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UCC Engineer (Voice)

UCC Engineer (Voice)

UST

7 years

0 Lacs

Trivandrum Kerala India

Posted:1 week ago| Platform:

Apply

Skills Required

support collaboration cisco aws integration management stability scalability planning monitoring patching maintenance server logic sip troubleshooting optimization resolve latency wireshark solarwinds checks network capture diagnostics power reporting routing zoom security devops service reliability design qos architecture documentation configuration compliance recording data engagement engineering voip powershell analysis certifications itil certification communication collaborative flexibility networking mobile

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Job Summary:

We are seeking a skilled and experienced

Voice Engineer

to support and enhance our global voice and collaboration infrastructure. The ideal candidate will have strong hands-on experience with

Cisco Unified Communications Manager (CUCM)

cloud-based UC platforms

such as

AWS Connect

Microsoft Teams

, and

Zoom

, as well as

Session Border Controllers (SBCs)

and

Verba Voice Recording

solutions. This is a critical role for ensuring high availability, integration, and performance of enterprise voice services across hybrid environments.

Key Responsibilities

Voice Infrastructure Management

Manage the entire voice estate, ensuring stability, scalability, and performance.
Capacity planning, monitoring, patching, and maintenance of voice platforms.
Administer and optimize Cisco CUCM, Cisco Meeting Server, Expressway-C/E, and Logic Monitor tools.
Configure and troubleshoot SBCs (Ribbon/Sonus, Audiocodes) and SIP trunking.

Troubleshooting & Optimization

Resolve voice quality issues (jitter, latency, packet loss) using Wireshark, SolarWinds, etc.
Perform firmware upgrades and system health checks.
Use network probes and packet capture tools for deep diagnostics.
Support Power BI reporting for voice monitoring.

Cloud Collaboration & Integration

Configure and support Microsoft Teams Direct Routing, Zoom Phone, and integration with legacy PBX systems.
Work closely with network, security, and DevOps teams to ensure end-to-end service reliability.
Design and support QoS policies, disaster recovery, and high availability voice architecture.

Technical Support & Documentation

Handle Tier 2/3 support for escalated incidents and mentor junior team members.
Create and maintain SOPs, configuration documents, and network diagrams.
Ensure compliance with regulatory standards (e.g., GDPR, HIPAA) related to call recording and voice data.

Collaboration & Stakeholder Engagement

Engage with Service Desk, Platforms, Information Security, and End User Services teams.
Participate in on-call rotations and weekend support as required.

Qualifications & Experience Required

Minimum 7 years of experience in Unified Communications / Voice Engineering in a large enterprise environment.
Expertise in VoIP technologies, Cisco CUCM, Verba Voice Recording, and SBC platforms (Ribbon, Audiocodes).
Strong working knowledge of Microsoft Teams voice integration, PowerShell, and certificate management.
Hands-on experience with network probes, packet analysis, and troubleshooting tools.
Solid understanding of collaboration security and compliance frameworks.
Ability to work independently in a global, cross-functional, fast-paced team environment.

Preferred Certifications (Good To Have)

Microsoft Teams Voice Engineer Associate (MS-700 / MS-720)
Cisco Certified Network Associate (CCNA – Collaboration)
Ribbon SBC Professional
ITIL Foundation Certification

Soft Skills

Strong analytical and troubleshooting mindset
Excellent communication and stakeholder management
Documentation discipline and collaborative attitude
Flexibility for extended hours and global team interaction

Skills

Microsoft Exchange,Voice Networking,Mobile Device Management

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