Head of Operations (Healthcare)

Head of Operations (Healthcare)

Location: Calicut, Kerala

Job Type: Full-Time

Salary: 35000-45000/Month

Apply with CV: careers@lyxaa.com

About Lyxaa

Lyxaa is a futuristic health optimization and longevity startup focused on prevention, personalization, and measurable outcomes. We combine advanced diagnostics like epigenetic and gut microbiome analysis with IV nutrition, wearables, and non-invasive therapies. All our services are medically supervised, evidence-based, and designed with the highest standards of safety and scientific validation. We make future-ready wellness accessible, transparent, and convenient with the help of Ai and other emerging technologies for those who prioritize living healthier, longer lives.

Our Core Values:

1. Preventive & Personalized Health Optimization

We believe in a shift from reactive care to proactive, preventive healthcare. Our protocols are personalized, scientifically designed, and evidence-based, focused on optimizing long-term health outcomes.

2. Innovation, Technology & Continuous Scientific Advancement

Our foundation is built on innovation and cutting-edge technology. We stay at the forefront of science through continuous learning and by applying the latest research in longevity and health optimization.

3. Uncompromising Safety, Scientific Validation & Medical Oversight

We uphold the highest standards of safety, clinical validation, and regulatory compliance. All services and products are backed by scientific evidence and offered under licensed medical supervision.

4. Longevity as an Accessible, Wellness-Driven Lifestyle

We are not just a healthcare company—we promote longevity as a lifestyle. Our goal is to make advanced wellness accessible and affordable for forward-thinking individuals and health-conscious communities who prioritize living their healthiest, happiest lives.

5. Measurable Outcomes, Continuous Monitoring & Customer-Centric Design

We are committed to delivering measurable, impactful results. Our ecosystem is designed for continuous monitoring, actionable insights, and the highest level of convenience for our customers.

6.Transparency in Everything We Do!

We maintain full transparency in everything we do—from the science behind our protocols to the source of our products and the clarity of our pricing—ensuring trust at every step.

Role Overview

As Head of Operations, you will own and scale Lyxaa’s entire service-delivery ecosystem while ensuring smooth, day-to-day operations—clinic- and field-based. Reporting directly to the Founder, you will build and optimize processes, manage cross-functional teams, and drive both cost-efficiency and quality across our growing network of centers and home-care services.

Key Responsibilities

1) Service Delivery & Process Management

• Design, document, and refine SOPs for all core services: home nurse visits, diagnostic sample collection, IV therapy, telehealth consultations, and in-clinic workflows.
• Implement quality-control checks, field audits, and regulatory-compliance mechanisms to guarantee clinical safety and service excellence.
• Optimize resource utilization—staff rosters, equipment deployment, and supply inventory—to minimize cost without sacrificing quality.

2) Clinic & Field Operations Oversight

• Oversee daily operations at each Lyxaa center and coordinate home-care schedules; ensure seamless patient flow, timely bookings, and high satisfaction.
• Monitor team performance metrics (utilization rates, service turnaround times, client satisfaction) and implement corrective action when needed.
• Ensure full compliance with health, safety, and data-privacy regulations across all service modalities.

3) Vendor & Partnership Management

• Establish and manage relationships with laboratories, medical-supply vendors, equipment providers, and logistics partners.
• Negotiate SLAs, pricing, and volume discounts; regularly review vendor performance to maintain service standards and cost targets.

4) Cross-Functional Coordination

• Partner with Marketing and Telecalling teams to forecast demand, align capacity, and coordinate promotional campaigns.
• Liaise with Finance (and external CA firm) for accurate invoicing, billing, collections, and budget management.
• Work with Product and Technology teams to pilot new offerings—wearable integrations, AI-driven workflows, or mobile-app enhancements.

5) Cost Optimization & Financial Discipline

• Identify opportunities for cost savings across operations (route optimization, staffing models, bulk procurement).
• Implement tracking systems for operational expenses, report variances, and recommend budgetary reallocations to senior leadership.

6) Team Leadership & Culture

• Recruit, train,manage and mentor operations staff (dispatch coordinators, field nurses, lab technicians, front-desk personnel) to build a high-performing, cohesive team.
• Champion Lyxaa’s cultural values—integrity, innovation, and happiness—through regular team meetings, “Pat on the Back” recognitions, and continuous-improvement initiatives.

7) Reporting & Analytics

• Maintain real-time dashboards for key KPIs: service volumes, on-time delivery rates, cost per service, and client-feedback scores.
• Present weekly and monthly performance reviews to the Founder, highlighting successes, risks, and strategic recommendations for expansion.

Requirements

Education: Master's degree in Healthcare Management, Operations, Business Administration, or a related field.

Experience:

• 4-7 years in operations management, preferably in healthcare, diagnostics, home-care services, or a high-growth startup.
• Demonstrated expertise in process improvement, cost optimization, and regulatory compliance.

Skills & Competencies:

• Advanced process-design and project-management capabilities (PMP or equivalent certification is a plus).
• Strong negotiation skills and financial acumen for vendor contracts and budget oversight.
• Proficiency with HRMS/CRM platforms, route-planning or dispatch tools, and inventory management systems.
• Data-driven mindset, with fluency in Excel/Google Sheets and dashboard tools (e.g., Google Data Studio).

Personal Attributes:

• Exceptional organizational skills, attention to detail, and ability to juggle multiple priorities under tight deadlines.
• Excellent communication and stakeholder management, with the capacity to lead cross-departmental projects.
• Resilient problem-solver who thrives in ambiguity and continuous change.
• Passion for wellness, preventive healthcare, and delivering a premium client experience.

Why Join Lyxaa?

• Lead the core operations and process-optimization of a futuristic wellness-tech brand at an early stage.
• Competitive compensation with performance-linked incentives.
• Access to Lyxaa’s full suite of services and staff-rate benefits.
• A collaborative culture that values innovation, well-being, and professional growth.

How to Apply

Please email your Cover letter and CV to careers@lyxaa.com  with the subject line:

Application – Head of Operations – [Your Name]

Join the science of longevity. Represent the future of healthcare. Welcome to Lyxaa.