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EXL Services
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Senior Assistant Vice President

Senior Assistant Vice President

EXL Services

10 - 15 years

5 - 10 Lacs

Noida

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

aws routing switching architecture software data reports design communication strategy workflow recording crm auto voip healthcare logging monitoring pricing development coding technology flexibility stack java node.js react python ai azure gcp integration api risk drive collaboration presentation agile zones service deployment connect cisco sip scripting javascript programming security scrum analytics learning

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Assistant Vice President

EXL/SAVP/1406209

Digital HealthNoida

Posted On

30 Jun 2025

End Date

14 Aug 2025

Required Experience

10 - 15 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Assistant Vice President

Cost Code

G090699

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

3500000.0000 - 4500000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

EXL Digital

Sub Group

Digital Solutions

Organization

Digital Health

LOB

Digital Operations

SBU

CX Solutioning

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

SOLUTION ARCHITECT

INTERNET TELEPHONY

AWS CLOUD

GENESYS ACD IVR DIAL

ADVANCED ROUTING AND SWITCHING

CONTACT CENTER ARCHITECTURE

WFM SOFTWARE

Minimum Qualification

BTECH

Certification

No data available

Job Description

Position Title, Responsibility Level

AVP

Function

Solution Architect – Genesys

Reports to

SAVP – Digital CX CoE

Permanent/ Temporary

Permanent

Span of Control

Run a Project Team

Location

Noida

Primary Role/Key Responsibility

As a Solution Architect, this role demands technical solution design and implementation, leveraging software design principles, telephony communication knowledge, specially Genesys PureCloud, aligning with the customer’s contact center strategy and the business needs.
Can design routing workflow, integrate with third-party recording systems, and WFM solutions, and help to bring data from the CRM system for auto authentication
Have a good understanding of VOIP telephony, SBC, and other telephony components
A technical consultant who can design data-sensitive solutions for various domains like healthcare, insurance, banking, etc.
Can set up logging solutions and monitoring platforms
Can independently work on the pricing of the solutions based on Genesys PureCloud and similar telephony

Evaluate and recommend new technologies and solutions that can improve business processes and operations.
Can define and design the software development process, quality, and coding standards, provide blueprints of the architecture to the team, help the team to understand technical requirements, help the business to understand technology flexibility and constraints

Can work across the technology stack like Java/Springboot, Node.js, React, Python, AI/Gen-AI, and design solutions to deploy on multiple Cloud platforms like AWS/Azure/GCP, etc.
Must have dealt with large enterprise systems, information architecture, integration touch points (API integration), etc.
Own the technical solution and ensure all technical aspects are implemented as designed
Must have the ability to create high-level and low-level design and architecture documents
Must assess the risk involved in the project and highlight and mitigate it to drive the outcome
Manage IT projects and initiatives, ensuring that they are delivered on time and within budget in close collaboration with the project managers and delivery leads
Must be a good communicator at various levels, good at doing client conversations both technical and functional, self-motivated, a team player, good analytical ability, and problem-solving skills

Other Functions

Good written and verbal communication and presentation skills
Self-motivated, team player, action and results-oriented.
Process-driven and conceptual thinking
Innovative thinker and excellent problem solver
Quick and agile learner
Working across cultures with sensitivity, partnering, and driving with a focus on business impact
Ability to coordinate multiple, cross-functional stakeholders
Flexible to Travel (Domestic & International) and work according to the time zones of respective Geo-based clients and businesses

Primary Internal Interactions

Senior Business Leadership
Service Delivery Managers
Digital transformation team
InfoSec Team
IT Team

Primary External Interactions

Client Teams – especially Client Business & Technology Teams.
External Vendors –Product & Services Vendors/Partners, Industry/Business forums

Organizational Relationships

Reports To : SAVP/VP – Digital CX CoE Supervises : Sr. Managers, AVP

Skills

Technical Skills

Have 10-15 yrs of experience in handling CCaaS and telephony platforms deployed on-prem and in the cloud
Must have Genesys PureCloud deployment experience of size 500 or more agents
Must have working knowledge of telephony platforms like Genesys, AWS Connect, Avaya, Cisco, Five9, etc.
Must have technical understanding of different telephony data packet transfer protocols like SIP / SIPREC / gRPC / Webhook / Data Streaming
Must have working experience with scripting languages like Python, JavaScript, etc.
Must have hands-on experience on the cloud platform like AWS/Azure/GCP, and have a deep understanding of managed services offering
Must have done socket programming, data streaming, VOIP, etc.
Must have good knowledge on databases (RDS/NoSQL)
Must have hands-on experience of application security life cycle SAST/DAST, and Chaos engineering
Good to have an understanding of SDLC e.g. Agile, Scrum, etc.
A good communicator with internal and external stakeholders

Other Key Specific Skills

Experience in leveraging the latest technology – how to effectively employ data analytics, and machine learning for better predictability, enhance customer and end-user experience, and deeper insight into the business
Very comfortable and solid experience operating in the digital world
Experience applied using Conversational AI and Analytics
Demonstrated ability to understand and discuss technical concepts and manage tradeoffs

Education Requirements

Graduate, preference for a degree in Computer Science (BE/B.Tech/M.Tech) with industry-recognized certifications
Having good exposure to the latest technological trends like CCaaS, VOIP, voice-enabled AI technologies, etc.

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