Role Overview We are seeking a Senior UX Researcher with 10+ years of experience to join our UX Research team. In this role, you will lead research initiatives to enhance tools and workflows that enable creators (e.g., developers, admins, and business users) to build, customize, and optimize enterprise solutions. Collaborating with cross-functional teams, including product designers, engineers, and product managers, you will uncover user needs, validate design solutions, and drive data-informed product strategies. Your expertise in qualitative and quantitative research, enterprise software, and user behavior will help deliver seamless, accessible, and delightful experiences. Key Responsibilities Lead User Research : Design and conduct qualitative and quantitative studies (e.g., usability testing, interviews, surveys, contextual inquiries) to understand the needs, behaviors, and motivations of platform users, including developers, IT admins, and business process owners. Shape Research Strategy : Define research objectives, develop research plans, and select methodologies to address complex questions about user workflows and platform usability. Align research with business and product goals. Synthesize Insights : Analyze data to generate actionable insights, user personas, journey maps, and workflow analyses. Present findings through reports, presentations, and visualizations to influence product strategy and design. Collaborate Cross-Functionally : Partner with UX designers, product managers, engineers, and accessibility specialists to integrate research insights into the design and development of creator-focused tools. Usability Testing & Validation : Conduct iterative usability testing on prototypes, wireframes, and live products to validate designs and identify opportunities for improvement in complex workflows. Mentor & Lead : Mentor junior researcher s, foster a culture of research excellence, and advocate for user-centered design principles across the organization. Competitor & Market Analysis : Perform competitive analysis and exemplar studies to benchmark platform tools against industry standards and identify trends in enterprise solutions. Innovate Research Practices : Stay current with UX research trends and tools. Introduce innovative approaches (e.g., remote testing, AI-driven analytics) to enhance research efficiency and impact. Advocate for Accessibility : Ensure research and design recommendations align with accessibility standards, creating inclusive experiences for diverse users. Qualifications Experience : 10+ years of professional UX research experience, with at least 5 years in a senior or lead role, ideally in enterprise software, SaaS, or platform-based products. Experience with developer tools, workflow automation, or low-code platforms is a plus. Technical Skills : Expertise in research methods, including usability testing, contextual inquiries, surveys, card sorting, A/B testing, and ethnographic research. Proficiency with UX research tools (e.g., UserTesting, Lookback, Hotjar, Maze, Qualtrics). Familiarity with data analysis tools (e.g., SPSS, R, Google Analytics) and design tools (e.g., Figma, Sketch) is a plus. Basic understanding of enterprise software architecture, APIs, or low-code platforms to collaborate with engineering teams. Soft Skills : Exceptional communication and storytelling skills to present complex findings to technical and executive audiences. Strong collaboration and empathy to advocate for user needs in cross-functional teams. Leadership and mentorship skills to guide junior researcher s and influence team culture. Domain Knowledge : Deep understanding of enterprise user personas (e.g., IT professionals, developers, business analysts) and their workflows. Familiarity with enterprise platforms or similar solutions (e.g., workflow automation, app development tools) is desirable.

The PPD team are responsible for: •Process optimisation and re-engineering; •Business delivery and business acceptance of key strategic projects and programmes and training of the operational teams on new technologies; •The PPD team is organised into key business portfolios, each responsible for project delivery and process transformation; •The PMO sits within the PPD, guiding the portfolios through the delivery of projects and programmes in line with our project methodologies; the PMO are responsible for providing quality assurance, reports and tools and leading the portfolios through all planning activities. The role will cover all aspects of Project Management Office including, Stakeholder Management, project End to End Lifecycle Management, Project Review cycle, Risk Management, Governance, Financial Management, Automation, Reporting & Analysis. •Provide successful and consistent delivery of Programme / Project Management Office (PMO) Services for programme(s) and projects •Establish project documentation requirements, procedures, ensure stakeholders adherence to the Governance processes and update relevant documents to reflect agreed changes e.g. plan, schedules, product backlogs and the business case •Produce, track and report programme / project progress and performance, identify issues and recommend changes when necessary and report on progress •Creating and producing reports, KPI using excel and automation of reports. •Provide, review and analysis of programmes / projects, including the coordination of post implementation reviews (PIRs) •Provide high quality management information on all aspects of project & programme delivery performance / resource utilisation & availability •Drive and support improvement, development plans, fostering a continuous improvement culture by actively seeking input from all team members •Regular auditing of department performance to ensure the highest standards of compliance are achieved •Generate and timely delivery of all required PMO metrics/reports using Excel with quality standards •Build automation tom improve report quality and quicker delivery •Identify and monitor performance against schedules, advising key stakeholders on any variance to forecast and providing recommended solutions, to ensure contractual objectives are met •Drive monthly review of Project resources, and financials with the project manager and stakeholders and coordinate interdepartmental development of programme plans •Undertakes Health Checks for projects/ programmes of all portfolios and produce the required KPI & reports and supports projects throughout Gate and Milestone Reviews •Determine project’s demand for resources & capacity and report on gaps •Review the projects in the PMO Tool (Clarizen) and keep it up to date Essential requirements [skills, experience, qualifications •Good knowledge of Project Management Life Cycle •Thorough knowledge of Microsoft Office tools including and PowerPoint, MS Project is a must •Excellent at stakeholders relationship management •An excellent communicator, both written and verbal •Excellent organisational and multi-tasking skills with an ability to balance priorities •Customer Centric approach with thought process in alignment with the customer •Strong critical thinking and problem-solving skills and has the ability to identify and analyse potential issues and risks on the projects/programmes and highlighting them to the stakeholders •Possesses Go-getter approach with a 'can-do' attitude •Strives for continuous improvement in the work area •A team player with an approach of building and maintaining a collaborative work environment •Proven ability to work in diverse and a multi-cultural working environment and meet multiple deadlines •Proven ability to thrive in a fast-paced environment and work well under pressure •Works on own initiative where necessary •Proactive, flexible and helpful attitude •Plans effectively, anticipates potential issues and takes responsibility to prevent them Desirable [skills, experience The below are not essential for the role but full training will be provided: •Experience in Project management Methodologies - Waterfall, Hybrid and Agile •Ability to analyse a range of complex data and make decisions based on analytical findings •Thorough knowledge of PMO software tools •Certification in Project/Programme Management