Business Analyst

About Us – FocalCXM

At FocalCXM, we are driven by a singular mission: to empower customer-facing teams in the Life Sciences industry with innovative, user-centric solutions. With a strong foundation in Product Management and a passion for solving complex challenges, we specialise in delivering exceptional enterprise user experiences that help organisation unlock the full potential of their CRM and CX platforms.

As a trusted partner to global Pharma, MedTech, and Animal Health companies, we support teams across the Pre-Clinical, Clinical, Commercial, and Medical spectrum. Our suite of software, solutions, and services is designed to streamline operations, enhance collaboration, and drive measurable outcomes.

Join us in shaping the future of customer engagement in Life Sciences.

🔗 www.focalcxm.com

What We Do

We transform the employee and customer experience for organizations through innovative digital solutions.

How We Do It

With a product-driven mindset and world-class engineering, we build high-performing teams that deliver measurable value to the Life Sciences sector.

Why We Do It

We're driven by a deep passion for Life Sciences—an industry committed to advancing health and improving lives.

Our Core Values

Love: Cherish respect, listen actively, practice empathy, and nurture relationships.

Integrity: Act ethically and responsibly, even when no one is watching.

Teamwork: Collaborate effectively with diverse individuals and thrive as a member of high-achieving teams. Tenkaizen: Embrace continuous innovation and strive for daily improvement.

Leadership: Take initiative and guide others, regardless of your formal position.

Excellence: What you currently possess is commendable.

About Team:

Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains.

About Job :

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Employment Type: Permanent Role

Key roles and responsibilities include:

• Work with clients and end users to gather, understand and define business requirements.
• Develop user stories and process flows to support the design and development of Salesforce solutions for clients.
• Work collaboratively with team members to design a solution that will meet the client’s business requirements and fulfil user stories
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients including requirement gathering sessions, explore potential solutions, system demos, user acceptance testing, and end-user training 
• Assists in creating basic test scenarios to be used in testing the business application in order to verify that client requirements are incorporated into the system design.
• Suggest product enhancements to improve user experience
• Monitor and report user's feedback after go-live

Ideal candidate requirements:

• Graduate/Postgraduate/MBA/PGDM in any discipline
• Work experience of 6+ years in a similar role
• Strong problem-solving and analytical thinking skills
• Proficiency in MS Word, MS Excel, MS PowerPoint, MS Visio, Google Docs, Google Sheets and Google slides
• Ability to effectively communicate and influence key stakeholders to support proposed strategies and process improvements
• Ability to innovate and come up with creative solutions
• Experience in testing and mapping multiple business processes and protocols
• Previous work experience as an Product Manager, Product Marketing Manager or similar role
• Work experience in Salesforce, Veeva or similar clouds are preferred
• Experience managing the entire product lifecycle
• Familiarity with market research, consumers’ behaviour and marketing techniques
• Hands-on experience with web technologies
• Knowledge of project management tools, like Jira, Trello or Confluence
• Strong time management skills
• Excellent interpersonal skills along with the ability to effectively collaborate with cross-functional teams
• MBA or Undergraduate degree in Business Administration, Marketing or similar field
• Excellent Verbal and Written Communication Skills
• Good knowledge of wireframing and mockup Tools preferably draw.io or Figma or similar

Good to have

·      Salesforce Admin certification and one consulting cloud certification (Sales cloud, Service cloud or Experience Cloud)

·      Experience in LifeSciences

Key Activities:

·       Business Engagement --- Understanding and Managing Business Needs and Process

·      Pre-sprint activities- Requirement Gathering & Management –

·      Sprint Activities – Scope management & Requirements review

·      Product Support—Product documentation

·      Process Documentation

·      Stakeholder Communication

·      User Stories & Use Cases

·      Technical Documentation

·      Change Management & Traceability

• ·      Report Writing

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Flexible working hours, 5 days working.
• We provide lunch and snacks every Friday.

We're looking for driven individuals who are eager to lead, quick to learn, and ready to take ownership. Focal is a fast-paced environment—ideal for self-starters who thrive with minimal hand-holding. If you prefer constant guidance or move at a slower pace, this may not be the right fit.