Techincal Lead

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

• Job Title : Technical Lead
• Function/Department : Technology
• Location : Hyderabad – Work From Office
• Employment Type : Full-time
• Reports To : SureshBabu Talasila

Role Overview
Responsibilities:

• Architecture expertise, ability to develop architecture diagrams/models that align with technology landscape and solutions
• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Guide organization in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes
• Lead technical aspects of project delivery and solution delivery for engagements
• Provide technical leadership on best practice for ongoing support of ServiceNow
• Lead the configuration and development of modules to meet customers' business outcomes and requirements
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer
• Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow
• Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform
• Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform
• Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution
• Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform
• Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules
• Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments
• Develop into a "go-to" resource for others on the team to answer ServiceNow specific questions; provide training and mentoring to other team members
• Attend, support and represent Chubb at conferences and events
• See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives
• Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations
• Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning Manage and support individual member growth and development plans
• Be a change agent & Agile mindset promoter

As a member of our Team, you will:

• Promote Chubb’s Core Values and best practices
• Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.
• Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions
• Participate in strategic project planning that improves operational efficiency across Global Technology Professional Services and Engineering departments
• Test end-to-end solutions to ensure the complete satisfaction of internal and external users including unit, functional, and regression testing
• Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user’s requirements
• Create and update existing technical/configuration documentation