5704 Triage Jobs

Job Description Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecycle—from planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to Nokia's end-users, ensuring adherence to agreed service level agreements. How You Will Contribute And What You Will Learn Receive, triage, investigate, and resolve security incidents impacting customer experience, ensuring timely and effective resolution within defined SLAs. Prioritizing incidents based on severity and impact and perform root cause analysis to prevent recurrence. Coordinating with internal and external teams to resolve complex incidents. Provide guidance and support to the team on incident management best practices. Maintaining accurate and detailed incident records. Continuously evaluate and improve incident management processes to enhance efficiency, effectiveness, and customer satisfaction. Communicate effectively with customers regarding incident status, impact, and resolution. Maintain professional and empathetic communication throughout the incident lifecycle. Reporting and Analysis: Generate regular reports on incident trends, frequency, and impact. Analyze data to identify areas for improvement in security posture and customer experience. Collaborate with other Security Operations Center teams, engineering, product development, and customer support to ensure seamless incident resolution. Identify opportunities to automate incident response processes to improve efficiency and reduce resolution times. May contribute to the development and maintenance of automation scripts. Key Skills And Experience You Have: B.E/M.E/B.Tech/M.Tech with 8+ years of experience in Information Security, or a related field, or equivalent experience. Proven experience in a Security Operations Center or incident response environment, with a focus on customer experience. In-depth understanding of security technologies, including firewalls, intrusion detection/prevention systems, and SIEM. Experience with incident management tools and methodologies (e.g., ITIL). Excellent business English communication skills. It would be nice if you also have: Experience with scripting languages (e.g., Python, PowerShell) Relevant security certifications (e.g., CISSP, CISM, Security+) About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.

Job Description Customer Services encompasses a range of activities supporting Nokia customers, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and training. The team drives revenue growth and enhanced customer satisfaction throughout the service lifecycle—from planning and design to deployment, integration, optimization, operation, and maintenance. Managed Services is responsible for the ongoing operation and performance of customer networks, proactively proposing and implementing upgrades based on business needs. This includes the technical management and operation of contracted IT and telecommunications services provided to Nokia's end-users, ensuring adherence to agreed service level agreements How You Will Contribute And What You Will Learn Receive, triage, investigate, and resolve security incidents impacting customer experience, ensuring timely and effective resolution within defined SLAs. Prioritizing incidents based on severity and impact and perform root cause analysis to prevent recurrence. Coordinating with internal and external teams to resolve complex incidents. Provide guidance and support to the team on incident management best practices. Maintaining accurate and detailed incident records. Continuously evaluate and improve incident management processes to enhance efficiency, effectiveness, and customer satisfaction. Communicate effectively with customers regarding incident status, impact, and resolution. Maintain professional and empathetic communication throughout the incident lifecycle. Reporting and Analysis: Generate regular reports on incident trends, frequency, and impact. Analyze data to identify areas for improvement in security posture and customer experience. Collaborate with other Security Operations Center teams, engineering, product development, and customer support to ensure seamless incident resolution. Identify opportunities to automate incident response processes to improve efficiency and reduce resolution times. May contribute to the development and maintenance of automation scripts. Key Skills And Experience You Have: B.E/M.E/B.Tech/M.Tech with 8+ years of experience in Information Security, or a related field, or equivalent experience. Proven experience in a Security Operations Center or incident response environment, with a focus on customer experience. In-depth understanding of security technologies, including firewalls, intrusion detection/prevention systems, and SIEM. Experience with incident management tools and methodologies (e.g., ITIL). Excellent business English communication skills. It would be nice if you also have: Experience with scripting languages (e.g., Python, PowerShell) Relevant security certifications (e.g., CISSP, CISM, Security+) About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.

Job Role: Sr. Cyber Security Engineer(L3) Type: Full Time Location: Remote Intraedge is seeking a seasoned Cybersecurity Engineer on behalf of its financial domain client to support advanced threat detection, data-driven defense, and automation within a cloud-first, consumer-centric environment. This role will lead the development and implementation of intelligent security solutions using SIEM, SOAR, and machine learning to enhance detection, response, and operational efficiency across the enterprise. Key Responsibilities * Design, implement, and manage enterprise SIEM (Splunk) solutions for centralized log analysis and real-time event monitoring. * Develop and fine-tune correlation rules, alerts, dashboards , and use cases to detect anomalous and malicious activity. * Lead data ingestion and normalization from varied enterprise systems (e.g., cloud workloads, endpoints, network devices). * Develop and maintain SOAR playbooks to automate incident detection, triage, response, and recovery. * Optimize SOAR workflows and integrations with security infrastructure to reduce MTTD/MTTR. * Build and apply machine learning models to identify security anomalies, enrich event context, and predict threats. * Collaborate with Security Operations Center (SOC) , DevOps , IT , and business units to align security automation with business goals. * Analyze incident data to uncover trends and provide recommendations for improving controls and detection. * Maintain detailed documentation for playbooks, integrations, automation processes, and incident response protocols. * Stay abreast of industry trends and emerging tools to continually advance detection and automation strategies. * Mentor junior engineers and assist in promoting SOAR and SIEM best practices