What You'll Do Avalara is looking for a Senior Manager, Inside Sales will oversee the Account Development Managers who manage a team of 10 – 12 individuals and leads, develop, and scale an inside sales team focused on driving revenue growth and customer experience. You will combine strategic planning with hands-on management to optimize performance, implement best practices, and ensure understanding of organizational goals. You will lead the way for some of our greatest future talent. You will report to the Director, Inside Sales. Who You Are Ø Your passion is professional and personal development. You are energized by helping those around you live up to their true potential and take pride in their success. Ø You take ownership. You hold yourself and your teams accountable to meet and align your priorities with that of the company. Ø You are compassionate and emotionally intelligent. You understand a “one size fits all” approach to coaching does not always work. You embrace the different personalities that make up your team and adjust your methods accordingly. Ø You have an eye for details and bring out creative Ideas and thoughts across the table. What Your Responsibilities Will Be What you’ll do Ø Mentor Account Development Managers and Reps who responsible for creating Outbound sales opportunities through the ABM (Account Based Marketing) Motion and Territory Model Ø Develop scalable Outbound and Inside sales strategies to exceed quarterly annual Quotas and revenue goals. Ø Motivate Individuals and Teams to exceed goals through coaching, weekly one on ones, daily metric tracking and creative incentives. Ø Manage pipeline metrics and implement processes for a healthy funnel development. Ø Manage the use of Salesforce.com and other CRM tools Ø Work with Sales Operations, Enablement, ADR Managers and SDR Managers to refine processes, talk tracks and update training documentation. Ø Ensure positive and collaborative working relationships with both the Marketing and Sales organizations to maximize ADR impact and to align company go-to-market strategies and lead generation efforts. Ø Provide ongoing feedback to website developers Marketing and Lead Generation teams to help build the highest quality responses to the ADR team. Ø Supporting US clientele and will work in Night Shifts What You’ll Need To Be Successful Experience/Qualifications Ø 10–12+ years of experience in B2B sales Min 5-6 years in sales management for Inside Sales, Business Development, ADR Teams & SDR teams – preferably in SaaS or technology sales call centers and people management role Ø Skills of identifying great talent and scaling a successful team (successful ADRs typically promote within 12-18 months which makes hiring and training a important aspect of the job) Ø Knowledge of Pipeline Management and Account Based Marketing Ø Working knowledge of inbound and outbound tele-prospecting methodologies in a automated environment Required Ø Experience with Salesforce.com required, Chilipiper, ExecVision/Gong or Outreach Ø Ability to work with all levels of management across different departments. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do The Director, People Partner will be a strategic advisor and partner to senior leaders within Customer and Compliance Operations (CCO), driving a, scalable, and inclusive organization. Reporting to the Senior Director, People & Culture (India), you will develop HR strategies that align with our goals, including organizational design, workforce planning, leadership development, and change management. You possess ability to challenge and Influence senior leadership. You will lead People team based in Pune and Noida locations, ensuring understanding of Avalara’s Go Global strategy while promoting a, people-first culture. What Your Responsibilities Will BeOrganizational Design & Change LeadershipTalent Strategy & Workforce PlanningData-Driven Insights & HR Operational ExcellencePeople Team Leadership & Culture Development Strategic Partnership & Leadership InfluenceBe a trusted advisor to global and local CCO leadership, providing data-driven insights to enhance people and our decisions.Influence senior business leaders, ensuring proactive approaches to people-related challenges with a long-term, strategic focus.Assess organizational health, diagnose root causes of people challenges, and implement solutions.Advocate for a culture by creating unique talent strategies that strengthen Avalara’s values and goals.Design and implement scalable organizational structures that help expand CCO, ensuring understanding of Avalara’s Go Global strategy.Lead organizational effectiveness programs, ensuring CCO remains, efficient, and prepared for sustained growth.Lead change management efforts, providing leaders with the tools and strategies to navigate business transformations and workforce shifts.Shape comprehensive workforce planning strategies in collaboration with Talent Acquisition, anticipating future talent needs.Create diverse leadership pipeline within CCO by identifying important leadership positions and implementing leadership programs to promote management capabilities.Develop HR analytics and dashboards to deliver proactive, data-driven insights to business leaders.Use HR technology and automation to enhance efficiency, refine HR operations, and improve the employee experience.Lead a team of People Partners and HR Generalists, ensuring the delivery of HR support to CCO teams across India.Champion Avalara’s Success Traits, promoting an environment of collaboration, innovation, and learning.Promote a culture of inclusion, engagement throughout the organization. What You’ll Need To Be Successful 15+ Years of Experience HR leadership experience with global organizations. Expertise in HR business partnering, organizational design, and change management at a senior level. Use HR data and insights to inform decision-making. Challenge senior leadership while driving strategic HR programs. Experience leading and developing HR teams to ensure growth. Experience with workforce planning, talent development, and HR operational excellence. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do We are seeking an experienced Lead Data Engineer with experience in the Data Engineering. We are looking for a background in ETL processes, data warehousing, data modeling, and hands-on expertise in SQL and Python. The ideal candidate will have exposure to cloud technologies and will play a key role in designing and managing scalable, high-performance data systems that support marketing and sales insights. You will report to Manager- Data engineering What Your Responsibilities Will Be You will Design, develop, and maintain efficient ETL pipelines using DBT,Airflow to move and transform data from multiple sources into a data warehouse.You will Lead the development and optimization of data models (e.g., star, snowflake schemas) and data structures to support reporting.You will Leverage cloud platforms (e.g., AWS, Azure, Google Cloud) to manage and scale data storage, processing, and transformation processes.You will Work with business teams, marketing, and sales departments to understand data requirements and translate them into actionable insights and efficient data structures.You will Use advanced SQL and Python skills to query, manipulate, and transform data for multiple use cases and reporting needs.You will Implement data quality checks and ensure that the data adheres to governance best practices, maintaining consistency and integrity across datasets.You will Experience using Git for version control and collaborating on data engineering projects. What You’ll Need To Be Successful Bachelor's degree with 6+ years of experience in Data Engineering.ETL/ELT Expertise: experience in building, improving ETL/ELT processes.Data Modeling: experience with designing and implementing data models such as star and snowflake schemas, and working with denormalized tables to optimize reporting performance.Experience with cloud-based data platforms (AWS, Azure, Google Cloud)SQL and Python Proficiency: Advanced SQL skills for querying large datasets and Python for automation, data processing, and integration tasks.DBT Experience: Hands-on experience with DBT (Data Build Tool) for transforming and managing data models. Good To Have Skills Familiarity with AI concepts such as machine learning (ML), (NLP), and generative AI. Work with AI-driven tools and models for data analysis, reporting, and automation.Oversee and implement DBT models to improve the data transformation process.Experience in the marketing and sales domain, with lead management, marketing analytics, and sales data integration.Familiarity with business intelligence reporting tools, Power BI, for building data models and generating insights. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll Do We are looking for a Sales and Use Returns Tax Analyst to join our dynamic company. This is a great opportunity for a candidate to work in a creative environment and grow within our business. The Analyst will identify areas of improvement and serving an elite group of customers with complex returns as their primary contact. This role is specific to the Premium Managed Returns Service offering where you will provide a high level of service to taxpayers signed up for the returns service. As a tax analyst on the Premium Returns team, you are the first contact for customer interactions. You should expect to dedicate a portion of your day fielding communication, both internal and external, regarding customer returns service. What Your Responsibilities Will Be Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings Manage a select group of customers as their primary contact Research and resolve jurisdictional notices on behalf of customers Responsible for the onboarding and validation of new sales/use tax returns customers Identify and improve automation to serve our customers across a variety of market and tax verticals. Communicate with customers, jurisdictions and other internal teams as part of research and resolution Perform QA related to sales and use tax content and form changes Identify ways to improve process and technology to better serve our customers. Be a trusted resource for critical troubleshooting & questions needed to reduce risk in-cycle Experience of jurisdiction's website & taxpayer experience when manually imputing filing information What You’ll Need To Be Successful 2+ years of experience with MBA degree Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration Understanding of user platform features related to jurisdiction (nexus; exemptions; marketplace; rules; file calendars; reporting; transactions) Basic overall understanding of transaction flow across the business and subsequent impacts to returns preparation and filing How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

