulting
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Intermediate Microsoft Office (Word, Outlook skills)
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Excellent business communication, storytelling, Powerpoint presentations and MS Excel skills
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Robust understanding of identification and application of AI, GenAI, RPA, Chatbot and other emerging technologies
Job Expectations:-
Organizes, leads, and facilitates cross-LOB, enterprise-wide process design and re-engineering initiatives that will encompass an end-to-end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment.
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Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes, latest technologies and workflow through Wells Fargo
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Identifies and helps to prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact.
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Develops root cause analysis and business case for proposed technology, staff, and structure changes, including cost estimates
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Establishes standards for measuring performance against process requirements - Including the development of metrics that provide data for process management indicators for future improvement opportunities
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Provides advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
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Shares the lessons learned and best practices with others throughout the organization, when appropriate, to further promote process management.
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Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services, as needed
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Drives business awareness of our common enterprise operational and process excellence methods, techniques, tools, etc
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May assist with the development of our enterprise Operational and Process Excellence Curriculum and Training Materials
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Provides assistance and leadership of our enterprise process improvement professional support services - Including the identification and management of resources, including cross-entity members, to successfully execute projects
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Provides consultation on the use of reengineering techniques to improve process performance and product quality (example but not limited to LEAN, SIX SIGMA, Design Thinking)
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Works with HR Business leaders, SMEs, Product Manager(s) and Sponsors to ensure proposed recommendations to improve business processes or address specific business problems are prioritized along with related activities, deliverables, and tools are integrated in the product roadmap
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Collaborate and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence
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Provide thought leadership in the area of process management and continuous process improvement, operational excellence, continuous improvement.
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Provide coaching and mentoring for other process engineers, process owners and managers, and/or others informally (e.g., 1-on-1) or formally (e.g., facilitated training sessions).
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Shift timings: 1:30 - 10:30 pm IST (subject to change as per business requirements)
@RWF22- Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job
Posting End Date:
10 Jul 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
