Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Pune
>
Avalara India
>
Technical Account Manager

Technical Account Manager

Avalara India

3 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform:

Apply

Skills Required

support escalation tracking analysis troubleshooting communication engagement saas erp netsuite crm accounting sap oracle salesforce magento shopify data management api testing postman integration database addition compensation diversity leadership compliance processing cornerstone recruitment

Work Mode

On-site

Job Type

Full Time

Job Description

What You'll DoThe

Technical Account Manager (TAM)

is a critical member of Avalara’s customer support organization, responsible for managing technical tickets, ensuring timely resolution, and driving customer satisfaction for our

Enterprise customers

.In this role, you will serve as the

primary technical point of contact and escalation owner

across multiple Avalara products, ensuring that support entitlement requirements are met and exceeded. You will be accountable for delivering an

optimized, high-touch support experience

by proactively addressing customer needs, coordinating cross-functional resolutions, and fostering trusted relationships.

What Your Responsibilities Will Be

Manage enterprise-level technical support requests through to resolution, ensuring a timely and effective response.
Monitor and maintain ticket workload, tracking against KPIs, SLAs, CSAT, and TTR targets.
Conduct in-depth ticket analysis, advanced troubleshooting, and issue replication.
Establish and maintain clear communication and engagement with customers, keeping case records up to date in the tracking system.
Provide advanced technical expertise on AvaTax, ECM, and SaaS ERP connectors (e.g., Microsoft Dynamics, NetSuite, Oracle).
Lead troubleshooting sessions and host technical meetings with customers to address complex support needs and communicate progress and solutions effectively.

What You’ll Need To Be Successful

Minimum 3 years of experience supporting enterprise-level SaaS solutions and customers.
Hands-on experience with mainstream ERP/CRM/accounting platforms such as NetSuite, Microsoft Dynamics/D365, SAP S/4Hana, Oracle, Salesforce, Magento, Shopify, SageX, or Workday.
Strong judgment and skills in managing and maintaining long-term customer relationships.
Proficiency in troubleshooting, root cause analysis, and delivering data-driven solutions.
Experience with Salesforce for case management, ticket assignment, and driver analysis.
Familiarity with API testing tools (e.g., Postman) and solid understanding of API integration and database-level diagnostics.
Proven ability to navigate complex technical environments and organizational structures.

Must be comfortable working US business hours across multiple time zones.
How We’ll Take Care Of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversityAvalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

More Jobs at Avalara India

Sr. Manager, Inside Sales

Pune, Maharashtra, India

5 - 6 yrs

Salary: Not disclosed

Director - People Partner

Pune, Maharashtra, India

8 - 12 yrs

Salary: Not disclosed

Lead Data Engineer

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Compliance Analyst

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Principal Talent acquisition Partner

Pune

14.0 - 19.0 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Avalara India

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Account Manager