across the team. Required Qualifications * 4+ years of experience in cybersecurity engineering , including SIEM (Splunk), SOAR, and machine learning-based threat detection. * 3+ years of experience in security automation using platforms such as Splunk SOAR, XSOAR, Swimlane , or similar. * 3+ years in cyber data engineering or analytics: log processing, enrichment, and telemetry pipelines. * Expertise in scripting languages like Python and PowerShell , and using REST APIs for integrations. * Proven experience designing and deploying security automation workflows in enterprise environments. * Bachelor's degree in Computer Science , Information Security , Engineering , or related field-or equivalent experience. * Ability to troubleshoot complex security issues and integrate with diverse platforms. * Strong communication and collaboration skills to work with technical and non-technical stakeholders. Preferred Qualifications * Hands-on experience with cloud platforms such as AWS , Azure , or Google Cloud Platform . * Familiarity with cloud-native security tooling , telemetry pipelines, and serverless security design patterns. * Experience working within Agile environments and cross-functional DevSecOps teams. * Knowledge of change management processes , compliance frameworks (e.g., NIST, ISO), and regulatory constraints in financial services.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Program Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day. Job Description Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion. As a Community Associate, you are responsible for providing front-line customer support to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries--related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. The ideal Community Associate... understands empathy is the key to helping others exercises strong problem-solving skills showcases endless patience and contagious positive energy Responsibilities Engage with Poshmark users regarding dispute cases via email support Investigate all aspects of an order and find resolutions for dispute cases filed by buyers Respond to users in a timely, friendly, and professional manner Execute decisions to fairly resolve disputes following Poshmark’s return policies Communicate with Poshmark users in a friendly, helpful, and patient manner via email Gather feedback and suggestions from the Community Strive to exceed volume and CSAT/QA goals May be required to work on holidays and overtime as needed This role will be for 5 working days/week, 9 hrs/day between 8am to 8pm 6-Month Accomplishments Independently handle trained cases with efficiency and accuracy Provide resolutions based on guidelines and policies Meet daily case goals on a consistent basis 12+ Month Accomplishments: Navigate assigned Tier cases with ease Absorbed tier knowledge without depending on resources Meeting and or exceeding all performance metrics Requirements Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply Enthusiastic about community, customer service, and spreading love and kindness Endless patience and a positive attitude with the ability to turn a negative into a positive Competitive by nature; thrives off the success of a team Believes that helping users is crucial to the growth and success of the company Strong computer and typing skills Exceptional written communication skills with keen attention to detail Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. View Poshmark's Job Applicant Privacy Policy here.

Threat Hunter 2 Hyderabad, Telangana, India Date posted Jul 31, 2025 Job number 1854813 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Security Engineering Discipline Security Research Employment type Full-Time Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. We are seeking for a passionate cybersecurity professionals to join our growing team of Defenders. In this role, you will proactively detect, investigate, and respond to advanced threats across enterprise environments using cutting-edge and AI enabled security tools and threat intelligence. The ideal candidate combines strong security expertise with a curious mindset and skills to conduct deep threat analysis. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Graduate degree in engineering or equivalent discipline. 3–7 years of experience in cybersecurity (SOC, IR, Threat Hunting, Red Team). Hands-on experience with SIEM, EDR, and cloud-native security tools (Microsoft XDR, Sentinel, CrowdStrike, etc.). Experience with at least one cloud platform (Azure, AWS, GCP) and its associated security services and configurations. Proficiency in KQL, Python, or similar scripting languages for data analysis and automation. Strong knowledge of MITRE ATT&CK, Cyber Kill Chain, and adversary TTPs. Familiarity with operating system internals (Windows, Linux) and endpoint/network forensics. Certifications like CISSP, OSCP, CEH, GCIH, AZ-500, SC-200 or similar/equivalent are a plus. Responsibilities Monitor, triage, and respond to security incidents using alerts and incidents from Microsoft Defender products (MDE, MDI, MDO, MDA, MDC etc.) Perform proactive threat hunting using hypothesis, and telemetry from endpoints, identities, cloud and network. Develop hunting queries using Kusto Query Language (KQL) or similar to uncover suspicious patterns and behaviors. Investigate security incidents across hybrid environments and contribute to root cause analysis and containment strategies. Collaborate with internal teams (defender, threat intelligence, engineering) to enhance detection logic, develop automations, and improve incident response workflows. Contribute to incident documentation, detection playbooks, and operational runbooks. Stay current with evolving threat landscapes, cloud attack vectors, and advanced persistent threats (APT). Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job requisition ID :: 86003 Date: Jul 31, 2025 Location: Hyderabad Designation: Deputy Manager Entity: Deloitte South Asia LLP Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Your work profile We are looking for an experienced Security Operations L3 Engineer to provide advanced-level support in monitoring, detecting, and responding to cybersecurity incidents. The L3 engineer will act as a senior escalation point, performing detailed threat analysis, handling complex incidents, and providing guidance to junior SOC team members. The ideal candidate will have deep expertise in incident response, threat hunting, and security monitoring tools, along with the ability to lead investigations and contribute to process improvements. Key Responsibilities: Incident Response (IR): Lead investigations and respond to advanced security incidents, providing root cause analysis, containment, eradication, and recovery recommendations. Threat Hunting: Proactively hunt for and analyze potential threats