You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Function Description American Express has implemented a comprehensive screening process to identify all potential and existing account relationships among all lines of business with Sanctioned Persons & Entities and Politically Exposed Persons (PEP). The screening team performs a critical role in ensuring that American Express adheres to international regulations. This position will work globally with various teams across American Express, market compliance officers, line of business representatives and CADENCE users, among others. Job Responsibilities Conducting Sanctions and Politically Exposed Persons screening in Bridger, the enterprise screening tool Performing enhanced due diligence research Collaborating with lines of business and market compliance teams to investigate and resolve potential sanctions matches Timely clearance of Bridger hits which surface during the time of payments processing/batch scanning/real time etc. as per the sanctions manual /relevant policy in force from time to time Meeting established Compliance & Control goals Must be able to work flexible hours to support the different FX & Global Pay locations Timely reporting and escalation of significant issues Strong flexibility/ adaptability to manage multiple tasks within stringent time frames while maintaining accuracy Should be organized and focused on seamless process delivery having a keen eye for detail and strong bent of mind towards controls and compliance Strong learner with the ability to learn while doing the job This role may be subject to additional background verification checks. Qualifications Keen attention to detail in investigation, analysis, and documentation Proven analytical and problem-solving skills Computer and internet research skills Effective communication and excellent writing skills Ability to manage multiple and varied projects simultaneously Graduate / Post Graduate with 1 to 3 years of relevant work experience Note: This is not a hybrid role and the colleague is expected to be in office on working days if not out for meetings/events We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. US Credit Chat – Digital Servicing Team, is responsible for handling CM’s credit related queries via chat providing world’ best customer service while ensuring we solve for credit concerns How will you make an impact in this role? Service card member's using Digital chat platforms, by resolving credit concerns through educating cardmembers about product features, consult them on managing their accounts to paid status by resolving any Credit related issues, and enable higher spend Analyze risk on customer accounts followed by making sound decisions to ensure we become a ‘payer of choice’ for our card members attaining high customer satisfaction & adherence to Compliance requirements Communicates Effectively written & orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex info. simply via Chat Adaptable & Customer Centric Approach to difficult Situations through tact & empathy in communication. Ability To address 2 cardmember conversations simultaneously Minimum Qualifications: Undergraduate / Graduate with 1-5 years of experience. Relevant experience of servicing customers via Voice or Chat medium, preferably in customer service or Collections industry. Strong interpersonal communication & writing Skills, accompanied by strong comprehension & ability to articulate complex information clearly Typing Speed (25-35 Words/Min). Web navigation ability, can handle basic Troubleshooting Demonstrated ability to work effectively within a team environment as well as independently Ability to deliver result & display Personal Accountability Ability to work in a fast-paced metric driven environment Comfortable working in a Rotational shift 24X7 – servicing US market Colleague would be required work in a hybrid model Ability to deliver results & display Personal Accountability Preferred Qualifications: Knowledge of Credit lifecycle is preferable American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Responsibilities : Performing AML investigations, managing inventory and escalating matters as required. Monitoring transactions and reporting suspicious activity to the regulators. Management of internal and external SLAs for alerts without any miss. Tracking the same using various internal tools and creating controls for adherence. Implementing regulatory notifications/circulars and ensuring that business activities are aligned to American Express Company compliance program and local regulations in local market Provide regular updates to various committees within AEBC Qualifications, Skills and Experience: Minimum 3 years of experience with good academic qualification preferably CA/CS/CAMS/LLB/CIA/MBA. Experience in compliance or legal would be an added advantage. Working knowledge of RBI KYC/AML regulations Handled regulatory compliance role in large banks or payment operators Excellent verbal or written communications skills Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, to ensure effective documentation and reporting. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.Job Description: This role is a part of Card & Merchant Accounting and Controls (CMAC) team within Global Record to Report Organization (GR2R) in Controllership. The incumbent will be required to perform monthly accounting which will include booking Client Incentive accruals & payment accounting, sub ledger reconciliation & Clearance of ageing items, Month/Year End closures etc. The incumbent will be required to raise Invoices related to AEXP Bank/Network partner along with adequacy on quarterly basis followed by accounting. The incumbent will be required to manage Partner Pricing & Incentive Invoicing common mailbox on daily basis. The incumbent shall be required to maintain close contact with customers /LFO’s/ business partners. Collaborate with Control and Compliance, SOX and Operational Risk teams on relevant initiatives and deliverables. Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with Incentive COE leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities. Support standardization & automation projects. Strong inter-personal skills and communication skills. Demonstrate problem solving skills. Should possess good analytical skills. The successful candidate should be flexible & result oriented. Good Understanding of AMEX businesses, AMEX Finance products and systems such as Oracle/Axiom etc. will be a plus. Minimum QualificationsMBA / Post Graduate with at least 1 years of experience or B Com with 2-3 years of experience. Strong accounting & reconciliation knowledge. Ability to manage multiple activities simultaneously & prioritize accordingly. Willing to work in any shift preferably Afternoon. Excellent follow-up and detail oriented, using Excel, a plus. Good communication, collaboration and interpersonal skills partners/customers, etc. Demonstrated leadership skills needed to interact with leadership. Should not be currently on a staging post assignment. Should have a minimum of eighteen months tenure in current role level/position as on the date of application deadline. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? · Support alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives. · Demonstrate understanding of process risk issues and mitigation strategies · Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team) · Assist with execution on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise · Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement · Document control design effectiveness · Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite · Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise · Foster a culture of risk awareness and ongoing improvement within the team · Support sharing insights, better practices, themes, etc. across the enterprise · Partner with various teams across markets by maintaining a strong focus on Plan Management, testing & implement a consistent Business Continuity Planning (BCP), Business Impact Analysis, and Disaster Recovery (DR) program for the business · Improve the quality and coverage of Business Impact Analysis landscape to minimize risk in its crisis preparedness program and manage the control ratings metrics · Understand Enterprise Resilience requirements related to BCPs, DR and educate, facilitate the business in meeting those requirements Required Qualifications: · 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities · Project management, communication, and interpersonal skills · Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards · Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC] Preferred Qualifications: · Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous · Experience in at least one of the following: · Assisting of Identification and prioritizing areas that require risk reduction measures · Executing on process risk reduction to ensure timely resolution of issues · Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement · Conducting independent testing of issues to ensure complete & effective resolution · Monitoring and tracking the implementation of process changes ORMCM We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together Functional Description The Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. We are seeking experienced Risk and compliance professionals who want to be a part of the evolution for the next generation of risk management. Incumbent will be part of Enterprise Risk Management team, American Express, India within the GRC organization and will roll into the Chief Risk Officer (CRO) team of AEBC India. The incumbent will support in oversighting AEBC India’s Enterprise Risks, including Credit Risk, Operational Risk, Asset and Liability Management Risks, and Liquidity & Funding Risks. The incumbent will work with a team of risk professionals in India and will be responsible for identifying, measuring, monitoring, and reporting on enterprise risks. Key Responsibilities · Develop and Monitor risk tolerance limits, and establish risk appetite metrics and escalation thresholds for all major risk types focusing on operational risks including financial reporting, operations, people, processes, IT / IS, Cyber, privacy, Fraud risks etc. · Review, provide effective oversight and conduct risk assessments for operational risk Pillar including but not limited to financial reporting, operations, Information Technology & Information Security, Privacy, Fraud and Cyber security risks etc. · Be a Key stakeholder of Bank’s Regulatory Change Management program and provide guidance/oversight to ensure controls implemented through regulatory projects meet regulatory requirements in letter and spirit · Provide effective challenge through reviews of bank processes, with special attention to regulatory aspects. · Collaborate effectively with Credit and Fraud Risk, Compliance, GCO, Operational Excellence, Treasury, Financial Controller, and other stakeholders in the first line teams to ensure regulatory compliance and manage regulatory relationship and exams for safety & soundness related regulations · Review, understand and advise stakeholders on any new /upcoming regulatory guidelines and their potential impacts on the processes of the Bank. Minimum Qualifications: · Advanced degree in economics, business, engineering, banking, or a related field. · 4+ years of leadership experience in Regulatory Compliance /Operational risk management areas; preferably in a Bank/fintech /NBFC · Sound knowledge of legal and regulatory frameworks pertaining to credit card, banking, Basel, merchant services, network, payments industry, anti-money laundering and data protections & privacy laws etc. · Strong analytical skills and business acumen with a risk-reward control perspective. · Strong understanding of local market regulatory requirements and banking industry. · Demonstrated ability to successfully manage multiple priorities. Leadership Skills: · Proven leader who can build, inspire, and coach a team with a passion for the business. · Excellent relationship and influence management skills with the ability to build productive relationships across leadership levels and teams. · Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. · Proactive in identifying issues, delivering, and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks. · Ability to communicate oversight findings to colleagues, business partners, and senior leaders. · Strong verbal and written communication skills We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role?Automation CoE in Controllership is playing a key role in creating state of the art automation solutions. We have a strategic seat at the table and our unique insights are valued in a highly competitive marketplace and increasingly complex finance environment. This team integrates human thinking with