What Youll Do As a Principal Talent Acquisition Partner , you will help build world-class technology and business teams. You will be the trusted advisor to hiring managers, guiding end-to-end hiring strategies, across India and global markets. The role will report to Director TA What Your Responsibilities Will Be Strategic Talent Partnering: You will collaborate with business leaders and hiring managers to define hiring strategies aligned with our workforce needs from entry-level to Director-level roles. Full-Cycle Recruitment: Own the end-to-end recruitment process, including sourcing, interviewing, negotiating offers, and onboarding, across technology and business functions. Market Expertise: Leverage knowledge of Indian talent markets including Tier 1/Tier 2 engineering campuses and senior tech leadership pools to attract top talent. Talent Analytics: Use data and talent intelligence to guide hiring decisions, report on pipeline health, and improve recruitment strategies. Leadership Hiring: Build scalable programs for hiring across all levels from mid to seasoned architects and executive roles. Employer Branding: You will Partner with marketing and HR to strengthen our employer brand across digital channels, campuses, and talent communities. Global Collaboration: You will work in cross-cultural teams across geographies; bring sensitivity and awareness to diverse work styles and backgrounds. Tech Hiring: You will Understand the nuances of hiring for AI/ML, data engineering, and SaaS platform roles, and use modern sourcing and assessment tools. Diversity & Inclusion: You will Guide inclusive hiring practices and build diverse candidate pipelines. Process Improvement: You will enhance recruitment workflows, candidate experience, and talent engagement practices using feedback and data. What Youll Need to be Successful 14+ years of experience in talent acquisition, with a track record in technology hiring. Experience the Indian hiring landscape and global recruiting environments. 10+ years of experience sourcing tools (e.g., LinkedIn Recruiter, ATS platforms), analytics dashboards, and hiring technologies. #LI-Onsite Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 14+ years of experience in talent acquisition, with a track record in technology hiring. Experience the Indian hiring landscape and global recruiting environments. 10+ years of experience sourcing tools (e.g., LinkedIn Recruiter, ATS platforms), analytics dashboards, and hiring technologies. #LI-Onsite Strategic Talent Partnering: You will collaborate with business leaders and hiring managers to define hiring strategies aligned with our workforce needs from entry-level to Director-level roles. Full-Cycle Recruitment: Own the end-to-end recruitment process, including sourcing, interviewing, negotiating offers, and onboarding, across technology and business functions. Market Expertise: Leverage knowledge of Indian talent markets including Tier 1/Tier 2 engineering campuses and senior tech leadership pools to attract top talent. Talent Analytics: Use data and talent intelligence to guide hiring decisions, report on pipeline health, and improve recruitment strategies. Leadership Hiring: Build scalable programs for hiring across all levels from mid to seasoned architects and executive roles. Employer Branding: You will Partner with marketing and HR to strengthen our employer brand across digital channels, campuses, and talent communities. Global Collaboration: You will work in cross-cultural teams across geographies; bring sensitivity and awareness to diverse work styles and backgrounds. Tech Hiring: You will Understand the nuances of hiring for AI/ML, data engineering, and SaaS platform roles, and use modern sourcing and assessment tools. Diversity & Inclusion: You will Guide inclusive hiring practices and build diverse candidate pipelines. Process Improvement: You will enhance recruitment workflows, candidate experience, and talent engagement practices using feedback and data.