within the organization’s environment using SIEM tools, EDR, and threat intelligence feeds. Triage & Escalation: Act as the final escalation point for unresolved security incidents, assisting L1 and L2 teams with incident analysis and decision-making. Security Monitoring: Continuously monitor security tools (SIEM, EDR, IDS/IPS, etc.) to identify malicious activities, patterns, and anomalies. Forensic Analysis: Perform digital forensics and malware analysis on compromised systems to identify the nature of attacks and minimize future risks. SIEM Management: Tune and enhance SIEM rules, alerts, and dashboards to optimize detection capabilities and reduce false positives. Threat Intelligence Integration: Integrate and apply threat intelligence data to enrich detection capabilities and provide context to ongoing threats and incidents. Vulnerability Management: Collaborate with IT and security teams to assess and address vulnerabilities, ensuring timely patching and remediation. Process Improvement: Contribute to the development of incident response playbooks, procedures, and best practices to streamline SOC operations and improve response times. Mentorship & Training: Provide guidance and mentorship to L1 and L2 SOC analysts, conducting regular training sessions to enhance team capabilities. Reporting & Documentation: Produce detailed reports and metrics on incidents, threat activity, and overall SOC performance for both technical and executive audiences. Required Qualifications: Bachelor’s degree in Computer Science, Cybersecurity, or related field, or equivalent experience. 5+ years of experience in security operations, with at least 2 years in an L3 or senior-level role. Strong hands-on experience in security monitoring, incident response, and threat hunting. Proficiency with SIEM tools (QRadar, Splunk, ArcSight, etc.), EDR solutions, and other security monitoring tools. Expertise in network security, malware analysis, intrusion detection, and digital forensics. Experience working with frameworks such as MITRE ATT&CK, NIST, and SANS Incident Response. Preferred Certifications: CISSP, CISM, GCIH, GCFA, or other relevant cybersecurity certifications. Certification in specific SIEM platforms (e.g., IBM QRadar, Splunk). How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_

Summary -Specialist for project delivery and/or operations in the given business sub -capability. -Partner with Business Stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation and project delivery -Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels. About the Role Key Responsibilities: Define, build and implement enhancements to HR/P&O processes and structures that will improve the P&O function’s alignment to business objectives and ability to help drive business results Review and troubleshoot integration, Triage and solve issues, Application support/ tweaking the written code Define, build and implement enhancements to HR/P&O processes and structures that will improve the P&O function’s alignment to business objectives and ability to help drive business results Own/Participate in the following key activities: Release Management, Regression Testing, Tenant Management, Data Upload, Major Outage/Communication/Updates and Incident Management Manage Application Life Cycle services with WFS Ensure that system designs adhere to solution architecture design (i.e. high-level conceptual design) and are traceable to functional as well as non-functional requirements in projects/enhancements Ensure the overall user experience is taken into account when designing new solutions and services are peer reviewed, formally documented and signed off by business Ensure system design standards are defined to improve and sustain standardization of solutions adhere to architectural roadmap and support the development, execution and operations of solutions Core WorkForce Competencies (knowledge and skills): Hands-on experience with WorkForce Suite offer, including Time & Attendance, Absence Management, and Advanced Scheduling. Knowledge of Analytics module is an advantage Expertise in configuration and troubleshooting , including business rules, custom validations, and data mapping. Integration experience , including working with APIs, connectors, and middleware tools like SAP or other HRIS platforms and payroll technology. Experience with system architecture, tenant management, and version upgrades. WFS certification is an advantage Essential Requirements: Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline 7+ years of IT experience, knowledge of the HR function and processes is must At least 1end-to-end WFS implementation of core Workforce suite in a lead role or worked in Operations team for WFS support. Experience in all phases of the technology implementation lifecycle (requirements gathering, design, build, go-live, testing) Experience leading requirements gathering workshops or facilitating meetings Ability to interact at all levels of the organization Ability to manage work, lead as necessary and mentor team members Ability to do business consult independently and take decisions Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Excellent interpersonal skills along with strong written and verbal communication and the ability to communicate effectively to non-technical audiences as well as senior technical personnel. The individual should have the ability to work effectively as an individual or in a team environment. Excellent teamwork and interpersonal skills Experience as a partner or client of Workforce through an implementation journey Understanding of payroll and time processes and exposure to payroll technology Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division Operations Business Unit CTS Location India Site Hyderabad (Office) Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area Technology Transformation Job Type Full time Employment Type Regular Shift Work No

