Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will be: Part of a small team of Engineers that supports multiple GCP development projects. Collaborate with GCP delivery teams, to challenge and refine solution designs, ensuring at all times that DevOps best practice is followe'd. Collaborate with central GCP teams (architecture, security, engineering, networks) to design new implementation patterns and to apply them across the various GCP projects. Design, develop, implement applications such as web based applications, REST APIs for interactions with data in multiple cloud projects. Design and implement CICD pipelines for resources to be deployed to Cloud platforms. Requirements To be successful in this role, you should meet the following requirements: Key or pivotal role in delivery of a large-scale IT project (requirements, design, development, testing, data, infrastructure), preferably delivered following an Agile approach. Demonstrable experience in understanding business requirements and translating these requirements into a solid, robust technical design that can withstand scrutiny by various teams involved in governance processes around live deployments (IT Security, Cyber Security etc) Demonstrated an ability to see beyond the defined business requirements and designing solutions that are readily maintainable, easy to extend and that allow for future requirements to be easily implemented minimising technical debt where possible A large cloud implementation/migration project (preferably GCP), all the way through to go-live. Strong working knowledge of cloud architecture solutions that maximise the use of PaaS offerings. Understand the concept of immutable infrastructure (what it means, what design considerations are key & why it is important), and ideally some experience on at least one project. Understand infrastructure-as-code and configuration-as-code, and ability to differentiate toolsets/platforms used to implement each one. Experience of using modern frontend development languages, frameworks, and libraries to build user faced applications. Experience of using programming languages and frameworks to build REST APIs and Streaming APIs. Experience in data security and work closely with data security measures and protocols, such as user access control and token management, to protect both the organization from threats and exploits. Experience managing cloud infrastructure environments (admin, users, IAM & service accounts). Experience using Terraform (designing re-usable code & writing custom Terraform modules). Experience writing Ansible playbooks, developing custom Ansible roles. Experience of designing and implement CI/CD pipeline. Experience of working in a test-driven development (TDD) approach. Have knowledge of modern web application authentication and authorisation approaches including JWT, OAuth, and OpenID Connect. Knowledge of tracking record of delivery. Basic knowledge or familiar with Banking and/or Financial Crime Risk experience (optional). TECHNICAL SKILLS Automation toolset (Terraform, Ansible, Ansible Tower) CI/CD Engines - Bamboo/Jenkins 2 (Pipeline as Code) DevOps principles (CI/CD, designing & implementing infrastructure / configuration-as-code , application lifecycle management, risk mitigation management) Designing & writing robust automated tests related frontend, backend, and infrastructure such as Jest, Junit, Cucumber, Rest-assured, Selenium, Terratest, etc Knowledge of cloud architecture & services (preferably GCP) Security (IAM, roles, service accounts, entitlements) Java, Spring Boot, Maven for API development. ReactJS, JavaScript, TypeScript, Webpack, Babel, and other tools related to user interface application development. Bash/shell scripting and Python development Development tools and IDEs such as Git, VS code, Intellij, Postman, etc Artifact repositories such as NPM, PyPI, Nexus, etc Knowledge of Docker for containerisation and encapsulation. Atlassian toolset (Bamboo, Bitbucket, JIRA, Confluence). Network configuration, VPC, VPN, GCP Interconnect. Good communication skills (verbal, written). Ability to explain complex ideas. Ability to work as part of a team (familiarity with agile methodology). Ability to work in a team that is located across multiple countries and regions. Willingness to adapt and learn new things. Takes ownership of tasks.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Work with the Product Owner to understand business requirements Develop, deploy, and monitor solutions based on Spring and Spark Optimizing existing data pipelines and other critical components of the ecosystem Ensure that development is undertaken in line with continuous integration and test-driven development philosophies and that code quality standards and processes are adhered to. Work with Architects to both validate designs and ensure adherence to the agreed approach Carry out unit testing to ensure the quality of delivered components Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities, Providing technical expertise in finding root cause of major system problems, Reviewing, designing and re-engineering processes with new technologies to improve performance, Designing and driving the implementation of service offerings, capability uplifts and process improvements, Strong understanding of technology layers in application landscape, storage, database, application Maintaining and supporting data processing pipeline applications, including vendor communication, participation in Post Incident Review meetings, and bug fixing Requirements To be successful in this role, you should meet the following requirements: 7+ Years experience in Software development. Strong Java skills Understanding of Spring framework, including Spring Boot Willingness and ability to share knowledge Proven Experience in microservice-based architecture. Strong understanding of CD/CI Jenkins, Git Excellent analysis and problem-solving skills. Strong communication, collaboration and interpersonal skills Good technical documentation skills Self-Starter and Self Motivated Logical/Analytical thinker and troubleshooter Self-motivation, enthusiasm and proven rapid learning capability are essential. Able to deliver against tight deadlines You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Consultant Specialist In this role, you will: Agile Leadership : Facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and scrum of scrums. Manage and optimize JIRA boards to track progress, prioritize tasks, and ensure transparency across teams. Lead PI Planning sessions to align teams on objectives, dependencies, and deliverables. Project Management : Identify, manage, and mitigate risks and challenges throughout the project lifecycle. Collaborate with stakeholders to ensure alignment on project goals, timelines, and deliverables. Provide regular updates on project status, risks, and progress to leadership and stakeholders. End-to-End Process Knowledge : Understand and document the end-to-end processes to identify bottlenecks and areas for improvement. Ensure seamless integration of technical and business workflows to achieve project objectives. Technical Expertise : Leverage hands-on experience with Python to support project delivery. Use SQL and Python for data analysis, reporting, and automation of project-related tasks. Work with Qlik Sense to create dashboards and visualizations for tracking project KPIs and metrics. Utilize Clarity for project