User Experience Researcher

Role Overview

We are seeking a Senior UX Researcher with 10+ years of experience to join our UX Research team. In this role, you will lead research initiatives to enhance tools and workflows that enable creators (e.g., developers, admins, and business users) to build, customize, and optimize enterprise solutions. Collaborating with cross-functional teams, including product designers, engineers, and product managers, you will uncover user needs, validate design solutions, and drive data-informed product strategies. Your expertise in qualitative and quantitative research, enterprise software, and user behavior will help deliver seamless, accessible, and delightful experiences.

Key Responsibilities

• Lead User Research

  : Design and conduct qualitative and quantitative studies (e.g., usability testing, interviews, surveys, contextual inquiries) to understand the needs, behaviors, and motivations of platform users, including developers, IT admins, and business process owners.

• Shape Research Strategy

  : Define research objectives, develop research plans, and select methodologies to address complex questions about user workflows and platform usability. Align research with business and product goals.

• Synthesize Insights

  : Analyze data to generate actionable insights, user personas, journey maps, and workflow analyses. Present findings through reports, presentations, and visualizations to influence product strategy and design.

• Collaborate Cross-Functionally

  : Partner with UX designers, product managers, engineers, and accessibility specialists to integrate research insights into the design and development of creator-focused tools.

• Usability Testing & Validation

  : Conduct iterative usability testing on prototypes, wireframes, and live products to validate designs and identify opportunities for improvement in complex workflows.

• Mentor & Lead

  : Mentor junior researchers, foster a culture of research excellence, and advocate for user-centered design principles across the organization.

• Competitor & Market Analysis

  : Perform competitive analysis and exemplar studies to benchmark platform tools against industry standards and identify trends in enterprise solutions.

• Innovate Research Practices

  : Stay current with UX research trends and tools. Introduce innovative approaches (e.g., remote testing, AI-driven analytics) to enhance research efficiency and impact.

• Advocate for Accessibility

  : Ensure research and design recommendations align with accessibility standards, creating inclusive experiences for diverse users.

Qualifications

• Experience

  : 10+ years of professional UX research experience, with at least 5 years in a senior or lead role, ideally in enterprise software, SaaS, or platform-based products. Experience with developer tools, workflow automation, or low-code platforms is a plus.

• Technical Skills

  :
• Expertise in research methods, including usability testing, contextual inquiries, surveys, card sorting, A/B testing, and ethnographic research.
• Proficiency with UX research tools (e.g., UserTesting, Lookback, Hotjar, Maze, Qualtrics). Familiarity with data analysis tools (e.g., SPSS, R, Google Analytics) and design tools (e.g., Figma, Sketch) is a plus.
• Basic understanding of enterprise software architecture, APIs, or low-code platforms to collaborate with engineering teams.

• Soft Skills

  :
• Exceptional communication and storytelling skills to present complex findings to technical and executive audiences.
• Strong collaboration and empathy to advocate for user needs in cross-functional teams.
• Leadership and mentorship skills to guide junior researchers and influence team culture.

• Domain Knowledge

  :
• Deep understanding of enterprise user personas (e.g., IT professionals, developers, business analysts) and their workflows.
• Familiarity with enterprise platforms or similar solutions (e.g., workflow automation, app development tools) is desirable.