What You'll Do As a Senior Analytics Consultant within the Operational Excellence team, you will be a strategic partner in transforming how we deliver customer implementations. You will use data to uncover insights, build scalable measurement frameworks, and lead projects that improve consultant effectiveness, customer experience, and implementation velocity. This role bridges analytics, systems thinking, and business strategy to enhance our operating model across important complexity queues and departments. You will report to Senior Manager, Operational Excellence What Your Responsibilities Will Be Performance Analytics & Insights: Develop dashboards to monitor goals (Implemented, Velocity, Quality, Gong, and C-Sat). Identify trends, gaps, and opportunities to improve consultant productivity and implementation outcomes. Operational Improvements: Partner with GoLive leaders to evaluate and improve important processes, from onboarding to case management and implementation lifecycle. Lead quantitative analyses to assess operational bottlenecks, with clear recommendations to improve throughput and reduce customer friction. Help develop projects like queue rebalancing, forecast accuracy, and risk management models Strategic Decision Support: Build models and scenario analyses to inform investment decisions, staffing plans, or process changes. Collaborate with partners in Sales, Product, and Engineering to align with GoLive priorities Enablement & Change Management: Package and present analytical findings to partners ranging from consultants to senior leadership. Translate complex data into compelling narratives that support adoption of OpEx-led projects. Document analytical frameworks and support self-service tools for leaders. What You’ll Need To Be Successful 7+ years of experience in business analysis, data analytics, or operations strategy (consulting, SaaS, or tech environment preferred). Experience analyzing complex datasets using Excel (can perform complex functions), SQL, and Power BI. Experience with process improvement methodologies and implementation life cycles. Experience with performance benchmarking or workforce optimization. Experience communicating and collaborating with partners to accomplish shared outcomes. Experience applying business insights to improve operational processes and deliver customer-focused outcomes. Experience working with ambiguous problems and structuring data-driven analyses to support decision-making. Systems thinking — the ability to see how individual improvements affect broader organizational outcomes. Experience identifying data patterns and using insights to recommend or guide improvements. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

What You'll Do Senior Business Systems Analyst Location: Pune Shift: 1 PM - 11 PM (approximate hours) Travel: Occasional We are seeking an experienced Senior Business Systems Analyst to lead Lead-to-Cash transformation projects and ensure solutions align with business objectives. Reporting to the Sr. Manager of Sales Operations , you will drive strategic planning, system architecture, and implementation. What Your Responsibilities Will Be Strategic Planning & Execution Define and execute the Salesforce, CPQ and other GTM systems roadmap in collaboration with senior management. Oversee end-to-end project execution, ensuring timely and successful delivery. Requirements & Solution Design Facilitate workshops to gather business needs and analyze current Lead to cash processes for optimization. Lead the design and architecture of solutions, ensuring scalability and best practices. Work closely with technical teams to validate feasibility and compliance with Salesforce standards. System Configuration & Data Management Manage Salesforce configurations (pricing rules, product bundles, discount schedules, approvals) and configurations of other GTM tools as well. Oversee data migration, integration, governance, and ensure compliance with data policies. Testing, Training & Support Develop and execute test plans, including UAT, to ensure quality solutions. Train end-users and provide high-level support. Reporting & Stakeholder Engagement Design dashboards and reports to monitor tools performance and drive insights. Serve as the primary contact for projects, ensuring alignment with stakeholders. What You’ll Need To Be Successful Additional Experience Bachelor's degree in Information Technology, Computer Science, or a related field. Or an MBA. Minimum of 6+ years of experience as a Business Analyst, with at least 4 years of experience specifically in Salesforce, Salesforce CPQ and GTM tools such as Outreach, Gong, Marketo, Lead scoring tools etc. Proficiency in data migration, management, and integration best practices. Expert in handling tools like Jira, Confluence, Microsoft 365 etc. Additional Qualifications Experience in industries such as SaaS, technology, manufacturing, or telecommunications where CPQ/Lead to cash solutions are commonly used. Agile project management methodologies and tools. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