Job Description Overview The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution. The role is responsible to ensure that the effective and efficient response of tickets related to integration and making sure that the corresponding interactions with the PepsiCo IT ticketing systems are correctly managed. This role will be leading integration calls amongst team and will be responsible to coordinate with the business owners the corresponding resolution, provided testing is required to solve an issue. The incumbent will work under the direction of an Operations Support Manager who will guide and help manage escalations and stay focused on delivery effective solutions. This role will work closely with the Issues/Incidents lead for Employee Central, SAP HCM Issue and Integrations Leads as well as any other tool owners within global HR Operations function. The incumbent will also work with the Testing Lead and/or Analyst to deliver testing efforts for integration break-fixes as well as with other Data Quality and Audit resources within the team to clear data issue, ensure quality going forward and acknowledge any audit issues, if applicable. The HR Ops Sr Analyst role requires the ability to collaborate with multiple teams and being focused and solving and identifying underlying causes for critical or repetitive issues. Responsibilities Manage and coordinate day-to-day integrations related issues, including resource management, priorities, emergencies and other support activities. Appropriately assess impacts and risk on integrations issues and failures and communicate back to management for proper escalations Consult with business clients, when needed, to determine gaps on the performance of integrations and business requirements Identify when issues require fundamental changes and provide proper documentation to reroute the request Coordinate integrations defects with the Employee Central Issue/Incident Lead as well as the HCM Issue and Integrations lead to evaluate the result from proper analysis Create and maintain weekly dashboards on the integrations tickets and failures to provide insights and KPIs to the team’s leadership Assist, as needed, on any global system outages and provide up to date status on the issue Be able to verify and confirm the troubleshooting steps provided by the different vendors and accurately determine next steps for resolution Analyze trends amongst integration and employee data issues to identify root cause and prevent repeptive issues Assist the implementation of new functionality and changes to the mass load tool. Test all changes relevant to the mass load tool Qualifications Minimum of a bachelor's degree, preferably in IT or Human Resources 8-10years of total work experience 5+ years of experience in HCM system implementations/HRIT Experience on working in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred, but will consider Workday, PeopleSoft or Oracle HRMS 5+ years of experience with an ITSM (IT Service Management) type ticketing solution / ITIL Framework Proven experience in customer service Strong critical thinking and analysis skills Experience in documentation and revising remediation processes and procedures. Ability to collaborate, establish and maintain credible and influential relationships at all levels. Ability to multi-task and prioritize and ancipiate issues as well as to make connections on different issues Strong Detailed-oriented skills Capability to communicate in both technical and non-technical language according to their audiencte High stress tolerance

Job Description Overview We are PepsiCo PepsiCo is one of the world's leading food and beverage companies with more than $79 Billion in Net Revenue and a global portfolio of diverse and beloved brands. We have a complementary food and beverage portfolio that includes 22 brands that each generate more than $1 Billion in annual retail sales. PepsiCo's products are sold in more than 200 countries and territories around the world. PepsiCo's strength is its people. We are over 250,000 game changers, mountain movers and history makers, located around the world, and united by a shared set of values and goals. PepsiCo brands can be found in just about every country on the planet, and globally we´re transforming how we make, move and sell our products. We´re in the midst of a digital transformation, defining what it means to be a CPG company in this digital age, by embracing emerging tech.We´ve created centers of excellence, designed to inspire our people. These aren´t regular work environments: they´re incubators for inventive thinking and problem-solving. They´re where our teams come together to create brand new solutions from the ground up, to solve complex global challenges and disrupt the norm. Role: Sr. Operations Engineer Location: Gurugram and Hyderabad PepsiCo’s Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role. Responsibilities Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves. Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct. Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible. Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection. Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. May focus on product resource usage and/or how dependencies are tested and managed. If needed, creates automation to detect compliance requirements. Adds comments and/or refactors existing product code to improve readability, modularity, and generally make it easier for others to contribute to and maintain. Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation. Technical leader (org level). Advises on the best approach for segmenting and orienting SE work to yield the greatest business value. Creates AMS governance strategies based on service contract terms. Works closely with providers to ensure application stability and resiliency. Accountable for the quality of managed service providers and their adherence to contract SLAs. Analyzes application usage and incident rates. Recommends where contracts and/or incentive structures can be revised to reduce cost (due to low usage, low/no incidents). Proactively provides the right amount of information to leadership – descriptions are concise, timelines have estimates, clarify who owns work, call out risks/blockers with a path to green, etc. Collaborates to achieve an appropriately unified set of SE procedures. Qualifications 8+ Years of experience as Operations Engineer working for Supply Chain/IBP areas. Must have good hands-on experience in O9 platform or IBP platforms. Can analyze a problem statement using relevant data. Able to research techniques or solutions and propose a viable approach. Expertise in one or more software languages and design patterns. Understands how to refactor code to make it more modular, scalable, easier to support. Knows how to break features down into components to be developed in parallel by other engineers. Has ways to get more efficiency out of compute resources (without adversely impacting customers). Able to constructively coach engineers - via code reviews, design reviews, etc. Able to craft technical interview questions and independently evaluate candidate skills. Differentiating Competencies Required: Driving for Results: Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a “can-do” attitude and a willingness to take on significant challenges Decision Making: Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities Collaborating: Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying. Communicating and Influencing: Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper. Motivating and Inspiring Others: Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable. Technical Knowledge and Skills: Strong ServiceNow, O9, Supply chain concepts, FMCG background is preferred.

