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Adobe
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Sr Technical Product Consultant

Sr Technical Product Consultant

Adobe

0 - 6 years

10 - 11 Lacs

Noida

Posted:3 days ago| Platform:

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Skills Required

Computer science CRO jQuery PHP Customer support Perl Adobe Digital marketing Technical support Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join Adobe s dynamic team in Noida, Uttar Pradesh, India, as a Sr Technical Support Engineer. This is an outstanding opportunity to work with a world-class organization that empowers digital creativity and innovation. You will be part of a collaborative environment where your skills will craft the future of digital experiences.

What will you do

Deliver technical support via telephone and email, logging all interactions thoroughly.
Validate and report customer-submitted product bug reports with precision.
Scope, troubleshoot, and resolve customer issues.
Assist in testing new and enhanced products.
Manage projects professionally and within timelines.
Fully own cases and contribute to the success of the distributed team.
Identify trends and potential issues, and communicate quickly with affected parties.
Support scalable software solutions for Adobes largest customers.
Help maintain accurate and complete product documentation.
Treat each case as an opportunity to delight customers, despite external factors.
Assist in special projects and other assigned duties.
Work in a 24/7 shift on a rotation basis.
Provide weekend or holiday coverage in rotation as per business requirements.

What you need to be eligible

Bachelors degree in computer science or a related field or equivalent experience.
At least three years experience in a customer support environment, preferably in a high enterprise tech setting.
Excellent communication skills, both written and verbal.
Problem-solving approach with a focus on improving processes.
Ability to troubleshoot problems systematically and effectively within service-level goals.
Good knowledge of Internet websites, Excel, and email.

Technical Competence Requirements

Deep knowledge of HTML, JavaScript, Perl, Web 2.0, and web services.
Understanding of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
Experience with SQL, database management, and data insertion/reporting APIs.
Familiarity with SOAP, REST, and PHP.
Knowledge of Mobile and Video programming solutions.
Experience with Tag Management tools.
Desirable experience using Adobe Target or optimization tools and related certifications.
Proven ability to diagnose and troubleshoot complex analytic implementation issues.
Understanding of jQuery, AngularJS, and any JS Framework.
Knowledge of API (SOAP/REST).
Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
Proven skills in working in multi-platform technology companies as a support engineer/consultant.
General knowledge about Google, Tealium, Salesforce, and Pega technologies.
Advanced-level Excel and PowerPoint skills.
Some experience in digital marketing, CRO, digital analytics, decision-making, personalization, recommendations, or UX fields.

Adobe aims to make Adobe.com accessible to any and all users.

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