What Youll Do We are looking for a Sales and Use Returns Tax Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Analyst will be responsible for identifying areas of improvement as well as serving an elite group of customers with highly complex returns as their primary point of contact. Candidate must be highly driven, detail oriented and proficient at balancing multiple priorities/issues. What Your Responsibilities Will Be Relationship Management and Communication This role is specific to the Premium Managed Returns Service offering where you will be providing a high level of service to taxpayers signed up for the returns service. As a tax analyst on the Premium Returns team, you are the first point of contact for customer interactions. In this role, you should expect to dedicate a portion of your day fielding communication, both internal and external, regarding customer returns service. To succeed, you must be comfortable taking ownership of your customer s overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer s needs will enable them to get the full benefit of Avalara s expertise and software enabling them to self-serve where possible. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative. What Youll Need to be Successful Job Duties Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings Manage a select group of customers as their primary point of contact Ability to research and resolve jurisdictional notices on behalf of customers Responsible for the on-boarding and validation of new sales/use tax returns customers Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals. Communicate regularly and effectively with customers, jurisdictions and other internal teams as part of research and resolution Perform QA related to sales and use tax content and form changes Manage workload to effectively meet deadlines Identify ways to improve process and/or technology to better serve our customers. Work collaboratively with all staff members and management Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings Serve as trusted resource for critical troubleshooting & questions needed to reduce risk in-cycle Expert knowledge of jurisdiction s website & taxpayer experience when manually imputing filing information (data input nuances; limitations) Qualifications (I2) Tax Analyst: Typically requires a bachelors degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. (I3) Sr. Tax Analyst: Typically requires a minimum of with a bachelors degree; or 3 years and a masters degree; or a PhD without experience; or equivalent work experience. (I4) Typically requires a minimum of 8 years of related experience with a bachelors degree; or minimum 6 years and a masters degree; or a PhD with minimum 3 years experience; or equivalent experience. Works during US business hours Strong analytical, research, and problem-solving skills Excellent written and verbal communication skills Ability to work independently yet still function as a team player Ability to prioritize and multi-task to meet strict filing deadlines Ability to learn and adapt to different software applications and tools Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.) Preferred Qualifications Advanced degree in accounting or finance Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration Expert understanding of an Avalara customer s data flow from AvaTax portal to Returns Console Deep understanding of user platform features related to jurisdiction (nexus; exemptions; marketplace; rules; filing calendars; reporting; transactions) Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus) Content Transaction Tax Calculation Transaction Data Flow Returns Mapping Returns Filing Automation Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Job Duties Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings Manage a select group of customers as their primary point of contact Ability to research and resolve jurisdictional notices on behalf of customers Responsible for the on-boarding and validation of new sales/use tax returns customers Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals. Communicate regularly and effectively with customers, jurisdictions and other internal teams as part of research and resolution Perform QA related to sales and use tax content and form changes Manage workload to effectively meet deadlines Identify ways to improve process and/or technology to better serve our customers. Work collaboratively with all staff members and management Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings Serve as trusted resource for critical troubleshooting & questions needed to reduce risk in-cycle Expert knowledge of jurisdiction s website & taxpayer experience when manually imputing filing information (data input nuances; limitations) Qualifications (I2) Tax Analyst: Typically requires a bachelors degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. (I3) Sr. Tax Analyst: Typically requires a minimum of with a bachelors degree; or 3 years and a masters degree; or a PhD without experience; or equivalent work experience. (I4) Typically requires a minimum of 8 years of related experience with a bachelors degree; or minimum 6 years and a masters degree; or a PhD with minimum 3 years experience; or equivalent experience. Works during US business hours Strong analytical, research, and problem-solving skills Excellent written and verbal communication skills Ability to work independently yet still function as a team player Ability to prioritize and multi-task to meet strict filing deadlines Ability to learn and adapt to different software applications and tools Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.) Preferred Qualifications Advanced degree in accounting or finance Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration Expert understanding of an Avalara customer s data flow from AvaTax portal to Returns Console Deep understanding of user platform features related to jurisdiction (nexus; exemptions; marketplace; rules; filing calendars; reporting; transactions) Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus) Content Transaction Tax Calculation Transaction Data Flow Returns Mapping Returns Filing Automation Relationship Management and Communication This role is specific to the Premium Managed Returns Service offering where you will be providing a high level of service to taxpayers signed up for the returns service. As a tax analyst on the Premium Returns team, you are the first point of contact for customer interactions. In this role, you should expect to dedicate a portion of your day fielding communication, both internal and external, regarding customer returns service. To succeed, you must be comfortable taking ownership of your customer s overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer s needs will enable them to get the full benefit of Avalara s expertise and software enabling them to self-serve where possible. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative.

