Senior Associate, Change Management & Process Excellence

About us

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for company of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 63 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions. At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work.

If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

For more information, please visit our website https://wework.co.in/

About the role

As a Change Management & Process Implementation Specialist at WeWork India, you will play a crucial role in managing the change initiatives, implementing processes, and providing software training as the company prepares for structure growth. This position requires a strong understanding of business processes, automation, software systems, and change management best practices. You will work cross-functionally with different departments to ensure smooth transitions during process upgrades, the integration of new software solutions, and the scaling of operations.

Roles and Responsibilities

1. Change Management and Stakeholder Engagement:

• Lead change management initiatives to support organizational transformation as the company prepares for excellence.
• Develop and execute change management plans, including communication strategies and training programs for internal teams.
• Act as a liaison between the Director of strategy and operations and Supply team, ensuring buy-in and alignment on process changes and new technologies.
• Monitor and measure the success of change initiatives, providing feedback and adjustments as necessary.

2. Process Setting and Implementation:

• Analyze and document current business processes to identify inefficiencies, gaps, and opportunities for improvement.
• Collaborate with department heads and teams to define, design, and implement new processes that align with company goals.
• Work closely with cross-functional teams to implement process automation, improving operational efficiency and consistency across departments (e.g., sales, marketing, member services, finance).
• Create and maintain process documentation, process flow charts, and standard operating procedures (SOPs).
• Provide ongoing support to teams in adhering to newly implemented processes and workflows.
• Assist in the preparation of internal audits and assessments to validate process readiness for public scrutiny.
• Track and report on key performance indicators (KPIs) related to process changes, software adoption, and automation outcomes.

3. Software Implementation and Training:

• Oversee the adoption and integration of new software tools or upgrades, ensuring a smooth transition for employees.
• Conduct software training sessions for employees, ensuring they are proficient in using new tools and systems effectively.
• Develop training materials, user manuals, and FAQs to support software adoption.
• Provide one-on-one and group training sessions for employees at all levels, addressing any issues or questions related to software functionalities.
• Act as a subject matter expert for internal systems, offering troubleshooting support and guidance as needed.
• Work closely with IT teams and vendors to ensure that software solutions align with business needs and are implemented successfully.

4. Automation and Efficiency Improvements:

• Identify opportunities for process automation to streamline operations and reduce manual intervention.
• Design and implement automation solutions to support workflows across the company, including member onboarding, billing, space management, and internal communication.
• Collaborate with technology teams to select the appropriate tools and platforms for automation (e.g., Zapier, Clickup, or proprietary software).
• Monitor the effectiveness of automation systems, troubleshooting any issues, and recommending improvements as necessary.
• Measure the impact of automation on operational efficiency, cost savings, and employee productivity.

6. Reporting and Continuous Improvement:

• Regularly report on the progress of change management initiatives, process improvements, and software implementation to senior leadership.
• Collect feedback from users and teams to continuously improve processes, training programs, and automation efforts.
• Create performance dashboards or reports to track key metrics related to the adoption of new systems, processes, and software tools.

Education level and desired qualifications

• Bachelor’s degree in Business Administration, Information Technology, Operations Management, or a related field
• 3-4 years of experience in change management, business process optimization, software training, or automation implementation, ideally within a fast-paced, growing company
• Previous experience in a coworking space or SaaS company would be an advantage
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels
• Experience with process mapping tools (e.g., Visio, Lucidchart) and project management software (e.g., Jira, Asana, or Monday.com)
• Knowledge of software tools for process automation (e.g., Zapier, Power Automate, or custom solutions)
• Proficiency in training and coaching staff on new technologies and processes
• Strong analytical skills and the ability to identify operational inefficiencies and opportunities for improvement

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.