hackajob
is collaborating with Verisk
to connect them with exceptional tech professionals for this role.
We are looking for a seasoned IT Senior Technical Support Engineer-1 with 5 to 8 years of experience in enterprise IT support, HelpDesk and infrastructure operations. This role requires advanced technical knowledge across device and identity management and IT service management using ServiceNow. The ideal candidate will also bring hands-on experience with cloud platforms and enterprise security solutions such as Zscaler, Okta, and SailPoint.
Responsibilities
Key Responsibilities:
ServiceNow & ITSM
Use ServiceNow to manage IT tickets, incident resolution, service requests, and asset lifecycle tracking
Maintain accurate and up-to-date inventory using ServiceNow Asset ManagementAV & Conference Room Support
Manage conference rooms and ensure seamless AV functionality using Crestron systems
Support executive meetings and virtual events, resolving audiovisual and IT issues proactivelyIntegrate AV tools with Microsoft Teams, Zoom, and other communication platformsEndpoint & Device Management
Enrol, manage, and support Windows, macOS, iOS, and Android devices using Microsoft Intune and Jamf
Monitor device compliance and health; address non-compliant endpointsPerform remote actions such as device wipe, lock, or reset in the event of loss or compromiseDeploy and update enterprise applications across devicesIdentity & Access Management
Create, manage, and de-provision user accounts and groups using Office 365 Admin Center, Exchange, Okta, and SailPoint
Configure and manage mailboxes (user, shared, room, resource), including delegation and access permissionsManage guest access and external sharing in collaboration platformsTroubleshoot and escalate Zscaler access issues and device tracing in coordination with security teamsAdditional IT Support Duties
Oversee printer environments, VOIP systems, and CCTV infrastructure
Lead IT onboarding and offboarding processes, including hardware, access, and account provisioningProvide Tier 2/3 escalation support for global end-users, ensuring timely and professional resolutionQualifications
Required Skills & Experience:
8+ years of experience in IT support, systems administration, or infrastructure engineeringExpertise In
Cloud services (Azure, AWS)
Microsoft Intune, Jamf, Office 365 Admin Center, ExchangeOkta, SailPoint, ZscalerServiceNow (ITSM & Asset Management)Maintain Crestron AV, VOIP, LAN, WAN ensuring high availability and performance.Strong troubleshooting skills across software, hardware, and network layersAbility to manage large-scale device fleets and ensure security compliancePreferred Microsoft Course
MCSA/MCSE
Required Skills
Expert knowledge of Windows Client environment, Microsoft Intune, Office365, Laptop/Desktop Hardware troubleshooting skills.
Strong problem-solving, communication, and documentation skills.Preferred Education Qualification: Any Graduation.About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk BusinessesUnderwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precisionClaims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiencesProperty Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficientExtreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governanceMarketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagementLife Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