tracking, resource management, and financial reporting Team Collaboration and Mentorship : Foster a culture of collaboration, accountability, and continuous improvement within the team. Mentor team members on Agile best practices, tools, and techniques to enhance team performance. Stakeholder Engagement : Act as a liaison between technical teams, business stakeholders, and leadership to ensure clear communication and alignment. Facilitate discussions to resolve conflicts, clarify requirements, and address challenges. Requirements To be successful in this role, you should meet the following requirements: Experience: 8-10 years of experience in Agile project management, Scrum Master roles, or related positions. Proven track record of managing complex projects with multiple stakeholders and dependencies. Agile Expertise: Strong knowledge of Agile frameworks (Scrum, SAFe, Kanban) and tools like JIRA. Experience in facilitating PI Planning and managing Agile Release Trains (ARTs). Technical Skills: Hands-on experience with Docker, Python, SQL for cloud-based and On-Prem based project delivery. Proficiency in SQL for data querying and analysis. Working knowledge of Python for automation and data processing. Experience with Qlik Sense for creating dashboards and visualizations. Familiarity with Clarity for project tracking and resource management. Risk and Challenge Management: Strong ability to identify, assess, and mitigate project risks and challenges. Proficiency in creating risk management plans and communicating them effectively to stakeholders. Soft Skills: Excellent communication and interpersonal skills to engage with cross-functional teams and stakeholders. Strong problem-solving and decision-making abilities. Preferred Qualifications: Certified Python Developer or any cloud certifications. Experience with other visualization tools like Qlik Sense or Superset. Familiarity with DevOps practices and CI/CD pipelines. Knowledge of financial and resource management in large-scale projects. Key Performance Indicators (KPIs): Successful delivery of sprints and PI objectives within defined timelines. Reduction in project risks and resolution of challenges in a timely manner. Improved team velocity and Agile maturity. High stakeholder satisfaction with project outcomes and communication. You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: End-to-end Appian (BPM, Workflow) application development (like design, build, test & deploy) Collaborate with architects, developers, project managers to deliver suitable solution which can cope with the business need. Research and evaluate products in support of the technical strategy. Study, design and implement new infrastructure technology according to the standard and governance. Help to develop the technical competence of other teammates in new technology. Ensure a high-quality standard of deliverables according to HSBC standards and best practices Prepare project-related documentation and provide support on compliance and audit checking Project relevant documentation, ensure compliance and audit policies are strictly followed. Provide professional consultancy and support in response to the queries from developers and business on security access Work closely with global and regional stakeholders and global development team on mandatory / regulatory / development projects. Ensure systems complying with group infrastructure and security policies and standards. Requirements To be successful in this role, you should meet the following requirements: Experience working on different Java platforms, if no Appian experience. Experience in database queries building, optimization, designing database solutions Familiarity with the Business Process Management Systems or eagerness and Ability to self-learn BPM tools like APPIAN. Experience on Oracle SQL, PostGRES, MARIA Db,SAIL, Appian Development, SQL, Mule API Successful track record of delivery in a project delivery environment (5+ yrs) Experience of working in a multi-cultural environment demonstrable ability to adapt to different cultures. Experience of DevOps methodology preferable Experience in designing and developing integrations with 3rd party system Good knowledge of Agile Scrum and knowledge of tools like JIRA Strong English Communication and analytical skills are a must for working in a complex global team environment. Strong team player who also has the ability to work under pressure, independently and proactively while balancing competing priorities to achieve results on complex new development and integrations. The candidate should have both a high attention to detail and be able to articulate designs and implementation aspects in a concise manner. Bachelor of Engineering Degree APPIAN L1 and/or L2 Certification is added advantage You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job description Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Role purpose We are currently seeking an experienced Senior Audit Manager Operations Audit to deliver audits and provide internal stakeholders with critical assessments of HSBC s governance, risk, and control frameworks. The Senior Audit Manager will: Effectively manage individual audits and activity through planning and delivery of the annual audit plan within expected timeframe, standards, methodology, budget, and best practices. Devise, develop and champion the use of relevant audit techniques and approaches to drive operational effectiveness and improve management of audit assignments. Confirm that audit findings and recommendations are understood and mitigated. Drive the co-ordination and collaboration to make sure audit work is consistently delivered. Manage the interface between stakeholders to confirm a common understanding of key deliverables. Accountabilities for Business, Customers and Stakeholders Expertise Demonstrate knowledge of the applicable business and regulatory environment impacting Operations, including developing trends, risks, controls, and expectations. Support a strong risk and conduct culture across the Group and promote awareness and sound operational and strategic decision-making. Critically analyses and determine key drivers of change for area of coverage and assess how these will impact GIA s engagements. Use insights and knowledge of HSBC, industry, and developments to assess areas of concern. Regularly review audit plan to confirm focus on material risks and regulatory requirements. Identifies audit process improvements to increase productivity and efficiency without impacting effectiveness. Area of Impact The role covers activities in Operations, primarily located in Global Service Centers (GSCs), that support HSBC s business activities globally. Leadership & Teamwork Participate in Governance forums (e.g., ExCo and Risk Management Meeting) Promote the use of HSBC standards, sharing of knowledge and industry best practices. Coach and mentor team members and colleagues to enable professional development. Facilitate a culture of continuous learning, encompassing technical and soft skills. Deliver audit assignments, including continuous monitoring and risk assessments, provide constructive challenge, and value adding engagement with key stakeholders. Share business developments, management information, and updates obtained from senior stakeholders with team members. Interpersonal Skills Effective communication with Senior Management on the major plans, projects, strategic developments, and industry trends that impact functions and businesses. Maintain constructive relationships with external auditors and regulators. Actively promote collaboration and sharing of ideas across GIA. Contribute to the development of a results oriented, highly motivated, diverse and inclusive team. Coherently articulate audit findings to stakeholders and obtain commitment to correct control deficiencies. Effectively discuss potentially challenging matters and successfully negotiate the acceptance of audit findings and outcomes. Ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences. Requirements 5 10 years relevant work experience in the Financial Services Sector, consultancy, and external audit is preferred, but not always essential. Applicable knowledge of the regulatory requirements and business processes related to Operations. Relevant accounting, audit, analytical, financial, project management, quantitative, risk, and technology skills, qualifications, or certifications. Undergraduate or graduate degree in business, accounting, mathematics, or social sciences Preference given to qualified accountants, CIA, CISA, CFE, or ACAMS Fluency in English. Willingness to travel. Mature team player who is highly professional. Prior knowledge of Internal Audit is desirable. What additional skills will be good to have Problem Solving Analytical and critical thinker, who can effectively manage competing priorities and complex challenges to deliver positive outcomes. Apply qualitative and quantitative methods to analyze and investigate challenging scenarios and situations. Produce smart, simple, and pragmatic solutions. Ability to apply technology or expertise to business issues or operational problems. Useful Link Link to Careers Site: Click HERE You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Ban k relatin g to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Worked on ServiceNow environment upgrades. Requirements To be successful in this role, you should meet the following requirements: 6+ years of experience on Service Now & BPM tools. Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Should have expertise on Environment upgrades. Should have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

The Investigator role is responsible for conducting financial crime investigations, in accordance with the Investigative Reporting Instructions, to assess where potential financial crime risk is present, assess appropriate referrals for action, as we'll as referral of the case, if warranted, to designated Investigators for regulatory filing decisions and filing. The Investigator in this role will generally work on cases (DRA or non-DRA) Principal Accountabilities: key activities and decision making areas Responsible for conducting effective and timely investigations into assigned cases in accordance with agreed standard for reporting requirements and service level agreements. These cases may include: o Cases generated by transaction monitoring systems, including DRA; o FC-Unusual Activity Report raised from various parts of the bank, and referred, as appropriate, by Triage to Investigative Reporting; o Escalated cases identified by true matches to screening lists by Name Screening teams; o Cross-border referrals; and o Escalated cases from Fraud Operations. Work independently to complete assigned tasks and submit high quality investigation reports or closing summaries within the established process SLAs as per the standards agreed. Determine information and documentary evidence needed to support the case decision and to ensure adequate record of such in an approved case management system. Conclude each case investigations, and make appropriate recommendations based upon the assessment, which may include referral to the MLRO or designated in-market Investigators as to whether a STR should be filed or in consultation with the respective manager, make referrals to other Investigations teams (Complex Investigations or Major Investigations). Seek advice from Subject Matter Experts (eg AB&C, Sanctions Advisory and Tax Transparency etc), where appropriate. Identify and complete appropriate referrals for action, including but not limited to, recommendations for exit, and KYC/CDD refresh referrals. Demonstrate continuous development of investigative best practice, skills and experience whilst in role. Impact on the Business/Function across the region Appropriate pro-active use, where appropriate, of media reports and relevant tools, including websites to gather information and identify customers of HSBC involved in financial crime, including money laundering and terrorism. Produce high quality case reports and summaries, including a quality narrative and recommendation as to whether or not a STR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards. Identify appropriate referrals for action, and effecting of such in accordance with procedural standards. Process a proportionate number of cases to the agreed procedural standards required and within agreed service level agreements. Ensure appropriate consideration given to each case as to content and quality of content/narrative. Determine whether the case warrants escalation to other Investigations teams or requires input from other SMEs, taking care to evaluate appropriately against relevant escalation criteria. Customers / Stakeholders rovide precise and concise questions and requests of relevant supporting documents during Request for Information (RFI) process to address specific concerns while maintaining customer satisfaction. Appropriate assessment with the context of all gather information of responses to RFIs, seeking where appropriate, supplementary information. Demonstrate comprehensive knowledge and risk-based decisioning on conducting in depth investigations. Issues / problems are effectively investigated and resolved or are appropriately referred to appropriate stakeholders with recommendations. Demonstrate ways to improve investigations and increase productivity. Leadership & Teamwork Ensure compliance with Regulatory, Bank Policy and Principles. Maintain records, and update case histories. Work effectively and professionally with team mates and colleagues across Investigations and the wider organization. Build on the knowledge of latest financial crime trends. Actively seeks out, shares and encourages the adoption of best practice within and across teams. Operational Effectiveness & Control Ensure performance meets the requirements of any relevant service level agreements and at all times, adheres to, Market, Regional, Group and Regulatory policies. Support regulatory, audit and assurance reviews as required. Management of Risk The jobholder will ensure that alignment to the requirements of the role by ensuring that they attest to reading and understanding the Investigation Manual, and the Investigative Reporting Instructions, along with ensuring completion of any mandatory and or required training, within the timeframe determined by the function and or Learning & Development. Where required through the role, they will undertake training in line with the expectations of the role. Any concerns must be escalated through line management as soon as they become apparent. Observation of Internal Controls The jobholder will also adhere to and be able to demonstrate adherence to internal controls and to all relevant procedures, keeping appropriate records and, where necessary, by the timely implementation of internal and external audit points, including issues raised by external regulators. The jobholder will implement the Regulatory and Bank s compliance policy by containing compliance risk in liaison with Group and regional Compliance functions. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply. Major Challenges The job holder must keep up to date with the latest financial crime trends and techniques as the technology is getting more sophisticated by the day and any breaches in reporting could lead to reputation loss for the bank. Ensure suspicious activity is referred to the appropriate designated investigators for STR filing decisions in a timely manner and in accordance with the applicable regulatory requirement for STR filings. Ensure that decisions to report to the authorities, or not, can be justified by documenting high quality, rationale, supported by investigative work and recorded findings . Role Dimensions The job holder is part of a team consisting of between 8 to 12 other investigators under a team manager. Essential Knowledge of financial crime risk indicators. Good spoken and written communication skills with the ability to draft written summaries and communicate conclusions effectively in a clear, concise and professional manner. Good critical thinking and analytical skills. Ability to make informed risk-based decisions and support with robust supporting rationale. Experience of analysing transaction data, along with customer data and external research finding, to assess whether activity is unusual and poses possible financial crime risk. Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organisation. A motivated self-starter who has the ability to work effectively alone and under pressure. Capable of picking up, and applying, new ideas/concepts quickly with positive can do attitude. Requirements Minimum Bachelor s degree / Graduation Additional details: Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Essential Knowledge of financial crime risk indicators. Good spoken and written communication skills with the ability to draft written summaries and communicate conclusions effectively in a clear, concise and professional manner. Good critical thinking and analytical skills. Ability to make informed risk-based decisions and support with robust supporting rationale. Experience of analysing transaction data, along with customer data and external research finding, to assess whether activity is unusual and poses possible financial crime risk. Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organisation. A motivated self-starter who has the ability to work effectively alone and under pressure. Capable of picking up, and applying, new ideas/concepts quickly with positive can do attitude.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Capturing, analysing and documenting HR business processes using formal analysis techniques Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers Leading the designing of solutions to address business requirements Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks) Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks eg system config, rules and workflow Testing config and code to ensure it meets requirements and quality Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls Identifying continuous improvement opportunities eg error detection and performance enhancements Ensuring alignment with HSBC standards, governance and documentation requirements Actively participating in the ServiceNow Agile Delivery Pod eg resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance. Requirements Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience Has worked successfully within a DevOps and Agile team/environment Proven self-starter who can operate and develop without close supervision Experience in software development and/or application configuration skills. Experience of working in a multi-cultural environment demonstrable ability to adapt to different cultures Experience of working in virtual, geographically dispersed locations and timezones Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps Excellent Knowledge of HR processes and technologies Highly developed Business Analys skillset, including analysis and documentation techniques Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets Knowledge of HR Service Management, Shared Services and/or Contact Centres

Deliver trainings to Transaction monitoring Operations/ FCI. Lead or assist in the development and revision of content as applicable. Content amendment, translations (including initial work, review, signoff, rework). Consistent delivery of TM Operations technical training courseware. Deliver training programmes aligned to the annual training calendar. Manage Investigations, Education projects and programmes. Customers / Stakeholders Provide high quality and effective training deliveries within given timeframes. Provide post training support by tracking performance against learning curve targets. Implement remediation, upskill classes and other interventions as part of continuous improvement. Provide up to date reporting after each class facilitated. Coach & mentor trainees ensuring readiness in delivering to the level of performance required. Alignment with team members, onshore & Global Education in delivery method and content. Actively promote self-development and the usage of the different learning channels. Operational Effectiveness & Control Ensure employees adhere to the established operational risk controls in accordance with HSBC or regulatory standards and policies, especially given the regulatory implications associated with TM Operations. Ensure all actions take account of the likelihood of operational risk occurring and address any areas of concern in conjunction with operations management and/or the appropriate department. Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Requirements Minimum 1months relevant experience in the Transaction Monitoring / Investigations / AML domain is required. Background in Learning and Development/Training Environment, and experience in training techniques, methods, and evaluation is must. Prior experience in managing/supporting TM Operations / Investigations training programmes is an added advantage. Ability to explain technical aspects in simple way to various types of learners such as new hires and existing learners. Strong communication and presentation skills required with excellent planning and organisational skills. The role requires excellent inter-personal and communication skills with the role holder required to liaise and coordinate with Operations/Investigations management and team members across multiple sites. Highly effective in working with senior management and multiple stakeholders across GSCs and In-country sites. Adapts we'll to culturally diverse work environments with ability to manage resources in the most effective way to achieve cost/service levels. Should be a Team Player and collaborate with various teams across the multiple sites. Ability to provide constructive feedback. Ability to maintain control, direction, and motivation in an ever-changing environment. Ability to analyse large amounts of data efficiently, draw conclusions on what the data means, and actions required. Experience in training techniques, methods, and evaluation. Maintain the trainings records and relevant data always updated on the learning platform. CAMS / CFCS / ICA certification will be an added advantage.

