Zabbix and SolarWinds Level 3 Administrator

Indent/SO No- 1000013156

Experience Range: 5+ yrs

Job Location : Near Rajiv Gandhi Infotech Park, Phase-1 Hinjewadi, Pune,

Office

Key Responsibilities:

Strategic Planning and Design:

·      Develop and implement a strategic vision for Zabbix and SolarWinds that aligns with the organization's goals and objectives.

·      Lead the design and optimization of Zabbix and SolarWinds infrastructure, including advanced monitoring templates, devices, and alerting rules.

User Support and Training:

·      Provide expert support for end-users of Zabbix and SolarWinds, addressing complex issues related to monitoring, alerting, and system performance.

·      Offer training and mentorship to Level 1 and Level 2 administrators and end-users.

Advanced Monitoring and Alerting:

·      Oversee the monitoring of network devices, servers, and applications using Zabbix and SolarWinds.

·      Implement and manage advanced alerting policies, escalation procedures, and incident response plans.

Security and Compliance:

·      Ensure that Zabbix and SolarWinds configurations adhere to the highest standards of security and compliance.

·      Monitor and address vulnerabilities to reduce security risks.

Advanced Troubleshooting and Problem Resolution:

·      Provide Level 3 support for complex Zabbix and SolarWinds-related issues, incidents, and user problems.

·      Conduct root cause analysis for challenging technical problems and implement expert solutions.

Documentation and Knowledge Sharing:

·      Maintain comprehensive documentation of Zabbix and SolarWinds configurations, best practices, and advanced troubleshooting procedures.

·      Collaborate with senior administrators to create and update knowledge base articles.

Key Responsibilities SolarWinds:

• Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations.
• Monitoring Tool Deployment, Administration, Configuration and Troubleshooting
• Assist with the design of system architecture for new or existing complex computer systems.
• Integration of 3rd party element managers with APIs (application programming interfaces)
• Assist with the design of subsystems and integration of the total system.
• Identify, analyze, and resolve program support deficiencies.
• Develop and recommend corrective actions.
• Maintaining and Configuring Rules Fand Managing Alerts etc.
• Performance tuning of application and finding automation methods
• Assist with trade studies, to determine system (hardware, software, architecture) improvements.
• Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items.
• Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer)
• Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP & Network Quality Manager) SAAS (Software as a Service) Product
• Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies.
• Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies.
• Provide expertise to define, monitor, and report on SLAs (service level agreements)
• Provide expertise to detect and verify performance issues and determine the scope of the performance issue
• Experience in developing and creating of dashboards
• Ability to provide consultation for new projects, functionalities, migrations, upgrades.

• Ability to direct and guide team to resolve crisis situations within prescribed SLAs
• Ability to plan, initiate and manage special tasks/projects.
• Good analytical, troubleshooting skills in technical fault isolation and rectification.
• Ability to resolve service requests. Strong attention to detail and the ability to follow processes.
• Strong Knowledge of ITSM processes
• Interface proactively with other Infrastructure support teams such as UNIX, Windows, Mac OS (Operating System), Network, Storage, etc.
• Document issues and associated resolutions to problems
• Prepare documentation and presentation of progress reports to customers
• Flexible to work in 247 environments
• Key Skill: Hands-on Systems Administration of Windows (Minor) experience.
• Strong experience with SCOM monitoring suite (2016) experience.
• Demonstrated advanced troubleshooting experience.
• Demonstrated ability to perform system upgrades, maintenance, and reporting.
• Strong troubleshooting or problem-solving skills with the ability to work in a collaborative team environment or independently.
• Strong Oral and Written communication skills.

Qualifications:

·      Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

·      5+ years of experience in Zabbix and SolarWinds administration, optimization, and expert support.

·      Proficiency in advanced Zabbix and SolarWinds configurations, including network devices, server monitoring, and alerting policies.

·      Strong leadership, communication, and problem-solving skills.

·      The ability to mentor and provide guidance to junior team members.