Head of Information Technology

Job Description

About the job About ProcDNA ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge technology to create game-changing Commercial Analytics and Technology solutions for our clients. We’re a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won’t be stuck in a cubicle – you’ll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn’t just encouraged; it’s ingrained in our DNA. Ready to join our epic growth journey? What we are looking for? We are looking for a seasoned, execution-driven Head of IT to build and scale ProcDNA’s IT backbone. This is a high-impact, leadership role that combines ownership of infrastructure design, systems and network administration, end-user support, vendor management, and security/compliance oversight The ideal candidate is a hands-on leader with deep technical expertise and a proven track record of building IT infrastructure and teams from the ground up in mid-sized, high-growth organizations . Experience in professional services environments or global capability centers is highly preferred. You will play a pivotal role in building a scalable, secure, and efficient IT environment, enabling ProcDNA’s continued growth globally Key Responsibilities 1. Strategic Leadership & Planning Define and execute a forward-looking IT infrastructure roadmap aligned with organizational growth and global business priorities Collaborate with global and regional leadership to assess current capabilities, prioritize initiatives, and deploy enterprise-grade solutions Build and lead a lean, high-performing IT team, fostering a culture of ownership, innovation, and continuous improvement Stay abreast of industry trends, emerging technologies, and evolving best practices to ensure our infrastructure remains future-ready Develop and manage annual IT budgets, drive cost optimization, and lead vendor negotiations for hardware, software, cloud services, and support 2. Infrastructure & Systems Oversight Oversee core IT operations including LAN/WAN, WiFi, VPN, firewalls, Active Directory, and cloud infrastructure (Office 365, Azure) Ensure high availability, security, and performance of all infrastructure systems including backup, disaster recovery, failover, and endpoint monitoring Implement and optimize collaboration tools, business applications, and access control systems to support seamless daily operations Lead infrastructure build-outs for new office locations—including procurement, connectivity, device setup, and systems integration 3 . IT Service Management & End-User Support Oversee end-to-end helpdesk operations, ensuring timely resolution of incidents and service requests in line with SLAs Standardize support processes and improve user experience across desktop, remote, and mobile environments Own the IT onboarding and offboarding process, ensuring secure and efficient provisioning/deprovisioning of accounts, access, and assets Analyze recurring issues, identify root causes, and implement long-term fixes to reduce support load and enhance uptime 4. Security, Compliance & Risk Management Lead IT security and compliance for India, ensuring alignment with global policies and industry standards like ISO 27001, NIST, and SOX Enforce protocols for access control, patching, encryption, endpoint protection, and incident response Support internal and external audits, lead risk assessments, and manage remediation of control gaps or vulnerabilities Deliver periodic training and awareness programs to instill a culture of proactive cybersecurity across the organization What you will bring? Required Skills & Experience Minimum 10+ years of experience in IT infrastructure and operations, including 4–5+ years in leadership roles within mid-sized (200–1000 person) organizations Demonstrated success in building IT teams and infrastructure from scratch in high-growth, distributed environments Deep technical expertise in: Operating Systems: Windows Server & Desktop, Active Directory Networking: LAN/WAN, DNS, DHCP, Firewalls, VPNs Cloud Platforms: Office 365, Azure (admin-level proficiency) Security: Endpoint protection, patching, encryption, access controls Familiarity with ITIL-based service management practices and tools Preferred: Experience in consulting or global capability center (GCC) environments Leadership Competencies Strong people leadership—ability to recruit, mentor, and motivate a high-performing team Excellent communication and stakeholder management skills, capable of interfacing with business leaders, technical teams, and vendors Strong problem-solving and decision-making abilities, especially in high-pressure situations A mindset focused on scalability, standardization, and continuous improvement What We Offer? Opportunity to shape the IT strategy and infrastructure of a fast-scaling, global organization High visibility and ownership in a mission-critical function, reporting to executive leadership A collaborative work culture that values innovation, autonomy, and impact Competitive compensation aligned with experience and skill set