Principal Cloud Operation Engineer

Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It’s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Responsibilities: Install, monitor, maintain, support, and optimise all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Responsible for Oracle production environments; assist with server operating system, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. We are looking for Cloud Operations Engineers to manage our cloud services. Responsibilities include:

• Technical Leadership and SME in the Area
• Handle Escalations
• Responsible and Ownership of Ops Service delivery
• Incident Management
• Support and troubleshooting of Staging/Production environments
• Response and Resolve incidents as per SLA’s
• Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)
• Maintain Service High Availability
• Release Management
• Test and Deploy solutions and automate to replace manual processes
• Build and maintain deployment tools/procedures
• Zero downtime deployments and a high availability mindset
• Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.
• Work with service teams to resolve complex issues that require troubleshooting and knowledge of code.
• Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA
• Ensure production security posture
• Ensure monitoring is robust and effective
• Change Management
Perform Root Cause Analysis

Required Skills:

• 8+ years overall experience in IT industry
• Minimum 7 years of experience as a Sys Admin/Support
• Strong systems architecture skills
• Strong Linux administration (Understanding of different Hardware family)
• Virtualisation Technologies
• Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have)
• Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent).
• Experience with maintaining high scale deployments, managing high throughput and IO intensive services.
• Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory
• Continuous Integration development/deployment, e.g. Docker, Kubernetes
• Understanding of Networking, Cloud Computing, Load Balancers