What Youll Do As a Senior Analytics Consultant within the Operational Excellence team, you will be a strategic partner in transforming how we deliver customer implementations. You will use data to uncover insights, build scalable measurement frameworks, and lead projects that improve consultant effectiveness, customer experience, and implementation velocity. This role bridges analytics, systems thinking, and business strategy to enhance our operating model across important complexity queues and departments. You will report to Senior Manager, Operational Excellence What Your Responsibilities Will Be Performance Analytics & Insights: Develop dashboards to monitor goals (Implemented, Velocity, Quality, Gong, and C-Sat). Identify trends, gaps, and opportunities to improve consultant productivity and implementation outcomes. Operational Improvements: Partner with GoLive leaders to evaluate and improve important processes, from onboarding to case management and implementation lifecycle. Lead quantitative analyses to assess operational bottlenecks, with clear recommendations to improve throughput and reduce customer friction. Help develop projects like queue rebalancing, forecast accuracy, and risk management models Strategic Decision Support: Build models and scenario analyses to inform investment decisions, staffing plans, or process changes. Collaborate with partners in Sales, Product, and Engineering to align with GoLive priorities Enablement & Change Management: Package and present analytical findings to partners ranging from consultants to senior leadership. Translate complex data into compelling narratives that support adoption of OpEx-led projects. Document analytical frameworks and support self-service tools for leaders. What Youll Need to be Successful 7+ years of experience in business analysis, data analytics, or operations strategy (consulting, SaaS, or tech environment preferred). Experience analyzing complex datasets using Excel (can perform complex functions), SQL, and Power BI. Experience with process improvement methodologies and implementation life cycles. Experience with performance benchmarking or workforce optimization. Experience communicating and collaborating with partners to accomplish shared outcomes. Experience applying business insights to improve operational processes and deliver customer-focused outcomes. Experience working with ambiguous problems and structuring data-driven analyses to support decision-making. Systems thinking the ability to see how individual improvements affect broader organizational outcomes. Experience identifying data patterns and using insights to recommend or guide improvements. #LI-Onsite Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 7+ years of experience in business analysis, data analytics, or operations strategy (consulting, SaaS, or tech environment preferred). Experience analyzing complex datasets using Excel (can perform complex functions), SQL, and Power BI. Experience with process improvement methodologies and implementation life cycles. Experience with performance benchmarking or workforce optimization. Experience communicating and collaborating with partners to accomplish shared outcomes. Experience applying business insights to improve operational processes and deliver customer-focused outcomes. Experience working with ambiguous problems and structuring data-driven analyses to support decision-making. Systems thinking the ability to see how individual improvements affect broader organizational outcomes. Experience identifying data patterns and using insights to recommend or guide improvements. #LI-Onsite Performance Analytics & Insights: Develop dashboards to monitor goals (Implemented, Velocity, Quality, Gong, and C-Sat). Identify trends, gaps, and opportunities to improve consultant productivity and implementation outcomes. Operational Improvements: Partner with GoLive leaders to evaluate and improve important processes, from onboarding to case management and implementation lifecycle. Lead quantitative analyses to assess operational bottlenecks, with clear recommendations to improve throughput and reduce customer friction. Help develop projects like queue rebalancing, forecast accuracy, and risk management models Strategic Decision Support: Build models and scenario analyses to inform investment decisions, staffing plans, or process changes. Collaborate with partners in Sales, Product, and Engineering to align with GoLive priorities Enablement & Change Management: Package and present analytical findings to partners ranging from consultants to senior leadership. Translate complex data into compelling narratives that support adoption of OpEx-led projects. Document analytical frameworks and support self-service tools for leaders.

What You'll Do We are looking for an accomplished Senior Manager to lead our HS Classification function, responsible for managing a complex, high-volume global operation. You bring expertise, strategic foresight, and judgment to independently design team structures, processes, and projects, ensuring understanding of long-term team goals and customer expectations. You will report to the Director or E- Commerce Classification. What Your Responsibilities Will Be Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations. Manage a large team of 150+ including managers and individual contributors, ensuring engagement. Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies. Decide team structures and processes required to meet evolving needs and customer demands. Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability. Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks. Impact: Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence. Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization. Execution: Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities. Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution. Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement. Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments. What You’ll Need To Be Successful 8+ years' experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations. Capability to manage large teams, leading through organizational change and. MBA or equivalent advanced degree. Certifications in Six Sigma, ITIL, or relevant areas are advantageous. Proficiency in MS Excel and other Microsoft Office applications. Flexible to support a 24/7 operational environment including night shifts. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

We are looking for an accomplished Senior Manager to lead our HS Classification function, responsible for managing a complex, high-volume global operation. You bring expertise, strategic foresight, and judgment to independently design team structures, processes, and projects, ensuring understanding of long-term team goals and customer expectations. You will report to the Director or E- Commerce Classification. What Your Responsibilities Will Be Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations. Manage a large team of 150+ including managers and individual contributors, ensuring engagement. Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies. Decide team structures and processes required to meet evolving needs and customer demands. Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability. Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks. Impact: Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence. Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization. Execution: Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities. Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution. Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement. Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments. What Youll Need to be Successful 8+ years experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations. Capability to manage large teams, leading through organizational change and. MBA or equivalent advanced degree. Certifications in Six Sigma, ITIL, or relevant areas are advantageous. Proficiency in MS Excel and other Microsoft Office applications. Flexible to support a 24/7 operational environment including night shifts.

