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Sr Technical Product Consultant

Sr Technical Product Consultant

Adobe

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:5 days ago| Platform:

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Skills Required

design support creativity collaborative logging report reports resolve testing software documentation communication service excel html javascript perl marketing mobile management sql database data reporting rest php video programming optimization certifications jquery js api research technology salesforce pega powerpoint analytics personalization ux vision

Work Mode

On-site

Job Type

Full Time

Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Join Adobe’s dynamic team in Noida, Uttar Pradesh, India, as a Sr Technical Support Engineer. This is an outstanding opportunity to work with a world-class organization that empowers digital creativity and innovation. You will be part of a collaborative environment where your skills will craft the future of digital experiences.

What Will You Do

Deliver technical support via telephone and email, logging all interactions thoroughly.
Validate and report customer-submitted product bug reports with precision.
Scope, troubleshoot, and resolve customer issues.
Assist in testing new and enhanced products.
Manage projects professionally and within timelines.
Fully own cases and contribute to the success of the distributed team.
Identify trends and potential issues, and communicate quickly with affected parties.
Support scalable software solutions for Adobe's largest customers.
Help maintain accurate and complete product documentation.
Treat each case as an opportunity to delight customers, despite external factors.
Assist in special projects and other assigned duties.
Work in a 24/7 shift on a rotation basis.
Provide weekend or holiday coverage in rotation as per business requirements.

What You Need To Be Eligible

Bachelor's degree in computer science or a related field or equivalent experience.
At least three years' experience in a customer support environment, preferably in a high enterprise tech setting.
Excellent communication skills, both written and verbal.
Problem-solving approach with a focus on improving processes.
Ability to troubleshoot problems systematically and effectively within service-level goals.
Good knowledge of Internet websites, Excel, and email.

Technical Competence Requirements

Deep knowledge of HTML, JavaScript, Perl, Web 2.0, and web services.
Understanding of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
Experience with SQL, database management, and data insertion/reporting APIs.
Familiarity with SOAP, REST, and PHP.
Knowledge of Mobile and Video programming solutions.
Experience with Tag Management tools.
Desirable experience using Adobe Target or optimization tools and related certifications.
Proven ability to diagnose and troubleshoot complex analytic implementation issues.
Understanding of jQuery, AngularJS, and any JS Framework.
Knowledge of API (SOAP/REST).
Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
Proven skills in working in multi-platform technology companies as a support engineer/consultant.
General knowledge about Google, Tealium, Salesforce, and Pega technologies.
Advanced-level Excel and PowerPoint skills.
Some experience in digital marketing, CRO, digital analytics, decision-making, personalization, recommendations, or UX fields.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more about our vision here.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

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Sr Technical Product Consultant