Job description Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Role Purpose : Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank Monitor performance of external vendors and operating staff in the unit Ensure standardization of processes. Process notes to be updated on a regular basis Regulatory reporting activities as per RBI and other regulators requirements Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner Ensure day to day processes are run as per defined procedure notes and policies Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring Principal Accountabilities: Impact on the Business: By constantly reviewing processes and systems including controls without hampering business flexibility. Also, by acquiring thorough knowledge on FEMA, FEDAI, SWIFT and other regulatory guidelines to guide the team in processing the transactions. Business Continuity Plan (BCP): Develop a Business Continuity Plan (BCP) for remittance products and conduct regular tests while noting the system performance, system up time, user training etc. Cost Management: Monitor costs on an ongoing basis and strive to reduce and optimize operations resources. Implement lean methodologies to continuously reduce waste and identify areas of revenue leakage Customers / Stakeholders: By ensuring that the transactions are processed as per laid down guidelines within the agreed Service Levels with the various businesses. Monitoring the customer complaints and relating them to the processes where applicable to bring about improvements. Prompt communication to all stake holders about any process change. Liaise with internal customers (business groups & GLCM team) to understand delivery requirements with regards to the remittance s products. Support significant customization within the product limitations and provide regular feedback to develop / improvise new products. Leadership & Teamwork: Monitor performance of the staff and create a culture of learning and growth in the unit. Identify training needs for staff and ensure that minimum training days requirements is met. By ensuring all staff is conversant with the procedure laid down in BIM , DIMs, FIMs & relevant regulations. Backups to be created for every type of activity in the unit. Also preparing a backup for self in the unit. Operational Effectiveness & Control : By complying with internal and external guidelines whilst processing the transactions and other guidelines provided by compliance. By monitoring the operational loss event occurrence and impact and take corrective action to minimise the occurrence and impacts. Ensure timely implementation of audit points (both internal and external) in the unit. By ensuring that all the returns due, from the department are prepared accurately and within the stipulated time limits Risk Management: The job holder must ensure that all internal (FIM/BIM, Internal Compliance and Audit) and external (RBI regulations) guidelines are followed. A key risk aspect where the job holder is expected to provide leadership is Fraud risk and information security risk. Identify risk mitigants & steps to ensure NIL OPR s. Ensure risk ids in Orion are reviewed periodically. Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM. Observation of Internal Controls: Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators. Managing within the regulatory framework to avoid any reputational impact on the Bank is a major challenge. To develop a service delivery model for such regulatory processes which from time to time are passed on from RBI to Authorised Dealers. Balance the customers requirement and expectation with RBIs delivery model. Liaise and interact with all Customer Groups. An increasing business focus on remittances from LOBs and GLCM products requires the job holder to manage business expectations and at the same time keep the costs low and productivity high. Understanding of the FEMA framework and its interpretation. The job holder is expected to communicate effectively with all stakeholders to ensure that customers expectation is met and at the same time no compromise is made to the Banks position. Manage a team of officers and unionized staff. The growing workload needs to be handled with utmost efficiency / accuracy and the staff are motivated to project a good image of the department, bank and group as a whole. Analytical thinking is necessary for constant improvement of processes by identifying areas of weakness from the information and feedback received from processing and client servicing. Requirements This role requires 1-3 years of overall Banking exposure with 1 year of specialized experience in managing Remittances Operations. Skills required for success are: Fema knowledge People and Stakeholders Management Strong Communication and decision making ability Thinking and Problem solving skills Customer centric approach to support business growth Minimum Graduation or as required for the role, whichever is higher Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Useful Link Link to Careers Site: Click HERE You ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Global Internal Audit provides independent, objective assurance to management and the risk and audit committees that the risk management, internal control, and governance processes, are designed appropriately and operating effectively. The function comprises a number of Global and Regional Teams (covering Global Business Lines and Functions, and Country Audit Teams . We are currently seeking an experienced professional to join the Country Audit team. Principal Responsibilities Contribute to the annual audit planning, risk assessment and continuous monitoring exercises. Participate in audits of key risk areas and ensure audit is executed in line with the internal requirements and timelines. Fully understand the impact of findings and recommendations on the current business and operating environment and clearly articulate and communicate the issues and associated risks to stakeholders in a clear, confident and objective manner. Credibly engage and influence stakeholders in respect of the need to adjust, amend or improve internal controls within their business units. Act professionally at all times, exhibiting sound judgment and attention to detail when engaging with stakeholders. Liaise effectively with the audit manager and other team members during each phase of the audit in order to facilitate seamless completion of the assignment. Exercise proper due diligence while ensuring audit outcomes are properly investigated, escalated or fully resolved at the appropriate levels of management. Requirements Post Graduate with at least 3 - 5 years experience in Banking or Financial Services organization. Must have prior work experience in Audit in Big 4 or internal audit function in Banks. Candidates with professional qualifications like CA / ICWA / CFA / PGDBA, etc are preferred. Good knowledge of the financial services sector and some expertise in banking regulation, operational risk, credit risk and markets risk Excellent organization skills with strong attention to detail. Excellent written and verbal communication skills required and knowledge of Data Analytics is desirable Ability to manage time to deliver several assignments against tight deadlines

