Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.Senior Manager, Ready Implementation Services - India is responsible for providing leadership for the UKG Ready Implementation Services (RIS) India group, including our build & check history teams. Specifically, this position is responsible for overseeing operational objectives to scale our UKG Ready implementation team in India and effectively support the delivery of our products to our customers. This is accomplished through taking an organization-wide view of performance metrics, processes, tools, and other enablement functions for the UKG Ready Implementation Services group.As the Senior Manager, Ready Implementation Services (RIS) - India, you will lead the continued global expansion for RIS, leveraging new resources in high value geographies to expand our resource base and extend the workday allowing for more efficient and timely project completion. This role must work closely with RIS India Director and Managers as well as key stakeholders in the broader Customer Experience Team to align processes and resources to RIS strategic goals and objectives. Delivery Efficiency, onboarding of new resources, and joint team satisfaction results across RIS will be the primary measure of success for this role.This position will be based out of UKG Pune office in India and will report to the Director of UKG Ready Implementation Shared Services India workgroup. Further, this position will be required to operate in alignment with global hours of operation, generally 11:30 AM IST to 8:30 PM IST.
Duties And Responsibilities
- Drive key business objectives that align to company and business goals throughout the India Build & Check History teams.
- Manage and develop a Global Team leveraging the UKG resources available to evaluate new geographies and support growth in high value geographies, including expanding the team into Pune in India.
- Continual evaluation and development of process and strategies to most effectively support the delivery teams in the implementation of Ready products and services.
- Establish, implement, and drive adherence to operational best practice standards, processes, and systems, in accordance with UKG strategy and goals
- Collaborate with key stakeholders to ensure Training provides programs that deliver measurable, improved employee performance and aligns with UKG strategy and goals
- Document and own best practices for executing and maintaining all aspects of the program.
- Monitor and report on key metrics to demonstrate teams’ performance and impact on organizational objectives
- Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions.
- Coach, mentor and provide development opportunities to team members, to optimize operational/delivery excellence and create a deeper bench of experienced talent.
- Direct & Indirect management of people resources on a continuous basis.
- Instil a strong focus on customer service and experience.
- Build strong, trusting relationships with US, employees, and internal customers.
- Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.
Basic Qualifications
- Bachelor’s Degree and 14+ years relevant experience in the area of HCM software and/or services implementation
- At least 4 years of successfully leading strategic projects/programs for a software provider
- Minimum of 4 years’ experience managing high performing teams
- Ability to travel internationally
- Demonstrated ability to manage and execute on multiple, critical projects simultaneously
- Ability to think strategically and drive results
- Demonstrated experience influencing cross-functional teams to achieve project/program goals
- Established record of successfully scaling teams, improving performance and business standards
Preferred Qualifications
- Prior experience building and leading global teams
- Possess excellent written and verbal skills with a strong customer focus
- Strong business acumen – planning, forecasting, budgeting
- Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry.
- Demonstrable communication and negotiation skills
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.Disability Accommodation in the Application and Interview ProcessFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