machine efficiency to deliver process excellence. The team works to understand processes, automate repeatable, rule based manual intensive tasks, create analytics to enhance efficiency and effectiveness by various tool integrations and processes reengineering. In this role, you will be responsible for coding, testing, and delivering high quality deliverables, should be willing to learn new technologies. Your role will also be providing support for existing automation solutions in terms of troubleshooting and enhancements. Minimum Qualifications: BE/B Tech/MCA Excellent written and verbal communication skills Ability to work with multiple projects and prioritize requirements Minimum 5 years’ experience in S/W development role.Skills Requirement: Excellent in Core Java with working knowledge of Java 8 or above. Solid understanding on data structures. Good understanding of object-oriented principles with an ability to write clean code Experience with webservices-REST, SOAP Must have experience with databases-SQL/No SQL and familiarity with Database management principles Understanding of DevOps like Docker, Jenkins, CI/CD Work with key stakeholders to elicit requirements and convert business requirements to technical design including but not limited data and technical solution design. Good re-engineering skills (going through existing code and figure out the dependencies/data flows and document them) Exposure to Agile development methodology is must. Other Tools: Git, JIRA, Confluence Good to Have:Has worked on UI automations using Open-Source Tech Robot Framework and is aware of use of selenium libraries Understanding on RPA or RDA automations or both Experience in Finance Domain will be added advantage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The Global Servicing (GS) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GS Servicing Insights & MIS team (part of Global Servicing Enablement, GSE) is the primary point of contact for all GS information needs and is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint and this position will be based out of the American Express Service Center in Gurgaon, India Purpose of the Role: MIS and Analytics to support GS Responsibilities: · Providing Analytical & Decision Support across GS through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation) · Enabling business user self-service through creation of MIS capabilities · Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics · Working independently assuming responsibility for the development, validation and implementation of projects · Participate on global teams evaluating processes and making suggestions for process and system improvements · Interacting with all levels of the organization across multiple time zones. Critical Factors to Success: · Ensure timely and accurate MIS based on customer requirements · Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams · Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators · Build collaborative relationships across GS groups and participate on global teams evaluating processes and making suggestions for process and system improvements · Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders Past Experience: · Preferably a minimum 2 years’ experience with at least 1 year in Quantitative Business Analysis/Data Science with experience in handling large data sets Academic Background: · Bachelor's Degree or equivalent, preferably in a quantitative field · Post-graduate degree in a quantitative field will be an added advantage Functional Skills/Capabilities: · Must possess strong quantitative and analytical skills and be a conceptual and innovative thinker · Project management skills and ability to identify and translate business information needs into insights and information cubes for ease of consumption in reporting and analytics · Proven thought leadership, strong communication, relationship management skills · Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities · Data presentation & visualization skills Technical Skills/Capabilities: · Excellent programming skills on Hive/SAS/SQL/Teradata is essential with good understanding of Big Data ecosystems · Exposure to visualization using Business Intelligence software like Tableau or Qlikview will be an added advantage Knowledge of Platforms: · Advanced knowledge of Microsoft Excel and PowerPoint, Word, Access and Project Behavioral Skills/Capabilities: Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Focus: Build & maintain Machine Learning models to solve business problems. Develop scripts to integrate those models into application flow. Maintain excellent documentation. American Express is looking for an energetic, impactful senior AI/ML engineer to help shape our technology and product roadmap. You will be part of the fast-paced team that enables ML/AI based solutions using ground-breaking technologies to deliver innovative solutions across multiple lines of business.Bachelors or higher degree in Data Science, Computer Science, Information Systems, Engineering or related field Hands-on experience in building and deploying AI/ML models including Generative AI, LangChain and NLPIn-depth knowledge of machine learning alogrithms, software architecture, libraries and frameworks to create AI that accomplishes outlined goals Rigorous knowledge of Python programming to develop software. Java is a plus.Skillful in developing and maintaining detailed, easy-to-read documentation including data dictionaries, model documentation, and code documentationExperience in leading and mentoring other engineersExperience in integrating AI/ML into existing applications in batch and realtimeEffective verbal and written communication skills to collaborate within and outside the teamHands-on experience on writing and understanding complex SQL(Hive/PySpark-dataframes) and optimizing data pipelines. Experience with NoSQL is a plus Experience in Big Data ecosystem including Map-Reduce, Hive, Spark (core, SQL and pyspark) and UNIX shell scripting Experience with GitHub and leveraging CI/CD pipelinesExperience in taking models through AI/ML governance in highly regulated industry is a plus We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join #TeamAmex and let’s lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world. Enterprise Data Office & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities. The American Express Data Office vision is to realize the potential of our data assets to power the world’s best customer experience. Our mission is to provide the principles, policies, processes, architecture and governance to enable consistent, trusted and usable data to drive accurate data-driven business outcomes. The Enterprise Data Office (EDO) team is part of the Data Office and plays a critical role partnering across the company to deliver on a multi-year roadmap to bring American Express data under governance. The American Express Data Office is a global organization that sits within Enterprise Digital & Data (EDDS) and is American Express’ data center of excellence. The mission of the Data Office is to realize the potential of our data assets to power the world’s best customer experience. The Data Office provides the principles, policies, processes, architecture, and governance to enable consistent, trusted, and usable data to drive accurate data-driven business outcomes. Functional Responsibilities: The Senior Analyst, Enterprise Data Office India Data Activation role will support the activation of Critical data elements (as outlined in AEMP 70 Policy) across business units at American Express. This role will also provide support in training, communications, and change management related to data governance across the enterprise. The Senior Analyst will be responsible for: Data Governance Ownership: Lead the development, implementation, and maintenance of data governance frameworks, policies, and procedures to ensure data integrity, quality, and compliance across the organization. Project Management: Manage data governance projects from inception to completion, including planning, execution, monitoring, and reporting, ensuring alignment with organizational goals and timelines. Risk Data Expertise: Serve as the subject matter expert on risk data management, identifying potential data risks, and implementing mitigation strategies to safeguard the organization's data assets. Collaboration and Communication: Work closely with data stewards, custodians, and various stakeholders to promote data governance awareness, provide training, and ensure adherence to established data management practices. Data Quality Monitoring: Establish and monitor data quality metrics, facilitating the resolution of data quality issues, and implementing continuous improvement initiatives. Regulatory Compliance: Ensure that data governance practices comply with relevant regulations and standards, staying abreast of changes in data protection laws and industry best practices. Tool Implementation: Collaborate with IT teams to implement and manage data governance tools and technologies, such as Collibra, to support data governance activities. Mandatory Skills Required: Expertise in Collibra. Project management skills. Good understanding of Lumi platform. Exposure to RCSA (Risk Control Self-Assessment). Power App Developer Experience. Required Qualifications: Educational Background: Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field. A Master’s degree is a plus. Experience: Minimum of 3-5 years of experience in data governance, data management, or related roles, preferably within the financial services industry. Project Management Skills: Proven ability to manage multiple projects simultaneously, with strong organizational and time-management skills. Project Management Professional (PMP) certification is desirable. Data Governance Expertise: In-depth understanding of data governance principles, including metadata management, data lineage, data quality, and data stewardship. Familiarity with the Data Management Body of Knowledge (DMBOK) is advantageous. Risk Management Knowledge: Strong knowledge of risk data management practices, including identifying, assessing, and mitigating data-related risks. Technical Proficiency: Experience with data governance tools (e.g., Collibra) and data visualization tools (e.g., Tableau, Power BI). Proficiency in SQL and familiarity with database structures are beneficial. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex data concepts to non-technical stakeholders and influence across all levels of the organization. Analytical Skills: Strong analytical and problem-solving abilities, with a keen attention to detail. Adaptability: Ability to work independently and take initiative with minimal supervision, demonstrating flexibility and resilience in a dynamic environment. Preferred Qualifications: Certifications: Certified Data Management Professional (CDMP) or equivalent certification. Technical Skills: Experience with data integration tools and familiarity with cloud platforms (e.g., AWS, Lumi, Cornerstone). Industry Knowledge: Understanding of the financial services industry's regulatory environment and data-related compliance requirements. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Responsibilities : Develops and tests software, including ongoing refactoring of code & drives continuous improvement in code structure & quality. Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals, and experience, Primary focus is spent writing code, API specs, conducting code reviews & testing in ongoing sprints or doing proof of concepts/automation tools. Functions as a core member of an Agile team driving User story analysis & elaboration, design and development of software applications, testing & builds automation tools. Works on a specific platform/product or as part of a dynamic resource pool assigned to projects based on demand and business priority. Identifies opportunities to adopt innovative technologies. Working knowledge of UNIX, Linux, Postman will be advantageous. Working knowledge of CICD Tools We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express Manifesto: At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Job Description: We are hiring Undergraduates/Graduates with 1-6 years of International BPO calling experience Excellent Communication Skill Comfortable working in 24/7 work environment Ensure maximum recovery on CM accounts through Inbound/Outbound Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Qualifications Graduates with 1-6 years of International BPO calling experience. Prior Sales/Collection experience is an add-on. Critical Factors to Success: 1. Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers & shareholders. 2. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes. 3. Demonstrate learning agility, make decisions quickly and with the highest level of integrity. 