Technical Support Engineering Manager Hyderabad, Telangana, India Date posted Aug 01, 2025 Job number 1852529 Work site Up to 100% work from home Travel 0-25 % Role type People Manager Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience o OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience o OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications: CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Messaging Protection: Experience or strong working knowledge of FP/RN, phishing and antimalware. 2+ years of experience with Exchange or Office 365 (Exchange Online). Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What you’ll do Design, develop, and operate high scale applications across the full engineering stack Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Manage sole project priorities, deadlines, and deliverables. Research, create, and develop software applications to extend and improve on Equifax Solutions Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity What experience you need Bachelor's degree or equivalent experience 5+ years of software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS 5+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience designing and developing cloud-native solutions 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs What could set you apart Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. Git, Github) and build tools like Maven & Gradle. Relational databases (e.g. SQL Server, Oracle) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.8+) Automated Testing: JUnit, SoapUI

About the role The Customer Support Manager will lead and deliver the provision of support services outside of core operating hours to ensure a consistent and superior 24/7 customer experience. The role holder will be the key senior point of contact managing service delivery outside of core hours and will be required to engage and directly support customers and colleagues in a professional manner. They will be responsible for managing a team of remote agents, operating across multiple channels, to deliver to pre-defined KPIs and service levels and to ensure there is a successful handover between operating shifts to ensure we always protect the customer experience. In this role your key responsibilities will be: Overall delivery leadership for all non-core hours support provision Lead the teams and out of hours activities to deliver an exceptional experience for customers and colleagues through on time delivery, achievement of SLAs and KPIs and by going the extra mile to make sure each customer has a great ‘premier’ experience from Zellis Ability to lead any major incidents occurring during the overnight shifts – including chairing of any bridge calls, securing on-call resources and following the major incident processes Diagnose and triage issues and problems for our customers across a variety of live and written contact channels. Drive and manage the delivery of a range of differentiated service levels during the out of hours shifts to ensure key KPIs and SLAs are met while working as a combined leadership team ensuring the end-to-end successful adherence to SLAs and KPIs are achieved. Work with the Head of Customer Support Operations to ensure sufficient resourcing and shift rostering, identify problems, design solutions and deliver change to continually improve the Customer Support function. Drive high levels of productivity by ensuring that the team process core hours work, cases and continuous improvement initiatives when there is insufficient out-of-hours work volumes occurring to make the team fully utilised. Drive resolution of cases in queues and ensure that there is a seamless and successful transition of cases that extend into the next planned shift including appropriate customer communications so that they understand their case will continue to be supported where appropriate. Ensure robust processes for effective handovers between shifts including to and from the core hours teams. Coach individual team members, using a variety of data sources to optimise their performance. Take a proactive approach to motivate the team on a day-to-day basis, e.g. recognising positive milestones throughout the overnight shift, leading stand-ups, huddles and engaging team members to maintain morale Support team members to handle customer queries and escalations with the aim of resolving the core issue at first point of contact and provide personalised responses in a way that balances the need of the customer, our people and Zellis. Achieve established personal targets to achieve required productivity and quality standards to provide excellent customer service. Role model our values and expectations for Technical Support Specialists Complete quality assurance feedback for customer interactions and provide structured feedback to team members. Periodically engage with the transformation manager in Kochi to attract and recruit new team members that match the work demands and customer expectations for out of hours service delivery. Ensure all people-related tasks are completed in line with Zellis procedures and policies Skills & experience A track record of delivering and over-achieving against SLAs and targets A clear, evidenced drive towards building excellence within an omni-channel contact centre environment. Able to be self-sufficient and confident in knowledge when dealing with incidents and potentially complex situations. Ability to independently lead any major incidents occurring during the overnight shifts – including chairing any bridge calls, securing on-call resources and following the major incident processes Resourcefulness and resilience Decision-making capability in a high-pressure environment Technical Customer Support environment experience – comfortable dealing with IT-related issues and problems Experience using one or more real-time case management/ticket management solutions to manage service delivery. Flexibility to work in rotational shifts across a 24-hour window (6:30 am to 6.30 am next day) throughout the week, including weekends Great communication skills - you will enjoy speaking to people and have experience directly working with customers and colleagues. Excellent problem-solving and diagnostic skills: ability to visualise a problem or situation and think abstractly to solve it, often in unfamiliar territory. Previous experience of leading shifts essential Demonstrate examples of our company values Willingness to take on additional tasks as required within the needs of the business. Ability to acquire a broad knowledge of Zellis products and processes. Making People feel appreciated for the work they do. Team leadership experience in a customer-facing environment Previous experience of leading shifts essential An experienced team coach, able to motivate and drive team performance, getting the most from the team operating in a remote environment. Responds well to and able to deliver constructive feedback and is able to assess the component parts of great customer handling skills. Track record of making positive improvements within your department Ability to build relationships with internal and external stakeholders – essential to be able to collaborate with other team managers. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive: A competitive salary. Excellent career progression opportunities. Transportation to the office (up to 30kms). Casual, privilege and sick leave, plus your birthday off. Group medical insurance. Personal accident insurance. Life assurance. A range of additional flexible benefits to support personal wellbeing.

