Site Reliability Engineer III

Thou Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Description: Global Infrastructure – Mainframe & DCI Team is responsible for enterprise technology infrastructure including Mainframes, Middleware(Engineering & Operations), Security Capabilities Operations, Mainframe Database Operations and Data centre Infrastructure M&DCI looks into Solution Engineering, Integrations, Testing and 24x7 Production Support Operations for critical capabilities like Middleware Platforms, Security Systems (Online Security, Data Protection and Infrastructure), WSM, APIGEE, Abinitio, MicroStrategy, Informatica, GDAS etc. As an Infrastructure Engineer you will work towards high availability, performance and resiliency of the security systems. Responsibilities:

• Reviews root cause analysis and resolution of problems

• Leads in the development and deployment of preventative maintenance procedures

• Leads Disaster Recovery Testing

• Meets the agreed quality standards of documentation and reporting adhering to Service Delivery requirements

• Works in liaison with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation

• Demonstrates leadership in achieving continuous service improvement by maintaining Industry standards and knowledge repositories

• Takes part in incident management, preventive solutions and resolutions to the Service Delivery Manager/Director

• Lead discussions between the Business Unit CIO and infrastructure teams

• Take part in culture of innovation and experimentation, constantly purse and learn industry leading/innovative technologies and solutions, and always be ready to try new concepts without fear of failure

Minimum Qualifications:Qualifications - External
Minimum Qualifications: Qualifications - External

• Applicable experience in production/service delivery/ operations support environment. Good to have a security background

• Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script. Exposure in any two is a plus.

• Hands on administrative experience with application servers and application performance monitoring tools (Eg. CA Wily, Dynatrace, Splunk, or other open source tools)

• Knowledge of ITIL Service Operations processes

• Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others)

• Understanding of containerization, docker and Kubernetes

• Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases

• Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree.

• Good communication and interpersonal expertise.

• Able to understand Agile practices

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Pr

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.