Program Director - COE

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer.

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Recently we have announced our Series B funding led by Vista Equity Partners, a leading global technology investor, with participation from Tiger Global Management, our existing Series A investor. Vista invests in mission-critical software businesses that have a clear purpose and a demonstrated track record of success, such as Innovapptive.

The Role

Innovapptive is seeking a Program Director for its COE based in Hyderabad, India office accountable for on time delivery of a portfolio of projects, individually owned by Project Managers and head the PMO at the offshore delivery center based in Hyderabad. Reporting into the VP of Professional Service, our Program Director will own all active implementations and projects with responsibilities including ensuring proper staffing and resource allocation, Setting up COE processes and best practices, evolving implementation methodology with changes in the product architecture and capabilities, project and portfolio margins and person-day budgets, on time attainment of forecasted billable milestones, SOW writing and strict project scope adherence, writing and negotiating PCRs, and mentorship of the Project Managers primarily in proactive risk identification and mitigation.

In addition to program management, the Program Director - COE will be responsible for managing our customers throughout the implementation journey, including pre-project delivery planning and communication during the sales process. At Innovapptive, customer management entails managing expectations and scope communication, identifying key customer stakeholders and building relationships, organizing and executing a project steering committee cadence during the implementation supported by their Project manager. Our Program Director will be our first point of contact for customer escalations to mitigate project risks and issues.

How You Will Make an Impact:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Program Leadership

• Provide thought leadership for our customer executives and implementation teams, through regular communications and steering committee meetings, you will be expected to bring current trends, data/analysis and your subject matter expertise in Innovapptive solutions, Enterprise Asset Management (EAM) and/or Supply Chain Management (SCM) to advance both customer value attainment and our overall approach to connected worker solutions.
• Lead multiple projects under one or more customers.
• Setting up Implementation Methodology, PMO best practices, processes and establishing governance model at the offshore office.
• Owns communication to senior leadership of portfolio health and progress.
• Support scoping and estimation exercises with Sales or Customer Success teams
• Member of the pre-sales teams and write proposals/SOW’s etc.

Program Management

• Support organizational and project staffing based on customer needs (communicating, managing, executing)
• Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors
• Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels
• Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet/exceed annual budgets.
• Support the Project Management Office in interviewing Project Manager candidates, providing recommendations to hire or not hire

Project Management

• Overall responsibility for management and adherence to delivery best practice methodology.
• Ensuring your delivery teams provide successful delivery of the ongoing project requirements
• Accurate and timely billing, reporting and ongoing analysis, includes both scheduled and project change requests.
• Provide project managers guidance on how to resolve risks and issues documented in the project RAID.
• Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues.
• Responsible for overall delivery team management including day-to-day priorities, team engagement and customer communications
• Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc.

What You Bring to the Team:

Ideal Candidate

The ideal candidate is a highly energetic, passionate and purpose driven program manager, bringing a customer centric mindset and is a creative problem solver. The ideal candidate will work in a fast paced, dynamic and data-driven organization and is obsessed with organizing people, processes and reporting on metrics. The ideal candidate’s belief system aligns to where complex problems are broken down into small problems, each problem solved and reconstructed back to deliver an innovative and groundbreaking solution.

Required Qualifications

• A minimum of 5 years experience as program director or other senior managerial position
• Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models)
• Excellent knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, reporting and budgeting
• Working knowledge of MS office and program management software (e.g. Smartsheet, Basecamp, MS Project etc.)
• A business acumen with a strategic ability
• Excellent organizational and leadership skills
• An analytical mindset with great problem-solving abilities
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
• Executive presence
• Prior experience running large SAP or SaaS based product Implementation Programs (specifically EAM, PM, MM, WM and/or EWM) with multiple Project Managers

Preferred Qualifications

• BSc/BA diploma in management or a relevant field; MSc/MA is a plus
• Prior work experience as an associate partner/partner from one of the Big 5 consulting firms
• Prior experience in JIRA Projects, reporting and dashboarding
• Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas