AI & Automation Systems Architect for D2C Brand

Company Description

SBEK (Sab-Ek) is a jewelry brand that creates meaningful pieces infused with ARKA’s Light, a mythical energy symbolized through glowing pendants. These unique Glowforms charge through various light sources and glow in the dark, carrying messages of service and purpose. Each pendant supports a different cause, such as tree preservation, wish granting, or planting seeds for future generations.

Profile Overview

We are seeking an experienced and innovative AI & Automation Systems Architect to design, build, and implement a comprehensive, end-to-end AI and automation ecosystem for our direct-to-consumer (D2C) brand. This is a unique opportunity to spearhead the creation of intelligent, connected solutions that will revolutionize how we manage marketing, customer support, email communications, CRM, and task tracking, effectively replacing functions typically requiring a full team.

You will be responsible for building these systems from the ground up, translating our clear vision into actionable, scalable, and highly efficient automated workflows.

Roles and Responsibilities:

• Develop and manage an internal AI workspace: Create a centralized platform to store product information, brand tone of voice guidelines, campaign ideas, and brand language. This workspace will serve as a collaborative hub where the team can leverage AI for content generation and strategic development.
• Implement AI-powered customer communication: Build and maintain a sophisticated bot capable of responding to customer emails and messages across WhatsApp, Instagram, and email, all while adhering to our established brand voice.
• Design and execute customer segmentation and personalization: Establish a robust system for tracking customer purchases, segmenting audiences, and enabling highly personalized outreach strategies.
• Drive AI-driven content ideation: Develop a tool that generates innovative campaign hooks, compelling stories, and relevant content suggestions, consistently aligned with our brand language and mood.
• Automate email marketing: Construct an intelligent email engine to autonomously write and dispatch product launch emails, newsletters, and promotional reminders, minimizing the need for manual drafting.
• Create a foundational operational dashboard: Develop a clear and intuitive dashboard to monitor team progress, track productivity metrics, and ensure seamless alignment between marketing and operational efforts.
• Train and refine a custom AI assistant: Develop and fine-tune a specialized GPT (or similar AI assistant) to master our brand tone, enabling instant generation of copy, stories, and customer responses.
• Develop the following under

-- Customer experience: Virtual Try-On (AR) Platform, AI Personal Shopper/Chatbot, Dynamic Homepage & Behavioral Targeting, AI Marketing Automation

-- Internal Operations Systems: Human Resource Management System (HRMS), Customer

-- Relationship Management (CRM), ERP for Inventory management

-- Business Intelligence & Analytics: Unified Dashboard Suite, Predictive Analytics Engine, Security & Compliance Framework

-- Technical Architecture Assessment: Integration Strategy Analysis, AI & Machine Learning Capabilities, Development Complexity Evaluation

• Deliverables

-- Comprehensive System Analysis Report

-- Business Impact Analysis

-- Strategic Implementation Roadmap

-- Technology Stack Recommendations

-- Collaborative Strategy Session

-- Strategic Planning & Prioritization

-- Deep-Dive Project Planning

Required Skills & Experience:

• Automation Platforms: Proven expertise with N8n (preferred), Make.com, or Zapier.
• Knowledge & Content Management Systems: Proficient in Notion or Airtable.
• AI Models: Hands-on experience with OpenAI GPTs, Claude 3, and Perplexity.
• Custom GPTs: Demonstrated ability to train, structure, and optimize GPTs to embody a specific brand voice and behavior.
• Email Automation: Familiarity and practical experience with Loops.so, Mailmodo, or similar email automation platforms.
• Platform Integration: Strong understanding of Shopify integration or advanced API knowledge for extracting sales data.

Bonus Qualifications:

• Experience with vector databases like Pinecone.
• Knowledge of basic prompt chaining techniques.
• Familiarity with RAG (Retrieval Augmented Generation) systems.
• Experience with LangChain.

Reference Video: https://www.youtube.com/watch?v=ldETapkr8Hg

If you are passionate for leveraging AI and automation to build transformative systems, we encourage you to apply. Join us in shaping the future of D2C operations!