What Youll Do We are seeking a highly skilled and motivated Senior Data Engineer to join our Data Operations team. The ideal candidate will have deep expertise in Python , Snowflake SQL , modern ETL tools , and business intelligence platforms such as Power BI . This role also requires experience integrating SaaS applications such as Salesforce, Zuora, and NetSuite using REST APIs . You will be responsible for building and maintaining data pipelines, developing robust data models, and ensuring seamless data integrations that support business analytics and reporting. The role requires flexibility to collaborate in US time zones as needed. #LI-Onsite What Your Responsibilities Will Be Design, develop, and maintain scalable data pipelines and workflows using modern ETL tools and Python. Build and optimize SQL queries and data models on Snowflake to support analytics and reporting needs. Integrate with SaaS platforms such as Salesforce, Zuora, and NetSuite using APIs or native connectors. Develop and support dashboards and reports using Power BI and other reporting tools. Work closely with data analysts, business users, and other engineering teams to gather requirements and deliver high-quality solutions. Ensure data quality, accuracy, and consistency across systems and datasets. Write clean, well-documented, and testable code with a focus on performance and reliability. Participate in peer code reviews and contribute to best practices in data engineering. Be available for meetings and collaboration in US time zones as required. What Youll Need to be Successful You should have 5+ years experience in data engineering field, with deep SQL knowledge. Strong experience in Snowflake - SQL, Python, AWS Services, Power BI, ETL Tools (DBT, Airflow ) is must. Proficiency in Python for data transformation and scripting. Proficiency in writing complex SQL queries, Stored Procedures. Strong experience in Data Warehouse, data modeling and ETL design concepts. Should have integrated SaaS systems like Salesforce, Zuora, NetSuite along with Relational Databases, REST API, FTP/SFTP...etc. Knowledge of AWS technologies (EC2, S3, RDS, Redshift...etc.) Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders. Flexibility to work during US business hours as required for team meetings and collaboration.

What You'll Do Oversee the implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. As a member of the Avalara Implementation team your goal is to provide world-class service to our customers. You will live by our cult of the customer philosophy and will increase the satisfaction of our customers. As part of the Implementation Team, you'd focus on New Product Introductions, with enhanced focus on customer onboarding. You will work from Pune office 5 days in a week. You will report to Manager, implementation What Your Responsibilities Will Be Lead planning and delivery of multiple client implementations simultaneously. Ensure that customer requirements are defined and met within the configuration and the final deliverable. Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery. Assist clients with developing testing plans and procedures. Train clients on all Avalara products and services including the ERP and e-commerce integrations (called "AvaTax connectors"). Demo sales and use tax products, including pre-written and custom-built software applications. Support customers' success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines. Provide training and end-user support during customer onboarding. Given our clientele based in US are ready to work in. What You’ll Need To Be Successful 2-5 years of software implementation within the B2B sector. Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience. Install and configure the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes. Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software. Knowledgeable in APIs Experience in implementing ERP solutions. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

What Youll Do Oversee the implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. As a member of the Avalara Implementation team your goal is to provide world-class service to our customers. You will live by our cult of the customer philosophy and will increase the satisfaction of our customers. As part of the Implementation Team, youd focus on New Product Introductions, with enhanced focus on customer onboarding. You will work from Pune office 5 days in a week. You will report to Manager, implementation What Your Responsibilities Will Be Lead planning and delivery of multiple client implementations simultaneously. Ensure that customer requirements are defined and met within the configuration and the final deliverable. Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery. Assist clients with developing testing plans and procedures. Train clients on all Avalara products and services including the ERP and e-commerce integrations (called "AvaTax connectors"). Demo sales and use tax products, including pre-written and custom-built software applications. Support customers success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines. Provide training and end-user support during customer onboarding. Given our clientele based in US are ready to work in. What Youll Need to be Successful 2-5 years of software implementation within the B2B sector. Bachelors degree (BCA, MCA, B.Tech ) from an accredited college or university, or equivalent career experience. Install and configure the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes. Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software. Knowledgeable in APIs Experience in implementing ERP solutions. #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 2-5 years of software implementation within the B2B sector. Bachelors degree (BCA, MCA, B.Tech ) from an accredited college or university, or equivalent career experience. Install and configure the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes. Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software. Knowledgeable in APIs Experience in implementing ERP solutions. #LI-Onsite Lead planning and delivery of multiple client implementations simultaneously. Ensure that customer requirements are defined and met within the configuration and the final deliverable. Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery. Assist clients with developing testing plans and procedures. Train clients on all Avalara products and services including the ERP and e-commerce integrations (called "AvaTax connectors"). Demo sales and use tax products, including pre-written and custom-built software applications. Support customers success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines. Provide training and end-user support during customer onboarding. Given our clientele based in US are ready to work in.

What Youll Do We are looking for a motivated and strategic Senior Manager Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality Strategy Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI) Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People Leadership Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & Collaboration Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & Governance Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What Youll Need to be Successful Qualifications: 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required skills: Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Qualifications: 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required skills: Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making #LI-Onsite Quality Strategy Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI) Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People Leadership Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & Collaboration Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & Governance Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices.