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Position Title : Associate Engineer SOC Location : Noida A Tier 1 OT SOC Engineer is responsible for the initial monitoring, detection, and triage of security events within operational technology (OT) environments. They respond to alerts, perform basic incident analysis, and escalate threats as needed to higher tiers, ensuring the security and continuity of industrial systems. Strong attention to detail and familiarity with OT protocols and security tools are essential for this role. You will report to the Team Lead SOC and have a hybrid schedule working in Noida, India Your Responsibilities: Continuous monitoring of events/alerts. Identify and act on anomalous network activity. Conduct triage of alerts to identify potential issues, false positives, compromises, intrusion attempts...etc. Document and manage the lifecycle of a case/ticket. Handle customer phone calls and issues. The Essentials - You Will Have: Bachelor's degree in IT/CSE or related field required or equivalent experience. Minimum of 2-3 years of experience in a SOC or security operations role. The Preferred - You Might Also Have: CompTIA Security+ – Foundational cybersecurity knowledge Certified SOC Analyst (CSA) – EC-Council What We Offer: Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Lead Consultant – L2 Windows Operations Engineer We are Level 2 (L2) Windows Operations (WinOps) support team, to provide high-quality operational support and issue management for Client's Windows-based end-user environment. Responsibilities Proactive Monitoring & Analytics: Leverage telemetry to detect issues early and improve the end-user experience. Incident and Problem Management: Triage and resolve issues efficiently; contribute to root cause analysis and long-term fixes. Operational Task Execution: Handle Windows OS patching, compliance enforcement, and technical debt remediation. Automation Support: Drive automation in alerting, escalation, and issue resolution with collaboration from engineering teams. Cross-Functional Contributions: Support security risk management, application control, asset management, and AI-based automation initiatives. Execution of monthly & ad-hoc Windows patching cycles. Ensuring security compliance assurance on endpoints. Management and remediation of technical debt areas. Continuous monitoring of performance dashboards and alerts. Real-time identification and troubleshooting of issues/anomalies. Handling L2 escalations from the Service Desk (Incident Management). Performing initial diagnostics and providing remediation steps. Managing L2 operational tasks currently handled by L3. Developing and refining troubleshooting procedures, SOPs, and playbooks. Knowledge sharing and training (internally and potentially L1). Generating and escalating reports (e.g., to L3, management) Qualifications we seek in you! Minimum Qualifications Bachelor's degree in computer science, information technology, or a related field. Preferred Qualifications/ Skills Strong expertise in Microsoft Windows Ecosystem: Intune, Entra ID, SCCM, AD Proficiency in PowerShell, and familiarity with Bash or Python scripting Experience with Digital Experience Monitoring (e.g., Aternity, Endpoint Analytics) Solid grasp of incident/problem management best practices Awareness of security compliance and endpoint risk management Effective technical troubleshooting and diagnostics Strong documentation skills (SOPs, knowledge articles) Familiarity with AI Copilots or virtual agents for automation workflows Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Lead Consultant Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 1, 2025, 4:13:16 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Principle Consultant – L2 Windows Operations Engineer We are Level 2 (L2) Windows Operations ( WinOps ) support team, to provide high-quality operational support and issue management for Client's Windows-based end-user environment. Responsibilities Proactive Monitoring & Analytics: Leverage telemetry to detect issues early and improve the end-user experience. Incident and Problem Management: Triage and resolve issues efficiently; contribute to root cause analysis and long-term fixes. Operational Task Execution: Handle Windows OS patching, compliance enforcement, and technical debt remediation. Automation Support: Drive automation in alerting, escalation, and issue resolution with collaboration from engineering teams. Cross-Functional Contributions: Support security risk management, application control, asset management, and AI-based automation initiatives. Execution of monthly & ad-hoc Windows patching cycles. Ensuring security compliance assurance on endpoints. Management and remediation of technical debt areas. Continuous monitoring of performance dashboards and alerts. Real-time identification and troubleshooting of issues/anomalies. Handling L2 escalations from the Service Desk (Incident Management). Performing initial diagnostics and providing remediation steps. Managing L2 operational tasks currently handled by L3. Developing and refining troubleshooting procedures, SOPs, and playbooks. Knowledge sharing and training (internally and potentially L1). Generating and escalating reports (e.g., to L3, management) Qualifications we seek in you! Minimum Qualifications Bachelor's degree in computer science, information technology, or a related field. Preferred Qualifications / Skills Strong expertise in Microsoft Windows Ecosystem: Intune, Entra ID, SCCM, AD Proficiency in PowerShell, and familiarity with Bash or Python scripting Experience with Digital Experience Monitoring (e.g., Aternity , Endpoint Analytics) Solid grasp of incident/problem management best practices Awareness of security compliance and endpoint risk management Effective technical troubleshooting and diagnostics Strong documentation skills (SOPs, knowledge articles) Familiarity with AI Copilots or virtual agents for automation workflows Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up . Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training . Job Principal Consultant Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 1, 2025, 4:13:06 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Title: Product Support Engineer Location : Hyderabad Experience : 2–3 years About the Role We’re looking for a hands-on, resourceful Customer Support Engineer to join our customer support team at Moneyone. This role is critical for resolving escalated customer issues, debugging platform behaviors, and ensuring reliability across our Account Aggregator ecosystem. This is an execution-heavy role with strong ownership and opportunities to contribute to process improvements and automation . If you enjoy solving technical puzzles, helping users, and making sure systems run smoothly, you’ll fit right in. You’ll be the go-to person for day-to-day technical issues, bug fixes, and user support, working closely with our engineering and product teams to keep everything running like clockwork. Key Responsibilities Act as the first technical responder for complex support tickets across: UAT onboarding and production configuration issues Fair Use validations and data compliance logic Account Aggregator ecosystem debugging (FIP–FIU session, consent failures, etc.) API errors, payload mismatches, integration problems, and client misconfigurations Take client calls directly to understand and debug issues in real-time, provide clear and actionable resolutions, and ensure smooth follow-through. Handle customer tickets on priority and ensure no SLAs are breached. Use tools like Postman , Athena , SQL , and the AWS Console to identify root causes, validate scenarios, and replicate environments when needed. Trigger and analyze API calls and response payloads to isolate bugs or config issues. Collaborate daily with internal teams through Jira, Slack, and Teams to triage, escalate, or close issues with clarity. Maintain clean and up-to-date SOPs, support documentation , and RCA templates . Monitor logs, alerts, and trends proactively to surface issues before they