4. Should possess strong analytical and problem solving skills and a tremendous will to win 5. Strong relationship building, management and influencing skills 6. Exceptional verbal, written, and interpersonal communication skills We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? The Digital Data Strategy Team within the broader EDEA (Enterprise Digital Experimentation & Analytics) in EDDS supports all other EDEA VP teams and product & marketing partner teams with data strategy, automation & insights and creates and manages automated insight packs and multiple derived data layers. The team partners with Technology to enable end to end MIS Automation, ODL(Organized Data Layer) creation, drives process automation, optimization, Data & MIS Quality in an efficient manner. The team also supports strategic Data & Platform initiatives. This role will report to the Manager – Digital Data Strategy, EDEA and will be based in Gurgaon. The candidate will be responsible for delivery of high impactful data and automated insights products to enable other analytics partners, marketing partners and product owners to optimize across our platform, demand generation, acquisition and membership experience domains. Your responsibilities include: Elevate Data Intelligence: Set vision for Intuitive, integrated and intelligent frameworks to enable smart Insights. Discover new sources of information for strong enrichment of business applications. Modernization: Keep up with the latest industry research and emerging technologies to ensure we are appropriately leveraging new techniques and capabilities and drive strategic change in tools & capabilities. Develop roadmap to transition our analytical and production usecases to the cloud platform and develop next generation MIS products through modern full stack BI tools & enable self-serve analytics Define digital data strategy vision as the business owner of digital analytics data & partner to achieve the vision of Data as a Service to enable Unified, Scalable & Secure data assets for business applications Strong understanding of key drivers & dynamics of Digital Data, Data Architecture & Design, Data Linkage & Usages. In depth knowledge of platforms like Big Data/Cornerstone, Lumi/Google Cloud Platform, Data Ingestion and Organized Data Layers. Being abreast of the latest industry & enterprise wide data governance, data quality practices, privacy policies and engrain the same in all data products & capabilities and be a guiding light for broader team. Partner and collaborate with multiple partners, agency & colleagues to develop Capabilities that will help in maximizing demand generation program ROI. Minimum Qualifications 1-2 years with relevant experience in the Automation, Data Product Management/Data Strategy with adequate data quality, economies of scale and process governance Proven thought leadership, Solid project management skills, strong communication, collaboration, relationship and conflict management skills Bachelors or Master’s degree in Engineering/Management Knowledge of Big Data oriented tools (e.g. Big query, Hive, SQL, Python/R, PySpark); Advanced Excel/VBA and PowerPoint; Experience of managing complex processes and integration with upstream and downstream systems/processes. Hands on experience on visualization tools like Tableau, Power BI, Sisense etc. Preferred Qualifications Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to leaders/partners in a succinct and concise manner. Strong understanding of internal platforms like Big Data/Cornerstone, Lumi/Google Cloud Platform. Knowledge of Agile tools and methodologies Enterprise Leadership Behaviors: Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Do you have a passion for transforming data into strategies that power world-class service delivery? We’re looking for a Capacity Planning Analyst to join our global Centre of Excellence, supporting both front and back-office operations across a diverse range of global markets in our Customer Experience and Disputes Network. About the Role: As part of our Capacity Planning team, you’ll be responsible for designing and managing comprehensive workforce plans that support customer-facing and operational teams. This role is vital in ensuring we meet service expectations and operational goals across a wide range of international markets. You’ll work closely with business leaders and planning teams to create data-driven strategies that enable the delivery of exceptional customer service—efficiently and at scale. What You’ll Do: Develop and maintain short- and long-term capacity plans covering both front office (customer support) and back office (disputes, processing, etc.) functions. Analyze data to forecast demand and staffing needs, identifying key trends and risks across global markets. Partner with stakeholders across the business to align planning strategies with operational objectives and budget targets. Deliver clear and actionable insights to senior leaders to support decision-making. Build and manage workforce models across multiple sites, channels, and time zones. Act as a strategic connector between operational teams, market leads, and the broader global planning function. Drive standardization and best practices across regions and functions. What We’re Looking For: Proven experience in capacity planning for both front and back-office operations, ideally in large, multi-site environments. Strong analytical skills and the ability to translate complex data into impactful strategies. Excellent communication skills—comfortable engaging with stakeholders at all levels. Expertise in Microsoft Excel and familiarity with workforce planning tools (e.g., Aspect WFM, Genesys). Project management skills and the ability to manage multiple priorities with precision. A proactive, flexible team player with a passion for operational excellence and customer outcomes. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: Global Servicing(GS) brings together the company’s external and internal servicing functions to provide best in class servicing to our customers and colleagues. Emerging as the Enterprise Sales Operations & Business Enablement utility, SABE (Sales & Business Enablement) drives standardization & agility for the organization. Sales Operations include Pre-sales, acquisition & Account Management while Business Enablement includes Platform & Capabilities . Enterprise Data Platforms (EDP) team in Enterprise Digital & Data Solutions (EDDS) is responsible for leading Amex data & capabilities on the centralized enterprise platforms. Key data platforms- Lumi and Cornerstone uses big data-based environment to house all Amex data and a key analytical environment for carrying out data analytics and support business decisioning. EDP also has product ownership of multiple BI products, DQ capabilities & Data Streaming and Decisioning Platforms including Sisense, nVision, HyperDrive, Qalibrate etc. These products enable users across the Enterprise to drive their analytical, reporting, BI & DQ needs. EDP Business Support team in SABE will be responsible for providing centralize servicing for these platforms/ products and ensure timely resolution to queries raised by platform users, driving & governing core platform functions while working closely with the EDP Product owners. Core Responsibilities: Lead, coach and mentor a team of business analysts to implement servicing standards and data quality framework for the widely used EDP product Work with customers to identify, specify and document complex business requirements and provide appropriate solutions, specifically around prioritized product enhancement initiatives Manage customer expectations including scope, schedule, changes, capacity, and problem resolution Drive high engagement with customers to ensure on-time, high quality project deliverables Lead effort to automate and standardize new product development to increase efficiency and accuracy Provide functional and technical guidance to the Team Conduct deep analysis to uncover trends, recommend business solutions and implement strategic initiatives Drive partner and team engagement through governance call,1 on 1 s and other connects Team development evaluation assessing proficiency on tools, technologies, and data Get involved in initiatives of SABE to advance service offerings & support Exec teams in strategy building exercise Servicing responsibilities: Manage and enhance servicing experience for end customers through high quality resolutions & strong process adherence i.e. governance, reporting, escalation. Take appropriate action to close feedback loop by recommending solutions to unstructured challenges via correct channels Identify and document standard process guidelines to build knowledge within team and reduce the overall product issues · Be the Subject matter expert of the platform/product Products Operations - End to end ownership - Collaborating across platforms to deliver on business value for eg: Data Validations, Data Onboarding, Data Mapping, Metadata organization Drive initiatives to monitor, analyze & improve the quality of Data Formulate and communicate strategies in a clear and compelling way in the form of innovative reporting solution Manage customer expectations including scope, schedule, changes, and problem resolution Build Plug & Play Products & Capabilities Process How will you make an impact in this role? Critical Factors to Success (Outcome Driven): Business Outcomes: Identify and solve complex customer issues spanning data needs, access problems, query optimization, tool troubleshooting and much more Drive insights from issues & partner with tech & business teams to provide product consultation to evolve the platform & overall user experience Leadership Outcomes: Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity. Deliver the world’s best customer experiences every day Past Experience 8+ years’ experience leading teams in production support or data environment Preferred: Payments Industry Experience, Big Data Platform, Servicing Approach. Academic Background Bachelor’s degree in STEM fields w/ work experience in information management, strategy, or the payments business. Functional Customer service, prioritization, multitasking, communication & leadership skills Case management system such as ServiceNow, JIRA etc. Technical Must have -PL/SQL, HIVE Preferred – GCP, Big Query, Python, Advanced Excel Platforms: Big Data, Knowledge of Data Management systems MS Office suites (Excel, PowerPoint, Word) ServiceNow/Rally/ JIRA We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Business Overview: Credit and Fraud Risk (CFR) team helps drive profitable business growth by reducing the risk of fraud and maintaining industry lowest credit loss rates. It utilizes an array of tools and ever-evolving technology to detect and combat fraud, minimize the disruption of good spending, and provide a world-class customer experience. The team leads efforts that leverage data and digital advancements to improve risk management, enable commerce and drive innovation. A single decision can have many outcomes. And when that decision affects millions of card members and merchants, it needs to be the right one. That is where our Product teams come in. Product teams are the backbone of all financial services operations at American Express—it impacts every aspect of the company. As a part of this team, you will work with the industry’s best talent to create smart and innovative strategies that advance our market share and the way we do business. If you are interested in getting to know all areas of our business and can translate our business needs into remarkable solutions, you should consider a career in Product teams. Roles & Responsibilities: There are diverse set of roles within the Product job family, with varying responsibilities and skill requirements. A brief description of the roles and skills is outlined below: (1) Product Development – Develop next generation software products and solutions to solve complex business problems using the latest tools and technologies. Collaborate with multiple business stakeholders, technology teams and other product teams to build and iterate on products that directly impact millions of customers and prospects. Manage the implementation of critical products, drive global, reusable, and configurable design, rule authoring, testing, integration, and product launch using low-code tools. This cluster includes a diverse set of roles, with varying requirements on technical acumen – from Low-Code tools to Pro-Code programming skills. (2) Product Management – Solve complex business problems by ideation, development & ownership of next generation technology products and solutions to meet business objectives in a fast-changing dynamic economic environment. Support execution of all product lifecycle processes including market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch. (3) Data Steward – Manage end-to-end ownership of enterprise data assets that are used in making business decisions for millions of customers and billions of transactions across the globe. Develop strong subject matter expertise on both internal and external data assets. Act as the custodian for data standardization, data governance, data quality and data ownership, while ensuring compliance and security of the data. Build strong relationships, operate effectively within large cross-functional teams, and influence business stakeholders to drive change. The selected candidate will be allocated to one of these roles depending on the fitment and business needs. The role will entail some of the below responsibilities: - · Develop robust data management, data integration and data quality processes by leveraging best-in-class technology · Innovate with a focus on developing newer and better approaches using big data technologies · Find innovative techniques to bring scale to critical initiatives and enhance productivity · Manage world class data products by partnering with enterprise teams including Technology, Design and End-Users to enable buildingof new capabilities, modules, and maintenance of existing assets. Minimum Qualifications: · Strong analytical and problem-solving skills · Effective communication and interpersonal skills · Ability to solve unstructured problems · Ability to work effectively in a team environment · Ability to learn quickly and work independently with complex, unstructured initiatives · Ability to challenge the status quo and drive innovation · Good Programming skills is preferred. Knowledge of Big Data, SQL & Python are a plus We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Position provides a unique opportunity for an individual looking to build his/her knowledge supporting core business at American Express (AXP): Global Commercial Services, International Card Services, US Consumer services and Global Dining. This exciting role will be part of the team managing the Sales Incentive Planning process for American Express. This position requires extensive interaction with Business, HR, Compliance and Risk Management, Performance and Transformation team and Technology. The person needs to have a sound business acumen, analytical skills and interpersonal skills. Person should be highly detail-oriented and adept at problem solving and must possess excellent collaboration skills. The core responsibilities of the individual will include, but not be limited to the following Purpose of the Role: Responsibilities - Risk & Controls Management – Adhere to the company policies, audit and regulatory requirements, Issue and Risk event resolution. Implementation and monitoring of Process controls and Procedures Mitigate the regulatory or audit risk for non-compliance and committed to drive Company’s Goal. Provide leadership to build Risk and Control assets for the Company including Issue and Risk Management procedures enhancements. Guidance on new Incentive Data products to support the Enterprise in Driving Growth, Profitability and Risk Management Manage day to day operations and pipeline of tasks for team and prepare and report critical team metrics like standardization, capacity, timeliness, accuracy etc Assist team in system requirements, design, and development efforts. Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders Lead team in performing annual updates of incentive compensation and tracking business rules. Drive stakeholder updates like governance calls and regular updates Good analytical and problem-solving mindset, ability to drive process efficiency through automation Leverage best practices internally and bring outside-in perspective to deliver best of breed Incentive reporting and insights Critical Factors to Success – Experience: 8- 10 years of experience in Sales Incentive operations and customer management, preferably in Incentive calculations/tools, good business knowledge around the compensation process and business rules, Commercial, Consumer, B2B experience. Ability to align data needs to business strategies Academic Background: Bachelor’s degree in a relevant/quantitative field or Postgraduate in management (MBA) Functional Skills/Capabilities: Strong knowledge of Process Control and Risk Management. Experience with managing regulatory, audits, compliance, and procedures Professional certification in Risk Management will be an added advantage. Should understand sales, reporting and incentive compensation Team management and people leadership experience Good analytical and problem-solving mindset, ability to drive process efficiency through automation Basic understanding of Product development, Prior experience of product testing and UAT Experience with Data, Analytics to drive decisions for the Business. Experience working with Sales enablement Platforms: Salesforce, Incentive Compensation Management (ICM) tools, Business Intelligence tools Programming Knowledge will be an added advantage. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Function Description American Express has implemented a comprehensive screening process to identify all potential and existing account relationships among all lines of business with Sanctioned Persons & Entities and Politically Exposed Persons (PEP). The screening team performs a critical role in ensuring that American Express adheres to international regulations. This position will work globally with various teams across American Express, market compliance officers, line of business representatives and CADENCE users, among others. Job Responsibilities Conducting Sanctions and Politically Exposed Persons screening in Bridger, the enterprise screening tool Performing enhanced due diligence research Collaborating with lines of business and market compliance teams to investigate and resolve potential sanctions matches Timely clearance of Bridger hits which surface during the time of payments processing/batch scanning/real time etc. as per the sanctions manual /relevant policy in force from time to time Meeting established Compliance & Control goals Must be able to work flexible hours to support the different FX & Global Pay locations Timely reporting and escalation of significant issues Strong flexibility/ adaptability to manage multiple tasks within stringent time frames while maintaining accuracy Should be organized and focused on seamless process delivery having a keen eye for detail and strong bent of mind