Design, configure, and manage Next-Best-Action strategies, decision flows, engagement policies, and arbitration rules. Develop and maintain customer journeys, treatments, and channels within the CDH framework. Build and optimize adaptive models, predictive models, and AI-based decisioning components to improve engagement and conversion. Collaborate with marketing and business teams to align CDH strategies with customer lifecycle goals. Implement real-time container-based decisioning to enable contextual customer engagement across multiple channels (web, mobile, contact center, etc). Configure audiences, eligibility rules, and propositions for targeted personalization. Monitor and tune strategy performance, relevance scores, and engagement metrics to improve outcomes. Work with business stakeholders, data scientists, and technical teams to define requirements and align CDH use cases. Integrate Pega CDH with CRM, marketing platforms, data lakes, and external APIs for real-time and batch data flows. Leverage customer profiles, behavior, and intent signals to drive dynamic engagement strategies. Continuously improve decisioning logic and model performance based on business results and A/B testing insights. Stay updated on Pega CDH product updates and roadmap, bringing new features and innovations into play. Ensure solutions follow Pega best practices, guardrails, and governance standards. Requirements To be successful in this role, you should meet the following requirements: 5+ years of hands-on experience exclusively in Pega CDH (Customer Decision Hub). Strong understanding of Next-Best-Action Designer, Customer Profile Designer, Engagement Policies, and Strategy Designer. Proven experience with adaptive and predictive models, real-time containers, and decision strategies. Familiarity with Pega NBAA, Pega Marketing (legacy), and Pega Data Flows. Experience in 1:1 customer engagement, cross-channel personalization, and real-time decisioning. Strong grasp of data models, customer segmentation, and marketing KPIs. Ability to work with SQL, JSON/XML, APIs, and data integration techniques. Experience in banking, telecom, insurance, or retail domains using Pega CDH is a plus. Familiarity with AI/ML concepts and marketing analytics tools is beneficial Certification as Certified system architect and Pega Decisioning Consultant is preferred. Certification as Certified Senior System architect or Lead System Architect is preferred.

Design: Develop / review the technical design. Coding: Analyse and develop code as per specifications. Reviews: Conduct review of design/code/test plan and test results Testing: Prepare unit test plans, Conduct unit testing Support: Provide post development support. Requirements To be successful in this role, you should meet the following requirements: Job Control Language (JCL): IN Stream & Catalogue Procedures, Control Cards, SDFS (Spool), SPICE, SAR & MVS JCL Utilities COBOL Programs & ZO\S: Strong understanding of COBOL Programs (working storage, copy books & sub routines) and Z\OS concepts including mainframe utilities. Hands on knowledge on Restartable programs. DB2 (SQL): Strong understanding of relational database concepts and advanced SQL, including SQL Error Codes. CICS: All Infrastructure Setup (PCP, PIP, KCP, SCP etc) knowledge. Hands on with writing CICS programs in linkage with Front End Systems, BMS TSO, ISPF: Hands on Knowledge Hands on Knowledge on REXX, EZYTRIEVE & SELCOPY Knowledge of following tools Endevor, File Manager, Road Runner, CLARITY, Fault Analyser, R2DS, RDz, RTC, SONAR Communication: Excellent written and verbal communication skills. Self Sufficiency/Initiative: Demonstrate self-sufficiency on the role, combined with an initiative to resolve errors and provide solutions that attack the root cause of the problem

This role is part of the Innovation and Gen AI tech team and is responsible for supporting the use cases delivery on Innovation and GenAI, including: New use case onboarding; design, development/coding, testing & deployment into Production. Understand Group and Compliance/Enterprise Technology Innovation strategy, help define technical strategy and execute which to fulfill business needs and aspirations on growth, management and control. Work with global Risk and Compliance IT architecture team to ensure that technical solution, development, and integrations adhere to group standards. Establish and execute a vision to plan, deliver, and support solutions in a complex, distributed technology environment. The ideal candidate must be able to communicate clearly and effectively with both technical and non-technical individuals. Plan for people and project management, provide coaching and guiding directly or indirectly to teams having developers, testers, analyst and architects inside by giving clear direction, feedbacks and timely suggestions to ensure a high quality standard of deliverables according to HSBC standards and best practices. Address existing technical debt and drive for technical evolutions Innovation and Digital Transformation for the teams by working closely with various parties including business, Transformation, Solution Architects globally. Establish and maintain trustworthy relationships with business and relevant stakeholders. Manage expectation of key stakeholders and work jointly to maximize interest of business and customers Manage supply and demand pipeline and give guidance, direction for making decision to achieve goals, deliver products that align with business. Requirements To be successful in this role, you should meet the following requirements: You will be tenacious about doing things the right way and building efficient and brilliantly simple business solutions. You will also be adept at working in customer facing roles within enterprise environments, helping clients to capitalise on technology