What You'll Do We are looking for a motivated and strategic Senior Manager – Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data—transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality StrategyDesign, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI)Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People LeadershipMentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & CollaborationCollaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & GovernanceDeliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What You’ll Need To Be Successful Qualifications 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required Skills Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

What You'll Do Avalara is looking for an experienced Manager of Product Management to lead a team of product managers in delivering world-class SaaS solutions. You will oversee the development, launch, and optimization of Avalara's primary products, ensuring understanding of our goals and customer needs. You'll guide product managers, helping them translate market and user insights into scalable SaaS solutions. What Your Responsibilities Will Be Lead a team of product managers, providing guidance on product strategy, prioritization, and execution. Collaborate with engineering, UX, sales, and marketing teams to guide the delivery of high-quality SaaS products. Define and oversee product roadmaps, ensuring understanding of Avalara's our goals and market opportunities. Ensure that product teams on user needs, collecting and acting on customer feedback to improve product experience. Track product performance through Indicators, using data to improve. Foster a culture of innovation and accountability within the product management team. you will report to Senior Manager Product Management Expertise: Solid experience managing all stages of the product lifecycle, from brainstorming to launch and optimization, with an understanding of how to provide SaaS solutions. Agile Methodologies: Experience managing products in an Agile environment, with an understanding of how to balance priorities, manage backlogs, and ensure delivery in collaboration with engineering teams. Decision-making: to inform product decisions, track success, and lead continuous improvements. What You’ll Need To Be Successful 7+ years of experience in product management, with at least 3 years managing product managers or teams. Experience delivering SaaS products in an Agile environment, with experience successful launches. Experience with cloud-based SaaS platforms and the ability to work with technical teams. And mentoring skills, with the ability to develop product teams. Experience working with B2B or enterprise software. Knowledge of tax compliance or financial software but not required. Experience using a CRM software system. With experience using data to inform product decisions. Proficiency with Agile tools such as Jira, Confluence, or similar platforms. Experience working with global teams across multiple time zones. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

What You'll Do What is Statutory Review and Readiness? Avalara’s Statutory Readiness & Risk Management program leverages the best of our indirect tax thought leadership to anticipate and plan for jurisdictional changes. This program facilitates a consistent, trusted framework that enables Avalara to meet change deadlines necessary to maintain our customers’ compliance and mitigate Avalara’s risk. The program’s success is met when Avalara teams and our customers are well prepared to easily meet these change requirements with little disruption to normal operation. Position Summary We are looking for Project Managers to join our fast paced dynamic Returns & Payment organization. The SRR Project Manager is responsible for coordinating, tracking, and dispersing critical jurisdictional changes that impact Avalara and our customers. The role requires leading and facilitating meetings across Avalara teams, where you own session agendas, meeting notes and action item tracking. Your understanding of Avalara’s returns processes and systems will be essential. Jurisdictional changes and incident management can be complex and your ability to assign action items and relay information in an easily understood manner is paramount for success. This includes potential escalations where clear and timely communication is imperative. Ultimately, you assimilate the appropriate audience and lead teams through planning and action execution until you deem Avalara fully prepared to accommodate upcoming changes. Statutory Review and Readiness (SRR) forums are facilitated, recurring forums that bring together various parts of the business to discuss, troubleshoot, and plan for upcoming jurisdictional statutory changes. While typically planned several months in advance of a change, the forum is also used in some instances for cross-functional incident management. A Cross-functional incident is defined as an issue with a significant customer impact that requires collaboration from compliance, payments, engineering and non-engineering teams to resolve successfully. Job Duties What Your Responsibilities Will Be Effectively coordinate, lead, and facilitate meetings, action items and follow-up with cross-functional teams and subject matter experts surrounding jurisdictional changes and internal managed incidents that impact the returns operations business. Strategically partner with cross-functional teams, including Global Compliance, Government Relations, Product, Engineering, Content, Finance, and Sales to drive project execution, foster understanding and collaboration. Disperse project summaries and updates to large distribution groups via email and wiki. Attend weekly legislative monitoring meetings and disseminate comprehensive notes to the full group. Work closely with Program Lead and other Project Manager to develop SOPs for multiple intake pathways; develop a jurisdictional contact repository. Lead and drive Post Mortems for completed SRRs and Managed Incidents with cross-functional teams. Work closely with Program Lead and Project Manager to publish monthly/quarterly newsletter Attend several conferences yearly to represent Avalara Compliance and GRPS interests Build metrics, report on key milestones, and help define the programs ROI What You’ll Need To Be Successful Key Competencies Communication And Documentation Communicate regularly and effectively with various internal teams as part of research and resolution. Confidently manage state partnerships and be able to lead, conduct and contribute to live meetings with jurisdictions as a representative of Avalara. Display advanced coordination skills, effectively supporting team members across different projects. Disperse project summaries and updates via email, wiki and newsletter using proper grammar, spelling, and punctuation. All communication should be clear, concise, and accurate. Communication should be adapted and tailored to suit various stakeholders, customers, and jurisdiction in evolving circumstances Facilitation Regularly interact with senior management and leaders across the organization to facilitate discussions and decision making surrounding laws and regulations that impact the organization. As a meeting facilitator, you will prepare an agenda, manage the discussion and ensure it does not deviate from its primary objective, provide real time feedback to stakeholders to clarify points. After the discussion, you will prepare detailed reports that restate the problem statement, the outcome of the discussion, proposed solutions, participant feedback, potential challenges, and action items. Relationship Building Cultivate a broad network of relationships with internal and external stakeholders whose support is needed to carry out initiatives Build productive working relationships with state, county, and city authorities to maximize the quality of our product Qualifications/Skills Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously Comfortable with ambiguity, adaptable to change, and thrives in a multi-tasking environment Excellent written and verbal interpersonal communication skills, with the ability to work collaboratively with stakeholders across the organization Able to quickly establish rapport and credibility with customers and cross-functional teams Excellent research and analytical skills Strong technical and problem-solving skills coupled with the ability to identify resolution to problems. Attention to detail and excellent editing and proofreading skills Highly organized time-management skills Demonstrated facilitator experience Confident in public speaking scenarios Experience working in or with state or private tax departments Knowledge of Compliance, Sales Tax, and VAT. Previous experience working across teams in a product and/or engineering organization Proficiency with internal tools such as Confluence, JIRA, Microsoft Suite AI Experience is a plus (I3) Project Manager: Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. (I4) Sr. Project Manager: Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or minimum 6 years and a Master’s degree; or a PhD with minimum 3 years experience; or equivalent experience. Preferred Skills Either one or both of the following: Technical Expertise Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus) Content Transaction Tax Calculation Transaction Data Flow Returns Mapping Returns Filing Automation Transactional Tax Knowledge Solid understanding of transactional tax complexities from a jurisdiction administration standpoint Standard reporting requirements across states Notice generating activities Red Flags for Audits Communication strategies How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

