Control Tower OverviewCT is the central control tower for Operations Execution across the purple warehouse network, supporting various operational flows in a fulfilment centre across the network. Control Tower Team is the central owner to monitor and track business-critical metrics through escalation, resolution, and documentation model. CT team plays a critical role in ensuring the smooth functioning of Purplle Fulfilment centre network and thereby has direct impact on Purplle Operation’s ability to serve customers on time.Purview of Control Tower Executive/TL RoleControl Tower Executive/ TL works across the network in a cross-functional environment with IB, OB, ICQA, and dispatch team of FC, to track and monitor the daily performance, process flows, productivity and quality parameters. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Provides timely resolution to the issue in hand by researching, comparing with the thresholds defined and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience and process excellence without compromising on time. The candidate should have end to end process knowledge and should be able to takeKey job responsibilitiesResponsibilities include, but are not limited to
Real-Time Monitoring
- Continuously monitor warehouse operations, including inventory levels, order processing, and shipping activities, to ensure efficiency and accuracy.
- Utilize warehouse management systems (WMS) and other technological tools to track performance metrics and identify potential issues.
Issue Resolution
- Identify, investigate, and resolve operational issues and bottlenecks in real-time.
- Escalate critical issues to the Warehouse Control Tower Lead and other relevant personnel as necessary.
Coordination And Communication
- Maintain clear and effective communication with warehouse staff, management, and other departments to coordinate activities and ensure alignment.
- Provide timely updates on operational status, potential disruptions, and resolutions.
Data Analysis And Reporting
- Analyze data from various sources to assess warehouse performance and identify trends or areas for improvement.
- Prepare and present regular reports on key performance indicators (KPIs), such as order accuracy, turnaround times, and inventory levels.
Process Optimization
- Assist in the development and implementation of strategies to optimize warehouse processes and enhance operational efficiency.
- Participate in continuous improvement initiatives, leveraging data insights and feedback from warehouse staff.
Compliance And Safety
- Ensure adherence to safety regulations, company policies, and standard operating procedures within the control tower and the broader warehouse operations.
- Promote a culture of safety and compliance among warehouse staff.
Support Technology Integration
- Assist in the integration and utilization of advanced technologies and systems within the warehouse.
- Ensure accurate data entry and maintain data integrity within the control tower systems.
Documentation And Record-Keeping
- Maintain accurate and up-to-date records of all control tower activities, issues, and resolutions.
- Ensure documentation is readily accessible for audits and reviews.
We are open to hiring candidates to work out of one of the following locations:Bombay, Ghatkopar, HO
Qualifications
Education: Bachelor’s degree in logistics, supply chain management, business administration, or a related field is preferred.Experience: Minimum of 2 years of experience in warehouse operations or a similar role.
Skills
Strong analytical and problem-solving skills.Effective communication and interpersonal skills.Proficiency in warehouse management systems (WMS) and other relevant technologies.Ability to work under pressure and handle multiple tasks simultaneously.Strong organizational and time management abilities.Attention to detail and commitment to accuracy.Has End to End Process Knowledge of Purplle Warehouse Operations with minimum of 1 Year Experience.
About Company
Founded in 2011, Purplle has emerged as one of India’s premier omnichannel beauty destinations, redefining the way millions shop for beauty. With 1,000+ brands, 60,000+ products, and over 7 million monthly active users, Purplle has built a powerhouse platform that seamlessly blends online and offline experiences.Expanding its footprint in 2022, Purplle introduced 6,000+ offline touchpoints and launched 8 exclusive stores, strengthening its presence beyond digital. Beyond hosting third-party brands, Purplle has successfully scaled its own D2C powerhouses—FACES CANADA, Good Vibes, Carmesi, Purplle, and NY Bae—offering trend-driven, high-quality beauty essentials.What sets Purplle apart is its technology driven hyper-personalized shopping experience. By curating detailed user personas, enabling virtual makeup trials, and delivering tailored product recommendations based on personality, search intent, and purchase behavior, Purplle ensures a unique, customer-first approach.In 2022, Purplle achieved unicorn status, becoming India’s 102nd unicorn, backed by an esteemed group of investors including ADIA, Kedaara, Premji Invest, Sequoia Capital India, JSW Ventures, Goldman Sachs, Verlinvest, Blume Ventures, and Paramark Ventures.With a 3,000+ strong team and an unstoppable vision, Purplle is set to lead the charge in India’s booming beauty landscape, revolutionizing the way the nation experiences beauty.
