Role Description
Role Proficiency:Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities
Outcomes
- Interpret the application/feature/component design to develop the same in accordance with specifications.
- Code debug test document and communicate product/component/feature development stages.
- Validate results with user representatives; integrates and commissions the overall solution
- Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions
- Optimises efficiency cost and quality.
- Influence and improve customer satisfaction
- Set FAST goals for self/team; provide feedback to FAST goals of team members
Measures Of Outcomes
- Adherence to engineering process and standards (coding standards)
- Adherence to project schedule / timelines
- Number of technical issues uncovered during the execution of the project
- Number of defects in the code
- Number of defects post delivery
- Number of non compliance issues
- On time completion of mandatory compliance trainings
Code
Outputs Expected:
- Code as per design
- Follow coding standards templates and checklists
- Review code – for team and peers
Documentation
- Create/review templates checklists guidelines standards for design/process/development
- Create/review deliverable documents. Design documentation r and requirements test cases/results
Configure
- Define and govern configuration management plan
- Ensure compliance from the team
Test
- Review and create unit test cases scenarios and execution
- Review test plan created by testing team
- Provide clarifications to the testing team
Domain Relevance
- Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.
- Learn more about the customer domain identifying opportunities to provide valuable addition to customers
- Complete relevant domain certifications
Manage Project
- Manage delivery of modules and/or manage user stories
Manage Defects
- Perform defect RCA and mitigation
- Identify defect trends and take proactive measures to improve quality
Estimate
- Create and provide input for effort estimation for projects
Manage Knowledge
- Consume and contribute to project related documents share point libraries and client universities
- Review the reusable documents created by the team
Release
- Execute and monitor release process
Design
- Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models
Interface With Customer
- Clarify requirements and provide guidance to development team
- Present design options to customers
- Conduct product demos
Manage Team
- Set FAST goals and provide feedback
- Understand aspirations of team members and provide guidance opportunities etc
- Ensure team is engaged in project
Certifications
- Take relevant domain/technology certification
Skill Examples
- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Break down complex problems into logical components
- Develop user interfaces business software components
- Use data models
- Estimate time and effort required for developing / debugging features / components
- Perform and evaluate test in the customer or target environment
- Make quick decisions on technical/project related challenges
- Manage a Team mentor and handle people related issues in team
- Maintain high motivation levels and positive dynamics in the team.
- Interface with other teams designers and other parallel practices
- Set goals for self and team. Provide feedback to team members
- Create and articulate impactful technical presentations
- Follow high level of business etiquette in emails and other business communication
- Drive conference calls with customers addressing customer questions
- Proactively ask for and offer help
- Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.
- Build confidence with customers by meeting the deliverables on time with quality.
- Estimate time and effort resources required for developing / debugging features / components
- Make on appropriate utilization of Software / Hardware’s.
- Strong analytical and problem-solving abilities
Knowledge Examples
- Appropriate software programs / modules
- Functional and technical designing
- Programming languages – proficient in multiple skill clusters
- DBMS
- Operating Systems and software platforms
- Software Development Life Cycle
- Agile – Scrum or Kanban Methods
- Integrated development environment (IDE)
- Rapid application development (RAD)
- Modelling technology and languages
- Interface definition languages (IDL)
- Knowledge of customer domain and deep understanding of sub domain where problem is solved
Additional Comments
Senior ServiceNow Developer – ITSM Specialist Job Summary: We are seeking a highly skilled Senior ServiceNow Developer with strong hands-on experience in implementing and customizing IT Service Management (ITSM) modules. The ideal candidate will have deep knowledge of ServiceNow development practices, a solid grasp of ITIL processes, and the ability to work collaboratively with cross-functional teams to design and deliver scalable solutions on the ServiceNow platform. In addition to expertise in ITSM, the candidate will have experience working on Financial Services Operations (FSO) module. Additionally, experience with portal/Employee Centre functionalities is desired. Key Responsibilities:
- Design, develop, and implement ServiceNow solutions focusing on core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog and FSO.
- Customize and configure forms, workflows, business rules, UI policies/actions, client scripts, and notifications in line with business requirements.
- Develop Flow Designer flows, Scripted REST APIs, IntegrationHub spokes, and other automation routines.
- Work closely with stakeholders to gather and understand functional requirements and translate them into technical solutions.
- Collaborate with architects and other developers to ensure alignment with platform best practices and performance optimization.
- Develop custom applications or extend existing applications using Scoped Applications where needed.
- Conduct code reviews, troubleshoot issues, and ensure quality and maintainability of solutions.
- Participate in Agile ceremonies (stand-ups, sprint planning, reviews) and contribute to sprint deliverables.
- Support platform upgrades and enhancements, ensuring minimal impact on existing functionalities.
- Maintain proper documentation including design specs, user guides, and technical manuals. Required Skills and Experience:
- 5+ years of hands-on development experience on the ServiceNow platform.
- Strong experience with ServiceNow ITSM suite and implementation/customization of at least 2-3 core ITSM modules.
- Experience in Financial Services Operations (FSO) module implementation.
- Proficient in JavaScript, Glide APIs, and ServiceNow development frameworks.
- Expertise in Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
- Working knowledge of Service Catalogs, Record Producers, and Request Workflows.
- Working knowledge of Service Portal and Employee Center.
- Experience with CMDB configuration and maintenance.
- Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or Integration Hub.
- Familiar with ATF (Automated Test Framework) and ability to develop test scripts for regression and unit testing.
- Strong understanding of ITIL V3/V4 processes.
- Understanding of Financial Services Operation processes.
- Ability to troubleshoot issues and debug complex scripting.
- Experience working in Agile/Scrum environments. Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) – Mandatory
- ServiceNow Certified Implementation Specialist – ITSM – Preferred
- ServiceNow Financial Services Operations (FSO) for Implementers – Preferred
- Experience with Service Portals and Employee Centre - Preferred
- Experience with Scoped Applications, and UI Builder – a plus
- Knowledge of Performance Analytics and Reporting in ServiceNow – a plus
- Familiarity with DevOps and CI/CD pipelines in the ServiceNow ecosystem – a plus
Skills
Itsm,Fso,Servicenow,Cmdb