towards controls and compliance Strong learner with the ability to learn while doing the job This role may be subject to additional background verification checks. Qualifications Keen attention to detail in investigation, analysis, and documentation Proven analytical and problem-solving skills Computer and internet research skills Effective communication and excellent writing skills Ability to manage multiple and varied projects simultaneously Graduate / Post Graduate with 1 to 3 years of relevant work experience Note: This is not a hybrid role and the colleague is expected to be in office on working days if not out for meetings/events Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Purpose of the role: We are seeking a skilled and experienced candidate who possesses a deep understanding of OFSAA PFT (Oracle Financial Services Analytical Applications - Profitability Management), Oracle EPCM (Enterprise Profitability and Cost Management) Services and Product Ownership Role. As a key member of our finance team, the ideal candidate will play a crucial role in operating, executing, and optimizing these financial systems to enhance our financial reporting and analysis capabilities: Core: Possess hands-on experience with profitability tools, overseeing its operation and execution. Manage monthly maintenance (development, modification, deactivation) of allocation rules, ensuring alignment with business objectives Propose and implement system enhancements to optimize financial processes. Seamless implementation of EPCM and work to eliminate “areas of concerns & challenges” with on-prim version Effective contribution to Sprint planning sessions, daily stand-ups with technology, guide the development team and conduct sprint & backlog review. System Update: Ensure seamless data flow between applications and troubleshoot integration issues. Support AXP Financial Close & Key Business initiatives by working closely with multiple stakeholders across Finance and technology. Pursue continuous improvement in execution, lead intelligent automation and monitor compliance with management policies. Documentation and Training: Develop and maintain comprehensive documentation for system configurations, processes, and procedures. Provide training and support to end-users Ensuring Control & Compliance: Ensuring financial integrity by reviewing financial information and resolving for any aberration in the financials Supporting external/internal auditors for queries and quarterly review requirements Responsible for improving control environment by ensuring satisfactory audit experience and enhancing internal controls Requirement: Bachelor's degree in Finance, Information Systems, or a related field Proven experience (4-6 years) in operating and executing Oracle on-prim and cloud Modules like OFSAA PFT & Oracle EPCM Certification in OFSAA PFT & Oracle EPCM is a plus. Understands financial consolidation and it’s complexities Project management experience preferred Strong understanding of financial consolidation, reporting, and profitability management processes. Excellent analytical and problem-solving skills. Effective communication and collaboration abilities. Functional Skills/Capabilities: T eam player with can do attitude Well-developed analytical skills, ability to understand the linkages to processes Must have good Communication and Interpersonal skills and be able to interact with senior leadership, with Finance, multiple employee levels /Business Partners/Customers etc., Demonstrate leadership skills needed to create, develop, train, motivate and communicate with diverse work force. Technical Skills/Capabilities: Knowledge of Platforms like; Oracle OFSAA/PFT & Oracle EPCM Hands on Experience on Rally to create user stories, features, capabilities etc Good in Excel and presentations and other MS Office Application. Implementation of EPM cloud with strong Application Development process and good knowledge on consolidation process. Advanced knowledge of SQL, VBA would be an added advantage. Knowledge & hands-on experience on FCCS/HFM will be an added advantage. Critical Factors to Success: Ability to drive process and lead projects with not much supervision or guidance Ability to think innovatively and to pursue ideas with conviction Flexible, result driven and able to lead and influence without authority Strong ability to understand complex issues and gain end to end knowledge of processes Flexible to work in shifts as team require to have 24x7 support especially during the month close Understanding of US GAAP would be an added advantage as team requires to closely work with reporting teams Behavioral Skills/Capabilities: Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for architecting and implementing Cloud solutions for American Express spanning across public cloud providers and on-premise As a Cloud Engineer, you will be a key to the development of Hybrid Cloud Platform as Service (PaaS) architecture and systems that span multiple clouds ( AWS, GCP, Azure, Private Cloud). In this role you · Perform Rapid POCs to prove software initiatives and validate ideas for large multi cloud platform deployments · Actively participate in the design of new systems and the redesign of existing systems to meet product requirements, changing needs · Support engineers and product managers in rapid development and deployment in agile fashion · Drive both high level and detailed design, conduct design reviews, and feature implementation · Engage and work with cross-functional leaders to understand and help define business principles, goals and strategy within scope of responsibility. · Communicate to senior leaders with regard to strategy direction and changes. · Troubleshoot production issues by engaging support teams and assist in the resolution of issues; formulate action plan; interpreting the results to determine further action; perform root cause analysis to prevent future occurrence of issues; and create/update support Runbooks Minimum Qualifications - Bachelors or Masters in Computer Science or related field System Design - 2+ years of experience in software development using golang, python or java - 2+ years of experience with Kubernetes, distributed systems design and architecture Preferred Qualifications - AWS/GCP/Azure/OpenShift experience -CKD/A, Public cloud solution architect certifications Terraform, Ansible experience We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Show more Show less