Job Description: Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess “can-do” attitude and strong work ethic. Act with empathy and humility Must Have Skills 4+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C++ and/or Java Knowledge of Docker and Kubernetes deployments. Proficiency in SQL, REST, Redis, Tomcat, and the AWS stack is highly desirable. Knowledge in recording solutions like redbox/verint/nice/calabrio is a plus Expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS is a huge plus Experience with Spring Boot, Hibernate, and Gradle is a great plus. Strong coding skills with an eye for using the right algorithms and data structures Should be able to roll up the sleeves and test the system end to end including telephony testing. Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role Overview: As a UI/UX Designer, you will be instrumental in crafting intuitive, accessible, and impactful user experiences across our digital platforms. You will actively engage in user research, wireframing, prototyping, and strategizing the overall user experience. Your role involves close collaboration with product managers, developers, and cross-functional teams to align design efforts with product objectives. Additionally, you will manage and evolve our design system, ensuring consistency and excellence in all user interactions. You are expected to approach complex design challenges strategically and deliver thoughtful, user-centered solutions. Key Responsibilities: Lead end-to-end design processes from initial concept through final execution for web applications, including user research, wireframing, and prototyping. Collaborate effectively with product managers, developers, and fellow designers to ensure cohesive, intuitive user experiences. Develop detailed wireframes and interactive prototypes to visualize design concepts and user flows. Deliver clear, actionable design documentation and specifications for development teams. Maintain and enhance our existing design system, ensuring design consistency and quality across all products. Actively participate in design reviews and collaborative brainstorming sessions, providing constructive, insightful feedback. Continuously stay informed about current UX trends, tools, techniques, and best practices. Qualifications: Excellent communication and collaborative abilities, capable of clearly articulating design decisions and effectively engaging with cross-functional teams. Minimum of 2 years of professional experience in UX design, with a compelling portfolio demonstrating experience with B2B SaaS applications. Proficiency in design tools such as Figma and Figjam or equivalent. Strong foundational knowledge of user-centered design principles and methodologies. Experience conducting user research and translating insights into practical design solutions. Proven ability to create detailed wireframes and interactive prototypes. Experience maintaining and evolving design systems for consistent, cohesive user experiences. Hold a Bachelor s degree or an advanced degree from a reputable design College (B.Des), (M.Des). Preferred Qualifications: Knowledge or previous experience working on AI-related products would be a plus. Experience working within Agile development frameworks. Familiarity with accessibility standards and their application in UX design. Passionate about staying ahead of the latest design and user experience trends. Location preference: India - Bangalore For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: About the role As a Staff AI Scientist, you will positively impact customers by utilizing machine learning (ML) applications and will contribute to the organizations success by providing technical guidance, leadership, and expertise in Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Deep Learning. Responsibilities Lead and contribute to building ASR and Speech LLM models and associated services Lead and contribute to the building and modification (fine-tuning) of pre-trained enterprise-grade LLMs and multi-modal models Conduct scientific evaluations of NLP/LLM models, innovate new techniques for model validation, evaluation, trust, and safety Apply preference optimization techniques, including reinforcement learning from human feedback (RLHF), to train and fine-tune multi-modal models, ensuring trust and safety in their deployment Engineer LLMs with the ability to seamlessly integrate with other tools and APIs Specify guidelines and design annotation processes for training and evaluation data Collaborate with the data team on data pre-processing, consumption, and automated/manual annotations Collaborate with the product team to define and refine requirements for new features and applications of AI Lead projects independently, providing mentorship and guidance to other team members Work collaboratively in a fast-paced startup environment, cross-functionally with Engineering, Product, Marketing, and Customer Solutions teams Research and assess the scientific literature for solutions to company needs, and compare prior work to internal solutions; stay up to date with larger trends in the field Published in peer-reviewed machine learning venues (e.g. NeurIPS, ICLR, ICML, EMNLP, KDD, ICASSP, InterSpeech, CVPR, AAAI etc.) Qualifications & Skills PhD plus 3 years of relevant experience or Master s degree in Computer Science, Engineering, or related fields plus minimum of 5 years relevant experience, or Bachelor s degree in Computer Science, Engineering or related experience plus a minimum of 6 years of relevant experience Minimum of 4 years of industry experience in artificial intelligence (AI), Natural Language Processing (NLP), Vision and Automatic Speech Recognition (ASR) In-depth knowledge of deep learning (DL) with expertise in PyTorch/TensorFlow In-depth understanding of Transformers, hands-on experience with the Hugging Face library, and the ability to solve NLP and ASR problems using LLMs Experience working with large datasets, addressing quality issues, and interpreting data with a focus on business goals Expertise in Python programming Hands-on experience in developing production-ready, scalable code Ability to lead projects independently and mentor and guide other team members Knowledge of deployment using environments such as: Docker, AWS, or Kubernetes Location preference: India - Bangalore, India - Chennai For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.

We are seeking a meticulous and experienced Payroll Manager to lead payroll operations in our fast-paced, high-growth SaaS environment. The ideal candidate will ensure timely and accurate payroll processing across multiple geographies, ensure compliance with local and international regulations, and help scale payroll operations in line with our global expansion. This role requires a strong understanding of tech industry nuances, equity compensation, and cross-functional collaboration between Finance, HR, and Legal teams. Key Responsibilities: Own the end-to-end payroll process and accounting for multi-state and/or global employee populations, ensuring accuracy, timeliness, and compliance. Manage equity and incentive-based compensation (e.g., stock options, RSUs) in coordination with HR and Legal. Ensure compliance with applicable India, state, and international payroll, tax, and labor laws. Partner with HR to ensure accurate employee data and integrations across HRIS and payroll systems (e.g., Workday/Darwin Box). Administer payroll deductions, benefits, bonus payouts, and other variable components. Support audits (Statutory, Tax, Internal) and provide relevant payroll documentation. Implement and optimize payroll processes and controls for scalability. Develop internal reporting and analytics to support Finance and People teams. Lead or support payroll-related system migrations and vendor transitions. Provide guidance and support to employees regarding payroll-related queries. Qualifications: Bachelors/Masters degree in Accounting, Finance, HR, or a related field. 7-9+ years of payroll experience, with at least 2 years in a SaaS, tech, or high-growth company. Experience managing APAC/ U.S. payroll (international payroll experience a plus). Strong understanding of equity compensation and payroll tax implications. Proficiency in payroll systems (e.g., ADP, Workday, Darwin box). Certified Payroll Professional (CPP) preferred but not required. Key Skills: Strong analytical and problem-solving skills. Meticulous attention to detail and data accuracy. Excellent interpersonal and communication skills. Ability to thrive in a dynamic, fast-paced, and remote-friendly work environment. Confidentiality, integrity, and discretion with sensitive information. Bonus: Experience with global payroll tools Exposure to M&A integration or rapid scaling environments. Familiarity with GAAP and accrual-based accounting for payroll.

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role Uniphore is seeking a data-driven, execution-oriented Manager to join our Revenue Operation s team. This individual will serve as a key partner to GTM leadership across Sales, Marketing, and Customer Success, responsible for delivering strategic insights, leading cross-functional programs, and enabling data-informed decision-making to accelerate growth and efficiency. T his role is critical to help lead the Global field organization (Sales, SEs, Product, Marketing, Finance) through the evolution of GTM structure, productivity optimization, and operational processes. Primary responsibilities include executing operational cadence (e.g., forecasting, pipeline management), overseeing commercial processes including order form creating, and support quote to order process es . Initiatives includ e ensuring a healthy business operating cadence, revenue systems & process standardi z ation, revenue forecasting & managing Deal Desk initiatives. You will work cross functionally with Sales, Finance, Marketing, Product and Delivery stakeholders in all regions to streamline our Lead-To-Order process. Your Priorities will include - Deal Desk & Order Management: Be a key anchor in the Deal Desk to provide deal acceleration and standardization. Act as a point of contact in all aspects of the Quoting-to-Booking process including questions relative to quotes, order status, deal registration, process adherence, etc. Ensure alignment & compliance on pricing/discounting terms maintaining deal hygiene. Administer end to end Quote to Order Management process, our CPQ tool, including overall governance and support. Business Operating Cadence & Reporting : Establish and drive operating cadence/rigor across all Sales, Finance, Marketing, Product, Sales Development, and Customer success functions. Work with the sales and business leaders to ensure the health of the business on achieving key performance metrics including forecast accuracy, funnel analysis, and pipeline management. Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards. Provide support for adhoc reporting, analysis, insights and troubleshooting for the Global Sales teams with quick turnaround. Sales Process & Support: Design, implement and optimize policies and processes in line with business realities and regulatory requirements. Build scalable capabilities to support growth plans. Bring rigor and organization to the weekly, monthly and quarterly sales meetings and reports. Be an escalation point to help enable the sales team in their day to day challenges to help resolve and navigate deal structuring, discounting, commissions, territory mapping, split and coverage decisions. Revenue Systems & Processes: Lead efforts to standardize processes and systems (e.g. Salesforce.com ) to enable accurate and efficient data collection and management of the company s sales efforts Work cross-functionally to define problems, analyse growth opportunities and develop solutions, actionable recommendations and results through a rigorous, data driven process. Build sophisticated analytical models that further our understanding of the business. Create and document our sales processes, and train/onboard team members Qualifications : - 5-10 year of tech industry sales operations experience mandatory with strong exposure to growth enterprise software and SaaS companies. Have proven ability to think strategically and plan effectively; be hands on , detail and results oriented and manage multiple tasks against deadlines. The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry, but can also communicate effectively with executive and sales leadership This candidate will be data-driven, self-motivated, sales infrastructure savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly while keeping focused on high impact projects with limited direction and supervision Expert in Salesforce and Excel; strong experience with CPQ tools (e.g., Dealhub ) Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment Ability to create a performance- and metrics-focused culture Strong interpersonal skills with demonstrated ability to present technical content to general audiences Strong analytical and quantitative skills; ability to determine trends and propose solutions Organized and can juggle working on multiple different projects at once A creative problem solver who thrives in a fast-paced environment Excellent collaboration skills working with multiple departments and individuals to reach common solutions that serve revenue growth Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.