for their commercial benefit. High Level & Holistic Capabilities sought: Bachelor degree in Computer Science, Engineering or equivalent; advanced degree is preferred GCP or AWS certified (GCP preferred) Prompt engineering experience preferred Expert level core Java / Python skills Minimal 15+ years experience of software developments with both waterfall and Agile methodologies. Have experience leading and managing agile, cross function delivery teams encompassing 30+ staff (direct and indirect reports). Possess strong technical capabilities (BigData, AI/ML, API, Microservices), knowledge and experience on DevOps, Disciplined Agile Delivery (DAD) and Agile control Framework. Are passionate about technology and look for opportunities to learn & bring new ideas to the team. Sound understanding of Azure / Google Cloud platforms Experience working with Kubernetes, Docker, Storage, Cloud Functions Experience in performing data analysis, on Databases (SQL, no-SQL, DBT) CI/CD pipelines Data Flow, Data Proc, Big Query skills an advantage Security (IAM, AD, ADLDS, roles, service accounts, entitlements) Events & Data Streaming: Data Proc, Pub-Sub, Confluent/Kafka Ability to communicate and explain complex ideas in both oral and written English

Design, develop, and maintain web applications using React and other modern frontend technologies Ensure the technical feasibility of user experience designs Develop and Maintain backend APIs to support frontend functionality Innovate new solutions and ensure the products use latest technology stacks Optimise applications for maximum speed and scalability Collaborate with cross-functional teams to define, design and ship new features Work with databases and data models to support application requirements Participate in code reviews Requirements Experience building websites using JavaScript/TypeScript frameworks such as React Experience building applications using Python or Java Should have experience in GCP (Google Cloud Platform) or Similar Cloud Technologies such as AWS or Azure Experience with Databases such as MySQL and PostgreSQL Experience of working with agile practices and toolsets including JIRA and Confluence Comfortable working in multi-disciplinary, self-organised teams Ready to embrace a fast-paced working environment with deadlines and new challenges Excellent problem-solving skills and attention to detail

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Associate Director, Software Engineering Specialist In this role, you will: Responsible and Accountable for Service Now Discovery and Configuration Management Database with deep understanding about CMDB application performance, installations, upgrades, discovery, Service Graph Connectors, Data reconciliation issues and IRE (Identification and Reconciliation Engine). Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness with robust integrations with other source systems using MID Servers. Should possess excellent knowledge in migration of CMDB to Service Now from any other tool such as UCMDB, Tanium, Helix CMDB, AWS Config, etc Migration using ETL process is a plus. Should be able to take responsibility for agent deployment, agent troubleshooting, Automation of agent deployment, maintain Agent hygiene, fixing agent related issues. Should be we'll versed with transform maps, data sources, import sets, transform map script. Experience in building custom patterns, probes, and sensors and experience on Service Mapping implementation would be plus. Ensure the level of automation is continuously improved that reduces the need for human intervention in the design, development and operational lifecycles. Work with the Vendor, Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories. Understand Risk & Controls framework and take accountability for the compliance of the services and products that the team owns against regulatory requirements and controls objectives. Should be able to work in global team environments with time adjustments to other time zones. Should be able to work in 247 support model when business demands. Requirements To be successful in this role, you should meet the following requirements: Overall 12 years of experience with 4 years of strong experience in Service Now Configuration Management Database. Strong knowledge of Asset inventory discovery tools such as UD & UCMDB, Tanium, Service Now Discovery and CMDB. Excellent knowledge on Architecture and Design of Service Now Discovery, CMDB, Service Mappings and we'll versed with ETL process. Advanced Proficiency with SQL, PL/SQL, Python, APIs is essential. Strong knowledge on ITIL, ITSM and Configuration Management. Strong DevOps background Knowledge of Jira or Confluence is must.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of senior consultant specialist In this role you will: Key critical role required to be the techno-functional person. Coordinate and embed technical standards, increase the maturity of the team, drive best practices, and ensure quality reliable, robust solutions are driven throughout the engineering team. Take accountability for delivery of systems changes to the assigned POD and drive artifacts delivery as per plan. Provide management support across other Work stream in project as required. Work closely with diverse Business and IT teams & gain a detailed understanding of the Business requirements. Identify solution options and perform solution option evaluations to get the best solution agreed. Support Agile teams in issue resolution around the agreed solution to ensure that the release schedule remains on track and that functional issues are solved through appropriate, agreed solutions. Work with the key stakeholders to deliver innovative solutions within the bank. Proactively push team to innovate with ideas to drive the department forward. Need to have data analysis tool expertise (e.g. SQL knowledge, database tools). Understands risk exposure to the bank and help senior colleagues manage it. Define and document solutions and changes producing comprehensive documents supported by structured analysis techniques and methodologies. Apply your expertise in business process modelling using different tools like Visio, Gliffy; Proficient in designing workflows, scenarios, swim lane diagrams, state diagrams etc. Assure delivery through the entire life cycle of the project from user requirements through to go-live. Support the development of the BA function and the team within the IT Portfolio and Programme Management practice. Determine business suitability of proposed requirements with