At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Analytics and Insights Managed Services team bring a unique combination of industry expertise, technology, data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights while building your skills in exciting new directions. Have a voice at our table to help design, build and operate the next generation of software and services that manage interactions across all aspects of the value chain.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Responsibilities
As a Test Manager in the Managed Services Platform, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy through execution and beyond and you will oversee the testing lifecycle to ensure that products and processes comply with industry regulations and organizational standards. You will be responsible for developing and implementing compliance testing strategies, collaborating with cross-functional teams, and ensuring adherence to legal and regulatory requirements. This role requires strong leadership skills, a comprehensive understanding of compliance standards, and proficiency in testing methodologies. PwC Professional skills and responsibilities for this level include but are not limited to:
- Design and drive implementation of end to end testing strategies and frameworks needed to test all the dimensions of an application platform, including functional correctness, performance, scale and security across the Project/Program covering all the workstreams/tracks.
- Manage creation and automation of reusable business-level tests that are easy to maintain, even when underlying features change.
- Work with application team to understand new features, triage and troubleshoot major defects / issues, prioritize defects, identify solutions, and determine root causes with the help of application teams, infrastructure teams, architects and developers
- Drive improved test coverage across application releases.
- Performs evaluation, analysis and makes recommendations regarding tool usage and selection.
- Design and develop test tools that allow teams to scale out to support new features.
- Provides technical direction and support to team members in multiple geographic locations on testing approach and all aspects of automation testing to ensure industry standards and best practices are followed.
- Work with development, quality, DevOps and product management teams to improve efficiency and effectiveness of testing.
- Utilizes tools and methodologies to improve individual team effectiveness and to increase efficiencies in the QA process.
- Establish Test Environments Management and Test Data Management strategies and implement them for different testing activities.
Minimum Degree Required
: Bachelor Degree
Degree Preferred
: Bachelors in Computer Engineering
Minimum Years of Experience
: 9 year(s) of progressive roles managing IT quality assurance and control within software/systems development processes
Certifications Required
: NA
Certifications Preferred
: PMP, Agile Certification (Nice to have)
Required Knowledge/Skills
Preferred Knowledge/Skills
Demonstrates extensive knowledge and/or a proven record of success in the following areas:
- Minimum 5 years of experience as a Test Manager
- 9+ years of overall experience in Software Testing
- Good understanding of Agile and Waterfall methodologies
- Proven track record in projects in an international environment
- Practical experience in test effort estimates
- Very Good knowledge on Healthcare, Energy and Utilities Domain
- Practical experience in test strategy and tests plans definition (for complex integrated solutions)
- Experience in managing teams during UAT/E2E testing
- Practical experience in the use of test management tools e.g. ALM, qTest, JIRA, Azure DevOps etc.
- Being familiar with Test Automation tools like TOSCA, UFT and able to manage test automation scripts design and implementation.
- Experience in non-functional testing management
- Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout
- Confident with working in a fast-paced environment
- Strong interpersonal skills and communication skills, verbal and written to both technical and non-technical audiences that are in geographically dispersed environments
- Ability to develop and nurture strong relationships at all levels
Key Responsibilities
- Compliance Strategy Development: Design and implement robust compliance testing strategies, plans, and processes that align with organizational objectives and regulatory requirements.
- Leadership & Management: Lead and manage a team of testers focused on compliance, providing guidance, mentorship, and performance evaluations to ensure high team performance and engagement.
- Stakeholder Collaboration: Work closely with legal, regulatory, and operational teams to ensure comprehensive compliance test coverage and promptly address any issues or concerns.
- Quality Assurance: Establish and enforce quality assurance standards and metrics for all compliance testing phases. Implement automation strategies to enhance testing efficiency and accuracy where applicable.
- Risk Management: Identify, assess, and mitigate risks associated with compliance testing activities. Develop contingency plans to address potential challenges proactively.
- Reporting & Documentation: Prepare detailed test reports and documentation, including compliance assessment summaries, defect logs, and performance metrics. Communicate findings and recommendations to stakeholders effectively.
- Continuous Improvement: Drive continuous improvement initiatives within the compliance testing process, leveraging industry best practices and emerging technologies.
- Regulatory Compliance: Ensure all products and processes comply with applicable laws, regulations, and standards, staying updated on changes in the regulatory landscape.
Qualifications
- Proven experience as a Test Manager or in a similar role, with a focus on compliance and regulatory standards.
- Strong understanding of compliance processes, testing methodologies, and quality assurance practices.
- Proficient in test management tools and automation frameworks.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
- Strong problem-solving skills and attention to detail.
- Experience with Agile and DevOps practices is highly desirable.
