Country Manager -India Operations

Company Overview

Core Solutions (CORE), headquartered in King of Prussia, Pennsylvania, is the progressive leader in transforming the behavioral, medical and social services experience for behavioral health providers, consumers and state agencies. Our Integrated Behavioral Health EHR platform, Cx360, allows for the improvement of the provider, consumer and payer relationship through increased consumer-centric collaboration which results in improved outcomes. This is accomplished through our ability to simplify the end-to-end behavioral health experience, deliver integrated care coordination, improve consumer engagement and streamline accurate provider reimbursement.

Core Solutions is seeking an exceptional Country Head to lead and scale our India operations. This is a senior leadership position responsible for establishing Core Solutions as a premier technology employer in India while delivering world-class product development and support services to our US-based behavioral healthcare customers. The Country Head will oversee all aspects of our India operations including product management, solutions delivery, infrastructure, and technical support, ensuring seamless integration with our global operations.

Responsibilities

Direct Reports: The Country Head will lead a senior leadership team including:

• Head of Administration and HR
• VP Technology - Responsible for product engineering, development, and technical architecture
• VP Solutions Delivery - Overseeing customer implementations, technical deliverables, and project management
• VP Shared Services - Managing infrastructure, support, quality assurance, and operational excellence

Key Responsibilities as defined in various groups as below:

Strategic Leadership

• Develop and execute the strategic vision for Core Solutions India operations aligned with global company objectives
• Build and maintain strong partnerships with US-based executive leadership team
• Drive operational excellence across all India-based functions while maintaining 24x7 service delivery standards
• Establish Core Solutions as an employer of choice in the Indian technology market
• Create and foster a culture of innovation, customer-centricity, and continuous improvement

Operational Management

• Product Management: Oversee product development teams working on the Cx360 EHR platform, ensuring timely delivery of high-quality features and enhancements
• Solutions Delivery: Lead technical implementation teams supporting US customer deployments, customizations, and integrations
• Infrastructure: Manage cloud infrastructure, security, and DevOps teams ensuring 99.9% uptime and HIPAA compliance
• Technical Support: Oversee 24x7 support operations providing tier 2/3 support to US customers
• Quality Assurance: Ensure robust QA processes across all product releases and customer deliverables

Team Building & Development

• Build, mentor, and retain high-performing teams across multiple technical disciplines
• Lead and develop the senior leadership team (VP Technology, VP Solutions Delivery, VP Shared Services)
• Develop organizational structure to support aggressive growth plans (current team expansion from X to Y employees)
• Implement talent acquisition strategies to attract top-tier technology professionals
• Create career development frameworks and succession planning across all levels
• Foster cross-cultural collaboration between India and US teams
• Ensure effective coordination and collaboration between the three VP-level functions

Financial & Business Management

• Own P&L responsibility for India operations
• Develop and manage annual budgets and quarterly forecasts
• Drive operational efficiency and cost optimization initiatives
• Ensure compliance with Indian regulatory requirements and US healthcare standards (HIPAA)
• Manage vendor relationships and strategic partnerships

Customer & Stakeholder Management

• Serve as executive escalation point for critical customer issues
• Participate in customer meetings and quarterly business reviews as needed
• Collaborate with US-based sales and customer success teams
• Represent Core Solutions at industry events and conferences in India

Qualifications

Required Qualifications

Education

• Bachelor’s degree in Computer Science, Engineering, or related field (required)
• Master’s degree in Business Administration or Technology Management (preferred)

Experience

• 15+ years of progressive leadership experience in enterprise software/SaaS companies
• 10+ years in senior management roles leading 200+ person organizations
• 7+ years specifically in healthcare technology or EHR/EMR systems
• Proven experience managing distributed teams across multiple time zones
• Track record of scaling technology operations from startup to enterprise level

Technical Expertise

• Deep understanding of enterprise SaaS architecture and cloud platforms (AWS preferred)
• Experience with healthcare interoperability standards (HL7, FHIR, API development)
• Knowledge of .NET, C#, SQL Server, Angular, React, and modern web technologies
• Understanding of HIPAA compliance and healthcare data security requirements
• Familiarity with Agile/Scrum methodologies at scale

Leadership Competencies

• Exceptional strategic thinking and execution capabilities
• Strong business acumen with P&L management experience
• Excellent communication skills with ability to influence at all levels
• Proven ability to build and lead high-performance, culturally diverse teams
• Change management expertise in fast-paced, high-growth environments
• Customer-focused mindset with commitment to service excellence

Preferred Qualifications

• Experience working with US-based healthcare organizations
• Prior experience in behavioral health or mental health technology sector
• Established network within Indian technology talent market
• Experience with 24x7 global delivery models
• Six Sigma or similar operational excellence certifications

What We Offer

• Opportunity to lead and shape a critical strategic initiative for a growing healthcare technology company
• Competitive compensation package including base salary, performance bonus
• Comprehensive benefits package
• Significant autonomy to build and scale the India operations
• Direct reporting relationship to US-based executive leadership
• Opportunity to make a meaningful impact on behavioral healthcare delivery in the United States

Location

This position will be based in Chennai.

How to Apply: Interested candidates should submit:

• Detailed resume highlighting relevant experience
• Cover letter explaining your vision for scaling Core Solutions India operations
• References from previous leadership roles

Core Solutions Inc is an Equal Opportunity Employer committed to building a diverse and inclusive team.

Contact: careers@coresolutionsinc.com

Keywords: Country Head, India Operations, Healthcare Technology, EHR, EMR, Behavioral Health, SaaS, Enterprise Software, P&L Management, Technical Leadership