At MoneyGram, we connect the world by making cross-border money transfers seamless, affordable, and secure for everyone. We are seeking:
IT Operations Analyst - Application Support
What you will contribute:
IT Operations Analyst – Application Support
What you will do:
- Provide day-to-day administration and troubleshooting for the service support application(s).
- Review and implement application patches, evaluate upcoming tool versions and releases as necessary.
- Provide second level support for production control, applications development, quality assurance and business users.
- Analyze data and prepare reports covering a variety of functional areas.
- Apply creative thinking and analysis to develop new concepts for ongoing data into information.
- Create tools to track information and monitor service and/or productivity levels of various operational departments and personnel.
- Build custom reports, facilitate ad-hoc reporting and work with various customers to ensure service support application reporting meets business needs.
- Analyze, optimize, and improve IT service support application(s) functionality to facilitate established service support processes and creates documentation as needed to support these changes.
- Follow industry best practices where possible and/or appropriate.
- Recommend, develop and implement improvements.
- Work on technical support issues relating to the Service Support tools and software applications, interfacing with 3rd-party vendors as necessary, includes on-call responsibilities as needed.
- Lead, coach, and provide ongoing training to individuals in all areas of IT (including managers, directors, and VPs) in proper user of the service support application(s).
- Perform other duties as assigned.
What we are looking for:
Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
Education
- Minimum Required: B.E/B.TECH or equivalent work experience.
Must-have Experience
- Knowledge and work experience in Mainframe (Cobol, JCL, VSAM, CICS) technology, ESP jobs.
- 3+ years' of experience in working in agile tools & incident management tools like ServiceNow, JIRA etc.
- 3+ years'of experience working in L3 or above level technical support projects.
- 3+ years'of experience in supporting applications in Cloud platforms (AWS, GCP).
Preferred Experience
- Experience and knowledge in LAYER7, payment gateway.
- Experience working in Mainframe migration support projects, having work experience Microfocus (Opentext) – ESCWA (enterprise server common web administration).
- Gitlab, Enterprise Developer Eclipse.
- Experience in banking & finance domain, understanding money transfer, remittance and bill payments.
Essential Skills
- Understanding and executing PL/SQL queries, understanding basics of API (REST , SOAP, JSON, XML).
- Ability to understand and handle data/business monitoring tools or APM like Splunk/Coralogix/Instana/Anadot etc.
- Strong understanding of TCP/IP, DNS, and networking principles.
- Strong troubleshooting skills.
- Proven customer service experience, and must communicate clearly, courteously and professionally over the phone, email and Teams etc.
- Proven expertise in effectively managing activities on multiple simultaneous projects and in organizing complex activities under tight deadlines
- Strong communication skills, including the ability to speak and write clearly and concisely in front of an audience.
- Open to change; able and willing to take on and learn additional and different responsibilities
- Strong demonstrated planning, problem solving, and analytical skills. Experience with building custom reports and SQL queries using reporting tools such as Cognos, etc.
- Ability to anticipate problems, contribute innovative solutions to IT management.
- Demonstrated ability to probe, diagnose and resolve customer issues.
- Detail oriented.
- Ability to prioritize and handle multiple tasks, while working with minimal supervision.
- Excellent written and oral communication skills.
- Ability to communicate technical information to nontechnical personnel.
- Experience building and supporting workflow applications using workflow tools, preferred.
- Openness for on call working schedule and
night shift
(6.30 pm - 3.30 am IST).
Why Join Us?
Here are some reasons it is so easy to love your career with us!
- Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
- Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
- Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
- Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
- Transfer Fee Reimbursement - Corporate products and services at discounted prices. We’ve got you covered.
- Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
- Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
- Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.
Location:
About MoneyGram
MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.
Primary Location
India-Maharashtra-Mumbai
Work Locations
IN_Corp_Mumbai_Bandra Kurla Complex suite 1126,1127,1128
Job
IT Operations Management
Organization
Information Technology
Full-time
Job Posting
Jul 19, 2025, 6:56:17 AM
