Workforce Software Human Capital

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.

Insights Innovation & Operate

Helps clients sustain organizational performance and enables ongoing insights into the organization with a set of services and solutions that extend capabilities with products, solutions and operates capabilities provided as a service. The HC Operate team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. Human Capital Application Management Services help clients sustain Organizational performance by helping to manage, enhance, and maintain custom or packaged HR software. Deloitte provides full-cycle Operate from upfront advisory services through application optimization and innovation. Keeping the employee in mind, all our

services cater to improving an organization’s productivity through their human capital asset.

Work You’ll Do

• Participate in the full lifecycle of an Operate project including, System enhancements, Support and Maintenance, in adherence to Service Level Agreements
• Work on Incident Management activities like Incidence logging, Triage, Tracking and Resolution on severity basis, and Problem Management activities of Root Cause Analysis and Error Handling.
• Participate in requirement gathering for identified changes (small and medium enhancements) based on Request for Change documents, and translate business needs into technical/functional design specifications
• Work with IT Service Management (ITSM) tools like ServiceNow for Level based (L1, 2 or 3) support
• Our practitioners will be able to maintain the specialization they have built to date in certain areas while also learning how it connects to broader issues in the market.
• We are committed to continuously supporting our practitioners as they build skills in either one specific part of our business or across the business – our Portfolio is structured to facilitate this learning.
• With Human Capital at the forefront of every organization and Industry, our people will have the ability to capitalize on some of the biggest trends happening today and support organizations working to leverage their greatest asset: their people.
• We will continue to help our people deliver world-class services, innovate on new solutions and products, and prepare them to address our clients’ most difficult challenges in the market.
• Knowledge in one or more of the following areas: Workforce Management concepts, Workforce Software suite, ITSM tools, RACI Matrix, RAID Log and ITIL practices

Additional Responsibilities:

• Participate/ Lead in the full lifecycle of a project including, Business Analysis, Functional Specification, System Configuration, Design and Testing

• Participate in requirement gathering and translate business needs into a systems design specification
• Maintain and monitor data conversion assigned activities during all phases of project
• Research, document, configure and test all functional elements involving rules and policies
• Collaborate with the functional consultants and other project team members to ensure configuration of the functional specifications have been met
• Collaborate with project teams and client stakeholders in a virtual environment to support project delivery
• Support deployment activities including involvement in local design workshops, implementation and hyper care related activities
• Perform configuration, re-configurations, upgrades, enhancements, implementation, maintenance and user acceptance testing activities for large-scale timekeeping and workforce application
• Act as technical liaison and subject matter expert with internal client organizations and peer technology partners on timekeeping and workforce application
• Create and update detailed functional and technical design documents, plans testing strategies and test cases, user training documents and implementation documentation as necessary
• Conduct production support, software upgrades, and regular audits, to ensure compliance
• Maintain security related configuration, new labor level entries, employee groups and labor level sets. Act as liaison for application upgrades and coordinate communications and training
• Work location – BLR/HYD/MUM/GUR, Timings – 2pm to 11pm

The key skills required are as follows:

• Bachelor’s Degree and Masters in Human Resource Management is desirable
• WFS Certification in Configuration / Integration Specialist and above is
• 2-6 years’ experience as a techno functional consultant in Time & Attendance system with Workforce Software.

• Working with SQL, Java scripts along with WFM software’s such as WorkForce Software
• PT102/ PT103 certification is
• Candidates with experience on WorkForce Software products (Time & Attendance, Absence Compliance Tracker, Reporting using SAP Crystal Reports and Workforce Analytics)
• Configuration of policy, Profile baseline, pay codes and pay code mapping, accruals, premiums and transaction creation policies, basic scheduling and roles.
• Experience in one or more of the following areas is added advantage: Consulting experience, Workforce Analytics and Interfaces
• Strong analytical/problem-solving ability
• Strong interpersonal skills
• Excellent written and oral communication skills
• Ability to work in teams and interact across all levels
• Ability to deal with ambiguity and work pressure
• Proficiency in MS Office, specifically MS Word, PowerPoint and Visio
• Demonstrated experience in HR Service Delivery, HR Transformation, HR Shared Services is preferred