Sr Technical Product Consultant

As a Senior Technical Support Engineer at Adobe's dynamic team in Noida, Uttar Pradesh, India, you will have the opportunity to work in a collaborative environment that fosters digital creativity and innovation. Your primary responsibilities will include delivering technical support via telephone and email, logging all interactions thoroughly, validating and reporting customer-submitted product bug reports accurately, troubleshooting and resolving customer issues, and assisting in testing new products. You will also be expected to manage projects within timelines, fully own cases to contribute to team success, identify trends and potential issues, and support scalable software solutions for Adobe's largest customers. Additionally, maintaining accurate product documentation and treating each case as an opportunity to delight customers will be essential aspects of your role. You will also be required to work in a 24/7 shift on a rotation basis and provide weekend or holiday coverage as per business requirements. To be eligible for this role, you should have a Bachelor's degree in computer science or a related field, or equivalent experience, along with at least three years of experience in a customer support environment, preferably in a high enterprise tech setting. Excellent communication skills, both written and verbal, a problem-solving approach focused on process improvement, and the ability to troubleshoot problems systematically within service-level goals are crucial qualifications. Good knowledge of Internet websites, Excel, and email is also required. In terms of technical competence, you should possess deep knowledge of HTML, JavaScript, Perl, Web 2.0, web services, and understanding of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management. Experience with SQL, database management, data insertion/reporting APIs, SOAP, REST, PHP, Mobile and Video programming solutions, Tag Management tools, and Adobe Target or optimization tools is desirable. The role also requires the ability to diagnose and troubleshoot complex analytic implementation issues, familiarity with jQuery, AngularJS, and any JS Framework, knowledge of API (SOAP/REST), experience in multi-platform technology companies, and general knowledge about Google, Tealium, Salesforce, and Pega technologies. Advanced-level Excel and PowerPoint skills, and some experience in digital marketing, CRO, digital analytics, decision-making, personalization, recommendations, or UX fields are also beneficial. If you are seeking career growth opportunities, Adobe celebrates creativity, curiosity, and constant learning. Ensure to update your Resume/CV and Workday profile with your uniquely Adobe experiences and volunteer work. Visit the Internal Mobility page on Inside Adobe to understand the process better and set up job alerts for roles of interest. Prepare for interviews by checking out the provided tips. The Talent Team will reach out to you within 2 weeks after you apply for a role via Workday. Notify your manager if you move into the official interview process with the hiring team to champion your career growth. At Adobe, you will experience an exceptional work environment recognized globally, surrounded by colleagues committed to mutual growth through ongoing feedback with the unique Check-In approach. If you aspire to make an impact, Adobe provides the ideal platform for you. Explore our employees" career experiences on the Adobe Life blog and discover the meaningful benefits we offer. Adobe aims to ensure accessibility on Adobe.com for all users. For any accommodation needs during the application process, contact accommodations@adobe.com or call (408) 536-3015.,