What You'll Do We are seeking an experienced and experienced AI & Machine Learning Technical Manager to lead our dynamic team in developing cutting-edge AI & ML solutions. This role is perfect for someone passionate about applying AI and ML, promote innovation, and create impactful products. You will be responsible for our AI systems (conversational agents, tax code classification for products and services, document intelligence, etc.) and how we apply them at Avalara to simplify and scale tax compliance across our entire portfolio of products. As an important part of our leadership team, you will shape the future of our AI & ML projects, manage a talented team of AI professionals, and collaborate with teams to implement projects. We offer the chance to work on pioneering AI technologies and mentor a team of experts, and contribute to the strategic direction of our AI & ML endeavors. This role will report to Sr Director of AI & ML. What Your Responsibilities Will Be Lead and manage a team of AI&ML engineers and data scientists, overseeing project lifecycles from conception to deployment, ensuring timely delivery. Develop team members, providing guidance on technical challenges, career development, and professional growth opportunities. Stay up to date with the latest AI&ML technologies and methodologies, incorporating new approaches into our projects to maintain competitive advantage. Develop our AI&ML strategy, aligning with our objectives, and ensuring the team's projects support this vision. Collaborate with teams, including product management, engineering, and design, to define project requirements, set priorities, and allocate resources effectively. Foster a culture of innovation, encouraging experimentation and learning, and leading by example in adopting a hands-on approach to problem-solving. Ensure implementing best practices in project management, software development, and quality assurance to optimize team performance and productivity. Manage stakeholder communications, providing regular updates on project status, important milestones, and any challenges or risks, ensuring alignment and support across the organization. What You’ll Need To Be Successful What You'll Need to be Successful Specific Qualifications Expertise in AI technologies and methodologies, with a portfolio of projects demonstrating your ability to apply these in solving complex problems. Experience building and deploying to production APIs powered by AI & Machine Learning systems. Proficiency in programming languages relevant to AI & ML, such as Python, R, Java, Scala, C++ and familiarity with AI & ML frameworks and libraries (e.g., PyTorch, TensorFlow, and Scikit-learn). Experience with cloud computing platforms (AWS, Azure, Google Cloud) and understanding of how to use these for scalable, secure, reliable distributed systems with complex workflows relying on AI & ML solutions. Background in data engineering and familiarity with database technologies, as well as, data processing / ETL pipelines and visualization tools. : General Qualifications Bachelor's degree in Computer Science, Artificial Intelligence, or Machine Learning. 9 years of experience in AI & ML with at least 6 years in a management position, overseeing technical teams. Translate complex technical concepts and challenges into clear strategic plans and applicable solutions. People management skills, with experience mentoring and developing teams. Excellent project management skills, with experience in agile methodologies How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

What You'll Do The Tax & Compliance Specialist – Notice Operations serves as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation initiatives. You will support cross-functional collaboration with Product, Development, and Compliance teams, while mentoring peers and supporting training programs across regions. You will be reporting to the Manager - Compliance and will work from the Pune office What Your Responsibilities Will Be You will be a subject matter expert for tax notice research and resolution, dedicating ~50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development initiatives. Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. What You’ll Need To Be Successful Minimum 8–10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise and problem-solving ability. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less