Engineer, Application Reliability Engineering - Corporate Technology
LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade.
Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.
In this role, you will be joining our Corporate within Application Reliability Engineering (ARE), Corporate Technology (CT) as an Engineer, Application Reliability Engineer. This team serves as an extension Corporate Technology and LSEG central engineering, operations, and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.
Ensuring all central requirements and changes are supported via aligned ARE squads. Using our ARE squads, the team will either implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.
Ensuring correct tooling standards are being followed as well as automation of operational tasks.
Supporting CT Compliance, Security Controls and Risk Management.
Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
Continuously review operating metrics and data to find opportunities to improve.
Work in a 24/7 operating model covering all geographies, mainly UK business hours and weekend on call for deployments.
Tech Profile/Essential Skills
Preferred Skills and Experience
2+ of experience working with a major CPQ technology vendor solution preferably SAP Callidus CPQ or SAP Hybris CPQ; or other relevant platforms such as Salesforce CPQ, Oracle CPQ and Apptus CPQ
Demonstrable experience in handling CPQ and lead-to-cash solutions
Good understanding of Quote-To-Order and Lead-To-Cash processes
In-depth of product structures (made to stock, made to order), configurations, product pricing and quote management
Hands on experience with CPQ configuration including organization, market, currency, simple and configurable products, attributes, compatibility rules, pricing, quote design, proposal documents and scripting extensions
Good to have - Experience with software development and scripting technologies. E.g., Python, .NET, UI5 framework and SQL.
Education and Professional Skills
Professional qualification or equivalent.
BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)
Excellent communication & articulation skills.
Curious about innovative technologies and tools, creative thinking and initiative taking.
Relevant Industry certifications will be helpful.
Agile related certifications preferable
Deep technical understanding of development and systems / platform engineering
Customer centricity
Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.
Detailed Responsibilities
Must interact with global teams in time zones spanning UK, US, APAC areas.
Resolve customer service issues and thoughtfully handle complex customer service problems.
Lead customers: expectations and experience in a way that results in high customer satisfaction.
Handle day-to-day administration and configuration of the Salesforce platform.
Assist with the design and delivery of product and other technical training.
Review support cases for technical and fix accuracy.
Define and describe technical standard processes.
You will also be asked to build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.
Ongoing systems administration, configuration, end-user support and maintenance of Salesforce.com and other related tools
Create/maintain user accounts and interact with end-users to fix and resolve issues and questions.
Day to day maintenance and support of Salesforce including complex product and pricing rules and guided selling workflows.
Tackle and fix defects for planned releases and production issues, research and find opportunities to apply SFDC standard methodologies, guidelines to improve system efficiency, scaling, and monitoring.
Design, develop, test, deploy, and maintain basic workflows/bugs/Defects rules, validation rules, formulas, custom workflow, automated approvals, process builder, page layouts, custom fields/objects.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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