Project Lead Developer

Job Title: Digital Operations Manager

Experience 10+ Years

Location Mohali (Work from Office)

Skills: Must be from Operations and Software Development Background

Job Summary:

Digital Operations Manager

Key Responsibilities:

1. Digital Asset Management & Operations

• Oversee the technical performance and operational stability of mobile applications (iOS & Android) and web-based ordering platforms.
• Ensure seamless integration and functionality across all digital channels, optimizing uptime and user experience.
• Collaborate with development teams to troubleshoot and resolve technical issues affecting digital operations.

2. POS System Connectivity & Order Fulfillment

• Manage live connectivity between digital platforms and restaurant POS systems to facilitate smooth B2C transactions.
• Ensure proper data flow for order processing, payment reconciliation, and fulfillment accuracy.
• Coordinate with internal IT, Development, and QA teams as well as external vendors to implement system updates and enhancements.

3. Aggregator Integration & Optimization

• Oversee integrations with major food aggregators (e.g., Talabat, Zomato, Hungerstation, Noon, Careem).
• Monitor aggregator performance, ensuring optimal uptime and efficient order processing.
• Identify and implement improvements in aggregator operations such as menu synchronization and order routing.

4. Digital Menu Management

• Lead the implementation, maintenance, and accuracy of digital menus across all platforms.
• Ensure consistency in menu items, pricing, promotions, and descriptions across digital assets and aggregator platforms.
• Collaborate with marketing and brand teams for effective updates and launches of new menu items.

5. Cross-Functional Collaboration

• Serve as the liaison between digital, IT, marketing, and operations teams to align digital initiatives with business objectives.
• Work closely with restaurant operations teams to localize digital offerings and address country-specific needs.
• Provide insights and recommendations to enhance digital ordering experiences continuously.

6. Performance Monitoring & Reporting

• Track key performance metrics related to digital operations, order flow, and system stability.
• Generate reports on digital platform performance, consumer engagement, and operational bottlenecks.
• Leverage data to drive efficiency and improve customer satisfaction.

Technical Skills Required:

• Strong knowledge of mobile application ecosystems (iOS/Android).
• Experience with APIs and tools like POSTMAN/SOAPUI.
• Debugging and troubleshooting expertise.
• Knowledge of Azure Service Bus, SSIS, and open-source technologies like PHP, Python, NodeJS, MongoDB, Aerospike, Cassandra.
• Familiarity with monitoring tools such as New Relic, Nagios, Zabbix, Pingdom.
• Understanding of ITIL-based ITSM processes, L1 tech incident & problem management.
• Experience with Microsoft technologies (Active Directory, Exchange, SharePoint, SQL Server).
• Knowledge of servers, firewalls, networks, and switches.
• Experience with web-based technologies and system integration (XML, HTML, CSS, AJAX, HTTP, REST/SOAP).
• Strong skills in database queries (Oracle, MySQL, SQL Server).
• Proficiency in HTML, XML, JSON, JavaScript/jQuery.
• Strong diagnostic, troubleshooting, and technical support skills.
• Excellent verbal and written communication.

Qualifications & Skills:

• Education:

  Bachelor’s degree in Information Technology, Computer Science, Business, or related field.

• Experience:

  Minimum of 14+ years in digital operations, technical management, or similar roles in F&B, retail, or e-commerce industries.

• Technical Proficiency:

• Deep understanding of mobile apps, web platforms, APIs, and POS systems.
• Experience with third-party aggregator integrations.
• Knowledge of digital menu management best practices.

• Analytical & Problem Solving:

  Ability to troubleshoot and resolve technical and operational issues.

• Communication:

  Strong cross-functional and stakeholder management capabilities.

• Project Management:

  Demonstrated experience leading digital transformation projects.

• Industry Knowledge:

  Familiarity with QSR (Quick Service Restaurant) or global F&B operations is preferred.