Head Of NetDevOps

About the role

At Orange Business, Digital Technology’s purpose is “To be a trusted technology business partner, delivering outstanding digital experiences that amaze our customers, partners and employees”

Head of NetDevOps

In addition to technical execution, the NetDevOps Lead plays a strategic role in transforming legacy network operations into agile, software-driven environments. They define best practices, enforce compliance, and ensure that networking solutions align with business and security requirements. The role involves mentoring teams, introducing automation and observability tools, and fostering a culture of collaboration between networking, cloud, and IT teams. By bridging the gap between traditional network operations and agile development, the NetDevOps Lead helps accelerate innovation, reduce downtime, and improve service delivery across the enterprise or service provider environment.

Develop a trust relationship with the internal stakeholders and customers based on common objectives and plan, build the partnership from the current support model and drive business based on future proof technology and effective cost structure.

Drive standardization and effective solution implementation, review the current capabilities and define the upskilling (e.g. product certification, devops, automation, security) and development plan, attract talent from the market and people who can drive the transformation and standardization, the relationship with business and customers. Inspire, organize and develop the team to become self-organized and operate smoothly in the SAFE setup.

Work in partnership with the selected System Integrator and Product vendors to build a strong reliable ecosystem for the internal stakeholders and customers, collaboration for the roadmap delivery, transforming the teams and addressing the difficulties that will appear on the way.

Being part of Digital Technology and working collaboratively with stakeholders, this role/migration plays a strategic role in OB’s Digital transformation journey. This will enable OB to simplify, modernize, automate change implementation and provide digital services to B2B customers, further supporting the revenues growth and IT services development, co-driving Marketing and GDO digital roadmap.

About you

Strategy & Leadership

• Define and implement the NetDevOps strategy in alignment with the organization’s Technology and Architecture roadmap and business objectives.
• Establish a roadmap for automation, tooling, processes, and team development to modernize network operations for all large customers in Orange Business.
• Build, Collaborate and lead a cross-functional team of network automation engineers, NetDevOps specialists, and infrastructure developers both with in Digital and Technology team, Operations, Marketing and our partners.
• Drive organizational change by championing NetDevOps culture, practices, and mindset across networking and operations teams.

Architecture & Delivery

• In close collaboration with Architecture, NewCo, CurrentCo, Operations, Marketing and Data and AI team, Design and deliver a scalable, reliable, and programmable network platform using Infrastructure as Code (IaC), API-based configurations, and orchestration frameworks.
• Leveraging the framework from Platform Engineering team, build and maintain robust CI/CD pipelines for network infrastructure, ensuring safe and repeatable changes to production environments.
• Lead the implementation of change-driven automation in network operations across large customers.
• Oversee integration of NetDevOps practices with ServiceNow, CloudOps, DevOps, and SecOps.

Tooling & Platforms

• Select and implement leading-edge tools such as:

Governance, Security & Compliance

• Establish best practices for code quality, testing, and change control in network automation.
• Collaborate with Security, Compliance, and Risk teams to ensure all network changes follow enterprise policies and regulatory frameworks.
• Define metrics, observability standards, and SLAs for network automation performance.

Stakeholder Management

• Actively participate and drive discussions with other applications/application leads/cross functional teams for required integrations with ServiceNow.
• Partner with Infrastructure, Cloud, Security, Application Development, and Service Management teams to enable business agility and platform resilience.
• Present NetDevOps progress, KPIs, and roadmap to executive leadership and stakeholders.
• Gain trust from GDO, wider Digital Technology teams, Marketing and SI Partners

Change Management:

• Change is always accompanied with challenges across the organization.
• Develop and execute change management plans to ensure smooth transitions and adoption of new service management practices across the organization.
• Challenge the status quo and convince teams on productivity improvements with changes processes, workflows and integrations.

Quality & Risk Management:

• Oversee quality assurance and risk management processes to ensure that the migration is delivered on time, within scope, and to the highest standards.
• Ensure E2E Quality testing in place, support UAT and production deployment.

Continuous Improvement:

• Post initial rollouts, lead initiatives to reflect and drive improvements iteratively.
• Lessons leant should be documented and shared with wider stakeholders.