escalate. Identify recurring tickets and propose automation or workflow optimizations . Keep stakeholders informed with regular status updates, risks, and RCA outcomes. Must-Have Skills 2–3 years of experience in technical/application support, preferably in a SaaS or product-driven environment Strong foundation in APIs — headers, tokens, payload structure; hands-on with Postman Proficiency in SQL , log analysis, and multi-environment debugging Working knowledge of tools like Freshdesk , Freshchat , Athena , Jira , and basic AWS Console operations Clarity in communication — written and verbal — to engage effectively with clients and internal teams Confidence in taking customer calls and leading issue resolution without hand-holding Documentation-first mindset for SOPs, knowledge bases, and RCAs Understanding of web redirects , SDKs , and widget-based integrations Strong prioritization and problem-solving capabilities under pressure Ability to juggle multiple tasks and priorities, especially when things get busy. Some knowledge of databases (SQL/NoSQL), APIs, and cloud platforms (AWS, Azure, GCP) is a plus. Good-to-Have Experience in fintech, banking, or BFSI domain products Exposure to QA/UAT testing and staging/prod workflows during rollout cycles

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0% Site Reliability Engineer Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Work Location: Chennai - Ambattur, Hybrid (Two days in-office, Three days virtual) What you will be doing: Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape. Specifically, the Site Reliability Engineer will be responsible for the following: Design and maintain monitoring solutions for infrastructure, application performance, and user experience. Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments. Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times. Lead incident response, including identification, triage, resolution, and post-incident analysis. Conduct capacity planning, performance tuning, and resource optimization. Collaborate with security teams to implement best practices and ensure compliance. Manage deployment pipelines and configuration management for consistent and reliable app deployments. Develop and test disaster recovery plans and backup strategies. Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes. Participate in on-call rotations and provide 24/7 support for critical incidents. What you bring: 5 to 12 years of Proficiency in development technologies, architectures, and platforms (web, API). Experience with cloud platforms (AWS, Azure, Google Cloud) and IaC tools. Knowledge of monitoring tools (Prometheus, Grafana, DataDog) and logging frameworks (Splunk, ELK Stack). Experience in incident management and post-mortem reviews. Strong troubleshooting skills for complex technical issues. Proficiency in scripting languages (Python, Bash) and automation tools (Terraform, Ansible). Experience with CI/CD pipelines (Jenkins, GitLab CI/CD, Azure DevOps). Ownership approach to engineering and product outcomes. Excellent interpersonal communication, negotiation, and influencing skills. What we offer you: A work environment built on collaboration, flexibility and respect Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing. Varied and challenging work to help you grow your technical skillset Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

DESCRIPTION The Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced devices like Fire Tablets, Fire TV, Amazon Dash Buttons, and Amazon Echo. Key job responsibilities We are a smart team of doers that work passionately to apply advancements in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. As a QAE in this team, you will be working with a unique and gifted team building exciting products for consumers and collaborate with cross-functional engineering teams, including Amazon Robotics. As a QAE on this team, you will be leading test and infrastructure development, test new design and architectural choices which have a significant impact on our systems, our business and most importantly, our customers. You will be working directly with Developers, UX Designers, Product Managers, and TPMs to ensure quality development and quality of our applications and platforms. The test software you build should expose defects in hardware, services, and application code as well as defects at component and feature integration levels. BASIC QUALIFICATIONS 4+ years of quality assurance engineering experience Experience in manual testing Experience in automation testing Experience scripting or coding PREFERRED QUALIFICATIONS Bachelor Or Master's Degree in Computer Science or related field Experience with open source test tools Ability to triage issues, react well to changes, work with teams and ability to multi-task on multiple products and projects Excellent communication, collaboration, reporting, analytical and problem solving skills Experience building test frameworks for creating applications on various platforms Strong sense of ownership, urgency, and drive Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... A Security Specialist IV on the Risk and Active Defense team within the Verizon Consumer Group (VCG) BISO organization is responsible for executing proactive and reactive capabilities to identify and take action on emerging Account Takeover threats facing VCG. A Security Specialist IV on the Risk and Active Defense team within the Verizon Consumer Group (VCG) BISO organization is responsible for executing proactive and reactive capabilities to identify and take action on emerging Account Takeover threats facing VCG. The Security Specialist IV will be responsible for: Working with a team of cybersecurity professionals to manage aspects of active defense and risk inherent in the Verizon Consumer Group landscape, and make decisions concerning triage, mitigation, detection, and prevention of threats to VCG customer base, employees, and partners. Supporting, participating, and leading investigative reviews, exercising discretion and independent judgment. Providing support and analysis for VCG Cybersecurity related incidents Collaborating with the BISO Security Controls and Design team to implement mitigating controls. Supporting root-cause analysis/post-mortems to recommend and develop action plans for risk closure/mitigation. Working both independently and with teammates to perform in-depth triage of Account Takeovers Identify activities requiring investigation. Leading confidential, independent investigations of suspected fraud involving employees/agents/customers/external threat actors. Working with TMC, CIRT, ITO, Legal, HR, & Corporate Security as necessary when conducting these investigations, ensure proper handoff for interviews, law enforcement engagement, and other actions. Providing guidance to other team members within the VCG BISO Team Being data-driven: Utilizing various tools to pull data for analysis and triaging Supporting VCG Channels and partners (Retail, Care/Tech/PACT, Indirect Agents, National Retailers, PSO Partners, Value Brands, and Third Parties) What we’re looking for... You'll need to have: Bachelor's degree or four or more years of work experience. Three or more years of relevant work experience with IT Compliance, Operational Compliance, Business Controls, Cyber or Information Security. Experience in a combination of risk management, information security and/or technology. Experience with proactive detection, monitoring, and data analysis Working knowledge of statistics, reporting and analytical tools (SQL,Splunk, Kibana) with the ability to perform in-depth analyses and manipulation of large datasets to identify activities that require investigation. Experience in Microsoft Excel / Google Sheets and Microsoft PowerPoint / Google Slides for analytics and presentation. Working knowledge of Verizon Systems (e.g., ACSS, OMNI) Even better if you have one or more of the following: Bachelor’s Degree, or equivalent experience, in Cyber Security, Information Technology or Computer Science. Professional management certification in a related field is desirable, such as CISSP, CRISC, CISM, CISA or similar or willingness to obtain within 12 months of hire. Experience formulating, affecting, interpreting and implementing policies and processes to ensure a strong control environment. Experience in Telecommunications industry and technologies Advanced analytical, investigative, problem-solving skills. Previous experience in Cyber Intelligence or related disciplines Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills. Ability to work under tight deadlines, on multiple assignments, with strong attention to detail. Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and nontechnical audiences at various hierarchical levels, ranging from board members to technical specialists. Critical thinker, with strong problem-solving skills; excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Role - Senior Executive Assistant (Only Female candidates preferred) About the Role: We are seeking a Senior Executive Assistant who is proactive, tech-savvy, and highly organized to support our executive leadership team across entities. This role goes beyond traditional administrative duties—it's about being a trusted partner who anticipates needs, drives efficiency, and ensures that the executive's time is optimized for impact. The ideal candidate is detail-oriented, solutions-focused, and able to thrive in a fast-paced, evolving environment. Key Responsibilities: 1. Executive Calendar & Time Management  Proactively manage complex calendars, prioritize meetings, and minimize conflicts.  Coordinate high-stakes meetings across time zones, including board meetings and investor calls.  Anticipate scheduling needs and build in strategic focus time. 2. Email & Communication Management  Triage executive email inboxes, draft responses, and manage follow-ups.  Serve as the executive’s gatekeeper—filtering requests and acting as a communication liaison.  Draft high-quality correspondence, memos, and reports. 3. Meeting & Event Preparation  Prepare agendas, talking points, and briefing materials for meetings.  Attend key meetings when necessary, take notes, and track action items.  Coordinate logistics for team offsites, board meetings, and VIP visits. 4. Travel Management  Plan complex, multi-leg domestic and international travel.  Manage visas, accommodations, and detailed itineraries.  Troubleshoot travel issues in real time. 5. Project Management & Strategic Support  Assist in managing cross-functional projects or strategic initiatives.  Track deliverables, deadlines, and key performance metrics.  Conduct research and prepare presentations or executive summaries. 6. Confidential & Financial Administration  Handle confidential information (e.g., performance reviews, strategic plans).  Manage or support executive expense reports, budget tracking, and vendor payments.  Liaise with finance, legal, and HR on sensitive matters. 7. Leadership & Team Collaboration  Serve as a proxy or representative of the executive in certain settings.  Foster strong relationships across departments to facilitate smoother operations.  Mentor junior administrative staff or manage other assistants. Required Qualifications:  8+ years of experience as a senior executive assistant or in a similar support role  Exceptional written and verbal communication skills  Proven ability to manage multiple priorities and deadlines with attention to detail  Advanced proficiency in Microsoft Office, Google Workspace, and modern productivity tools (e.g., Slack, Notion, Zoom, Asana)  Comfortable working with ambiguity and taking initiative  High emotional intelligence and professional discretion  Bachelor’s degree preferred Location - Perungudi, Chennai Company - Evolv Clothing Interested candidates please share your updated resumes to mathewhrin@gmail.com Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹1,600,000.00 per year Schedule: Day shift Experience: Senior Executive Assistant/Personal Assistant: 8 years (Preferred) Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day. Job Description: Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion. As a Community Associate, you are responsible for providing front-line customer support to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries-related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. The ideal Community Associate... understands empathy is the key to helping others exercises strong problem-solving skills showcases endless patience and contagious positive energy Responsibilities: Engage with Poshmark users regarding dispute cases via email support Investigate all aspects of an order and find resolutions for dispute cases filed by buyers Respond to users in a timely, friendly, and professional manner Execute decisions to fairly resolve disputes following Poshmark’s return policies Communicate with Poshmark users in a friendly, helpful, and patient manner via email Gather feedback and suggestions from the Community Strive to exceed volume and CSAT/QA goals May be required to work on holidays and overtime as needed This role will be for 5 working days/week, 9 hrs/day between 8am to 8pm 6-Month Accomplishments: Independently handle trained cases with efficiency and accuracy Provide resolutions based on guidelines and policies Meet daily case goals on a consistent basis 12+ Month Accomplishments: Navigate assigned Tier cases with ease Absorbed tier knowledge without depending on resources Meeting and or exceeding all performance metrics Requirements: Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply Enthusiastic about community, customer service, and spreading love and kindness Endless patience and a positive attitude with the ability to turn a negative into a positive Competitive by nature; thrives off the success of a team Believes that helping users is crucial to the growth and success of the company Strong computer and typing skills Exceptional written communication skills with keen attention to detail Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Vice President, Production Services Application Support I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President, Production Services Application Support I to join our AI- Hub team. This role is located in CHENNAI, TN - Hybrid In this role, you’ll make an impact in the following ways: Resolve and triage any issues related to critical applications, servers, networks, and overall health of the application. Maintain the operational stability and integrity BNY’s AI Hub platform which is leveraged by other LOB’s Build and maintain standard procedures to troubleshoot and resolve events. Work with Ai Hub engineers to reduce mean time to resolution and enhance delivery of the service. They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains. Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the users. To be successful in this role, we’re seeking the following: Bachelor’s degree in information technology or computer science and/or equivalent work experience in similar fields. 10+ years of experience in technology support areas. Including Java, Phyton, Network, Windows, Unix performing hands-on IT Infrastructure & Application troubleshooting. Proficiency in SQL and Splunk queries to understand logs and build dashboards. Understanding of AI & ML, Agents, Models and core technology on how AI systems learn and make decisions Understanding of Microsoft Azure and GCP ( Google Cloud Platform) Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes. Self-motivated, with key strengths in initiative, dependability, and teamwork. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.