Revenue Operations Manager

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Job Summary

We are seeking a highly analytical and strategic Revenue Operations Manager to drive operational excellence across our Sales, Marketing, and Customer Success functions. This role is responsible for overseeing the end-to-end revenue operations process, including CRM and marketing automation management, business intelligence reporting, cross-functional alignment, and data-driven decision-making to accelerate growth.

The ideal candidate is self-motivated, detail-oriented, and metrics-driven, with strong technical expertise and a passion for building scalable processes and insightful reporting.

Key Responsibilities

Revenue Strategy & Execution

• Develop and implement scalable revenue operations strategies that align Sales, Marketing, and Customer Success.
• Monitor and optimize the full revenue pipeline, ensuring accurate forecasting and pipeline visibility.
• Collaborate across departments to streamline workflows and improve go-to-market (GTM) effectiveness.

CRM & Marketing Automation Management

• Own the strategy, configuration, and day-to-day management of CRM platforms (Salesforce or Microsoft Dynamics) and marketing automation tools (e.g., HubSpot).
• Lead automation initiatives including lead routing, segmentation, and campaign tracking.
• Maintain high standards of data hygiene, integrity, and enrichment across all platforms.

Analytics & Reporting

• Design, build, and maintain dashboards and reports using Power BI, Tableau, or DOMO to track KPIs, campaign metrics, and revenue performance.
• Deliver actionable insights to executive leadership around sales performance, funnel conversion, and marketing ROI.
• Develop predictive models to enhance revenue forecasting, lead scoring, and campaign targeting.

Cross-Functional Collaboration & Enablement

• Conduct regular discovery sessions with stakeholders to understand business needs and align system workflows accordingly.
• Partner with Sales, Marketing, and Executive leadership to implement operational best practices.
• Create and maintain SOPs, process documentation, and team training materials.

Campaign Execution & Optimization

• Track and evaluate campaign performance across all channels including digital, email, content, and events.
• Oversee QA processes to ensure accurate data flow and campaign attribution.
• Support demand generation and customer retention through data-driven insights and analysis.

Qualifications

• Master’s degree in marketing, Business, Analytics, or a related field.
• 5+ years of experience in Sales or Marketing Operations, with hands-on CRM and marketing automation platform experience.
• 2+ years of experience in business intelligence reporting and data analysis.
• Proven experience with Salesforce or Microsoft Dynamics; familiarity with tools like HubSpot, SalesLoft, Google Analytics, and AdWords.
• Strong analytical skills with the ability to synthesize large datasets into clear, actionable insights.
• Exceptional organizational, project management, and cross-functional collaboration skills.
• Comfortable working in a fast-paced, results-oriented environment.

Preferred Skills

• Advanced proficiency in Excel, SQL, or SAS.
• Experience with data visualization tools (Power BI, Tableau, DOMO).
• Familiarity with CMS platforms such as Drupal or WordPress; basic HTML knowledge is a plus.
• Background in IT services or B2B SaaS environments preferred.