Role Description
Role Proficiency:Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.
Outcomes
- Interpret the application feature and component designs to develop the same in accordance with specifications.
- Code debug test document and communicate product component and feature development stages.
- Validate results with user representatives integrating and commissions the overall solution.
- Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts
- Optimises efficiency cost and quality.
- Influence and improve customer satisfaction
- Influence and improve employee engagement within the project teams
- Set FAST goals for self/team; provide feedback to FAST goals of team members
Measures Of Outcomes
- Adherence to engineering process and standards (coding standards)
- Adherence to project schedule / timelines
- Number of technical issues uncovered during the execution of the project
- Number of defects in the code
- Number of defects post delivery
- Number of non compliance issues
- Percent of voluntary attrition
- On time completion of mandatory compliance trainings
Code
Outputs Expected:
- Code as per the design
- Define coding standards templates and checklists
- Review code – for team and peers
Documentation
- Create/review templates checklists guidelines standards for design/process/development
- Create/review deliverable documents. Design documentation
Requirements
test cases and results
Configure
- Define and govern configuration management plan
- Ensure compliance from the team
Test
- Review/Create unit test cases scenarios and execution
- Review test plan created by testing team
- Provide clarifications to the testing team
Domain Relevance
- Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client
- Learn more about the customer domain and identify opportunities to provide value addition to customers
- Complete relevant domain certifications
Manage Project
- Support Project Manager with inputs for the projects
- Manage delivery of modules
- Manage complex user stories
Manage Defects
- Perform defect RCA and mitigation
- Identify defect trends and take proactive measures to improve quality
Estimate
- Create and provide input for effort and size estimation and plan resources for projects
Manage Knowledge
- Consume and contribute to project related documents share point libraries and client universities
- Review the reusable documents created by the team
Release
- Execute and monitor release process
Design
- Contribute to creation of design (HLD LLD SAD)/architecture for applications features business components and data models
Interface With Customer
- Clarify requirements and provide guidance to Development Team
- Present design options to customers
- Conduct product demos
- Work closely with customer architects for finalizing design
Manage Team
- Set FAST goals and provide feedback
- Understand aspirations of the team members and provide guidance opportunities etc
- Ensure team members are upskilled
- Ensure team is engaged in project
- Proactively identify attrition risks and work with BSE on retention measures
Certifications
- Obtain relevant domain and technology certifications
Skill Examples
- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Break down complex problems into logical components
- Develop user interfaces business software components
- Use data models
- Estimate time and effort resources required for developing / debugging features / components
- Perform and evaluate test in the customer or target environments
- Make quick decisions on technical/project related challenges
- Manage a team mentor and handle people related issues in team
- Have the ability to maintain high motivation levels and positive dynamics within the team.
- Interface with other teams designers and other parallel practices
- Set goals for self and team. Provide feedback for team members
- Create and articulate impactful technical presentations
- Follow high level of business etiquette in emails and other business communication
- Drive conference calls with customers and answer customer questions
- Proactively ask for and offer help
- Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.
- Build confidence with customers by meeting the deliverables timely with a quality product.
- Estimate time and effort of resources required for developing / debugging features / components
Knowledge Examples
- Appropriate software programs / modules
- Functional & technical designing
- Programming languages – proficient in multiple skill clusters
- DBMS
- Operating Systems and software platforms
- Software Development Life Cycle
- Agile – Scrum or Kanban Methods
- Integrated development environment (IDE)
- Rapid application development (RAD)
- Modelling technology and languages
- Interface definition languages (IDL)
- Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved
Additional Comments
Principal support engineer onshore We are seeking an experienced (8+) Principal Support Engineer to take full ownership of critical client-facing platform support and ensure system reliability and availability. This role involves managing high-severity incident tickets, coordinating cross-functional teams for releases, and maintaining a flagship Java-based platform with a large user base. The ideal candidate will excel at collaboration, troubleshooting, and driving resolution in complex, multi-team environments. Responsibilities
- Ownership of eServices support incident tickets, software patches release, and system availability
- Support a flagship client-facing platform with 20,000 users written in Java 8, running on Tomcat
- Triage incoming support incidents to prioritise appropriately
- Communicate progress and resolution updates to all support stakeholders
- Enable and document root cause analyses for incidents
- Coordinate release activities between infrastructure, information security, and development teams to deliver critical platform updates
- Participate in weekend or. out-of-hours production deployment activities, with majority of working hours during normal office hours
- Manage UAT sign-offs and readiness assessments for production go-live Skills & experience
- Must have experience of supporting a production system with more than 100 users in their career
- Must have demonstrable experience of bringing multiple teams together e.g. infrastructure/ architecture/ infosec and building strong collaborative relationships
- Experience of managing and upgrading legacy systems running on Linux/Unix and Windows servers
- Knowledge of linux operating system commands for troubleshooting
- Effective management of support incidents in a ticketing -system such as ServiceNow or Jira
- Must have experience of maintaining production apps using Java and Tomcat, including Jar package management
- High-level knowledge of Java web applications, network security and routing for troubleshooting
- Running CI/CD pipelines and automated deployments
- Optional Devops experience of fixing and improving build/deployment pipelines
- Optional working knowledge of Azure Log Analytics
Skills
Java,Linux,service now