architect, developers and other relevant team members and provide recommendations. Apply knowledge of SAFe agile by coaching team with SAFe practices, facilitating pre-PI planning, and ensuring a focus on delivering value to the customer. Apply knowledge and experience in design thinking principles Requirements To be successful in this role you should meet the following requirements: 10 to 15 years of experience working as Business Analyst preferably in Capital Markets. Specialist in-depth experience of investment banking. Hands-on experience of SQL Queries, ability to debug Stored Procedures, Java code and identify bugs/defects. Experience on Google Cloud Platform is welcome. Customer centric mindset: Good at identifying the problem statement and the business need for a change and propose solutions to create customer delight. Having good business acumen, strong analysis skills and problem-solving skills. Demonstrable experience of data sourcing, liaising with upstream systems and ensuring end-to-end clarity of requirements across multiple teams Experience within IT/Finance/Risk change delivery programmes/projects is required. A proven track record of the successful delivery of large-scale projects in previous domains to tight deadlines Excellent interpersonal skills, written and verbal which shall be leveraged internally with IT teams and Business stakeholders. Experience of different techniques used for requirements elicitation. An ability to both influence global stakeholders and work effectively with them. Good at conflict handling and resolution. You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Upkeep awareness of non-financial risk policies and procedure within HSBC in accordance with group Mandatory Procedures (MP/FIM). Assist with the consistent and effective implementation of the Risk and Control strategy and provide guidance to stakeholders to ensure potential issues are identified and reported in time. Identify trends to anticipate future developments in the risk and control environment and advice Risk Owners, Process Owners and Control Owners in risk assessment processes, ensure timely and accurate identification and assessment of risks. Support Risk and Control Owners in identifying anomalies in control effectiveness, guide stakeholders to ensure potential issues can be timely identified, provide advice in terms of remediation actions to achieve effective control environment. Keep transparent communication with Group and Regional teams for local business to get compliant with Control Mandatory Procedure Operating Instructions and provide support on control related queries. Engage in Continuous Monitoring of the control MIs and report deviations to management. Co-ordinate with cross-domain teams and maintain the MIs within acceptable thresholds. Facilitate timely implementation of recommendation made by internal / external auditors and regulator for the control. Complete risk and control responsibilities and tasks assigned by Control Owner. Requirements To be successful in this role, you should meet the following requirements: Minimum 8+ years of relevant experience within IT Service Continuity Management, Risk Management, or Controls Monitoring. Strong understanding of regulatory requirements and risk governance practices. Good knowledge of IT environments related to Data Backup and Recovery. Experience in designing and implementing controls that mitigate identified risks and vulnerabilities. Experience working on complex projects across multiple domains. Ability to distil complex and varied information into useful, insightful and concise recommendations. Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group and across different cultures.

Take lead with new initiatives, to drive internal teams for new initiatives related to ServiceNow API development. Take ownership of technical deliverables and handle technical engineering escalations for the team. Act as a Subject Matter Expert (SME) to lead & participate in Service Now API development, migration, configuration, support, maintenance, and technical escalations internally & with vendor. Manage primary products used which require expert knowledge of ServiceNow API, with the proven record of accomplishment in creating scoped application and portal customizations within the application. Support Fulfillment teams in the trouble shooting of major incidents \ challenging cases to include joining crisis call and working with teams and vendors for resolution. Adhere to internal process to support the service, including change management, and incident management policy. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard. Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities Customer focus. Promotes and prioritizes decisions or actions according to customer needs, encouraging others to do the same Strengthens stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy. Requirements To be successful in this role, you should meet the following requirements: 15+ years of overall IT experience in Design and Implementation of Service Management and Automation Solutions. Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver. Strong interpersonal skills ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients End to End experience of API based application design and implementation. Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills. Must have HSBC IT Service Ownership (ITSO) and Third Party Engagement Management (TPEM) experience. Must have knowledge of Integration Hub and API integrations with ServiceNow. Strong Java, Spring boot development background. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.

Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey Liaise with other engineers, architects and business stakeholders to understand and drive the product or services direction Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc) are identified and addressed at all stages of a product or service release/change Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc that are applicable Requirements Extensive knowledge in software development, mainly in Web (java JEE) Spring Framework Spring Batch , Security, AOP, MVC, REST (extensive experience required) Maven Good understanding of security principals and experience of SSO, SSL etc SQL including good experience of Oracle tuning strategies index optimization. Automated unit testing and CICD Git, Jenkins, Ansible Tower Good knowledge on JVM insights with memory utilization and thread dumps. Function Points Good to have understanding for Python and Kafka/pub-sub.